Avis sur Swaroop Vilas - Lake Facing Boutique Hotel
Swaroop Vilas - Lake Facing Boutique Hotel
6, Ambavgarh, Opp. Lake Swaroop Sagar, Udaipur, Rajasthan
Avis
7,6
Bien
7,6/10
Propreté
7,4/10
Personnel et service
6,6/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
6,4/10
Écoresponsabilité
Avis
5 mai 2012
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest,Thank you for your feedback on your recent stay at SWAROOP VILAS - LAKE FACING BOUTIQUE HOTEL. We appreciate your compliments about the quiet location and the competent staff. We are glad to hear that you found the family room comfortable for your party of four. Regarding the restaurant, we understand your concerns about the ambiance and assure you that we will look into this matter to improve the overall dining experience. We are also grateful for your feedback on the quality of the meals and the availability of our staff.We apologize for the inconvenience caused by the presence of pigeons near the indoor pool. We will take necessary steps to address this issue and ensure a more hygienic environment for our guests.Regarding the internet access, we regret any inconvenience caused. We will take your feedback into consideration and explore ways to improve wifi availability throughout the hotel.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thanks and Regards,
8/10 Bien
ANNE, ST CRESPIN
24 août 2010
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité-prix, hôtel confortable
ANNE
10/10 Excellent
Muriel
Voyage en famille
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muriel
Séjour de 3 nuits en mars 2024
6/10 Satisfaisant
SURESH
11 févr. 2024
Les points forts : Personnel et service
SURESH
Séjour de 3 nuits en février 2024
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 13 févr. 2024
Dear Suresh,Thank you for sharing your feedback about your stay at Swaroop Vilas - Lake Facing Boutique Hotel. We apologize for any inconvenience caused by the noise from the bar. We take your concerns seriously and will address them with our team to ensure a more peaceful environment for our guests. We hope to have the opportunity to welcome you back in the future.Thanks and Regards,Swaroop Vilas - Lake Facing Boutique Hotel
4/10 Médiocre
Voyageur vérifié
1 janv. 2024
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
8/10 Bien
Deepak
11 déc. 2023
Deepak
Séjour de 3 nuits en décembre 2023
10/10 Excellent
John
Voyage en groupe
17 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful hotel on a lake in Udaipur
John
Séjour de 4 nuits en octobre 2023
8/10 Bien
Shivangi
19 sept. 2023
Shivangi
Séjour de 1 nuit en septembre 2023
8/10 Bien
vaibhav
Voyage en groupe
3 sept. 2023
Les points forts : Équipements
vaibhav
Séjour de 2 nuits en août 2023
8/10 Bien
ABHAI
Voyage en famille
1 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ABHAI
Séjour de 3 nuits en août 2023
4/10 Médiocre
Rana
Voyage en famille
29 juil. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rana
Séjour de 2 nuits en juillet 2023
2/10 Horrible
Maria pilar
30 mai 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maria pilar
Séjour de 2 nuits en mai 2023
Réponse de Manager le 15 juin 2023
I'm disappointed to hear about your negative experience at the hotel. It sounds like the loud music, poor maintenance, unhelpful staff, and a disappointing restaurant have contributed to your dissatisfaction. It's important to address these concerns directly with the hotel management or front desk staff, as they should be made aware of the issues you've encountered during your stay. consider speaking with the hotel management or requesting a room change if the noise is disruptive. In the case of a disappointing restaurant experience, it may be worthwhile to provide feedback directly to the restaurant manager or through any available feedback channels. This will help them understand where improvements are needed.Regards,
8/10 Bien
Parvatipuja
12 mai 2023
Les points forts : Propreté et personnel et service
Parvatipuja
Séjour de 2 nuits en mai 2023
Réponse de Manager le 15 juin 2023
Dear Guest, I apologize for the disappointment you experienced with the breakfast at the hotel. It's understandable to expect a variety of options, including rice, fruits, vegetables, and curry, especially when you have paid extra for breakfast. In situations like this, it's recommended to provide feedback directly to the hotel staff or management, expressing your concerns about the lack of variety and your expectations for a more balanced breakfast selection.Sharing specific details about your preferences and the areas where you feel the breakfast fell short can help the hotel understand how they can improve their offerings. we will take your feedback into consideration and make necessary adjustments to ensure a more satisfying breakfast experience for our guests.If you encounter any other issues during your stay, I encourage you to communicate your concerns directly to the hotel staff so that they have an opportunity to address and resolve them. They may be able to provide alternative options or find ways to make your experience more enjoyable.Regards,
10/10 Excellent
Voyageur vérifié
30 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en février 2023
10/10 Excellent
Hemal
Voyage en famille
6 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hemal
Séjour de 2 nuits en janvier 2023
6/10 Satisfaisant
Tegan
13 janv. 2023
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tegan
Réponse de Manager le 23 janv. 2023
Dear Guest,I'm sorry to hear you didn't have a pleasant stay . It sounds like it was a little run-down and not very clean, which caused you to check out early.It's important for a property to maintain cleanliness and upkeep, so it's disappointing that it didn't meet your expectations.Your remarks are well noted and I personally will make every effort to remove all shortcomings as soon as possible. We will try the next time to be more than expected.Regards,
10/10 Excellent
Yohji
3 janv. 2023
Yohji
10/10 Excellent
Vikas, Glen Allen
Voyage en famille avec de jeunes enfants
1 janv. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Vikas
Réponse de Manager le 23 janv. 2023
Dear Guest,Thanks for choosing Hotel Swaroop Vilas- Lake View Boutique for your stay.It's wonderful to hear that the staff at the location you visited was helpful, courteous, and friendly. Good customer service is essential in any business, and it's encouraging to hear that the team is providing it.WE hope to see you again soon .Regards,
2/10 Horrible
Vivek
Voyage en famille
20 nov. 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vivek
Séjour de 1 nuit en novembre 2022
10/10 Excellent
monika
Voyage en famille
7 juil. 2022
Les points forts : Propreté et personnel et service
monika
Séjour de 2 nuits en juillet 2022
Réponse de Swaroop Vilas le 8 juil. 2022
Dear Guest,
Thank you for sharing your valuable feedback for our hotel. We are pleased to see your comments on our food and staff. It's been our pleasure serving you at Swaroop vilas, Udaipur. We would love to host you again. :)
8/10 Bien
Gitanjali
7 mars 2022
Gitanjali
Séjour de 2 nuits en mars 2022
4/10 Médiocre
Voyageur vérifié
20 mars 2019
Les points faibles : Confort de la chambre
Disappointing stay in what is a beautiful hotel!
