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Avis sur Vail Run Resort

4 out of 5
Vail Run Resort
1000 Lions Ridge Loop, Vail, CO

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 143 avis sur 281." "
Note des voyageurs de 8 (Bien), d’après 96 avis sur 281." "
Note des voyageurs de 6 (Satisfaisant), d’après 23 avis sur 281." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 281." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 281." "

9,2/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Fanny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2019
Réponse de Alan le 3 juin 2019
Thank you for staying with us. We appreciate your kind review.

8/10 Bien

Cynthia

Les points forts : Propreté et équipements
Good basic place to stay.
Séjour de 2 nuits en avril 2024
Réponse de Alan le 18 avr. 2024
Thank you, we appreciate you choosing to stay with us.

10/10 Excellent

Christopher

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is very close to the resort itself. It sits directly on the public shuttle bus route and the hotels shuttle also makes it very simple to get a quick ride over to any location at Vail's villages (you can easily call for pickup as well). Hot tub was nice too. The pool itself had an issue unfortunately, but certainly not a problem considering convenience factor of this hotel and it's amenities.
Séjour de 2 nuits en avril 2024
Réponse de Alan le 8 avr. 2024
Thank you for staying with us, we appreciate your review. Unfortunately our pool heater failed and leaked water into the unit. We are waiting for a new unit to arrive.

10/10 Excellent

Ivan, Dobbs Ferry

Voyage en famille, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I liked it a lot! Clean room. Kitchen had a lot of whatever you need to cooking. Big smart TV. Good SPA(jacuzzi, sauna, pool). The Pizza place on the ground floor was a nice surprise. Good Pizza!(I am from Nee York and I say it!).
Séjour de 6 nuits en mars 2024
Réponse de Alan le 4 avr. 2024
Thank you for choosing to stay with us, we appreciate you review.

10/10 Excellent

damira, Bethesda

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Loved our stay in Vail. Building looks dated but we'll maintained and clean, so no complaints. Shuttle is running to Lions Head and Vail village. All employees are very nice and helpful
Séjour de 4 nuits en mars 2024
Réponse de Alan le 4 avr. 2024
Thank you for choosing to stay with us. We appreciate your review.

10/10 Excellent

Guy

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
As advertised and an affordable option to stay close to vail, with only a 5 minute bus ride.
Séjour de 3 nuits en mars 2024
Réponse de Alan le 4 avr. 2024
Thank you for staying with us we appreciate your review.

10/10 Excellent

DAVID

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great place to stay.
Séjour de 3 nuits en février 2024
Réponse de Alan le 19 mars 2024
hank you for staying with us, we appreciate your review.

10/10 Excellent

Leonide

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This is one of the nicest properties that I have stayed at. Especially in Vail. It was very clean, had transport to the ski mountains. Parking was easy. The rooms were huge! They included a full kitchen and fireplace and outside patio. The resort had a indoor hot tub, sauna, and a salt room. The salt room was an outside vendor and very reasonable! Cant wait to go back to Vail Run Resort!!!
Réponse de Alan le 9 mars 2024
Thank you for you very kind review. We appreciate you choosing to stay with us. Just a note; not all rooms have balconies.

10/10 Excellent

Galina

Voyage en couple
Les points forts : Équipements
Nice place, well stocked kitchen. Shuttle takes you to the mountain and back, it takes 5 minutes. To get to the village you need a car or use a shuttle. The studio has everything you need for a comfortable stay.
Séjour de 3 nuits en mars 2024
Réponse de Alan le 9 mars 2024
Thank you for staying with us. We appreciate your review.

2/10 Horrible

Kelly

Séjour de 2 nuits en mars 2024
Réponse de Alan le 24 mars 2024
Thank you for your review. We appreciate you staying with us.

8/10 Bien

Toby

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Alan le 2 mars 2024
Thank you for staying with us.

10/10 Excellent

Brenda E.

