Vue depuis l’hébergement

Avis sur Il Palazzo Experimental

4.5 out of 5
Il Palazzo Experimental
Fondamenta Zattere Al Ponte Lungo 1412, Venice

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 97 avis sur 119." "
Note des voyageurs de 8 (Bien), d’après 14 avis sur 119." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 119." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 119." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 119." "

9,8/10

Propreté

9,4/10

Personnel et service

9,6/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Idéal pour une découverte de Venise à deux
Magnifique hotel, très élégant, personnel sympathique et propreté impeccable. Nous avons passé une agréable séjour et ne pouvons que recommander ce lieu “expérimental”!
Séjour de 6 nuits en février 2024
Réponse de Christian Zingarelli, Hotel Manager le 12 févr. 2024
Cher Hôte,Merci pour votre commentaire.Nous sommes contents que l'élégance et la propreté de notre hôtel ainsi que la courtoisie de notre équipe aient contribué à rendre votre séjour agréable. Votre satisfaction fait notre plus grand bonheur.Nous espérons avoir le plaisir de vous recevoir de nouveau pour un séjour tout aussi réussi. Bien cordialement,Christian Zingarelli, Hotel Manager

6/10 Satisfaisant

Alice

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Agréable mais …
Hôtel bien placé et agréable, cependant notre chambre avait une vue sur un mur sale… évitez la chambre 201 si possible ! Service petit déjeuner moyen pour un 4 étoiles
Vue de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Christian Zingarelli, Hotel Manager le 2 janv. 2024
Chère Alice,Nous sommes ravis d’apprendre que notre emplacement et l'agrément de l'hôtel ont été à la hauteur de vos attentes. Cependant, nous tenons à préciser que nos chambres offrent différentes vues, certaines donnant sur le canal tranquille et d'autres sur notre jardin paisible. Enfin, nous prenons note de votre remarque sur le petit déjeuner, bien qu'il soit habituellement très apprécié de nos clients.Nous espérons avoir le plaisir de vous revoir pour un meilleur séjour et vous souhaitons une bonne fin d'année !Bien à vous,Christian Zingarelli, Hotel Manager

8/10 Bien

Colette

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très beau, situation idéale
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 30 nov. 2023
Chère Colette,Merci pour cet aimable commentaire.Nous sommes ravis que votre séjour ait été satisfaisant et que vous ayez apprécié la beauté de notre hôtel situé dans un palais vénitien du quartier de Dorsoduro.Merci d'avoir mis en avant la propreté de notre établissement.Au plaisir de vous revoir prochainement,

10/10 Excellent

Martine, St-Lucien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juillet 2023
Réponse de Manager le 8 août 2023
Chère Martine,Merci d'avoir partagé votre expérience chez nous.Nous sommes heureux que vous ayez passé un super séjour parmi nous et apprécié notre hôtel.Au plaisir de vous recevoir à nouveau,

8/10 Bien

AGNES

Les points forts : Propreté et infrastructures et conditions de l’hébergement
La chambre était vraiment petite, la planche censée servir de bureau (avec un pouf) encombrée par une machine a café et des brochures. La vue sur cour est triste (pourquoi ne pas mettre de plantations pour cacher ce toit terrasse très moche). Le petit déjeuner est pantagruélique (trop de plats, trop de pain, trop d'oeufs brouillés..
Séjour de 3 nuits en octobre 2022
Réponse de Christian Zingarelli, Hotel Manager le 18 oct. 2022
Chère Agnès,Merci d'avoir pris le temps de rédiger ce commentaire.Nous espérons que vous avez passé un agréable séjour parmi nous et tenons à préciser que nous avons des chambres de superficies différentes.Concernant la vue, n'hésitez pas à nous solliciter sur place ou avant votre séjour une autre fois pour éviter toute déception.Au plaisir de vous revoir prochainement.Bien à vous,Christian Zingarelli, Hotel Manager

6/10 Satisfaisant

Noelle

Voyage en groupe
Le jardin et sa situation
Séjour de 3 nuits en juin 2022
Réponse de Christian Zingarelli, Hotel Manager le 23 juin 2022
Chère Noelle, Merci pour ce retour très positif. Nous sommes ravis que vous ayez apprécié notre emplacement. Au plaisir de vous revoir parmi nous, Christian Zingarelli, Hotel Manager

10/10 Excellent

Laurent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 3 nuits en juin 2022
Réponse de Christian Zingarelli, Hotel Manager le 14 juin 2022
Dear Laurent, Thank you very much for this positive review. We are delighted to hear that we met your expectations. Our team members always go out of their way to ensure they deliver the best service possible. We look forward to welcoming you back. Best wishes, Christian Zingarelli, Hotel Manager

