Bon Jour Denis,Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Vos commentaires sont précieux pour nous et nous prendrons des mesures immédiates pour remédier aux problèmes que vous avez soulevés. Nous allons travailler à améliorer la propreté de la salle de bain, à remplacer le tapis et le matelas nécessaires, et à revoir la répartition des chambres pour mieux correspondre aux besoins des occupants. De plus, nous examinerons la capacité de notre cafétéria et veillerons à ce que le nombre d'occupants soit adéquat. Nous investirons également dans l'amélioration de notre équipement de gym et diversifierons notre offre alimentaire, en incluant davantage de fruits. Nous prendrons des mesures pour améliorer le stationnement afin de garantir une meilleure accessibilité pour nos clients. Nous apprécions vos commentaires sur la courtoisie de notre personnel et nous continuerons à nous efforcer de vous offrir un service de qualité. Merci de nous avoir informés et nous espérons avoir l'opportunité de vous accueillir à nouveau dans des conditions améliorées.

Thank you so much for taking the time to leave us a 5/5 review! We are absolutely delighted to hear about your positive experience.Your feedback means a lot to us, and we're thrilled that you had such a great stay. If there's anything specific that stood out to you or any particular team member you'd like to mention, we would love to hear more.We truly appreciate your support and look forward to the opportunity to welcome you back for another fantastic experience. Thank you for choosing us!

Nous vous remercions d'avoir pris le temps de partager votre avis sur votre récent séjour parmi nous. Nous sommes ravis d'apprendre que vous avez trouvé l'hôtel très bien et que vous avez apprécié la tranquillité de l'endroit.Nous comprenons que l'emplacement un peu éloigné de Vancouver peut avoir ses avantages en termes de tranquillité, mais peut également présenter des défis en termes de commodité pour certains de nos clients. Nous nous excusons pour les désagréments que vous avez pu rencontrer avec la navette vers l'aéroport. Vos commentaires sont importants, et nous les utiliserons pour améliorer nos services.Si vous avez des préférences spécifiques ou des demandes pour votre prochaine visite, n'hésitez pas à nous en faire part. Nous serions ravis de vous accueillir à nouveau pour un séjour encore plus agréable dans le futur.

Nous vous remercions d'avoir partagé votre avis sur votre récent séjour parmi nous. Nous sommes ravis d'apprendre que vous avez reçu un très bon accueil et que vous avez apprécié la chambre spacieuse et confortable, ainsi que ses équipements.Votre satisfaction est notre priorité, et c'est encourageant de savoir que nous avons répondu à vos attentes. Si vous avez des préférences spécifiques ou des demandes pour votre prochaine visite, n'hésitez pas à nous en faire part. Nous serions ravis de vous accueillir de nouveau pour un séjour tout aussi agréable dans le futur.

Thank you for taking the time to leave your feedback and for rating us 8 out of 10. We appreciate your honest evaluation, as it helps us understand your experience better and identify areas for improvement.We're pleased to see that you had a positive overall experience. However, we also recognize that there might be some aspects where we can enhance our service further. Your input is valuable to us, and we will certainly take your feedback into account as we continue to refine and improve our offerings.If there are specific areas you believe we can work on to make your next stay even better, please don't hesitate to share your thoughts. Your satisfaction is our priority, and we are committed to providing an excellent experience for all our guests.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back and provide you with an exceptional stay in the future.

Thank you for staying with us, we appreciate you taking the time to give us a review. we look forward to your next visit

Nous vous remercions d'avoir attiré l'attention sur cette question. Nous nous excusons sincèrement pour les désagréments et la frustration que vous avez rencontrés concernant le processus de remboursement de l'acompte. Nous comprenons vos préoccupations et nous nous engageons à résoudre ce problème rapidement.Nous regrettons qu'il semble y avoir un retard dans le processus de remboursement, et ce n'est pas l'expérience que nous souhaitons pour nos clients. Soyez assuré que nous prenons votre situation au sérieux et travaillons activement à résoudre ce problème.Pour garantir une résolution rapide, nous vous demandons de bien vouloir nous fournir les détails de votre réservation ou toute information pertinente afin que nous puissions enquêter et résoudre ce problème directement. Alternativement, vous pouvez également contacter notre équipe de services à la clientèle ou la direction pour une assistance immédiate.Nous apprécions vos commentaires et nous nous engageons à régler ce problème à votre satisfaction. Veuillez accepter nos excuses pour tout inconvénient que cela a causé. Nous apprécions votre patience et espérons restaurer votre confiance en nos services.

