Hall
Vérifier la disponibilité

Avis sur The India Benares

3.5 out of 5
The India Benares
59 Patel Nagar, Cantt Varanasi, Varanasi, Uttar Pradesh

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 8 avis sur 28." "
Note des voyageurs de 8 (Bien), d’après 10 avis sur 28." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 28." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 28." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 28." "

7,2/10

Propreté

6,6/10

Personnel et service

8,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 Excellent

Krati

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked it
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Taro

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Équipements
シャワーが微温いお湯しか出ない。 部屋が安臭い。 施設が古く暗く感じる。 朝食はお世辞にも美味しく無い。 スタッフは親切でとても良い感じな方が多いのでそこは救われました。
Séjour de 1 nuit en février 2024

2/10 Horrible

Tandaw

Voyage d’affaires
Les points faibles : Propreté, personnel et service, confort de la chambre
Stained and dirty sofa and linens
Stains were found on sofa, bed and towels. No definite explanation given by the cleaning supervisor nor the resident manager of the hotel nor much intent to reclean the room.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Seema, Eagan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s located outside main City but convenient and easily accessible. Daily morning breakfast is excellent with lots of variety. The staff is very helpful and polite. I would say very good value for money.
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Pranshu

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Loren

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff! The restaurant had great chicken tikka.
Séjour de 2 nuits en avril 2023

2/10 Horrible

Gerardo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023

8/10 Bien

HARSUKHLAL

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en décembre 2022
Réponse de Sushil le 2 mars 2023
Dear Guest, Thankyou for your valuable comments about your stayed are glad to hear that you had enjoyed your stay with us. For breakfast we have briefed our chef for improvements and sorry for inconvenience caused .Hope you will take it an incident not regular one-way look forward to welcome you again.

4/10 Médiocre

Sarvadaman, Santa Clara

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
They mentioned a weird rule that only married couples can share a room Furthermore, visitors are not allowed in a room occupied by one person Wasted my booking
Séjour de 2 nuits en novembre 2022
Réponse de Sushil le 2 mars 2023
Dear Guest , Greetings from The India Benares !!! Thank you for sharing your feedback on this forum. I am really disheartened to read your feedback but on the other side it gives my team and me a chance to perform better to meet our guest's expectations which we could not do for you. Apologies for not able to meet up with your expectations. We have identified a training need in few our staff members who have joined us recently. Please treat this incident in isolation and give us another opportunity to serve you.

8/10 Bien

ranjit

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et équipements
Breakfast was good Location is good Cleanliness needs improvement -
Séjour de 3 nuits en mars 2022
Réponse de Sushil le 2 mars 2023
Dear Guest, Thankyou for your valuable comments about your stayed are glad to hear that you had enjoyed your stay with us. For breakfast we have briefed our chef for improvements and sorry for inconvenience caused .Hope you will take it an incident not regular one-way look forward to welcome you again.

8/10 Bien

Yashaswita

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Great hotel at affordable price!
The breakfast was amazing, loved the beds and reception staff. The only issue was heater and hot water during our stay - the service was super slow. Otherwise, I really appreciate the cleanliness and well kept rooms. Thumbs up for great rooms at affordable prices!
Séjour de 1 nuit en janvier 2022
Réponse de Sushil le 19 oct. 2022
Dear guest, thank you for your positive review about India Benares, we are glad to hear that you had enjoyed your stay with us. We look forward to welcome you again.