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Terry was very helpful at the front desk. Juan was a great driver. The room was very nicely decorated. We did have a problem with the smell of the cleaning supplies. It was too strong. I think we would have benefitted from darker shades for the windows. Other than that, we loved the ammenities.
Séjour de 4 nuits en février 2024
Réponse de Alan le 26 févr. 2024
Thank you for staying with us. We appreciate your review.

10/10 Excellent

Paul

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Really nice stay and friendly staff, the shuttle to ski is great.
Séjour de 2 nuits en février 2024
Réponse de Alan le 26 févr. 2024
Thank you for staying with us. We appreciate your review.

8/10 Bien

Nancy

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
I didn't like the fact that there was no clear pathway from the parking area in the permitted section into the resort.
Séjour de 2 nuits en février 2024
Réponse de Alan le 23 févr. 2024
Thank you for staying with us.

2/10 Horrible

Jessica

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Alan le 23 févr. 2024
We have reviewed our video tapes, this guest did not follow our directions regarding late check-in, nor did she call the number posted at the front desk for late night arrivals.

10/10 Excellent

William

Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de Vail Run Management le 16 févr. 2024
Thank you for staying with us, we appreciate your review.

8/10 Bien

Thirumurugan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Good
Séjour de 2 nuits en février 2024
Réponse de Vail Run Management le 16 févr. 2024
Thank you for your review we appreciate your review.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Séjour de 5 nuits en février 2024
Réponse de Vail Run Management le 16 févr. 2024
Thank you for staying with us, we appreciate your review.

10/10 Excellent

Raymond Zeitouni

Séjour de 4 nuits en février 2024
Réponse de Alan le 22 mars 2024
Thank you for staying with us. We appreciate your review.

10/10 Excellent

Joel

Séjour de 3 nuits en février 2024
Réponse de Vail Run Management le 16 févr. 2024
Thank you for staying with us we appreciate your review.

8/10 Bien

JON

Séjour de 5 nuits en janvier 2024
Réponse de A le 22 mars 2024
Thank you for staying with with us. We appreciate you review.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Vail Run Management le 16 févr. 2024
Thank you for staying with us we appreciate your review.

8/10 Bien

Jessie

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We were very pleasantly surprised by Vail Run. At first glance entering the lobby, we weren't sure it would work for us. The condo complex is not new or decorated in the very modern manner that is currently popular. But the 2BR suite we rented for five nights was warm, cozy and very well appointed. The bathrooms were new and the kitchen had been freshened up with paint. A stone fireplace made the unit very welcoming. The front desk staff and courtesy bus that shuttled us daily to skiing and grocery shopping could not have been more helpful or pleasant. The lounge was stocked with puzzles and board games and a huge TV for watching football games. The other guests and unit owners we met were terrific, and quickly started to feel like family. We experienced a minor glitch with a new looking microwave that mysteriously stopped working several times. Vail Run quickly brought a new microwave to our suite to replace it, but then the existing one started up again. We will definitely be back. The only downside is road noise from the nearby highway. Running a fan in the room helped to add white noise.
Séjour de 5 nuits en janvier 2024
Réponse de Vail Run Managent le 16 févr. 2024
The staff and management thank you for your very kind review, your comments are much appreciated. The windows and doors on the side of the building you were on have triple panes to reduce the noise level, you do have to make sure they are closed tightly. Again we very much appreciate your staying with us.

10/10 Excellent

yerandy

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Alan le 16 févr. 2024
Thank you for choosing to stay with us we appreciate your review.

10/10 Excellent

Rafaelo

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Alan le 19 janv. 2024
Thank you for staying with us we appreciate your review.

8/10 Bien

Tiffani

Voyage en famille
Les points forts : Équipements
The people here are the best. Helped us out to get to a competition before the shuttle service started. I would definitely recommend and stay here again. Love the kitchen and the pool. Room was way nice.
Séjour de 2 nuits en janvier 2024
Réponse de Alan le 15 janv. 2024
Thank you for choosing to stay with us, we appreciate your review.

