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Avis sur Holiday Inn Express and Suites Ukiah, an IHG Hotel

3 out of 5
Holiday Inn Express and Suites Ukiah, an IHG Hotel
1270 Airport Park Blvd, Ukiah, CA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 141 avis sur 206." "
Note des voyageurs de 8 (Bien), d’après 31 avis sur 206." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 206." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 206." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 206." "

9,6/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Delphine

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel tout neuf
L’hôtel est neuf, les chambres spacieuses et très agréables
Séjour de 1 nuit en janvier 2023
Réponse de James B le 20 janv. 2023
Bonjour Delphine,Merci d'avoir choisi de séjourner avec nous au Holiday Inn Express.Nous avons hâte de vous revoir à l'avenir!

4/10 Médiocre

Aimee

Voyage en famille, Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
**READ** Holiday Inn in Ukiah is clean, friendly service and a lot of amenities. BUT IF YOU HAVE ASTHSMA BEWARE! They use a fragrance "subtly" in the vent system that made it impossible for me to breathe. We checked in and I immediately noticed the smell and was hoping it was just in the lobby, unfortunately it was throughout the entire hotel. We unpacked and changed for our event returned and decided we would just drive the 4 hours back home because I could not breathe, let alone sleep with this "fragrance" all night. The smell was on our clothes and luggage when we got home at 1am the next morning and we were only there for a short amount of time. The hotel would not refund us anything nor did they advertise this use of fragrance as an amenity on their website features list, so we had no idea this was a thing. If you have sensitive lungs or allergies, BEWARE.
Séjour de 1 nuit en mai 2024
Réponse de James B. le 13 mai 2024
Hello Aimee,Thank you for choosing Holiday Inn Express.We're sorry to hear that you had an issue with the fragrance in the HVAC and for that reason ended up not staying. We have requested a refund for your stay through Expedia.

10/10 Excellent

Michael, Morgan Hill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice clean, modern hotel. Nice rooms. Would not hesitate to visit again.
Séjour de 1 nuit en avril 2024
Réponse de James B. le 30 avr. 2024
Hello Michael,Thanks for choosing Holiday Inn Express.We are happy to hear that you enjoyed your stay and we look forward to seeing you again in the future!

10/10 Excellent

Madeline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Care Team le 30 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Niall K

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast was better than I was expecting. Delicious crispy bacon, sausages, eggs, potatoes, for hot food; plenty of other options too like cereals, pancakes, fruit, etc.
Séjour de 1 nuit en avril 2024
Réponse de James B. le 19 avr. 2024
Hello Niall,Thanks for choosing to stay with us at Holiday Inn Express.We're happy to hear that you enjoyed your stay and our breakfast options.We look forward to seeing you again in the future!

10/10 Excellent

W Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I’ve had several nice stays here
Séjour de 1 nuit en avril 2024
Réponse de James B. le 8 avr. 2024
Good Afternoon,Thanks again for choosing Holiday Inn Express. We are happy to hear that you enjoyed your stay with us. We appreciate your loyalty to our hotel and IHG and look forward to seeing you again next time!

8/10 Bien

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and clet
Séjour de 1 nuit en avril 2024
Réponse de James B. le 8 avr. 2024
Hello Michael,Thanks for choosing Holiday Inn Express.We're happy to hear that you enjoyed your stay with us.We look forward to seeing you again in the future!

10/10 Excellent

Yesenia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and clean
Séjour de 1 nuit en décembre 2023
Réponse de James B. le 29 mars 2024
Hello Yesenia,Thanks for choosing Holiday inn Express.We're happy to hear that you enjoyed your stay with us and we look forward to seeing you again!

8/10 Bien

Julie

Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 16 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

marelina

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super clean! Staff was amazing! We will return to try out the pool.
Séjour de 1 nuit en mars 2024
Réponse de James B. le 19 mars 2024
Hello Marelina,Thanks for choosing Holiday Inn Express. We're happy to hear that you enjoyed your stay. We look forward to seeing you again when you return to try out the pool!

10/10 Excellent

Michael

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really like the hotel. Very nice staff. Very clean. Room is spacious. Can’t wait to come back.
Séjour de 1 nuit en mars 2024
Réponse de James B. le 11 mars 2024
Good Afternoon Michael,Thanks for choosing Holiday Inn Express in Ukiah.We're happy to hear that you enjoyed your stay and had a good experience with our staff.We look forward to seeing you again soon.

