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Avis sur The Ocean Key Resort by VSA Resorts

3 out of 5
The Ocean Key Resort by VSA Resorts
424 Atlantic Avenue, Virginia Beach, VA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 388 avis sur 1134." "
Note des voyageurs de 8 (Bien), d’après 383 avis sur 1134." "
Note des voyageurs de 6 (Satisfaisant), d’après 177 avis sur 1134." "
Note des voyageurs de 4 (Médiocre), d’après 112 avis sur 1134." "
Note des voyageurs de 2 (Horrible), d’après 74 avis sur 1134." "

8,0/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

stephanie

Séjour de 5 nuits en août 2023
Réponse de General Manager le 16 août 2023
Thank you for your rating of the OKR.

8/10 Bien

Vlad

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Personnel très accueillant, très gentil. Rapport qualité/prix c’est correct. Le seul bémol sera le bruit. On entend même la télé du voisin.
Séjour de 6 nuits en juillet 2022
Réponse de Bill le 27 juil. 2022
We enjoyed hosting you

10/10 Excellent

Mathieu

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Très bien situé, belle chambre et piscine superbe
Séjour de 4 nuits en juillet 2022
Réponse de Bill le 23 juil. 2022
We enjoyed hosting you

10/10 Excellent

nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2019

8/10 Bien

Laval2014, Laval, Quebec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice resort
From the start we knew that the Ocean Key Resort was a "time sharing" resort not including all the Hotel services (i.e. turndown services, change of towels, cleaning of the room) we chose this place for that. It was our own private Condo for the week in Virginia. When we arrived the people at reception were really friedly and helped us right away to get our room and explain how the resort worked. The room was very clean and included all the facilities required like being at home! The resort even has a noce heated poo; and jacusi that we all enjoyed. There are always activities at the hotel so we were not worried if the weather would turn out to be grey & rainy. The activity center was always organizing nice activities or tournement for the kids and family and the Lady there...OMG! soooo nice, helpful and patient! I wanted to hire her as my own babysitter! You guys have a gem! All in all we were happy with our choice.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

2/10 Horrible

vernice

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The staff had bad communication skills and was very unprofessional
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Mohamed Farook Abdul

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
AC not working so hot not able to sleep, balcony door not able to close, No body wash refilled.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Cashmiere

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

8/10 Bien

Stephanie

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was a good experience
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Thank you for your comments. We appreciate you. Hope to see you again soon.

10/10 Excellent

Chris

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice area
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Thank you for your comments we appreciate you.

10/10 Excellent

Franklyn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great
Séjour de 17 nuits en avril 2024
Réponse de General Manager le 13 mai 2024
Excellent. Come back to see us again really soon. Have a great day.

6/10 Satisfaisant

Alexis

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This was a beautiful stay, we were so close to the beach and there were so many amazing restaurants to choose from!! My only complaint is that the air conditioning would not work, even after I called for maintenance they came in to “fix it”. It was 76 degrees in our room all day so it was extremely hard to sleep and get comfortable. Other than that, it was a great stay😊
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 13 mai 2024
Thank you for your notes. We will look at the air conditioner and make sure that the issue has been resolved. I hope that you come back and try us again. Have a great day.

10/10 Excellent

Lamirah

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Loved the indoor pool
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 3 mai 2024
Thank you much for sharing. We at the Ocean Keys enjoyed having you stay with us. Please come back and visit us again.

10/10 Excellent

Raiza, WOODSIDE

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The staff waa friendly and love the room it was very clean.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 3 mai 2024
Thank you so much for your comments. We are committed to providing excellent guest services. Please come back again and enjoy Ocean Key as well as Virginia Beach.

2/10 Horrible

Donna Jean

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 20 mai 2024
I am so sorry that you did not have a great time. I hope you try us again soon.

10/10 Excellent

Tiffany

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Game room with pool table
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 27 avr. 2024
Thank you so much. Your comments are greatly appreciated.

10/10 Excellent

Shereka

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Thank you for your review. We appreciate it and look forward to seeing you again soon. Have a great day.

