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Avis sur Malachite Manor

4 out of 5
Malachite Manor
Drak Gardens Road, Underberg, KwaZulu-Natal

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 13 avis sur 18." "
Note des voyageurs de 8 (Bien), d’après 3 avis sur 18." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 18." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 18." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 18." "

9,8/10

Propreté

9,6/10

Personnel et service

9,8/10

Infrastructures et conditions de l’hébergement

10/10

Écoresponsabilité

Avis

10/10 Excellent

Thierry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Accueil sympathique, bonne cuisine, relaxation
Réponse de The Malachite Manor Team le 28 nov. 2018
Thank you for your wonderful feedback, we really appreciate it. Since your last visit, we added an eco-pool and a satellite restaurant on the side of the rolling lawns with a wooden deck overlooking the farm dams. It will be great to welcome you back soon, so you can enjoy our added facilities. Have a lovely day further and we look forward to hearing from you again soon.

10/10 Excellent

Romy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It’s the little things that make it!!!
You know the difference of a nice hotel to a great one is the little things.We were there for one night and leaving early the next morning and the staff were incredibly helpful and accommodating from packing us a packed breakfast to assisting us with info.The rooms are unique with the finishes and the ambiance created.we loved the wood.makes the place feel a bit closer to nature.The hotel and the room was very clean and comfortable.The tea station was well stocked with fresh milk in the fridge.in the bathroom the toiletries supplied were in large containers and not these dinky ones you usually find.The gardens were well kept.my only complaint is that I only got to spend the one night there.will defiantly put it on the list of places to revisit.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Lisa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommend
Very lovely place. The room was perfect. The service great. Love the wood in the bar area and the peacock family that greeted us each morning.
Séjour de 2 nuits en mars 2023
Réponse de Mike le 8 mars 2023
HI Stephanie Thanks for the great review so glad you enjoyed your stay with us Hope to see you soonKind RegardsMike

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Well worth a visit
A special spot in a beautiful part of the world
Séjour de 1 nuit en décembre 2021

6/10 Satisfaisant

Lindie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
The property was nice and the rooms were decent. I was disappointed with the view and lack of activities at the venue. Service was good and the food at the restaurant was okay.
Séjour de 2 nuits en décembre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel
Awesome location and comfortable clean room with a comfortable bed. The staff were great. The breakfast was delicious but unfortunately neither of us enjoyed our dinners. One suggestion would be to improve upon the extractor fan/ ventilation in the kitchen if possible as the passages/closer rooms smell of cooking.
Séjour de 2 nuits en mai 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2019
Réponse de Willem le 8 févr. 2019
Dear Anonymous, yet valued guest, We appreciate the rating you extended to us. Thank you for taking the time complete the review. Hopefully you will visit us again soon. Warmest Regards Willem from Malachite Manor

6/10 Satisfaisant

Paul

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Nice lodge; poor room.
Friendly welcome, but that’s where the good news ends. Our room, immediately adjacent to the kitchen and restaurant, filled with the smell of frying food from about 4pm. Our request to change rooms was denied. As the restaurant filled, so the noise level in our room escalated. The layout needs review. Breakfast was good.
Séjour de 1 nuit en décembre 2018
Réponse de Willem le 8 janv. 2019
Dear Paul, Thank you for your feedback well received. We are so sorry to hear that you had such a disappointing experience with us. We were fully booked at the time you requested an alternative room, otherwise we would have been more than happy to move you. We are in the process of re-enforcing the room door to limit the noise from the restaurant. We do hope to see you again soon to re-evaluate our services. Warmest Regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good choice in Underberg
We very much enjoyed our stay at Malachite Manor. The room was spacious and well equipped. All staff members were very pleasant and helpful. Breakfast was nice. We also had dinner there and we would definitely recommend it. With a special mention for the absolutely delicious lamb curry. Should you book a tour to Sani Pass via Trip Advisor, then you can choose to be picked up at the hotel at no extra cost.
Séjour de 2 nuits en octobre 2018
Réponse de Willem le 22 nov. 2018
Thank you very much for staying with us. It was such a pleasure to have shown you our gem in the heart of the Southern Drakensberg. We do hope that you will return soon. Have a lovely day further. Warmest Regards Malachite Manor Team

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marvellous Malachite
Great place. Wonderful building and huge bedroom. First class friendly staff only too willing to accommodate our requirements. Quality fresh food at sensible prices.
Séjour de 4 nuits en mars 2018
Réponse de The Malachite Manor Team le 28 nov. 2018
Thank you for your wonderful feedback, we really appreciate it. We built Malachite Manor with absolute comfort and space in mind, it's great to hear that you appreciate our efforts. Since your last visit, we added an eco-pool and a satellite restaurant on the side of the rolling lawns with a wooden deck overlooking the farm dams. It was quite a big project this year and we are 95% complete. It will be great to welcome you back soon, so you can enjoy our added facilities. Have a lovely day further and we look forward to hearing from you again soon.

