Avis
6,0
6,4/10
Propreté
7,0/10
Personnel et service
5,0/10
Équipements
5,6/10
Infrastructures et conditions de l’hébergement
5,4/10
Écoresponsabilité
Avis
29 avr. 2024
Les points faibles : Équipements
Séjour de 1 nuit en avril 2024
Réponse de Management le 1 mai 2024
Dear Jackie,I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management
2/10 Horrible
Cecilia
21 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Cecilia
Séjour de 1 nuit en avril 2024
Réponse de Management le 22 avr. 2024
Dear Cecilia, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management
4/10 Médiocre
June
Voyage en couple
19 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
June
Séjour de 1 nuit en avril 2024
Réponse de Management le 22 avr. 2024
Dear June,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks,Management
6/10 Satisfaisant
Erin
13 avr. 2024
Les points faibles : Personnel et service et équipements
Erin
Séjour de 1 nuit en avril 2024
Réponse de Management le 22 avr. 2024
Dear Erin,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks,Management
6/10 Satisfaisant
Carrie
Voyage en couple
3 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Carrie
Séjour de 2 nuits en février 2024
Réponse de Management le 23 mars 2024
Dear James,Thank you for taking the time to share your feedback with us. I sincerely apologize for the cleanliness issues you experienced with the blanket during your recent stay at BlissPoint Inn Northwest Indianapolis. This is certainly not the standard of cleanliness we strive to maintain at our establishment.Please be assured that I have addressed your concerns with our housekeeping team to ensure that such oversights do not occur in the future. Your comfort and satisfaction are of utmost importance to us, and we will take the necessary steps to prevent a similar situation from happening again.I hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future. If you have any further feedback or would like to discuss your experience in more detail, please feel free to reach out to me directly.Thank you for bringing this to our attention, and we appreciate your understanding.Warm regards,Ashish PatelGeneral ManagerBlissPoint Inn Northwest Indianapolis
8/10 Bien
Christina Lynn
Voyage en couple
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Christina Lynn
Séjour de 1 nuit en février 2024
Réponse de Management le 24 févr. 2024
Dear Lynn,Thank you for the stay and the generous appreciation. Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you. Looking forward to welcoming you again.Thanks,Management
2/10 Horrible
Phillip
Voyage d’affaires
12 févr. 2024
Phillip
Séjour de 1 nuit en février 2024
Réponse de Management le 12 févr. 2024
Dear Phillip,I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management
4/10 Médiocre
Andrew
14 déc. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 17 déc. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2/10 Horrible
Doss
1 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Doss
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 5 déc. 2023
Dear Guest,I am sorry to learn about all the inconvenience you had to endure.Our sincere apologies.We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions.You will have a nice stay next time. Request your understanding.Sincerely,
2/10 Horrible
Charles
Voyage en famille, Voyage en groupe
27 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations le 8 déc. 2023
Dear Charles,Thank you for taking the time to share your thoughts. While we are glad that our team was able to assist you in switching rooms, we are disheartened that we were unable to meet all of your expectations. Your feedback is valuable to us, and we will be sure to let the rest of our team know of your review for improvement purposes.
4/10 Médiocre
Janice
Voyage en couple
25 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Janice
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations le 8 déc. 2023
Dear Janice,Thank you so much for the feedback. It's unfortunate to hear that we weren't able to meet your expectations. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.
2/10 Horrible
Andrew
Voyage d’affaires
15 oct. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Yuck
Andrew
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations le 20 oct. 2023
Dear Andrew,Thank you for your time. Your feedback regarding the condition of our property is gratefully received, as this enables us to review and improve guest satisfaction. Our team will seize this opportunity to take a step in the right direction, and we hope you'll consider giving us another try in the future.
10/10 Excellent
clifford
14 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
clifford
Séjour de 1 nuit en octobre 2023
6/10 Satisfaisant
Robert
Voyage en famille avec de jeunes enfants
4 oct. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en octobre 2023
Réponse de Management le 28 oct. 2023
Dear Robert,Thank you so much for your feedback. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management
4/10 Médiocre
Lacy
Voyage en famille
1 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hopeful, but ultimately let down
Lacy
Séjour de 1 nuit en septembre 2023
Réponse de Guest Relations le 19 oct. 2023
Dear Lacy,We're sorry to hear that you didn't have a good experience overall. What you have described is not a normal experience, and we will be sure to discuss all of your comments internally to ensure that we are providing the best experience possible. Thank you, and we hope you will give us another chance soon.