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle expérience
Excellent emplacement pour découvrir le quartier Dorsoduro et les attractions de Venise. Chambre offrant un vue magnifique sur le canal et décorée avec beaucoup de goût
Séjour de 2 nuits en mai 2022
Réponse de Christian Zingarelli, Hotel Manager le 11 juin 2022
Chère Christine, Merci d'avoir pris le temps de rédiger ce commentaire. Nous sommes ravis de lire que vous avez passé un agréable séjour parmi nous et que vous avez apprécié la décoration et l'emplacement privilégié de notre établissement. Merci d'avoir mentionné la vue sur le canal qu'offrent certaines nos chambres. Nous serions ravis de vous recevoir à nouveau. Bien à vous, Christian Zingarelli, Hotel Manager

10/10 Excellent

Anhtony

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2022

10/10 Excellent

gerard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout était parfait. 😀
Séjour de 4 nuits en mars 2022

10/10 Excellent

Agathe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Splendide
Exceptionnel ! L’hôtel est situé sur le dorsoduro : endroit ideal (animé mais pas surpeuplé !) et orienté plein sud donc soleil du matin au soir. Le personnel est charmant et la décoration de l’hôtel est juste splendide si on aime les couleurs. La literie et la salle de bain sont très confortables ! Nous avions la chambre Giudecca (sur le canal) et nous étions au paradis ! Le resto, le bar et le bar à cocktail sont de très bonne qualité également. Merci pour votre accueil et à bientôt.
Séjour de 2 nuits en février 2022

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super établissement, le cadre, la déco, le confort, le calme, le service, la gentillesse du personnel tout y est. Nous recommandons.
Séjour de 1 nuit en janvier 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Nadine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2021

10/10 Excellent

Camille

Séjour de 6 nuits en août 2021

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
L'hôtel trendy de venise
Superbe hôtel qui propose une expérience différente de l'hôtellerie traditionnelle de Venise. Nous avons apprécié la qualité du restaurant. Seul bémol : la qualité de service un peu juste par rapport au standing de l'établissement. Inconstance du personnel, certains sont adorables d'autres beaucoup moins agréables voir hautains...
Séjour de 3 nuits en septembre 2019

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Simona

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personale gentilissimo!
Séjour de 2 nuits en mai 2024
Réponse de Manager le 27 mai 2024
Gentile Simona,Grazie per aver recensito il nostro hotel.Ci fa molto piacere che abbia sottolineato la gentilezza del nostro staff e l'ottimo servizio svolto. Il loro lavoro rappresenta uno dei principali punti di forza dell'albergo e ci permette di poter rispondere al meglio a qualsiasi esigenza.Sarà un piacere poterla ospitare di nuovo presso Il Palazzo Experimental in futuro. Nel frattempo, le porgiamo i nostri cordiali saluti.

8/10 Bien

Deanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Manager le 13 mai 2024
Dear Deanna,Thank you for taking the time to share your rating with us.We are delighted to hear that you were pleased with the cleanliness of our rooms and the level of service provided.We are proud to mention that our hotel, housed in a 600-year-old Venetian palace, was recently renovated in 2019, blending contemporary design with historical elegance.Our team takes great pride in upholding the high standards that Il Palazzo Experimental is known for, and we are thrilled that this was evident during your visit. Rest assured that we are constantly seeking ways to enhance our guest experience.We eagerly await the opportunity to serve you again.Warm regards,

10/10 Excellent

Odalis

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is stunning! All of the colors and architecture are super cute and the room is extremely comfortable. The restaurant and cocktail lounge downstairs are both delicious. The location is pretty good - central to everything and we loved staying here with all the water transportation options. Highly recommend!
Séjour de 2 nuits en avril 2024
Réponse de Manager le 4 mai 2024
Dear Odalis,Thank you for positively reviewing your visit.It is a pleasure to know that you had an enjoyable stay and that you appreciated the attractive design of our hotel. We are delighted to know that you appreciated our convenient location and dining options.We look forward to welcoming you back on your next visit to Venice. Kind regards,