10/10 Excellent

George

Voyage en famille, Voyage d’affaires
Les points forts : Équipements
Great place to stay
Séjour de 5 nuits en février 2024
Réponse de James B. le 8 mars 2024
Hello George,Thanks for choosing Holiday Inn Express.We are happy to hear that you enjoyed your stay.We look forward to seeing you again in the future!

10/10 Excellent

Melanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms are always neat and comfortable. The staff is friendly and I feel safe staying here.
Séjour de 1 nuit en février 2024
Réponse de James B. le 4 mars 2024
Hello Melanie,Thanks for staying with us at Holiday Inn Express in Ukiah.We are happy to hear that you enjoy our rooms, staff and how safe our hotel is.We look forward to seeing you again!

10/10 Excellent

Jesús Amador

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente servicio
Séjour de 1 nuit en février 2024
Réponse de James B. le 26 févr. 2024
Hola Jesús,Gracias por hospedarse con nosotros en Holiday Inn Express.Nos alegra saber que disfrutó de su estadía.

8/10 Bien

Gregory

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything about our room and stay was outstanding, with one exception. We were in room 202 and whoever was in 302, for about 3 hours both nights sounded like they were playing field hockey. Bang, bang, thump, thump (loud). This went on from 6 p.m. until 9 p.m. both nights. Kinda put a damper on our trip. No, we didn't report it (but we probably should have). Otherwise, everything else was wonderful.
Séjour de 2 nuits en février 2024
Réponse de James B. le 19 févr. 2024
Hello Gregory,Thanks for choosing to stay with us at Holiday Inn Express.We're happy to hear that you enjoyed your stay with us aside from the guests in the room above being loud.We hope to see you again soon!

10/10 Excellent

DIANN

Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 14 févr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Karen

Voyage en couple
Les points forts : Équipements
Nice easy place to find!
Séjour de 1 nuit en février 2024
Réponse de James B. le 12 févr. 2024
Hello Karen,Thanks for choosing Holiday Inn Express.We are happy to hear that you enjoyed your stay and we look forward to seeing you again soon!

2/10 Horrible

Paul

Séjour de 3 nuits en février 2024
Réponse de James B. le 12 févr. 2024
Good Afternoon Paul,Thank you for choosing Holiday Inn Express.We are sorry to hear that you did not enjoy your stay. We hold ourselves to a very high standard and appreciate your feedback. If you have any additional information or would like to speak with us regarding your stay please feel free to give us a call!

10/10 Excellent

Marcantonio

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best accommodations in Ukiah. Clean, spacious rooms, great bathrooms. Very friendly and efficient staff. Good breakfast. I'll go back.
Séjour de 3 nuits en janvier 2024
Réponse de James B. le 6 févr. 2024
Hello Marcantonio,Thanks for choosing to stay with us at Holiday Inn Express. We're happy to hear that you enjoyed your stay. I will pass your very nice comments on to our staff!

10/10 Excellent

robert, Auburn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 19 janv. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Ernie Von

Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 19 janv. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Douglas

Séjour de 1 nuit en janvier 2024
Réponse de James B. le 6 févr. 2024
Hello Douglas,Thanks for staying at Holiday Inn Express in Ukiah.We are happy to hear you enjoyed your stay with us and we look forward to seeing you again!

10/10 Excellent

Mark

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff at the Ukiah Holiday Inn Express was so approachable and accommodating!
Séjour de 2 nuits en janvier 2024
Réponse de James B. le 13 janv. 2024
Hello Mark,Thanks for choosing Holiday Inn Express.We are happy to hear that you enjoyed your stay with us. We appreciate your very nice comments and will pass them on to our staff.We look forward to seeing you again!

10/10 Excellent

Crystal, Lakeport

Séjour de 1 nuit en décembre 2023
Réponse de James B. le 1 janv. 2024
Hello Crystal,Thanks for choosing Holiday Inn Express.We're happy to hear that you enjoyed your stay with us and we look forward to seeing you again!

10/10 Excellent

Vasuki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was excellent!
Séjour de 1 nuit en décembre 2023
Réponse de James B. le 1 janv. 2024
Hello Vasuki,Thanks for choosing Holiday Inn Express.We're happy to hear that you enjoyed your stay with us and we look forward to seeing you again!

10/10 Excellent

Jimin

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the Pace! Excellent breakfast too.
Séjour de 1 nuit en décembre 2023
Réponse de James B. le 6 févr. 2024
Hello Jimin,Thanks for choosing to stay at Holiday Inn Express.We're happy you enjoyed the hotel along with our breakfast.We look forward to seeing you again!