Bonjour Serge, Merci d'avoir pris le temps de nous donner une bonne critique, nous apprécions que vous restiez avec nous et espérons vous revoir

Hello "Luc"We appreciate your time in leaving a great review about the property. Your feedback is very important to us.I am glad that you had a great stay with us and I hope you took advantage of all the amenities that we offer.We hope to see you again in your next stay in Richmond BCWarm regardsMichael

Dear "Sylvie"I appreciate taking your time in leaving a great review about the property. Your feedback is very important to us.I am glad that you had a great stay with us, and I hope you took advantage of all the amenities that we offer. We hope to see you again in your next stay in Richmond BCRegardsMichael

Hello "Claude"Thank you for taking your time in leaving a great review about the property. Your feedback is very important to us.I am glad that you had a great stay with us and I hope you took advantage of all the amenities that we offer.We hope to see you again in your next stay in Richmond BC.Warm regardsMichael

Dear "Genevieve" Thank you for taking your time in leaving a great review about the property. Your feedback is very important to us. I hope you had a great stay with us, and took advantage of all the amenities that we offer. We hope to see you again in your next stay in Richmond BC. Regards Michael

Dear "Julie" Thank you for taking your time in leaving a great review about the property. Your feedback is very important to us. I hope you had a great stay with us, and took advantage of all the amenities that we offer. We hope to see you again in your next stay in Richmond BC. Regards Michael

Dear "Dominique" Thank you for taking your time in leaving a great review about the property. Your feedback is very important to us. I am glad that you had a great stay with us, and I hope you took advantage of all the amenities that we offer. We hope to see you again in your next stay in Richmond BC. Regards Michael

Dear "Diane" Thank you for taking your time in leaving a great review about the property. Your feedback is very important to us. I hope you had a great stay with us and I hope you took advantage of all the amenities that we offer. I hope to see you again in your next stay in Richmond BC. Warm regards Michael

Dear "Guillaume" Thank you for taking your time in leaving a great review about the property. Your feedback is very important to us. I hope you had a great stay with us and I hope you took advantage of all the amenities that we offer. I hope to see you again in your next stay in Richmond BC. Warm regards Michael

Dear "Bernadette" Thank you for taking your time in leaving a review about the property. Your feedback is very important to us. I am glad that you had a great stay with us, and I hope you took advantage of all the amenities that we offer. We hope to see you again in your next stay in Richmond BC. Warm regards Michael

Hi there, Thanks for your feedback. Hope to see you again. Regards,

Thank you for sharing your feedback regarding your recent stay at the Holiday Inn Express & Suites Riverport Richmond. I am delighted to read your nice comments about the the rooms and the staff, I am sharing your comments with my entire team. We look forward to welcoming you back at our hotel.

Dear "Pascal" I appreciate taking your time to leave a wonderful review about the property. Your feedback is very important to us. I hope you took advantage of all the amenities that our hotel offers, and we hope to see you again in your next stay in Richmond B.C., Warm regards Michael

Dear Anonymous, Thank you for staying with us at the Holiday Inn Express Hotel & Suites Riverport. I am glad to hear that you enjoyed your stay with us. We hope to see you again soon!

Dear "Anonymous". Thank you for choosing to stay at the Holiday Inn Express Riverport. We hope to see you again soon!

Dear "Anonymous", Thank you for staying at the Holiday Inn Express Riverport. I do apologize for the experience that you had with transportation. Your feedback is appreciated and we hope to see you again soon.

Dear Anonymous, Thank you for staying at the Holiday Inn Express Hotel & Suites Riverport. I am glad that you enjoyed your stay and we hope to see you again soon!

Dear "Anonymous" I appreciate taking your time to write in writing a review about the hotel. We hope you enjoyed your stay with us and hope to see you again in your next stay in Richmond. Regards Michael

Dear "Anonymous" I appreciate taking your time to write in writing a review about the hotel. We hope you enjoyed your stay with us and hope to see you again in your next stay in Richmond. Regards Michael

Dear "Yves" I appreciate taking your time to write in writing a review about the hotel. We hope you enjoyed your stay with us and hope to see you again in your next stay in Richmond. Regards Michael

Hi Lotis Mae We're delighted to hear that you felt at home away from home during your stay with us! Creating a comfortable and welcoming environment is our top priority, and we're thrilled that you found our neighborhood quiet and conducive to relaxation. Your comfort and peace of mind are important to us, and we're glad that we could provide you with a tranquil setting during your time with us. Thank you for your kind words, and we look forward to welcoming you back for another peaceful stay in the future!