2/10 Horrible
Kenneth
26 sept. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Kenneth
Séjour de 4 nuits en septembre 2023
4/10 Médiocre
DALE
26 sept. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
DALE
Séjour de 2 nuits en septembre 2023
6/10 Satisfaisant
Jonathan
25 sept. 2023
Les points forts : Propreté
Jonathan
Séjour de 1 nuit en septembre 2023
Réponse de al le 27 sept. 2023
Thank you for taking the time to write us a review. Regrettably it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short falls in satisfying your needs.
6/10 Satisfaisant
William
Voyage en famille
25 sept. 2023
Les points forts : Propreté
William
Séjour de 2 nuits en septembre 2023
Réponse de al le 27 sept. 2023
Thank you for leaving a review. we apologize for the inconvenience you experienced. we will ensure that the mistakes are not repeated in the future.
6/10 Satisfaisant
Susan
Voyage en groupe
14 sept. 2023
Les points forts : Personnel et service
Susan
Séjour de 1 nuit en septembre 2023
4/10 Médiocre
Jason
Voyage en famille
12 sept. 2023
Jason
Séjour de 1 nuit en septembre 2023
6/10 Satisfaisant
Chanel
22 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Chanel
Séjour de 1 nuit en août 2023
Réponse de AL le 24 août 2023
Thank you for talking the time to write us a review. sorry for inconvenience.
2/10 Horrible
Voyageur vérifié
6 août 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Stay Here if You Love the Fragrance of Mildew
Voyageur vérifié
Séjour de 1 nuit en juillet 2023
Réponse de AL le 8 août 2023
Thank you for talking the time to write us a review.Regrettably. it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short-falls in satisfying your needs. Regarding cleanliness and excellent customer service rest assured that your comments will be looked in to by our team your comfort is our priority . and we hope for another chance to show you the value we strive to provide.
4/10 Médiocre
Rita
23 juil. 2023
Rita
Séjour de 1 nuit en juillet 2023
6/10 Satisfaisant
Juan
Voyage d’affaires
29 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Juan
Séjour de 1 nuit en juin 2023
Réponse de al le 30 juin 2023
Thank you for talking the time to write us a review
4/10 Médiocre
Jeremy
Voyage en groupe
27 juin 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Jeremy
Séjour de 2 nuits en juin 2023
Réponse de al le 28 juin 2023
Thank you for talking the time to write us a review.Regrettably. it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short-falls in satisfying your needs. Regarding cleanliness and excellent customer service rest assured that your comments will be looked in to by our team your comfort is our priority . and we hope for another chance to show you the value we strive to provide. pool was not open because of shot men power and short staff.
10/10 Excellent
Craig
27 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Craig
Séjour de 1 nuit en juin 2023
Réponse de al le 28 juin 2023
Thank you for talking the time to write us a review.
2/10 Horrible
Tammy
Voyage en famille
25 juin 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Tammy
Séjour de 1 nuit en juin 2023
Réponse de al le 27 juin 2023
Thank you for talking the time to write us a review.Regrettably. it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short-falls in satisfying your needs. Regarding cleanliness and excellent customer service rest assured that your comments will be looked in to by our team your comfort is our priority . and we are once again apologize for inconvenience.
4/10 Médiocre
brenda
Voyage en famille
10 juin 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
OLD AND SHABBY
brenda
Séjour de 1 nuit en juin 2023
Réponse de al le 14 juin 2023
Thank you for talking the time to write us a review.Regrettably. it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short-falls in satisfying your needs. Regarding cleanliness and excellent customer service rest assured that your comments will be looked in to by our team your comfort is our priority . sorry for inconvenience.
8/10 Bien
Wade
23 janv. 2023
Wade
Séjour de 1 nuit en janvier 2023
8/10 Bien
Lucinda, Ridgeland
Voyage en famille
16 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lucinda
Séjour de 1 nuit en janvier 2023
Réponse de AL le 17 janv. 2023
Thank you for talking the time to write us a review Regrettably it seems your accommodation did not meet the high standards . i will forward our team and look that.
