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Avis sur Holiday Inn Virginia Beach - Norfolk, an IHG Hotel

3.5 out of 5
Holiday Inn Virginia Beach - Norfolk, an IHG Hotel
5655 Greenwich Rd, Virginia Beach, VA

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 308 avis sur 1008." "
Note des voyageurs de 8 (Bien), d’après 263 avis sur 1008." "
Note des voyageurs de 6 (Satisfaisant), d’après 200 avis sur 1008." "
Note des voyageurs de 4 (Médiocre), d’après 114 avis sur 1008." "
Note des voyageurs de 2 (Horrible), d’après 123 avis sur 1008." "

7,2/10

Propreté

7,8/10

Personnel et service

6,8/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 Bien

France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2018
Réponse de Don Meador, Director of Sales le 1 oct. 2018
Thank you for taking the time to rate your last experience with us! We look forward to having you with us again on your next visit to Coastal Virginia!

8/10 Bien

eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

2/10 Horrible

patricia

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was under renovation. Not noted during booking! Asked for handicap accommodations due to senior with wheelchair. Had to be relocated to try to accommodate and was do-able but far from handicap accommodating. Will never stay there again!
Séjour de 4 nuits en mai 2024

10/10 Excellent

Marquetta

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love staff, rooms are clean. Very convenient to food and shop places
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Justine

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

2/10 Horrible

Julia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

4/10 Médiocre

Katie

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff were pleasant & responsive. Hotel needs a major upgrade - carpet was stained, floor boards & furniture were falling apart, & we had to request clean sheets because the ones on the bed had yellow stains. The mattress also needed to be replaced, as it had a huge dip in the middle. Had we been staying longer than 1 night, we would have gone to a different hotel.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

hakeem

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Front desk rep as unfriendly and rude, left early
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Regina

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Had a huge bug and spider in the room. Rust stains were in the tub. Stale and old smell throughout the building. Very limited number of outlets/plugs in the room. The hotel needs serious renovations.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Robin

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Jeanne

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I know they are going through renovations which are very much needed. Rugs are stained throughout the facility. Included breakfast had no fresh fruit
Séjour de 2 nuits en avril 2024

2/10 Horrible

Gregory

Séjour de 2 nuits en mai 2024

4/10 Médiocre

Rebecca

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Even though this property is getting ready to be renovated, it is filthy and obviously needs big-time updating. That said the bed was very comfortable in the sheets were clean.
Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn -Office Manager le 26 avr. 2024
Thank you so much for your feedback! I am very sorry that your stay did not meet your expectations. I do hope you give us another chance in the future so that we can show you that your stay was the exception.

10/10 Excellent

Ian

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Chelsea

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Staff was great, helpful, and accommodating. Disappointed in cleanliness of room. Bathroom felt dark and damp. Also discovered a cockroach in the morning!
Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn -Office Manager le 26 avr. 2024
Thank you so much for your feedback. It is very important to us. I do apologize that your stay failed to meet your expectations. We are working very hard to improve. I hope you give us another chance in the future to show you that your stay was the exception

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the airport, quiet, and good food at the on-site restaurant/bar!
Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn -Office Manager le 26 avr. 2024
Thank you so much for your feedback! We hope to see you again soon!

4/10 Médiocre

Jeremy

Voyage en famille
Les points forts : Personnel et service
1 of 2 elevators was not working on a busy weekend
Séjour de 3 nuits en avril 2024
Réponse de Holiday Inn -Office Manager le 26 avr. 2024
Thank you so much for your response. Your feedback is very important to us. I am very sorry to learn that we failed to meet your expectations. Guest satisfaction is our #1 priority. I hope that in the future you give us another chance to show you that your stay was the exception. Please contact me directly if there is anything I can help with.

2/10 Horrible

Monet

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Holiday Inn -Office Manager le 26 avr. 2024
Thank you so much for your response. Your feedback is very important to us. I am very sorry to learn that we failed to meet your expectations. Guest satisfaction is our #1 priority. I hope that in the future you give us another chance to show you that your stay was the exception. Please contact me directly if there is anything I can help with.

2/10 Horrible

Donaye

Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn -Office Manager le 26 avr. 2024
Thank you so much for your response. Your feedback is very important to us. I am very sorry to learn that we failed to meet your expectations. Guest satisfaction is our #1 priority. I hope that in the future you give us another chance to show you that your stay was the exception. Please contact me directly if there is anything I can help with.

