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Avis sur Hilton Garden Inn Reagan National Airport

3.5 out of 5
Hilton Garden Inn Reagan National Airport
2020 Richmond Highway, Arlington, VA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 658 avis sur 1183." "
Note des voyageurs de 8 (Bien), d’après 281 avis sur 1183." "
Note des voyageurs de 6 (Satisfaisant), d’après 124 avis sur 1183." "
Note des voyageurs de 4 (Médiocre), d’après 69 avis sur 1183." "
Note des voyageurs de 2 (Horrible), d’après 51 avis sur 1183." "

9,2/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Mélanie

Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Mélanie, it's wonderful to hear that you had a great experience at Hilton Garden Inn Reagan National Airport. We appreciate your high rating and would be delighted to welcome you back the next time you travel our way. Thank you for choosing our hotel!

10/10 Excellent

Roldy

Séjour de 1 nuit en juillet 2023
Réponse de Customer Service le 20 août 2023
Thank you for sharing your perfect rating with us, Roldy!It's wonderful to see how much you appreciated your time at Hilton Garden Inn Reagan National Airport! We want everyone to feel right at home at Hilton Garden Inn Reagan National Airport. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 Bien

thibaut

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Customer Service le 25 juin 2023
Thank you for the wonderful rating!It's great your time at Hilton Garden Inn Reagan National Airport was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Eric

Séjour de 1 nuit en février 2023
Réponse de Customer Service le 7 févr. 2023
Thanks for the perfect rating, Eric!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn Reagan National Airport.

10/10 Excellent

Patrice

Séjour de 1 nuit en juillet 2022
Réponse de Customer Service le 14 juil. 2022
Thanks for the outstanding rating, Patrice! We're delighted your time at Hilton Garden Inn Reagan National Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Jingran

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mai 2024

10/10 Excellent

Carrie, EAST POINT

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great grilled chicken dinner in the restaurant.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 22 mai 2024
Carrie, thank you for sharing your positive experience! The team at Hilton Garden Inn Reagan National Airport is delighted you enjoyed the grilled chicken dinner. We're looking forward to welcoming you back soon!

8/10 Bien

Tara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wished the complimentary coffee stayed out all day.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Tara, thank you for sharing your thoughts. The team at Hilton Garden Inn Reagan National Airport appreciates your feedback. The insight about the complimentary coffee is noted, and we continually seek ways to improve our guests' experience. We're looking forward to seeing you again soon!

6/10 Satisfaisant

Christopher

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The hotel was clean and quiet, but the only issue we had was with housekeeping. I don’t expect the sheets to be changed until we leave, but I expect at least the trash cans to be emptied and the towels to be replaced. We had to twice asked for towels and toilet paper, which we ran out of. There was no soap in the shower dispenser, and are these things that I believe should be kept up on a daily basis.
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Christopher,Thank you for your feedback. We are pleased to hear that you found the hotel clean and quiet. Your comments regarding housekeeping have been noted, and we will address these matters with our team to ensure better service in the future. We hope to have the opportunity to improve your experience on your next visit.Safe travels!

10/10 Excellent

Luis, San Juan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Luis, thank you for sharing your positive feedback. The team at Hilton Garden Inn Reagan National Airport is glad to hear that you found our location convenient. We're looking forward to welcoming you back soon!

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 17 mai 2024
Michael, the team at Hilton Garden Inn Reagan National Airport is thrilled to hear you had a great experience. We look forward to welcoming you back soon!

6/10 Satisfaisant

Anthony

Les points forts : Personnel et service
Les points faibles : Propreté
The room was fine for what we needed. But the elevator smelled strongly of marijuana. The hotel is very conveniently located for easy access to the airport which made it a grest place to stay the night before a flight.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Anthony, we appreciate your feedback. It's great to hear that our location served your needs well. Regarding the odor you encountered, we strive to ensure a comfortable and welcoming environment and regret that this slipped through. Please know, this situation has been addressed. The next time you need convenient lodging before a flight, we hope to provide an experience that meets all of your expectations.