10/10 Excellent

shannon michelle

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Dated but had all the things we needed. Friendly staff. Really appreciated the shuttle. Beats having to study the bus schedules!
Séjour de 3 nuits en janvier 2024
Réponse de Alan le 15 janv. 2024
Thank you for your review, we appreciate you choosing to stay with us.

2/10 Horrible

Jerrold

Voyage en famille
Les points faibles : Propreté et confort de la chambre
Disappointing !
This place needs to be condemned. We didn’t stay here after showing up … it is disappointing that hotels.com would even offer a place like this … very scary …. Be aware !
Séjour de 4 nuits en janvier 2024
Réponse de Management le 9 janv. 2024
This guest, demanded a check-in at 11:00 AM before the previous guest had even checked out. Being a small resort, we do not have the ability to move guests to a new room because they arrive early. This guest did not even complete check in. This guest was also verbally abusive to staff as witnessed by other guests.

10/10 Excellent

Jesus

Séjour de 4 nuits en janvier 2024
Réponse de Vail Run Management le 16 févr. 2024
Thank you for staying with us. We appreciate your review.

8/10 Bien

Marc

Voyage en famille
Les points forts : Propreté et confort de la chambre
Resort lost our Hotels.com reservation that was paid in full 2-months in advance. Kudos to Terry at front desk who was accomodating and took great care of us. Resort property was well maintained, clean, excellent furnishings. Shuttle service was friendly and nice.
Séjour de 2 nuits en décembre 2023
Réponse de Alan le 9 janv. 2024
Thank you for staying with us.

6/10 Satisfaisant

Margaret

Voyage en famille
The timeshare studio we had this stay was pretty barebones, the carpet was ripping in a couple areas and bathroom could be updated. The main reception area could be updated too. It still has the 1980s feel
Séjour de 4 nuits en décembre 2023
Réponse de Alan le 9 janv. 2024
Thank you for staying with us.

8/10 Bien

Hesham

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de Alan le 9 janv. 2024
Thank you for staying with us, we appreciate your review

10/10 Excellent

Carlos

Séjour de 2 nuits en décembre 2023
Réponse de Alan le 16 févr. 2024
Thank you for staying with us, We appreciate your review.

6/10 Satisfaisant

Ajay

Séjour de 2 nuits en décembre 2023
Réponse de Alan le 19 janv. 2024
Thank you for staying with us

10/10 Excellent

Melisa

Les points forts : Propreté et confort de la chambre
Appreciative
It was nice and relaxing. All good.
Séjour de 2 nuits en décembre 2023
Réponse de Alan le 4 janv. 2024
Thank you for staying with us, we appreciate your review.

10/10 Excellent

gabriela

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excelente personal, la pasamos genial, gracias
Séjour de 2 nuits en décembre 2023
Réponse de Alan le 7 déc. 2023
Thank you for choosing to stay with us. We appreciate your review.

10/10 Excellent

Sviatlana

Voyage en famille
Les points forts : Propreté et confort de la chambre
Good!
Overall nice play. We enjoyed the pool, sauna and hot-tub. The hotel is on the older side, but looks nice and clean. My kids liked Halloween decorations in the lobby.
Séjour de 2 nuits en octobre 2023
Réponse de Alan le 19 oct. 2023
Thank you for choosing to stay with us. We appreciate your review.

6/10 Satisfaisant

Monica

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is kept well however it’s very unsafe as the front door remains open all day/ night without being physically supervised. TERRANCE is the name of the staff member who is exceptionally rude, loud and threaten you ( customer) that he can kick you out if you don’t provide your vehicle details on time, we were 2 hours late to provide the details of our vehicle he came to our room, knocked loudly and said if I don’t get it within few minutes I can kick you out. What a pathetic guy is he and then he’s saying note my name if you need to I don’t care. I would never ever stay or recommend anyone to stay here. This guy has been reported to various review sites so people don’t face the threat like we did.
Séjour de 4 nuits en octobre 2023
Réponse de Alan le 11 oct. 2023
We appreciate your comments, We apologize for the actions of our Desk Clerk, he is new to the property, and trying to do the best job he can, following the guidelines set by the property. We will work on his customer relation skills. We ask those that arrive after hours to please check in and bring the paperwork to the front desk by 10:00 AM. We do have employees working around the building and patrolling after the Front Desk is closed.