10/10 Excellent

eiji

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
素晴らしいホテル スタッフは親切　部屋も広く設備が充実している 朝食も夕食もとてもフレンドりーな雰囲気の中いただくことができました　是非お勧めします
Séjour de 1 nuit en août 2017
Réponse de Malachite Manor le 3 sept. 2017
Hi Eiji, it was great having you stay with us, hopefully next time will be a bit longer. Kind regards Colleen and the Malachite Team

10/10 Excellent

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quality accommodation just outside Underberg
Great place, just outside Underberg. Large, spacious rooms, great beds, quality linen. Excellent service and very cosy. We went to the Himeville Arms for dinner, which was probably a mistake, I am sure the food at Malachite Manor would have been way better. Maybe next time. Will definitely stay there again, when in the area.
Séjour de 1 nuit en août 2017
Hi Jeffrey, many thanks:} it was a pleasure hosting your group at Malachite Manor, we look forward to your return and yes Dinner awaits you. Kind regards Colleen and the Malachite Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de The Malachite Manor Team le 28 nov. 2018
Thank you for your feedback well received, we really appreciate it We will be delighted to welcome you back again soon. Have a lovely day further.

10/10 Excellent

Joy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay with a personalized touch
Carrin was the most amazing hostess, ready with suggestions about the area's activities and dining, and willing to go the extra mile (think homemade cake and fun decorations) for us to celebrate a birthday. The food is cooked by her as well, and though it takes some time to prepare (it's just her after all!), it was delicious and worth the wait! She offers traditional South African fare as well as some very tasty Thai dishes (definitely recommend the chicken green curry!). Couldn't have asked for a more beautiful, comfortable, and lovely stay, would love to stay there again!
Réponse de The Malachite Manor Team le 28 nov. 2018
Thank you for your wonderful feedback, we really appreciate it. Since your last visit, we added an eco-pool and a satellite restaurant on the side of the rolling lawns with a wooden deck overlooking the farm dams. It was quite a big project this year and we are 95% complete. Have a lovely day further and we look forward to welcoming you again soon.

10/10 Excellent

Kevin, Durban North aka Mars

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
THE ARMSTRONGS
THE OWNERS AND THE STAFF OF THIS ESTABLISHMENT ARE GREAT- YOU FEEL LIKE YOU ARE VISITING OLD FRIENDS. GREAT FOOD
Réponse de The Malachite Manor Team le 28 nov. 2018
Thank you for your wonderful feedback, we really appreciate it. Since your last visit, we added an eco-pool and a satellite restaurant on the side of the rolling lawns with a wooden deck overlooking the farm dams. It was quite a big project this year and we are 95% complete. Have a lovely day further and we look forward to welcoming you again soon.

10/10 Excellent

Heather, Oxfordshire, United Kingdom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Treat for my parents
I booked a 2 night stay here for my parents as a treat whilst they were on a 6 week holiday in South Africa and I received this text from my parents after their stay "Please could you send a feed back about the Malachite Lodge for us. It was excellent with the most friendly host and hostess, Mike and Carrin. The bar bill was the most reasonable out of all the hotels we have been to during our holiday. Thank you and we would definitely return to the same place on our next visit to the berg". Needless to say I think they LOVED it!
Réponse de The Malachite Manor Team le 28 nov. 2018
Thank you for your wonderful feedback, we really appreciate it. Since your parents' last visit, we added an eco-pool and a satellite restaurant on the side of the rolling lawns with a wooden deck overlooking the farm dams. It was quite a big project this year and we are 95% complete. Have a lovely day further and we look forward to welcoming your parents back again soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de The Malachite Manor Team le 28 nov. 2018
Thank you for the feedback well received, we really appreciate it. Have a lovely day further.