10/10 Excellent

Janet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the restaurant and the free shuttle to the airport.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 10 mai 2024
Janet, thank you for sharing your experience at Hilton Garden Inn Reagan National Airport. We're especially pleased that you enjoyed dining with us and took advantage of our complimentary airport shuttle service. Your satisfaction is our greatest reward. We can't wait to welcome you back on your next journey.

8/10 Bien

Mingjie

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Mingjie, thank you for choosing the Hilton Garden Inn Reagan National Airport and for taking the time to rate your stay. We're pleased to see that you had a positive experience with us. We look forward to welcoming you back on your next visit to the area.

6/10 Satisfaisant

Sam

Voyage en famille
Les points faibles : Équipements
Breakfast should be served at no charge.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 6 mai 2024
Sam, thank you for taking the time to share your insights regarding breakfast service. We understand that included breakfast could be a beneficial offering to some guests; however, this is not what Hilton Garden Inns offer. However, if you are a Hilton Honors Diamond or Gold member, you do get a 10 food credit per adult. We appreciate your understanding and hope to serve you again in the future.

6/10 Satisfaisant

Kirk

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
I liked the airport shuttle. Very convenient.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Kirk, it's great to hear you found the airport shuttle service convenient. Your feedback is appreciated and will be used to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is close to the airport and made for a perfect spot to stay after a late flight before heading home. The room was clean, well appointed and the bed comfortable which was a must after 13 hours of flying. The hotel is in a great location, safe, very walkable. I would definitely recommend this hotel.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Susan, thank you for sharing your lovely experience at Hilton Garden Inn Reagan National Airport. We're thrilled to learn that our location was convenient for your travel needs and that you found our accommodations to be comfortable and clean. It's gratifying to know you enjoyed our prime location, with all its safety and accessibility. Your kind recommendation means a great deal to us and we can't wait for your next visit!

8/10 Bien

Jody

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 3 mai 2024
Jody, it's encouraging to see your positive rating for Hilton Garden Inn Reagan National Airport. Our team continuously strives to deliver a pleasant stay for our valued guests. We'd love to welcome you back the next time your travels bring you this way.

6/10 Satisfaisant

Jose Nevarez

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel itself was clean. The rooms were very well kept. I like how they have the body wash, shampoo bottles on the walls.. very convenient. Now the bad was the noise level. At 7am there was a work crew banging away at something that sounded like a drum. At 730am they began using a jack hammer to tear up the sidewalk on the hotel property. If you can ask for a room away from the street, I think you should be fine.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Jose, it's heartening to read that you found the hotel to be clean and appreciated the in-room conveniences. Your feedback regarding potential disturbance due to the works nearby is noted, and we certainly value your suggestion about room locale. We strive to provide a peaceful stay for all guests, and we will take your experience into consideration going forward. Please know that our team members are always eager to offer solutions to any issues that may arise during your stay. We hope you’ll give us another chance to serve you better.

6/10 Satisfaisant

Timothy, Pace

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terribly expensive $33 for parking really? No sound dampening - sounded like the street out front was driving through your room. No free breakfast like you usually receive with this chain ($20). Far too much for a bed, roof & shower for 24 hours
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Timothy, we understand that pricing and noise levels were concerning for you during your stay. Our hotel offers amenities and experiences that may command a different rate than some other locations, including parking for which most hotels in the area charge over 40. Hilton Garden Inns do not provide complimentary breakfast; however, if you are a Diamond or Gold Hilton Honors member, you get 10 per person food credit. Regarding the noise, your comfort is our top priority, and we always aim to maintain a peaceful atmosphere. We appreciate your feedback and do offer various packages which include breakfast. We hope that you'll consider staying with us again so we can provide a better experience.