10/10 Excellent

Kristina

Séjour de 2 nuits en octobre 2023
Réponse de Alan le 10 nov. 2023
Thank you for the review and choosing to stay with us. We appreciate your business and review.

10/10 Excellent

Jens

Les points forts : Propreté et confort de la chambre
Jederzeit zu empfehlen
...
Séjour de 2 nuits en septembre 2023
Réponse de Alan le 7 oct. 2023
Thank you for choosing to stay with us we appreciate you review.

8/10 Bien

Julie

Les points forts : Propreté
Beautiful spot but needs a new mattress
Location is great and the condo itself is very nice. The only downside was that the bed was extremely uncomfortable. Both my husband and I could not sleep through the night. The second night I had to get up and sleep on the couch instead.
Séjour de 2 nuits en octobre 2023
Réponse de Alan le 7 oct. 2023
Thank you for staying with us. We appreciate your review. We have called you to ask about the mattress as it is relatively new just over a year old.

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Alan le 4 oct. 2023
We believe this guest did not follow our published directions and call for late arrival check-in information( code for lock box) prior to arrival, she was very rude to the person who answered the phone because the was not a person to personally check her in. She also broke one of the lamps in the room, and would not complete the registration process the next day.

10/10 Excellent

Virginia

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It had everything we needed . It was perfect for our weekend stay , for me and my 3 kids . Kitchen was great , the fireplace was really nice and my kids really enjoyed the jacuzzi and pool at night . Everyone was very friendly and so laid back! We loved it . The apartment was very clean ,and the beds were very comfortable!
Séjour de 2 nuits en septembre 2023
Réponse de Alan le 3 oct. 2023
Thank you for the very kind review. We appreciate you choosing to stay with us, and glad you had a good relaxing time in Vail.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Perfect
Friendly staff. Everything was nice and clean.
Séjour de 2 nuits en septembre 2023
Réponse de Alan le 26 sept. 2023
Thank you for staying with us. We appreciate the review.

10/10 Excellent

Ashish

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location!!!
Séjour de 2 nuits en août 2023
Réponse de Alan le 10 août 2023
Thank you for choosing to stay with us. We appreciate your review.

10/10 Excellent

Jill

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Alan le 31 juil. 2023
Thank you for choosing to stay with us and we appreciate your review.

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté
Séjour de 2 nuits en juillet 2023
Réponse de Alan le 29 juil. 2023
Thank you for choosing to stay with us. We appreciate your review.

6/10 Satisfaisant

Harvey

Checked us in to unvacated room!
When we arrived the front desk said only one key was available which was an inconvenience, since we need two. When we reached our room we started to unpack only to realize that the room was never vacated! We had to repack, move everything down to the lobby... had to wait until another check- in was processed and get the whole thing sorted out. This has never happened to us and we travel quite a bit!
Séjour de 2 nuits en juillet 2023
Réponse de Alan le 28 juil. 2023
We appreciate the guest staying with us. This was a most embarrassing situation for the resort staff. We have investigated the cause and taken appropriate steps to rectify.

8/10 Bien

Kaci

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Beautiful updated kitchen. Great patio. Very friendly staff.
Séjour de 1 nuit en juillet 2023
Réponse de Alan le 28 juil. 2023
Thank you for choosing to stay with us. We appreciate your review.

8/10 Bien

Brian

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Friendly staff and clean room and hallways. Parking wasn’t the most convenient and no AC in hot weather is a bit uncomfortable. It had two big tvs that worked good and good wireless connectivity.
Séjour de 1 nuit en juillet 2023
Réponse de Alan le 20 juil. 2023
Thank you for choosing to stay with us. We appreciate your review.