8/10 Bien

Valerie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s a very nice, modern hotel in great location. We stayed 6 nights and enjoyed our stay. The only issue was that on two of the nights they had loud parties with loud music in the lobby until 1 in the morning. Our room was on the first floor so it was hard to sleep.
Séjour de 6 nuits en avril 2024
Réponse de Christian Zingarelli, Hotel Manager le 24 avr. 2024
Dear Valerie,We thank you for taking the time to provide us with your feedback.We are delighted to hear that you appreciated the prime location of Il Palazzo Experimental and found the hotel's modern aesthetic to your liking. It is also gratifying to know that you enjoyed your stay overall and found the cleanliness of your room to be impeccable.However, we regret to hear that the noise from the events in our lobby impacted your comfort. We strive to ensure all our guests have a restful experience, and we will reflect on your comments to better manage such occurrences in the future. As our hotel is indeed housed in a historic Venetian palace, we understand the importance of maintaining serenity within its walls.We hope to welcome you again. All the best,Christian Zingarelli, Hotel Manager

10/10 Excellent

Leah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely stunning hotel - the interiors are beautiful and the location is excellent. Staff are warm, friendly and helpful. My room was clean and comfortable. Food was really lovely too. Highly recommend this gorgeous hotel.
Séjour de 3 nuits en mars 2024
Réponse de Christian Zingarelli, Hotel Manager le 16 mars 2024
Dear Leah,Thank you for this positive review of your stay.It's wonderful to hear that the beauty of our interiors and prime location contributed to your enjoyment. We are delighted that our team's warmth and helpfulness stood out during your stay. Your appreciation for the cleanliness and comfort of your room, as well as the quality of our food, is truly rewarding for us to hear.It would be a pleasure to welcome you again. Best regards,Christian Zingarelli, Hotel Manager

10/10 Excellent

Alessia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I did appreciate the design of the hotel and especially the rooms. Nice atmosphere. Very convenient either for public transportation or for walking around.
Séjour de 1 nuit en février 2024
Réponse de Christian Zingarelli, Hotel Manager le 4 mars 2024
Dear Alessia,Thank you very much for this kind review of your stay.We're delighted to hear that the design of our hotel met your expectations and provided a nice atmosphere for your stay. It's also wonderful to know that you found our location convenient for both public transportation and walking around the enchanting streets of Venice.We hope to see you again soon.Kind regards,Christian Zingarelli, Hotel Manager

10/10 Excellent

Raffi, Simi Valley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 févr. 2024
Dear Raffi,Thank you for such a positive review of your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on your next visit to Venice. Kind regards,

10/10 Excellent

Sophie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 6 févr. 2024
Dear Sophie,Thank you for sharing the review of your stay with us.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future visit.Kind regards,

10/10 Excellent

Nicolò

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Manager le 5 févr. 2024
Dear Nicolo,Thank you for positively reviewing your time at our hotel.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on your next visit to Venice. Kind regards,

10/10 Excellent

Cyril

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super nice boutique hotel with great atmosphere, dedicated staff and lovely rooms. The breakfast and the cocktail bar are also worth a visit.
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 3 févr. 2024
Dear Cyril,Thank you for sharing your experience with us.We're delighted to hear that the unique atmosphere and dedicated service of our team made a positive impact on your stay. Our team takes great pride in maintaining the elegance of our rooms, and it's wonderful to know that this detail did not go unnoticed. It's also a pleasure to learn that our breakfast offerings and cocktail bar, featuring bespoke creations with local ingredients, contributed to an enjoyable visit.We look forward to welcoming you back for another memorable stay.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A beautiful hotel, great cocktails and a location that benefits from incredible sunset views.
Séjour de 3 nuits en janvier 2024
Réponse de Christian Zingarelli, Hotel Manager le 3 févr. 2024
Dear Andrew,Our sincerest thanks for this positive review of your stay at our hotel.We're thrilled to hear that you enjoyed the ambience of our hotel and the unique cocktails crafted by our Experimental Bartenders. It's also wonderful to know that our location provided you with memorable sunset views, one of the distinct charms of staying in the Dorsoduro district.We look forward to welcoming you back on your next visit to Venice. Kind regards,Christian Zingarelli, Hotel Manager

8/10 Bien

Nicklas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Godt
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 29 nov. 2023
Kære Nicklas,Tak for at du tog dig tid til at efterlade en anmeldelse af dit ophold hos os.Vi er glade for du havde et tilfredsstillende ophold, og det vil altid være en fornøjelse at se dig igen.Vi ser frem til at byde dig velkommen tilbage i fremtiden,

10/10 Excellent

Melody

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 17 nov. 2023
Dear Melody,Thank you for sharing your positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will return on another occasion. Best wishes,

10/10 Excellent

bethany

Séjour de 3 nuits en novembre 2023
Réponse de Manager le 9 nov. 2023
Dear Bethany,Please accept our thanks for your kind review regarding your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future visit.Kind regards,