2/10 Horrible

Bret

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property would not approve my request to change the dates of my reservation. My co-workers have been staying at this property frequently so I'm disappointed in that decision. Expedia did not respond to the change requedt within their 72 hour stated timeframe. I've been using Expedia much more frequently in my business travel. So that's disappointing too.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
We appreciate the feedback, Bret.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. Your reservation was a pre-paid, non-refundable reservation. Please check with Expedia for more details on their booking policies. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Marlana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Thank you for the perfect rating, Marlana!We are very pleased to hear that you had a wonderful stay at Hilton Garden Inn Reagan National Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Bien

Mary Lynn, Sterling

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The front desk staff was very helpful. Especially, Katina (not sure on spelling of her name). The hotel was very clean and in a great location. I was there for work. I appreciated the bar and restaurant at the end of a long day, as well as the quiet of the other guests.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 23 avr. 2024
Mary, it's delightful to hear that you found our team members, particularly Katina, to be highly accommodating at Hilton Garden Inn Reagan National Airport. We're also thrilled you appreciated the cleanliness, the favorable location, and the tranquillity provided by our respected fellow guests. Our on-site dining and bar facilities seek to offer a soothing respite after a long day and we're glad to note this added positivity to your experience. Hoping to have the pleasure of your company once again in the future.

8/10 Bien

John

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have stayed here on several occasions. It is convenient and clean. The staff has been great each time. I will return again.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
John, it's a delight to hear that you find Hilton Garden Inn Reagan National Airport convenient and spotless. We're thrilled to know that our team members consistently provide top-notch service during your stays. We eagerly anticipate your return visits.

6/10 Satisfaisant

Breanna

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Has on site parking "when they arent repairing it". Its fairly inexpensive comparedto other hotels in the area. The location is close to highways to travel to DC and parts of MD. The rooms are clean but basic. It serves its purpose to save money and be just outside of areas with dining like in DC.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 22 avr. 2024
Breanna, thank you for sharing your thoughts. It's certainly great to be in a location that offers convenience to highways and the nearby exciting dining opportunities. Your insight about our reasonably priced on-site parking situation is appreciated and we're delighted to hear that our neat, functional rooms added value to your stay. We welcome all feedback for enhancing our guest experiences. Thank you for choosing us during your travel.

10/10 Excellent

Yazmín

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Yazmín, it's wonderful to see your top rating for Hilton Garden Inn Reagan National Airport! We do our best to provide an excellent experience and it is affirming to see it reflected in your review score. We're looking forward to your next visit!

2/10 Horrible

Melissa

Les points faibles : Infrastructures et conditions de l’hébergement
Checked in and informed that there is a mandatory power outage tomorrow after 7 am. No elevator, no lights, no hot water, no AC, no breakfast. No pre-notification to change plans and no cancellations. Oh by the way, paying full price. Thanks for the quality service Hilton.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
Melissa, we understand your frustration regarding the power outage that occurred during your stay. It seems like it greatly disrupted the enjoyment of your visit. We notified our guests as soon as Dominion Power notified us as this was emergency work completed by them, not by the hotel. This is the reason we wrote letters and hung them together with those from the power company. We acknowledge that timely notification is important, and we always strive to keep our guests well informed. Rest assured, our teams work hard to offer high-quality service each day and your comments will certainly drive improvements. We hope to have another opportunity to restore your faith in us.

8/10 Bien

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff very helpful. Very clean facilities. Easy walking to nearby restaurants. Hotel onsite restaurant had great evening meal selections. Shuttle service to airport was efficient. Walking distance to Metro transportation
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 19 avr. 2024
Linda, it's delightful to hear you found Hilton Garden Inn Reagan National Airport up to mark! Your positive feedback regarding our diligent team members, sparkling premises, and the accessibility of nearby dining options is appreciated. We're pleased to know that our on-site restaurant met your culinary expectations and our shuttle service was timely. Moreover, the convenience of nearby Metro transportation seems to have added to your stay. We eagerly await your return to serve you again with our exceptional services.

10/10 Excellent

Vivek Arvind

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 20 avr. 2024
Vivek, thank you for choosing to stay at the Hilton Garden Inn Reagan National Airport. It's wonderful to see that you had a great experience. We truly appreciate your positive feedback, and we hope to welcome you back soon for another memorable stay.

10/10 Excellent

Shirin, Glenview

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Shirin, thank you for sharing your feedback. It's wonderful to know that your stay at Hilton Garden Inn Reagan National Airport was enjoyable. We strive to provide our guests with memorable experiences and your words are truly reaffirming. We're looking forward to welcoming you back in the future.