8/10 Bien

Pallav Bhadauria

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Good location and family friendly
It was a good clean nice tidy room, staff on reception very helping and responsive but the restaurant staff were not so responsive. Breakfast menu was great but service let it down. A good hotel to stay because of location and family friendly
Séjour de 1 nuit en décembre 2019
Réponse de Sushil le 19 oct. 2022
Dear guest, thank you for your positive review about India Benares, we are glad to hear that you had enjoyed your stay with us. We look forward to welcome you again.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Stay only as last resort.
We had gone for a family holiday, booked 4 rooms. The Rooms were just not upto mark..Door chain not functioning, Mini fridge either absent or not working in some rooms. Hotel seemed short staffed. Toaster was malfunctioning, got repaired next day. Coffee Machine was not working. The sad part was the non responsive attitude of the front desk who made no attempt to rectify shortcomings. Basics like hand towels/Napkins had to be requested for each day. All in all not a value for money proposition. Its at best akin to a TWO star property at fancy prices.
Séjour de 3 nuits en novembre 2019
Réponse de Sushil le 19 oct. 2022
Dear guest, thank you for your positive review about India Benares, we are glad to hear that you had enjoyed your stay with us. We look forward to welcome you again.

8/10 Bien

Nandprasad

Séjour de 3 nuits en octobre 2019
Réponse de Sushil le 19 oct. 2022
Dear guest, thank you for your positive review about India Benares, we are glad to hear that you had enjoyed your stay with us. We look forward to welcome you again.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2019
Réponse de Dheerendra Yadav le 13 juil. 2019
Dear guest, thank you for your positive review about India Benares, we are glad to hear that you had enjoyed your stay with us. We look forward to welcome you again.

10/10 Excellent

Patel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2019
Réponse de DHEERENDRA le 15 mars 2019
Thank you for your positive review.We look forward to welcome you again.

8/10 Bien

Ashok

Séjour de 2 nuits en février 2019
Réponse de DHEERENDRA le 15 mars 2019
Thank you for your positive review about your stay.We Look forward to welcome you again.

8/10 Bien

Silvia

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Forse , forse ci ritornerei
Hotel situato fuori dal caos più totale della città, quindi posizione ottimale. Alla reception c era un impiegato non troppo gentile. La colazione era solo di tipo indiano, quindi per noi impossibile mangiare qualche cosa. Nel complesso per un rapporto qualità/prezzo, niente male.
Séjour de 3 nuits en janvier 2019
Réponse de Asst General Manager. The India Benares le 15 janv. 2019
Caro ospite. Grazie per il vostro prezioso tempo per condividere le vostre esperienze reali con noi sul vostro soggiorno presso il nostro hotel. stiamo osservando le aree che sono state rimarcate da voi. Ti ringraziamo ancora una volta dato che ci hai dato l'opportunità di correggere, rettificare e migliorare. {Dear guest. Thank you for your precious time to share your real experiences with us about your stay at our hotel. we are observing the areas that have been remarked by you. We thank you once again as you have given us the opportunity to correct, rectify and improve.}

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
WELL ITS A NICE PROPERTY BUT THE BREAKFAST SERVED IS VERY LOUSY
Séjour de 4 nuits en décembre 2018
Réponse de Front Office Manager le 19 déc. 2018
Dear Guest, Thankyou for your valuable comments about your stay,we are glad to hear that you had enjoyed your stay with us.for breakfast we have briefed our chef for inmprovments and sorry for inconvinioence caused .Hope you will take it an incident not regular one.We look forward to welcome you again.

8/10 Bien

CGB, Malaysia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2018
Réponse de Dheerendra le 16 oct. 2018
Dear Guest, Thankyou for your positive review , we are glad to hear that you had enjoyed your stay with us.we are looking forward to welcome you back.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Plesant Stay.
Great Experience, it was a comfortable stay.It was amusing experience.
Séjour de 2 nuits en avril 2018
Réponse de Anugraha Singh, Asst General Manager le 9 mai 2018
Dear Guest; thank you very much for your valuable time to rate our hotel on your actual experience basis. We are happy to find that we were able to made your stay comfortable and memorable; and also we are highly encouraged with your positive words of appreciation. The area of concern you mentioned, HOUSEKEEPING, we will take care.