10/10 Excellent

Holly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 6 nov. 2023
Dear Holly,Thank you for your kind review.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back. Best wishes,

10/10 Excellent

Nicole L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Clean Room
The hotel was the perfect location. Extremely clean! My room was small, but very comfortable. It was perfect for a solo trip to Venezia for a few days.
Séjour de 3 nuits en octobre 2023
Réponse de Manager le 25 oct. 2023
Dear Nicole,Thanks very much for leaving this review.We are delighted to hear that you found our location perfect for your solo trip to Venice and that you appreciated the cleanliness and comfort of your room. Our team takes great pride in maintaining a high standard of cleanliness throughout the hotel, and we are glad it met your expectations.We understand that the room size might have been smaller than expected, but we are pleased to know that it was comfortable for your stay. As a 600-year-old Venetian palace, our rooms come in various sizes and designs to cater to different preferences and needs. We hope that on your next visit, you may consider trying one of our larger room options for an even more enjoyable experience.We hope to welcome you here again.All the best.

10/10 Excellent

Kimberley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely amazing stay and facilities! Super friendly staff and incredible restaurant. Highly recommend this hotel!
Séjour de 3 nuits en octobre 2023
Réponse de Manager le 16 oct. 2023
Dear Kimberley,Thank you for such a positive review of your stay.We are thrilled to hear that you enjoyed our facilities and found our team to be super friendly. It's great to know that our incredible restaurant made a lasting impression on you. We take pride in offering a unique dining experience that emphasizes fresh and seasonal products from the Adriatic area.Thank you once again for your kind words and high ratings on room cleanliness, hotel condition, service, and room amenities. We truly appreciate your recommendation!We look forward to seeing you again on your next stay.Best wishes,

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel with an exceptional staff!
Séjour de 4 nuits en octobre 2023
Réponse de Manager le 12 oct. 2023
Dear Norman,thank you for taking the time to share your experience at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on your next visit to Venice. Kind regards,

2/10 Horrible

Young Ji

Séjour de 2 nuits en septembre 2023
Réponse de Manager le 25 sept. 2023
안녕하세요.저희 호텔을 방문해주셔서 감사합니다.저희 호텔에서의 경험이 전체적으로 아쉬우셨던 것 같아 죄송합니다. 앞으로 모든 투숙객분들께 더욱 만족을 드릴 수 있는 호텔이 될 수 있도록 노력하겠습니다.다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다.

10/10 Excellent

Kim

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exceptional service at gorgeous property. Made our stay in Venice extra special. Would absolutely stay here again!
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 4 sept. 2023
Dear Kim,Thank you for sharing this lovely review.We are thrilled to hear that you found our property to be gorgeous and that our exceptional service made your stay in Venice extra special. It's great to know that our unique location and elegant design contributed to your overall satisfaction. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back for another memorable stay in the future.It would be a pleasure to welcome you back. Best wishes,

6/10 Satisfaisant

Boris

Les points forts : Personnel et service
Séjour de 2 nuits en août 2023
Réponse de Manager le 28 août 2023
Dear Boris.We thank you for taking the time to provide us with your feedback.We regret that all your expectations were not met and would certainly like to learn more about that in a private message.We hope to welcome you back. Best wishes,

10/10 Excellent

Juan Francisco Padilla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the hotel, it’s trendy and beautiful. Really comfortable, it seems not like an European hotel.
Séjour de 1 nuit en août 2023
Réponse de Manager le 17 août 2023
Dear Juan Francisco,Thank you for taking the time to share your experience at our hotel.We are thrilled to hear that you found our hotel trendy, beautiful, and comfortable. Our team takes great pride in providing a unique and elegant atmosphere, inspired by the rich history and culture of Venice. It is fantastic to know that our contemporary design and attention to detail contributed to your enjoyable stay.We appreciate your kind words regarding our cleanliness, hotel condition, service, and room amenities. Our dedicated staff works diligently to ensure that every guest has a memorable and pleasant experience. Thank you once again for your positive feedback.We look forward to welcoming you back on your next visit to Venice,Kind regards,

10/10 Excellent

Tom

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was pleasant and efficient. Facility was clean, well designed. I definitely would stay here again.
Séjour de 2 nuits en août 2023
Réponse de Manager le 16 août 2023
Dear Norman,Thank you for taking the time to share your experience at our hotel.We are pleased that we met your expectations. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding.It is nice to know that you were pleased with our decor.We look forward to welcoming you back on your next visit to Venice. Kind regards,

