Nous sommes ravis que vous ayez apprécié notre emplacement, le confort de nos chambres et notre petit déjeuner varié. Nous sommes désolés que vous n'ayez pas pu profiter de la piscine, qui fait partie du spa moyennant un supplément, car elle n'était pas disponible aux dates de votre séjour. Nous comprenons votre déception et vous informons qu'il s'agit d'un service supplémentaire qui n'est pas inclus dans les services précédemment contractés.Nous vous remercions pour votre temps et vos commentaires nous aideront à améliorer notre communication avec nos clients à l'avenir.Nous espérons que vous pourrez nous donner une seconde chance et que votre expérience globale a été satisfaisante.Cordialement,Carlos Rodriguez, Assistant Manager

Estimado Guillaume, Muchas gracias por haber confiado en nosotros para alojarte durante tu estancia en el Valle de Arán y por tu valoración. Nos alegramos mucho de que hayas disfrutado y esperamos verte nuevamente en nuestro hotel. Un saludo, Xacobe Bartolomé Director Gerente

Dear Hila,Thank you for taking the time to share this feedback.We are glad to hear that you appreciated our convenient location, close to restaurants, stores, and a large supermarket. Our hotel aims to provide easy access to the city center and its amenities for our guests.We apologize if you encountered some issues during your stay. We understand that the air conditioning in your room was not as effective as it should have been. Our hotel offers individually controlled air conditioning in each room, and we will certainly look into this matter to ensure optimal comfort for our guests. We also regret that our breakfast did not meet your expectations. We strive to offer a wide variety of options in our breakfast buffet, including gluten-free choices, to cater to different preferences. Your feedback is valuable to us, and we will take it into consideration for future improvements. As for our staff, we always aim to provide the best service possible, and we will address your concerns to ensure a consistently high level of hospitality.All of the team hope that we may be able to see you again in the future. Kindest regards,Carlos Rodriguez, Assistant Manager

Dear Smadar,Thank you for this kind review about your recent visit.We are delighted to hear that you found our location excellent and appreciated the free parking. Our prime location in Vielha, near the Garonne River and the Ice Palace, is indeed a great advantage for our guests.It's wonderful to know that you were satisfied with the cleanliness of your room, the condition of the hotel, and the service provided by our staff. We strive to ensure our guests have a comfortable and enjoyable stay, and your feedback is a testament to our efforts. We do acknowledge that you found the room comfort to be at 80%, and we are continuously working on improving our facilities to provide an even better experience for our guests.We look forward to welcoming you back on a future visit.Kind regards,Carlos Rodriguez, Assistant Manager