6/10 Satisfaisant

Lauro

Voyage en couple
Les points forts : Propreté et personnel et service
It’s close to the airport. Facilities were a little “tired”. Hallway worn, floor uneven. Shower head was coming apart. Bath towel had a dirty spot that was bright red and wet! Was given the wrong receipt (will call to straighten out when I get home) Place was not up to Hilton standards.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Lauro, it's regrettable to see that your stay left some room for improvement. Your comments regarding the room condition and the cleanliness have been noted. We always aim to provide a clean and comfortable environment and we take these concerns seriously. We want to assure you that the situation mentioned about the receipt has been addressed. It is our goal to maintain our high standards, and we value your feedback. We hope for the opportunity to surpass your expectations in the future.

10/10 Excellent

Jacqueline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
That it was well cleaned and everything in the room did work..
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Jacqueline, thank you for these positive remarks about your stay at Hilton Garden Inn Reagan National Airport. We're happy to hear you found our accommodation well-maintained and functional. Your satisfaction is our primary goal. We're looking forward to welcoming you back for another pleasant experience.

8/10 Bien

Abdelsalam

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Something was wrong and strange. I booked a room for two people and found only two towels in the bathroom. We want to take an evening bath and a morning shower and we did not find towels in the morning because there are only two towels and I have not seen this bad thing in any other hotel. This is not good and was annoying
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Abdelsalam, it's regrettable to hear about the inconvenience you experienced with the bathroom amenities during your stay. We typically ensure ample provisions for our guests and it's unfortunate that it did not meet your expectations this time around. Rest assured, your feedback is valuable to us and will be shared with our team. At Hilton Garden Inn Reagan National Airport, we're committed to enhancing our guests' experiences and your input helps us do so. Thank you for your review.

8/10 Bien

Irina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Irina, it's wonderful to hear that everything met your expectations during your stay at Hilton Garden Inn Reagan National Airport. We strive to offer our guests a delightful experience and your positive feedback lets us know we’re succeeding. We look forward to welcoming you back in the future.

8/10 Bien

STEPHEN

Very nice. Need instructions for parking deck access. Not instructed to call hotel to have them raise gate to get in.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 avr. 2024
Stephen, we appreciate your feedback on Hilton Garden Inn Reagan National Airport. It's great to hear you had a nice experience with us! Regarding your parking comment, we regret any confusion and we are always here to assist with any future questions you might have regarding entry procedures. We look forward to welcoming you back in the future.

6/10 Satisfaisant

carsten

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Would have given a better review but the smell of WEED in our room on NON smoking floors was so bad we called the front desk. Nothing was done about it as the smell persisted for several more hours. Hotel Bar and restaurant very pricey. But great location to hit the Metro and explore DC..
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 13 avr. 2024
Carsten, thank you for sharing your feedback. It's regrettable you experienced an off-putting odor in your room, we certainly aim for all guest rooms to be impeccable. Additionally, we understand your concern about the pricing at our bar and restaurant. It’s heartening, however, to hear the location was convenient for your DC exploration. Your insights are valuable for ongoing improvement. We hope you would consider giving us another chance to better your experience.

10/10 Excellent

estrellita, Layton

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, spacious and newer feeling room. Good location. Bed was comfy. Has a free shuttle to the airport and free coffee in the lobby.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 12 avr. 2024
Estrellita, it's wonderful to hear that your stay at the Hilton Garden Inn Reagan National Airport met your expectations with our tidy, ample guest rooms and handy amenities like our shuttle service. We appreciate your positive mentions about our prime location and gratifying bed. Thank you for choosing us and we look forward to your return.

10/10 Excellent

Lori

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice accommodation for the price.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 11 avr. 2024
Lori, we're delighted to hear you found Hilton Garden Inn Reagan National Airport to be a great value. We aim to provide comfortable stays at an affordable rate. We trust you had a pleasant experience and look forward to welcoming you again on your next visit.

8/10 Bien

Andrea

Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 12 avr. 2024
Andrea, thank you for rating your stay at Hilton Garden Inn Reagan National Airport. We appreciate your feedback and are glad you had a worthwhile experience. We look forward to hosting you again in the future.

