Avis sur Macdonald Alveston Manor Hotel & Spa
Macdonald Alveston Manor Hotel & Spa
Clopton Bridge, Stratford-upon-Avon, England
Avis
8,0
Très bien
8,2/10
Propreté
8,4/10
Personnel et service
8,2/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
24 sept. 2023
Séjour de 1 nuit en septembre 2023
Réponse de Sam le 26 sept. 2023
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team
10/10 Excellent
lorette, montpellier
4 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
lorette
Séjour de 2 nuits en novembre 2018
10/10 Excellent
Paul
Voyage d’affaires
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en avril 2024
Réponse de Sam le 23 avr. 2024
Thank you for taking the time to leave us a review on Expedia.com - we are so pleased to see that you and your management team enjoy staying with us.Kind Regards, The Alveston Manor Team
10/10 Excellent
charlotte
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
charlotte
Réponse de Operations Manager le 16 avr. 2024
Dear CharlotteThank you for writing a review of your stay with us.Its lovely to hear you had a nice time and found our hotel clean. We are in a progress in updating rooms and other Public areas. We will look forward to welcome you back soon.Kind Regards
6/10 Satisfaisant
Sharon
13 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sharon
Séjour de 2 nuits en avril 2024
Réponse de Sam le 14 avr. 2024
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we have passed on your comment to the Maintenace Team to investigae further. Thank you for your kind comment in relation to Alin - we will ensure this is fed back to him. Kind Regards, The Alveston Manor Team
10/10 Excellent
David
Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mars 2024
Réponse de Sam le 6 avr. 2024
Thank you for taking the time to leave us a review on Expedia - we are really pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
8/10 Bien
Simon
Voyage en couple
20 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simon
Séjour de 1 nuit en mars 2024
Réponse de Supra le 25 mars 2024
Dear SimonThank you very much for your review of your recent stay at our hotel.We have already implemented upgrades to the property which includes painting the rooms, putting in carpet in the rooms & communal areas, changing room amenities and many more.We look forward to welcoming you back very soon.Kind Regards
6/10 Satisfaisant
Chris
Voyage d’affaires
20 mars 2024
Les points forts : Propreté et personnel et service
Chris
Séjour de 1 nuit en mars 2024
Réponse de Sam le 20 mars 2024
We are sorry to see that your stay with us wasn't satisfactory - we are in the process of carrying out an internal refurbishment programme and we thank you for your patience at this time. Thank you for your comments in relation to our staff and we will ensure that your comments are fed back. Kind Regards, The Alveston Manor Team
2/10 Horrible
Alpa
19 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alpa
Séjour de 1 nuit en mars 2024
Réponse de Sam le 6 avr. 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and if you would like to elaborate, please contact us at the hotel and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team
6/10 Satisfaisant
Douglas
13 mars 2024
Douglas
Séjour de 3 nuits en mars 2024
Réponse de Sam le 20 mars 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken serioulsy anf if you would like to make any comments in relation to your stay, please let us know and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team
8/10 Bien
Peter
13 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en mars 2024
Réponse de Chandru le 16 mars 2024
Dear Peter,Thank you for your rating.We look forward to your next visit.Best WishesChandru
6/10 Satisfaisant
andy
Voyage en groupe
11 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
andy
Séjour de 1 nuit en mars 2024
Réponse de Sam le 16 mars 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we would like to assure you that your comments will be fed back to the relevant departments to act upon accordingly. Kind Regards, The Alveston Manor Team
6/10 Satisfaisant
Geraldine
10 mars 2024
Les points forts : Équipements
Geraldine
Séjour de 2 nuits en mars 2024
Réponse de Sam le 11 mars 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team
10/10 Excellent
Andrew, Congresbury
Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en mars 2024
Réponse de Sam le 3 mars 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
8/10 Bien
Robert
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en février 2024
Réponse de Sam le 24 févr. 2024
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team
6/10 Satisfaisant
Sarah-Jane
Voyage en famille
18 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sarah-Jane
Séjour de 1 nuit en février 2024
Réponse de Sam le 19 févr. 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team
10/10 Excellent
David
Voyage en famille
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 3 nuits en février 2024
Réponse de Sam le 11 févr. 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
4/10 Médiocre
L
Voyage en couple
6 févr. 2024
Les points forts : Propreté
L
Séjour de 1 nuit en février 2024
Réponse de Sam le 11 févr. 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team
8/10 Bien
Giles
Voyage en couple
1 févr. 2024
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Giles
Séjour de 1 nuit en janvier 2024
Réponse de Sam le 2 févr. 2024
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Tea and coffee making facilities are available in all bedrooms and are tucked away in the cupboard underneath the television in order to give guests more surface space. The other comments made have been passed on to the relevant departments to address as necessary and we do apologise. Kind Regards, The Alveston Manor Team
10/10 Excellent
Jude
Voyage d’affaires
31 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jude
Séjour de 1 nuit en janvier 2024
Réponse de Sam le 2 févr. 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
10/10 Excellent
Alan
31 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alan
Séjour de 1 nuit en janvier 2024
Réponse de Sam le 2 févr. 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
10/10 Excellent
Mary
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en janvier 2024
Réponse de Sam le 2 févr. 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and our staff looked after you. We hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
10/10 Excellent
Jude
Voyage d’affaires
26 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jude
Séjour de 2 nuits en janvier 2024
Réponse de Sam le 28 janv. 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
4/10 Médiocre
E
14 janv. 2024
E
Séjour de 1 nuit en janvier 2024
Réponse de Sam le 28 janv. 2024
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
4/10 Médiocre
Alister
12 janv. 2024
Alister
Séjour de 1 nuit en janvier 2024
Réponse de Sam le 14 janv. 2024
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team
10/10 Excellent
Michele
9 janv. 2024
Michele
Séjour de 2 nuits en janvier 2024
Réponse de Sam le 2 févr. 2024
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
10/10 Excellent
Christopher
4 janv. 2024
Christopher
Séjour de 1 nuit en janvier 2024
Réponse de Sam le 14 janv. 2024
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
8/10 Bien
Owen
3 janv. 2024
Owen
Séjour de 1 nuit en janvier 2024
Réponse de Sam le 14 janv. 2024
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
8/10 Bien
Lesley
Voyage en famille
24 déc. 2023
Les points forts : Équipements
Lesley
Séjour de 1 nuit en décembre 2023
Réponse de Sam le 29 déc. 2023
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
10/10 Excellent
Zoe
Voyage en couple
11 déc. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Zoe
Séjour de 1 nuit en décembre 2023
Réponse de Sam le 12 déc. 2023
Thank you for taking the time to leave us a review on Expedia - we are so pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
8/10 Bien
Michael
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great staff and location.