6/10 Satisfaisant

Roberto, Roanoke

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Overall was good just the shower was dirty.
Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn -Office Manager le 26 avr. 2024
Thank you so much for your response. Your feedback is very important to us. I am very sorry to learn that we failed to meet your expectations. Guest satisfaction is our #1 priority. I hope that in the future you give us another chance to show you that your stay was the exception. Please contact me directly if there is anything I can help with.

10/10 Excellent

Keana Lei

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were really helpful with accommodations.
Séjour de 8 nuits en mars 2024
Réponse de Holiday Inn -Office Manager le 26 avr. 2024
Thank you so much for your response. Your feedback is very important to us. We appreciate you staying with us and we hope to see you again soon!

2/10 Horrible

Doreen

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The entire stay was terrible. A lot happened. I went to management for help it didn’t matter. Good luck if you book this hotel.
Séjour de 4 nuits en mars 2024
Réponse de Holiday Inn -Office Manager le 26 avr. 2024
Thank you so much for your response. Your feedback is very important to us. I am very sorry to learn that we failed to meet your expectations. Guest satisfaction is our #1 priority. I hope that in the future you give us another chance to show you that your stay was the exception. Please contact me directly if there is anything I can help with.

2/10 Horrible

Esther

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn -Office Manager le 26 avr. 2024
Thank you so much for your response. Your feedback is very important to us. I am very sorry to learn that we failed to meet your expectations. Guest satisfaction is our #1 priority. I hope that in the future you give us another chance to show you that your stay was the exception. Please contact me directly if there is anything I can help with.

6/10 Satisfaisant

mike

Séjour de 1 nuit en mars 2024
Réponse de Holiday Inn -Office Manager le 26 avr. 2024
Thank you so much for your reply and thank you so much for staying with us. We hope to see you again soon. We'd the love the chance to turn that 3 into a 5!! :)

8/10 Bien

Bobby

Séjour de 3 nuits en mars 2024
Réponse de Holiday Inn -Office Manager le 26 avr. 2024
Thank you so much for staying with us! We hope to see you again soon.

6/10 Satisfaisant

Marquetta

Voyage en couple
Les points forts : Personnel et service
I like staying at the hotel due to staff is very nice, however the room I was in the toilet was broken and my room ceiling was leaking.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Marquetta

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
My room toilet was messed up. My ceiling was leaking.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Ronald

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Average
Séjour de 3 nuits en mars 2024

10/10 Excellent

Alvin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well appreciate
Séjour de 1 nuit en mars 2024

8/10 Bien

Breonna

Séjour de 1 nuit en mars 2024
Réponse de Holiday Inn -Office Manager le 26 avr. 2024
Thank you so much for your feedback! It's very important to us. We're so glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Nadine

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is amazing.
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Tamara, Austell

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The parking was terrible for the hotel size. The rooms could use upgrades and the overpriced buffet was ridiculous.
Séjour de 2 nuits en février 2024

10/10 Excellent

Jonathan

Great
Séjour de 2 nuits en janvier 2024

4/10 Médiocre

ROY

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Ramona

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Decent average hotel. They are doing some updates and maintenance on the hotel. Elevator was out of service and their restaurant was being remodeled. Great location for jumping on and off the freeways.
Séjour de 3 nuits en décembre 2023

8/10 Bien

Becky

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didnt particularly care for the room to be facing the lobby as it was quite loud early in the morning. But the bed was comfy and room was nice.
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Janice

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loud, no airport shuttle despite the website saying there was. Weed and smoke smell, holes in walls, sink installed backwards and the water pooled and did not drain. Lamps did not work.
Séjour de 2 nuits en janvier 2024

2/10 Horrible

Mathevi

Voyage en famille, Voyage d’affaires
Les points faibles : Personnel et service
NEVER AGAIN!
AWFUL SERVICE! Never again! I am an Active Duty PCSing to Norfolk. My family and I drove EIGHT HOURS. We left home at a specific time thinking the check in was 3 PM just like any other hotel. Halfway through the travel, my wife noticed that they don’t check in until 4 PM. So we called them and asked if we could check in an hour early? The lady asked how far away I was. I said currently 4 hours away and we should be there around 2:45 and 3 PM. She said okay to call back again when I’m 30 minutes away and she will leave a note on my reservation so when I called back, they’ll know. At 30 min away, I called back and a guy answered this time. He said there’s no note on my reservation and he needs to check if the room was ready. He put me on hold for the entire 30 minutes till I got there myself. I went to the front desk, a lady with a manager name tag said “an early check in is ONLY FOR MEMBERS”. When I explained that I called ahead and we just drove 8 hours, she said “the room is not ready anyway”. I went back to my car, we were all tired, especially my 9 months pregnant wife who just wanted to take a shower and lay down. We took a nap in the car and went back to check in at 4. I tried to cancel the reservation while in the car, but it was a non refundable one. The check out is 11 am. So from 11 am to 3 pm, the room was not ready, and magically it was ready from 3 pm to 4 pm. On top of that, our stay was not pleasant at all. NEVER AGAIN!
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Patricia