Hi Shirley Thank you for your feedback! We're pleased to hear that you found your stay comfortable. Providing a cozy and relaxing environment for our guests is a top priority for us. Your comfort is important to us, and we're glad we could provide you with a comfortable experience. We hope to welcome you back again soon!

HI Dale Thank you for your detailed review! We're delighted to hear that you appreciated our complimentary shuttle service to YVR Airport and the nearby dining options. It's fantastic to know that you enjoyed your stay with us, found the rooms great, and enjoyed our well-stocked breakfast buffet. We're thrilled that you had such a positive experience during your six-night stay and that you would choose to stay with us again in the future. We look forward to welcoming you back for another wonderful stay!

Hi Maureen Thank you for your review! We're thrilled to hear that you had a quick check-in experience and found your room to be very comfortable. Providing efficient service and comfortable accommodations are top priorities for us, and we're delighted that we met your expectations. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

We're deeply sorry for the series of unfortunate experiences you encountered during your stay with us. Your feedback is concerning, and we apologize for the inconvenience caused by the delay in check-in, the booking issue, and the cleanliness issue with the initial room. It's regrettable that you had to endure such challenges after a long journey.Rest assured, we take these matters seriously and will investigate them thoroughly to prevent such occurrences in the future. We appreciate your patience and understanding as we addressed the issues promptly by providing you with a new room. Regarding your request for accommodation or a discount for the inconvenience, we apologize for any miscommunication or disappointment caused by the manager's decision. We will review our policies to ensure that similar situations are handled with greater flexibility and understanding in the future.Your feedback is invaluable to us, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience should you choose to stay with us again in the future. Please feel free to reach out to us directly if there's anything further we can do to assist you.

Hi Ted We appreciate your feedback. While we understand your concern about the distance from the city, we strive to offer a peaceful and relaxing environment away from the hustle and bustle. We apologize if our location did not meet your expectations in terms of proximity to the city center. However, we do provide convenient transportation options and amenities to enhance your stay, such as shuttle services or nearby attractions. Your feedback helps us improve, and we hope to have the opportunity to better meet your needs in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

Hi RonaldThank you for your positive review! We're thrilled to hear that you found our hotel clean and convenient. Providing a comfortable and convenient experience for our guests is our top priority, and we're glad we could meet your expectations. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

Hi Hung VanThank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there are any specific areas where we can improve and earn that extra star from you next time, please feel free to let us know. We value your input and hope to have the opportunity to exceed your expectations on your next visit.

Hi PatrickThank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there are any specific areas where we can improve and earn that extra star from you next time, please feel free to let us know. We value your input and hope to have the opportunity to exceed your expectations on your next visit.

Hi Janet,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our beds comfortable, with amazing pillows and soft sheets. Providing a restful night's sleep is important to us, and we're glad we could meet your expectations in this regard.However, we sincerely apologize for the inconvenience you experienced with the cleanliness of our pool and the timing of our complimentary breakfast service. Maintaining a clean and enjoyable pool environment is a top priority, and we're disappointed to learn that we fell short of this standard during your stay. Rest assured, we will address this issue promptly to ensure it does not happen again in the future.Additionally, we understand how frustrating it can be to miss out on breakfast due to early closing times. Your feedback is invaluable, and we will take it into consideration as we review and adjust our breakfast hours to better accommodate our guests' needs.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.

Hi MaijaThank you so much for taking the time to share your wonderful experience with us! We're delighted to hear that you had a great stay and that you enjoyed our clean and spacious suite accommodations. It's fantastic to know that you found our complimentary breakfast satisfying with plenty of food and options to choose from.We're thrilled that our convenient location near amenities such as a movie theater and restaurants added to the enjoyment of your stay. Providing easy access to nearby attractions is something we strive for, and we're glad it contributed to your overall experience.It's especially heartwarming to hear that the kids enjoyed our pool, and that our extended hours allowed for some extra fun after a day of exploring the area.We truly appreciate your recommendation and would be honored to welcome you back for another memorable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Safe travels, and we look forward to hosting you again soon!

Hi Jerry,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you find our property to offer good value for your business travels.Your comments regarding the furnishings are appreciated, and we understand the importance of maintaining a fresh and modern atmosphere for our guests. We continuously strive to make improvements to enhance the comfort and satisfaction of our guests, and we will take your feedback into consideration as we plan for future updates and renovations.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you again for your feedback, and we look forward to hosting you again soon.