6/10 Satisfaisant
Paula
4 nov. 2022
Les points forts : Personnel et service
Paula
4/10 Médiocre
Mirza
18 oct. 2022
Mirza
Séjour de 1 nuit en octobre 2022
6/10 Satisfaisant
John
Voyage en couple
3 oct. 2022
John
Séjour de 1 nuit en octobre 2022
6/10 Satisfaisant
Jeremy
Voyage en famille
11 sept. 2022
Jeremy
Séjour de 1 nuit en septembre 2022
Réponse de AL le 12 sept. 2022
Thank you for talking the time to write us a review.Regrettably. it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short-falls in satisfying your needs. Regarding cleanliness and excellent customer service rest assured that your comments will be looked in to by our team your comfort is our priority . and we hope for another chance to show you the value we strive to provide.
2/10 Horrible
Sebastian
Voyage d’affaires
5 sept. 2022
Les points faibles : Personnel et service et équipements
Sebastian
Séjour de 1 nuit en septembre 2022
Réponse de AL le 6 sept. 2022
Thanks you for talking the time to write us a review.Regrettably. it seems your accommodations did not meet the high standards we pride ourselves on can we sincerely apologize for our short-falls in satisfying your needs. Regarding cleanliness and excellent customer service rest assured that your comments will be looked in to by our team your comfort is our priority.
2/10 Horrible
Shayne
10 août 2022
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Shayne
Séjour de 2 nuits en août 2022
8/10 Bien
Jerry
Voyage en famille
22 juil. 2022
Jerry
Séjour de 1 nuit en juillet 2022
4/10 Médiocre
John
18 juil. 2022
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en juillet 2022
4/10 Médiocre
John
5 juil. 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
John
Séjour de 1 nuit en juillet 2022
Réponse de al le 5 juil. 2022
Thank you for talking the time to write us a review. Regrettably it seems your accommodations did not meet. the high standards we pride ourselves on and we sincerely apologize for our short falls in satisfying your needs.
6/10 Satisfaisant
Perry
Voyage en famille, Voyage d’affaires
19 juin 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perry
Séjour de 1 nuit en juin 2022
Réponse de al le 20 juin 2022
Thanks for review, Regrettably it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our shot falls and behalf of our staff. sorry for inconvenience.
6/10 Satisfaisant
Tracey
Voyage en famille
16 juin 2022
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Tracey
Séjour de 3 nuits en juin 2022
Réponse de al le 20 juin 2022
Thank you for talking the time to write us a review sorry for incontinence and pool was under sampled so sorry
2/10 Horrible
Scott
14 juin 2022
Scott
Séjour de 2 nuits en juin 2022
6/10 Satisfaisant
dewayne
Voyage en famille
13 juin 2022
Les points forts : Propreté
Les points faibles : Équipements
dewayne
Séjour de 2 nuits en juin 2022
Réponse de al le 20 juin 2022
Thanks you for talking the time to write us a review . sorry for inconvenience your comments will be looked in to by our team.
6/10 Satisfaisant
Jim
13 juin 2022
Les points forts : Propreté
Jim
Séjour de 2 nuits en juin 2022
Réponse de al le 20 juin 2022
thanks to review
8/10 Bien
Chad, Durham
Voyage d’affaires
4 mai 2022
Les points forts : Propreté et personnel et service
Chad
Séjour de 1 nuit en avril 2022
Réponse de al le 20 juin 2022
Thanks you for taking the time to write us a review. your comments will be looked in to by our team. your comfort is our priority. so sorry for inconvenience
10/10 Excellent
Casey
Voyage en couple
3 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Casey
Séjour de 1 nuit en mai 2022
Réponse de AL le 3 mai 2022
Thank you so much
4/10 Médiocre
Daniel
Voyage d’affaires
24 févr. 2022
Les points faibles : Infrastructures et conditions de l’hébergement
Daniel
Séjour de 4 nuits en février 2022
Réponse de Al patel le 25 févr. 2022
Thank you for talking the time to write us a review. Regrettably it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short falls in satisfying your needs. Regarding cleanliness and excellent customer service Rest assured that your comments will be looked in to by our team. your comfort is our priority.sorry for . inconvinace.
10/10 Excellent
connie
13 déc. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
connie
Séjour de 1 nuit en décembre 2021
4/10 Médiocre
Loretta
Voyage en famille
16 oct. 2021
Les points forts : Personnel et service
Les points faibles : Propreté
Loretta
Séjour de 1 nuit en octobre 2021
Réponse de A PATEL le 17 oct. 2021
Thanks for talking to us we are extremely sorry for inconvenience caused deeply regretted. our team will be take care in future not happaned this kind of issue. so please give one more chance stay with us