8/10 Bien

Tymillia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
I say be careful at check in. We were charged a crazy rate on top of the normal holding fee of $100. When the room was already paid for. The hold of almost $400 dollars took always from our weekend funds. It was very inconvenient. The young lady reversed the error the guy made but the hold doesn't drop immediately so it didn't really help.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
I am sorry this happened to you. We will take this as a learning tool and make things better. Have a great day.

6/10 Satisfaisant

Britany

Voyage en famille avec de jeunes enfants
The price was okay compared to what we got. We had the view of the ocean. We have Had a full kitchen and it seemed clean. The bathroom had hair and dirt spots but I alway travel with my own cleaning supplies so that wasn'ttoo much of an issue. The front desk was welcoming. The only huge problem was the walls/doors are paper thin we could hear everything surrounding our room and the elevators was down or was not working for our whole stay. You would wait 10 mins or more. You could take the stair but who wants to do that coming from the 8th or 9th floor?
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Thank you for your response. We will review these issues with the housekeeping department. I apologize for the elevator, but we have corrected that issue. I hope that you will give us another opportunity to make your stay at the Ocean Keys a complete success.

8/10 Bien

alejandro

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great staff
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Thank you for the feedback..

10/10 Excellent

Chikara

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 13 mai 2024
Thank you so much have a great day.

8/10 Bien

howard

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 13 mai 2024
Have a great day and come back and see us again soon.

2/10 Horrible

verne

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 25 avr. 2024
Thank you or your feedback.

10/10 Excellent

Joshua

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 15 nuits en mars 2024
Réponse de General Manager le 23 avr. 2024
This is great news. I hope you come back and see us again soon.

10/10 Excellent

John

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location, professional, knowledgeable and kind staff.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 25 avr. 2024
Thank you so much for your feedback

10/10 Excellent

Bridget

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Thank you so much for the feedback. Have a great day.

10/10 Excellent

Cassandra

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very clean and good staff
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Awesome. We greatly appreciate the feedback.

8/10 Bien

Lauren

Voyage en famille
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
One elevator working. Friendly staff.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 25 avr. 2024
Thank you mentioning our staff. They work hard to provide excellent customer service. We really appreciate the feedback.

2/10 Horrible

Sheila

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
My room was filled with backed up dust throughout the room, sheets were not clean, bathroom faucet was dirty. The resort has a stupid rule for kids not to be allowed to swim after 9, the last 2hrs is adult swim only. It’s Spring Break children wants to swim and enjoy their vacation, especially when it’s too cold for the beach and with the resort having an inside pool. Just crazy.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 27 avr. 2024
Thank you for your comments. We understand that its Spring Break and kids want to enjoy the pool but we also have older adults who want to enjoy the pool also and we try and accommodate them as well. This is an issue that we can revisit. I am sorry that you experience difficulties in your room. We are committed to making each guest stay a great experience. I hope you try us again as changes have been made to the property. Thank you for your feedback and have a great day.

4/10 Médiocre

Andrea

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de General Manager le 26 avr. 2024
Thank you for the feedback.

4/10 Médiocre

Matthew

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Semi-updated rooms, but the hotel shows its age. Nice kitchen appliances in the deluxe suite. It took us over 24 hours to get replacement towels and washcloths. The pull-out sofa mattress was not covered and it was dirty. Only one of the two elevators functioned and it was extremely slow, with wait times exceeding 5 minutes at busy times in the mornings and late afternoons. Do not attempt to park a large SUV or pickup truck in the garage. Spaces and height are designed for compact to standard vehicles.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Thank you for your comments. We are doing design changes to our rooms that will take effect over the upcoming season. For larger vehicles, we do have another parking spot for those vehicles. If you let the front desk know, they will instruct you on where you can park.

8/10 Bien

Shannon

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The front desk staff and maintenance/cleaning staff were quick and helpful. The hallways do have an old cigarette smell but the rooms do not have the same bad smell. Our rooms were recently upgraded and in fairly good condition. The pool and hot tub were enjoyable. One working elevator right now that goes super slow was very inconvenient but that was probably the worst part of the stag for us, so not the end of the world. The parking garage is super small and full of tight spaces that weren’t very convenient to park in, but the top level was fine, again, not end of the world stuff. Overall, I would book here again, given the price we paid.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Thank you so much for your comments. We appreciate you and hope that you come to see us again.