Séjour de 1 nuit en décembre 2023

2/10 Horrible

Khristie

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Never stay again!
Over charged me. Roaches on back of toilet. No where to put luggage but on bed. Toilet stool ran all night. I was not satisfied at all.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Leonard

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Room was not the cleanest. There was a roach in the room that I had to kill to keep my lady from being uncomfortable.
Séjour de 1 nuit en novembre 2023
Réponse de Holiday Inn le 20 nov. 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at our Holiday Inn.I would like to start by apologizing to you for the inconveniences you faced during your stay. We know that you had many choices of hotels and we are saddened that we did not meet your expectations during your visit to the Virginia Beach area. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté
Overall a run down smelly hotel
Séjour de 4 nuits en octobre 2023
Réponse de Holiday Inn le 9 nov. 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at our Holiday Inn.I would like to start by apologizing to you for the inconveniences you faced during your stay. We know that you had many choices of hotels and we are saddened that we did not meet your expectations during your visit to the Virginia Beach area. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was very nice
Séjour de 1 nuit en octobre 2023
Réponse de Holiday Inn le 2 nov. 2023
Thank you for rating your stay with us!

6/10 Satisfaisant

Mario

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2023
Réponse de Holiday Inn le 23 oct. 2023
Thank you for rating your stay with us

2/10 Horrible

Scott

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property was old and dirty. The room smelled like weed, the staff was nice and helpful. ice machines were broken, not worth the money.
Séjour de 1 nuit en octobre 2023
Réponse de Holiday Inn le 12 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do have some condition and staffing issues and are planning a full renovation in the future to address these. The administration has also made big changes in the management team to get the hotel back on track. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bien

Keith

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not enough outlets to charge devices.
Séjour de 3 nuits en septembre 2023
Réponse de Holiday Inn le 5 oct. 2023
Thank you for your valued feedback

6/10 Satisfaisant

jennifer

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Comfortable beds but smelled like weed
Great customer service in the beginning. We stayed 6 nights. We requested our bedding be changed a few nights in and they just MADE the beds. We knew they weren't changed because we dripped a juice and the spot was still there. When we called to talk to front desk , no one would answer so we walked to the desk. They just handed us new sheets.... the hallway and elevator always smelled like weed! We had a 2 year old with us. So didnt appreciate that at all. The wall outlets and plugs were hanging out. Not kid friendly! Customer service when leaving was not friendly. Never said how was your stay, hope you have a good day...nothing. just what was my room number and they would email me my receipt. There was never even a cart so we could carry everything out at 1 time. Had to make 2 trips to the 3rd floor.
Séjour de 6 nuits en septembre 2023
Réponse de Holiday Inn le 2 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do have some condition and staffing issues and are planning a full renovation in the future to address these. The administration has also made big changes in the management team to get the hotel back on track. We hope that you will give us the opportunity to serve you again in the future.

6/10 Satisfaisant

Judith

Les points faibles : Propreté
If you need a place to stay, its ok. There was considerable mold in the shower, the hotel is older and tired, and I got stuck in the elevator for 20 minutes between floors. The emergency phone did not work in there - I had to use my cell phone. The staff appeared fairly nonchalant, so it must happen a lot. The restaurant in the hotel is decent and it is close to highway -- But for $600 for three nights - you can find a much better hotel.
Séjour de 3 nuits en septembre 2023
Réponse de Holiday Inn le 2 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. We are very sorry you were not pleased with your stay.

10/10 Excellent

Marlon

Séjour de 1 nuit en septembre 2023
Réponse de Holiday Inn le 20 oct. 2023
Thank you for Rating your stay with us!!!!

2/10 Horrible

David

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Smokers only
Let me start by saying that I don't care what people smoke in general, I just expect in a non-smoking property that I can get away from it. The weed smell was so strong we had to be moved to a new room in a different part of the hotel. Entire property is filthy, little things broken everywhere. Breakfast is inadequate for the price charged. The ONLY bright spot was the pleasant staff. If you smoke you might love it but if you don't, just avoid it.
Séjour de 3 nuits en septembre 2023
Réponse de Holiday Inn le 21 sept. 2023
Thank you for your valued feedback