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shopping Break!
This was a quick shopping trip to Ukiah. I chose to spend the night.. Since this hotel was situated right where I needed to be, it was perfect. From the moment I walked in the staff was warm and friendly. The atmosphere was festive but not overdone. This is one of the cleanest places I’ve ever visited. I shall return.
Séjour de 1 nuit en décembre 2023
Réponse de James B. le 28 déc. 2023
Good morning Mary,Thanks for choosing Holiday Inn Express as your place to stay on your shopping break.We are happy to hear that you enjoyed your stay with us along with the Holiday decorations. We will pass your very nice comments on to our staff.We look forward to seeing you again in the future!

10/10 Excellent

Rhonda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean room
Séjour de 1 nuit en décembre 2023
Réponse de James B. le 26 déc. 2023
Hello Rhonda,Thanks for choosing to stay with us at Holiday Inn Express.We are happy to hear you enjoyed your stay and we look forward to seeing you again!

8/10 Bien

Chi Leung

Séjour de 1 nuit en décembre 2023
Réponse de James B. le 18 déc. 2023
Hello Chi,Thank you for choosing Holiday Inn Express. We are happy you enjoyed your stay and we look forward to seeing you again.

8/10 Bien

Dan, OAKLAND

Séjour de 1 nuit en décembre 2023
Réponse de James B. le 12 déc. 2023
Hello Dan,Thanks for choosing Holiday Inn Express in Ukiah, CA.We're happy to hear that you enjoyed your stay with us and we look forward to seeing you again in the future!

10/10 Excellent

Mike, Almere

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Checkin process was smooth, but guy was grumpy and not very welcoming. Room on the other hand was excellent, what we expect from a Holiday Inn. Beds comfortable, bathroom clean and all in working order. Breakfast was well organized.
Réponse de James B. le 29 nov. 2023
Hello Mike,Thank you for staying with us at Holiday Inn Express. We are happy to hear that you enjoyed your stay with us along with the accommodations and breakfast.We look forward to seeing you again in the future!

10/10 Excellent

Maharshi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Room exceeded my expectations. Very clean, everything worked, comfortable bed & safe. Breakfast was good too except the last day of our stay, nothing particularly wrong but had to wait 20 minutes to get the bite of hot food but overall it was good experience. I would definitely come here again if in this area in future.
Séjour de 2 nuits en novembre 2023
Réponse de James B. le 29 nov. 2023
Hello Mararshi,Thank you for the very kind comments regarding your stay and breakfast, we will pass them on to our staff.We look forward to seeing you again!

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
FD was quick and easy!
Séjour de 1 nuit en novembre 2023
Réponse de James B. le 29 nov. 2023
Hello Stephanie,We are happy to hear that your experience with our front desk was quick and easy.We look forward to seeing you again in the future!

10/10 Excellent

Anthony

Séjour de 2 nuits en novembre 2023
Réponse de Customer Care Team le 6 déc. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bien

Elizabeth

Séjour de 3 nuits en novembre 2023
Réponse de James B. le 14 nov. 2023
Hello Elizabeth,Thank you for choosing to stay at Holiday Inn Express. We are happy to hear that you enjoyed your stay with us and we hope to see you again in the future!

2/10 Horrible

Elizabeth

Séjour de 3 nuits en novembre 2023
Réponse de James B le 10 nov. 2023
Hello Elizabeth,Thank you for choosing Holiday Inn Express.We are always looking for ways to improve. We would love to hear more feedback from you.Thank you!

10/10 Excellent

Amy, Eureka

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice rooms and clean
Séjour de 1 nuit en novembre 2023
Réponse de James B le 7 nov. 2023
Hello Amy,Thanks for choosing Holiday Inn Express.We're happy you enjoyed your stay with us. We look forward to seeing you again

6/10 Satisfaisant

Ashley

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 2 nov. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Bien

Ronald, Maricopa

Voyage en couple
Great hotel with easy to get to restaurants.
Séjour de 1 nuit en octobre 2023
Réponse de James B. le 10 oct. 2023
Hello Ronald,Thanks for choosing Holiday Inn Express.We are happy to hear that you enjoyed your stay along with the close proximity to local restaurants.We hope to see you again in the future!

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great time
Very clean hotel. A-1 costumer service. Breakfast was good
Séjour de 1 nuit en octobre 2023
Réponse de James B. le 10 oct. 2023
Good Afternoon Jose,Thanks for choosing to stay at holiday Inn Express in Ukiah, CA.We're happy to hear that you enjoyed your stay with us along with our breakfast.We hope to see you again soon!