6/10 Satisfaisant

Makayla

Voyage en famille
Les points forts : Propreté et équipements
We came during off season, and it still seemed like the resort was overwhelmed and understaffed. Overall, everything was good and clean and any problems were taken care of. Definitely would appreciate more consistency during stay with things like adult swim (hot tub was constantly packed with little kids)
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Thank you for your comments and I hope that you come back to see of. We will definitely look into the pool situation and see what can be done. Have a great day.

8/10 Bien

Brian

The pool is nice but small and crowded
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Thank your or your feedback.

10/10 Excellent

Tracey

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This property had everything that you could ask for. Easy access to the pool, hot tub, inside games room, pool table, and comfortable common areas are perfect for the times when you just want to chill at the hotel. The hotel is so close to everything, the beach, restaurants and shopping are just steps away. We really enjoyed ourselves at this resort, and we will return.
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 23 avr. 2024
Thank you for your comments. We really appreciate you staying with us. Hope to see you soon.

4/10 Médiocre

Andrea

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It took hours to leave because the elevator is still down.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 25 avr. 2024
I am so sorry about your experience with our elevators. Believe me when I say it has been a challenge for everyone. Our elevators are back up and running and I hope you consider giving us another try.

10/10 Excellent

Jalesny

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Staff member were super nice... pool was clean ... the room were nice and big perfect for family of 4 ... sheet needed to be better clean but you can ask for fresh . But i will definitely come back .
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 3 avr. 2024
Thank you so much. I hope you come back again soon.

10/10 Excellent

Scott

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Perfect room for a family
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 3 avr. 2024
Thank you so much and come back and see us again soon.

2/10 Horrible

Sara

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 25 mars 2024
I am so sorry that you have a bad experience. Please let me know if I could be of assistance in the future.

8/10 Bien

Guitiello

The place is very nice clean and family friendly
Séjour de 2 nuits en février 2024
Réponse de General Manager le 25 mars 2024
Thank you and I hope you come back to visit us again soon.

4/10 Médiocre

Shanell

Voyage en couple
Les points forts : Équipements
Toilet full of pooh at the pool. 2nd toilet didn’t even work. Only one elevator was working. The staff was nice, but never again. I got a refund for the 2nd day.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 3 avr. 2024
I'm sorry you had this experience. I will look into this matter and make sure it does not happen to another guest. Have a great day.

6/10 Satisfaisant

Asia, Petersburg

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et équipements
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 18 mars 2024
Thank you have a great day.

6/10 Satisfaisant

Thad

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tv doesn’t connect to the internet Tv in master bedroom falling off the wall
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 mars 2024
I am so sorry this happened to you. We will follow up on this issue and I hope that you give us another try.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Only had one elevator working during a weekend that had a marathon and soccer tournament. Staff were extremely friendly and helpful, but didn’t seem to have correct information regarding road closures for marathon that basically ran completely around the property.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 18 mars 2024
Thank you for the feedback. We are working on correcting the elevator issue. Have a great day.

2/10 Horrible

Joel

Séjour de 2 nuits en mars 2024
Réponse de General Manager le 25 avr. 2024
I am so sorry for your experience. We hope to do better for you and all our guest.

10/10 Excellent

Daesha

Voyage en famille, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I enjoyed the stay, I brung my babies to get in the pool and me and my partner stayed for the night. 10/10 highly recommend
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 mars 2024
I am glad you had a great stay. Come back and see us soon.

8/10 Bien

jacinth

Les points forts : Propreté
Everything was great besides the elevators their was one elevator working my family and I where on the 9th floor so that was kind of an inconvenient other than that nice rooms
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 mars 2024
Thank you for thee review. We will be working on getting this mater taken care of. Have a great day.

10/10 Excellent

Ashley

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff was incredibly nice
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 18 mars 2024
Thank you so much.