10/10 Excellent

norman

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great design, space and location.
Séjour de 1 nuit en août 2023
Réponse de Manager le 10 août 2023
Dear Norman,Thank you for taking the time to share your experience at our hotel.We are thrilled to hear that you appreciated our great design, space, and location. Our hotel is indeed housed in a traditional Venetian palace, and our contemporary design is inspired by the city's unique elements. We are also delighted that our location in the Dorsoduro district provided you with easy access to Venice's attractions while offering a slightly off-the-beaten-path experience.We look forward to welcoming you back on your next visit to Venice. Kind regards,

10/10 Excellent

RON

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a great property and the staff are great.
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 26 juil. 2023
Dear Ron,Thank you for taking the time to share your positive experience.We are thrilled you appreciated our property, our team works hard to ensure that our guests have a memorable stay.We are proud of our hotel's unique design, excellent location, and the range of amenities we offer. We hope that these features contributed to making your stay even more enjoyable.We look forward to welcoming you back on your next visit to Venice. Kind regards,

8/10 Bien

Eric

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Ty
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 22 juil. 2023
Dear Eric,Thank you for this kind review.It is rewarding to know that you had such a pleasant experience with us.We look forward to welcoming you back in the future.Kind regards,

6/10 Satisfaisant

Jaime

Séjour de 3 nuits en juillet 2023
Réponse de Manager le 9 août 2023
Dear Jaime,Thank you for your kind review.We are sorry your stay was not as enjoyable as we would have liked.We would welcome your suggestions on how we could have improved your experience.We hope to welcome you back.Best wishes,

2/10 Horrible

Alexander

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
There is a world where this property gets all top marks! We do not live in that world! There is a world where the view we paid so much for was not blocked by Bernard Arnault's megayacht the entire time (there is a huge yacht dock right in front of the hotel so its a dice roll if you'll see anything other than a large ship which is not as cool as it sounds when it's blocking your view of anything else.) There is a world where our shower wasn't already clogged and there is a world where they fixed it instead of giving us more towels to put down on the floor. There is a world where the advertised air conditioning actually worked and our room was not literally 80f (26.5c). Sadly, we do not live in that world. Sadly we had no view, a wet floor, a sweaty bed and a much lighter wallet by the end of it.
Réponse de Christian Zingarelli, Hotel Manager le 17 juil. 2023
Dear Alexander,Thank you for taking the time to share your review.We appreciate your positive remarks on our room cleanliness and service. However, we are sorry to hear about the issues you encountered during your stay. Regarding the view, we understand that the presence of a yacht may have in part, obstructed the view temporarily, and we apologize for any inconvenience this may have caused. However I would like to point out that the pier is private and not managed by the hotel. As for the shower issue, we have addressed the problem with our maintenance team to ensure it does not happen again. Concerning the air conditioning, our rooms are equipped with individually controlled air conditioning systems, and we are sorry to hear that it did not function properly during your stay. Our team is always available to assist with any issues that may arise, including providing extra fans or adjusting the temperature settings.We hope you will come and stay with us again. Best wishes,

2/10 Horrible

Michael

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No corporation on stay, very tight in demands
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 7 juil. 2023
Dear Michael,Thank you for taking the time to share your review.We regret that your recent stay did not entirely meet your expectations, and apologise for any inconvenience. We value all feedback from our guests and we would appreciate more details to help us to improve our services.We hope you will consider staying with us again in the future. Best regards,

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fabulous service, great restaurant and bar, in a perfect location to explore the city.
Séjour de 2 nuits en juin 2023
Réponse de Manager le 4 juil. 2023
Dear William,Thank you for letting us know that you enjoyed your stay.We are delighted to hear that we met your expectations and to know that our strategic location helped make your visit to the city enjoyable.We hope to welcome you back soon.Best wishes,

10/10 Excellent

Kelli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de Manager le 3 juil. 2023
Dear Kelli,Thank you for such a positive review of your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another excellent experience with us. Kind regards,

10/10 Excellent

zoe

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
BEAUTIFUL, UNIQUE, GREAT LOCATION
Séjour de 3 nuits en juin 2023
Réponse de Manager le 6 juin 2023
Dear Zoe,Thank you for positively reviewing your stay.We are pleased to hear that you appreciated our hotel's design concept and location.We hope to see you again soon, Kind regards,

10/10 Excellent

Ewan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2023
Réponse de Manager le 6 juin 2023
Dear Ewan,Thank you very much for this kind review.We are pleased that we were able to meet your expectations.Thank you again; we look forward to welcoming you back in the future.Kind regards,