6/10 Satisfaisant

m h, seoul korea

Les points faibles : Propreté et personnel et service
조용한곳
1.디럭스 룸을 예약 하였으나 스텐다드 룸을 배정 하였음.예약된 룸을 강력히 요청하였으나 거절. -다음날 디럭스룸으로 바꾸었으며, 룸 비용-차액은 되돌려 받지 못했음.(아그라 타즈 리죠트에서도 차액 되받지 못 헀음). 2.wifi 이용 심히 불편.
Séjour de 2 nuits en février 2018
Réponse de The India Benares le 11 mars 2018
친애하는 손님; 우리는 당신이 예약 한 동일한 디럭스 룸을 할당했지만 유일한 문제는 항상 바닥에 있으며 침대 타입은 항상 이용 가능 여부에 달렸습니다. 당신에게 완전한 위로를 제공하기 위해 우리는 더 높은 마루와 큰 침대 위에 있었던 방을 그 다음날 바꾼다. 우리는 이러한 모든 사항을 무시하고 가능한 한 최선을 다할 수 있도록 직원을 교육하는 것에 대해 우려를 표합니다.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awful...
Room was supposedly “done” being renovated but wasn’t painted and the floor was already popping up. It was incredibly dusty, dirty and noisy as well. Front desk staff was rude, poorly trained, and mostly incompetent. I had to fight not to be double-taxed at check-out on meal charges and given a hard time when I wanted to pay with a credit card. Travel desk was more interested in charging exhorbitant fees for transportation rather than providing quality service. He was really nasty too. $100 is a lot for a hotel room in India, and this hotel simply wasn’t worth it. Save your money and stay somewhere else. Two positives: the restaurant staff was mostly nice and the food was pretty good.
Séjour de 3 nuits en février 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Decent stay
Good location and friendly staff. Decent breakfast. Only drawback, they issue only one electronic key per room.
Séjour de 3 nuits en janvier 2018
Réponse de Anugraha Singh, Asst. General Manager le 4 févr. 2018
Dear Guest; thank you very much for your positive appreciation. Me and my team are highly motivated with your positive words of appreciation and surging ahead to provide fabulous services to our every guest. Looking forward to welcome you again

2/10 Horrible

Carol

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Two single women travellers: it was just an ok hotel. I wouldn’t rate it as a 3,5 stars though. The only good part of the hotel was its lobby. the rest seemed to be under construction and was smelly. The rooms smelled bad. Cleanliness was questionable as well. There was a food stain on the curtain in my room as if somebody wiped his hands after eating tikka masala. There was a dried green pea on the floor. The linens had stains. I understand that they were washed but seeing stains didn't make me feel comfortable. Sandra’s window looked on concrete wall so there was no day light coming in. The toilet paper roll had only 1,5m of paper. We had to ask for a new roll almost every day. I had a problem with WiFi every evening and had to go ask for a new password every day. The area was OK, quiet, next to another hotel. Some staff was a little nicer than others. Still it would have been OK if we haven’t had that incident. The incident was a person knocking and ringing persistently on one of the travellers doors at 3am. The guest was afraid to ring to the desk as the person would hear there was someone in the room. Finally after 30 minutes she decided to ring and then the knocking stopped. She couldn't sleep and the two checked out the next day in fear of their safety.
Séjour de 4 nuits en janvier 2018

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It’s a trick!
This hotel is a trick! They said the room had a lagoon view and there is NO lagoon in Varanasi. Also, the reservation mentioned a room with 240m2 and the real room was extremely tiny! Internet has passcode for each device, they change it daily and signal was very poor. Staff bothers you all the time even with “don’t disturb” outside the door! Location is far & breakfast was just regular. Don’t be fooled by the pictures
Séjour de 2 nuits en janvier 2018

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté
Séjour de 2 nuits en novembre 2017
Dear Guest; thank you for your valuable time to rate our hotel on your true experience basis.

8/10 Bien

Nalin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall good. I will like to stay there again.
It was quite good. They served us good food even when it was past midnight. The staff was courteous but appeared a little inexperienced in technology. they couldn't resolve the Wi-Fi issue despite best efforts.
Séjour de 1 nuit en juillet 2017