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
Very clean and nice rooms totally recommend this place. Breakfast was good too. 💯
Séjour de 1 nuit en octobre 2023
Réponse de James B. le 10 oct. 2023
Hello Jose,Thanks for choosing to stay with us at Holiday Inn Express. We're happy to hear that you enjoyed your stay with us and we look forward to seeing you again in the future!

10/10 Excellent

LOYDA

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 30 sept. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Darlene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful place to stay
Nice hotel for a wedding weekend! Easy to fine, great location with Food Max Walmart and Costco right across the street. Hotel was very clean, lobby, elevator, our room, hallways all super clean and fresh! Comfy bed and pillows, nice shower with actual doors and not a yucky curtain! Would definitely stay here again!!
Séjour de 2 nuits en septembre 2023
Réponse de James B. le 26 sept. 2023
Hello Darlene,Thank you for choosing to stay with us at Holiday Inn Express in Ukiah.We are happy to hear that you enjoyed your stay along with our location and amenities. We will pass your very nice comments on to our staff.

6/10 Satisfaisant

EMILY

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Everything was perfectly fine except for the paper thin walls. You could hear everything in neighboring rooms and people were stomping around at all hours
Séjour de 3 nuits en septembre 2023
Réponse de James B. le 26 sept. 2023
Hello Emily,Thank you for choosing to stay at Holiday Inn Express.Our hotel is usually very quiet, we are sorry to hear that you experienced issues with noise from the neighboring rooms. If you'd like to discuss this issue further please reach out.We hope to see you again in the future.

4/10 Médiocre

Kyle

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room service didn't come 2 of the days. Also, the person above me must've been on something, because at around 11pm there was some extreme stomping and banging coming from upstairs. Got to the point where I called the front desk to ask them to quiet down which did absolutely nothing.
Séjour de 3 nuits en septembre 2023
Réponse de James B. le 25 sept. 2023
Hello Kyle,I'm sorry to hear that your stay was not relaxing due to the room above being loud and we apologize for your not having received stayover service on 2 of the days of your stay.We hold ourselves to a high standard here at Holiday Inn Express and in this case, seem to have missed the mark. Please give us a call at the hotel so we can discuss this further.

10/10 Excellent

Graciela

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very new and nice
Séjour de 1 nuit en septembre 2023
Réponse de James B le 10 nov. 2023
Hello Graciela,Thank you for choosing Holiday Inn Express in Ukiah, CA.We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again in the future!

10/10 Excellent

George

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Location
Séjour de 5 nuits en septembre 2023
Réponse de James B. le 18 sept. 2023
Hello George,Thank you for choosing Holiday Inn Express in Ukiah, CA.We're happy to hear that you enjoyed our location, we like it as well!We hope to see you again soon!

10/10 Excellent

Frank

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very new and clean hotel, staff and guests were all very friendly, would definitely recommend this hotel. Thanks.
Séjour de 2 nuits en septembre 2023
Réponse de James B. le 18 sept. 2023
Hello Frank,Thanks for choosing Holiday Inn Express.We are happy to hear that you enjoyed your experience with us.We look forward to seeing you again!

10/10 Excellent

Dulce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very satisfied and happy!! The girl in front desk super nice and very helpful. Everything was so goood,very clean comfy beds,clean sheets love it!!!!!! For sure we’re back with my family! THANK YOU Holliday Ukiah ca. ✨✨✨✨✨✨✨
Séjour de 1 nuit en septembre 2023
Réponse de James B. le 15 sept. 2023
Thank you for choosing Holiday Inn Express in Ukiah, CA.We're happy to hear that you enjoyed your stay with us. Thank you for the very nice comments, we will pass those on to our staff.We look forward to seeing you again soon!

10/10 Excellent

Cindy

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay. Breakfast was wonderful, staff super helpful and friendly. Just need to make the beds in handicapped rooms lower. Elderly people like my mom have difficulties getting in and out of bed. Overall, excellent stay.
Séjour de 1 nuit en septembre 2023
Réponse de James B. le 18 sept. 2023
Hello Cindy,Thank you for choosing Holiday Inn Express in Ukiah, CA.We are happy to hear that you enjoyed your stay with us. Thank you for the very nice comments, we will pass themon to our staff. We appreciate the feedback regarding the height of the bed as well.We look forward to seeing you again in the future!