Michael
Séjour de 1 nuit en décembre 2023
Réponse de Sam le 12 déc. 2023
We are sorry to see that your stay with us wasn't totallysatisfactory - any feedback we receive is always taken seriously and we are sorry that you were disturbed during your stay with us. We do hope that we can welcome you back in the future. Kind Regards, The Alveston Manor Team
10/10 Excellent
Vivienne
7 déc. 2023
Vivienne
Séjour de 2 nuits en décembre 2023
Réponse de Sam le 12 déc. 2023
Thank you for taking the time to leave us a review on Hotels.com - we are so pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
2/10 Horrible
Alexander
6 déc. 2023
Alexander
Séjour de 2 nuits en décembre 2023
Réponse de Sam le 12 déc. 2023
We are sorry to see that your stay with us wasn't satisfactory - if you could please contact the hotel directly so that we may address any issues that you had so that we can feedback to the relevant departments. Kind Regards, The Alveston Manor Team
8/10 Bien
ManjulaBEN
4 déc. 2023
ManjulaBEN
Séjour de 1 nuit en décembre 2023
Réponse de Sam le 12 déc. 2023
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
6/10 Satisfaisant
Melanie
2 déc. 2023
Melanie
Séjour de 1 nuit en décembre 2023
Réponse de Sam le 5 déc. 2023
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team
8/10 Bien
Sarah
Voyage en couple
28 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en novembre 2023
Réponse de Sam le 28 nov. 2023
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
6/10 Satisfaisant
Michelle
21 nov. 2023
Michelle
Séjour de 1 nuit en novembre 2023
Réponse de Sam le 12 déc. 2023
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team
2/10 Horrible
Natasha
20 nov. 2023
Natasha
Séjour de 1 nuit en novembre 2023
Réponse de Sam le 21 nov. 2023
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team
6/10 Satisfaisant
Declan
14 nov. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Underwhelming.
Declan
Séjour de 2 nuits en novembre 2023
Réponse de Sam le 14 nov. 2023
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team
2/10 Horrible
Sally
12 nov. 2023
Sally
Séjour de 1 nuit en novembre 2023
Réponse de Sam le 14 nov. 2023
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team
6/10 Satisfaisant
Nigel
3 nov. 2023
Les points forts : Propreté et personnel et service
Living on past glories
Nigel
Séjour de 2 nuits en novembre 2023
Réponse de Sam le 7 nov. 2023
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team
10/10 Excellent
Rachel
29 oct. 2023
Rachel
Séjour de 1 nuit en octobre 2023
Réponse de Sam le 30 oct. 2023
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
6/10 Satisfaisant
Douglas
28 oct. 2023
Douglas
Séjour de 2 nuits en octobre 2023
Réponse de Sam le 30 oct. 2023
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team
10/10 Excellent
Morris
Voyage en famille
24 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Morris
Séjour de 1 nuit en octobre 2023
Réponse de Sam le 26 oct. 2023
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
6/10 Satisfaisant
A
20 oct. 2023
A
Séjour de 1 nuit en octobre 2023
Réponse de Sam le 22 oct. 2023
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team
6/10 Satisfaisant
Paul
16 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Very Dissatisfied
Paul
Séjour de 1 nuit en octobre 2023
Réponse de Sam le 16 oct. 2023
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Pets are permitted in all of the public areas excluding the restaurant and we would expect the pet owners to be respectful of our other guests and we can only apologise if this was not the case. Kind Regards, The Alveston Manor Team
8/10 Bien
fiona
Voyage en groupe, Voyage en couple
14 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
fiona
Séjour de 2 nuits en octobre 2023
Réponse de Sam le 14 oct. 2023
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team
10/10 Excellent
Jill
Voyage en couple
10 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jill
Séjour de 2 nuits en septembre 2023
Réponse de Sam le 13 oct. 2023
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
8/10 Bien
John
10 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A happy stay
John
Séjour de 2 nuits en septembre 2023
Réponse de Sam le 13 oct. 2023
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team
10/10 Excellent
Becky
Voyage en groupe
9 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Becky
Séjour de 1 nuit en octobre 2023
Réponse de Sam le 13 oct. 2023
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team