8/10 Bien

Steven

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very well run. Convenient. Easy to get to metro. Very helpful staff. Parking. Good sized rooms. Free coffee in the lobby.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 3 avr. 2024
Steven, we appreciate your feedback on the Hilton Garden Inn Reagan National Airport. It's wonderful to know you found our location convenient and our rooms to be spacious. Your recognition of our team's diligence and the availability of free coffee adds to our joy. We hope to welcome you back soon for another pleasant and comfortable stay!

8/10 Bien

Christine

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Christine, it's a delight to learn of your positive stay at Hilton Garden Inn Reagan National Airport. We sincerely appreciate your support and look forward to welcoming you back on your next trip to the area.

10/10 Excellent

Todd

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy in; easy out; convenient parking
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Todd, it's fantastic to hear about your smooth and convenient stay at the Hilton Garden Inn Reagan National Airport. Glad you appreciated our convenient parking. We look forward to making your next visit just as enjoyable.

10/10 Excellent

Palakkumar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking charge was too much!
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Palakkumar, thank you for sharing your feedback. It's wonderful to hear that your overall stay at the Hilton Garden Inn Reagan National Airport was satisfying, aside from the parking fees. Rest assured, the charges are competitive within the area. Your perspective is appreciated and will be taken into consideration as we regularly evaluate guest amenities and pricing. We hope to serve you again in the near future.

6/10 Satisfaisant

Mark

Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Mark, we note your three-star rating on Expedia and want you to know that your opinion matters to us. We'd greatly appreciate if you could share more about your experience, so we can understand what may have been less than satisfactory and strive to improve. We hope to have the opportunity to provide a more positive experience next time you visit.

8/10 Bien

Chris

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 20 avr. 2024
Thank you for the 4-star rating, Chris!We are delighted to see that you had a wonderful time at Hilton Garden Inn Reagan National Airport. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Kathleen

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 19 avr. 2024
Kathleen, we're delighted to know you had a superb experience at Hilton Garden Inn Reagan National Airport. We aim to keep up the exceptional service and hope to welcome you back very soon.

6/10 Satisfaisant

Sorin

Voyage d’affaires
Les points forts : Propreté et personnel et service
It wasn't the jet noise - I'm fine with that. It was the almost comically loud drag racing every night and on the last night, the gift of the all night car alarm. I understand that accessible rooms have lower beds; it's why I usually get one if available. This was a WELL worn spring mattress on a platform. Not a box spring or really even any support so you just kind of slide to the low spot throughout the night. Staff was great. Location travel-wise was excellent. Worst bed ever.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Sorin, we appreciate your feedback and are pleased to find you found our location convenient and our team members valuable. We regret to hear your sleep was interrupted by external noises and that the bed didn't meet your comfort expectations. Recognizing your comments, we are committed to continuous improvements to ensure every guest has a pleasant stay with us. We hope to welcome you back for a better experience.

10/10 Excellent

Adan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Upon arrival to the airport we called for a shuttle and we were picked up in 10 minutes. We arrived early, before check-in and left our luggage at the hotel. They were very welcoming. The rooms are spacious and clean. The location is close to a CVS and the Metro.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 29 mars 2024
Adan, it's wonderful to hear that your experience with Hilton Garden Inn Reagan National Airport was positive. It sounds like you appreciated the prompt shuttle service and the early luggage accommodation. It's also delightful to note that you found our rooms to be ample and pristine. Having convenient access to local amenities such as a pharmacy and public transportation can certainly enhance a guest's stay, so it's splendid to hear that these aspects met your needs. We hope to have the opportunity to welcome you back on future trips.

8/10 Bien

Alicia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My only complaint was the flashing light in the room. Other than that, the night staff was amazing and the morning staff was friendly enough.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 mars 2024
Alicia, we're pleased to hear that you found the team at Hilton Garden Inn Reagan National Airport to be wonderful, delivering exceptional service both night and day. We regret to hear about the issue with the room light and we appreciate you bringing this to our attention. Your comments will definitely help us ensure the comfort of our future guests. We look forward to your next stay with us.

10/10 Excellent

Saundra

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk staff was very friendly and accommodating.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Saundra, we're delighted to hear that you found our team members at the front desk to be friendly and accommodating. At Hilton Garden Inn Reagan National Airport, we aim to provide exceptional service. We appreciate your kind words and look forward to welcoming you back.