Voyageur vérifié
Séjour de 3 nuits en mars 2019
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest,We appreciate your kind words about the architecture and character of our hotel. We apologize for any inconvenience you experienced with our service and breakfast options. We value your feedback and will definitely take it into consideration for improving our customer service training and expanding our breakfast choices. Thank you for your valuable feedback.Thanks and Regards,
2/10 Horrible
Amaranta, Long Beach, CA
20 févr. 2017
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Found Bed Bugs!!
Amaranta
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Amaranta,We apologize for the inconvenience you experienced during your stay at our hotel. We understand how frustrating it can be to encounter issues with hygiene pests. Our team takes hygiene seriously and works diligently to maintain a clean environment for our guests. We appreciate your feedback and will address this issue to prevent any reoccurrence. Thank you for bringing this to our attention.Thanks and Regards,
8/10 Bien
Voyageur vérifié
12 déc. 2016
Les points forts : Personnel et service
Voyageur vérifié
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest, Thanks for Choosing Hotel Swaroop Vilas for your stay. Thank you for your exceptional 8-star rating! We're honored to have exceeded your expectations with our services. Warm Regards ,
10/10 Excellent
Prabhakar, Houston, TX
8 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Swaroop Vilas review
Prabhakar
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay at Swaroop Vilas. It brings us joy to know that our breakfast, location, and staff were to your satisfaction. We strive to provide excellent service to our guests, and it's gratifying to know that we met your expectations. We hope to welcome you again in the future.Thanks and Regards,
8/10 Bien
Voyageur vérifié
21 déc. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest,Thank you for your kind feedback! We're glad to hear that you enjoyed your stay with us, even if it was just for one night. We strive to provide a pleasant experience for all our guests. If you have any suggestions for how we can make your future visits even better, we'd love to hear them. Hope to see you again soon!Thanks and Regards,
10/10 Excellent
Vijay
3 déc. 2015
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Vijay
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you found everything great about our hotel. We appreciate your suggestion regarding the service and we will definitely take this into consideration to improve our overall guest experience. We hope to have the opportunity to welcome you back in the future.Thanks and Regards,
8/10 Bien
S_Seelan
18 janv. 2013
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good heritage hotel
S_Seelan
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest,Thank you for sharing your feedback about your recent stay at SWAROOP VILAS - LAKE FACING BOUTIQUE HOTEL. We're pleased to hear that you enjoyed the nice room and the old "haveli" architecture. We apologize for any inconvenience caused by the murky smell in the bathroom. We're glad to know that you found the vegetarian food at the restaurant to be good. However, we apologize if the non-vegetarian food didn't meet your expectations. We'll take your feedback into consideration to make improvements.We're sorry for the lapse in service at the front desk, particularly during after-hours. Our team is working hard to improve and provide a better experience for our guests. We apologize for any inconvenience caused by the night duty manager not being available and for the delay in settling your bills.We deeply regret the inconvenience caused by the taxi not showing up on time. Your feedback has been noted, and we'll ensure better coordination in the future to avoid such situations. We apologize for any anxiety caused by our manager's response.Thank you once again for your valuable feedback. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a much more enjoyable stay in the future.Thanks and Regards,
6/10 Satisfaisant
Hareendran
6 janv. 2013
Les points forts : Propreté, personnel et service, confort de la chambre
suitable place for budget type
Hareendran
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest,Thank you for sharing your feedback. We apologise for any inconvenience caused due to not receiving a room with a balcony as mentioned in your booking confirmation. We understand how important it is to have the amenities you expect during your stay. We appreciate your understanding and will make sure to address this issue with our team. If there's anything else we can assist you with, please let us know.Thanks and Regards,
8/10 Bien
Saurabh
12 déc. 2012
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice to stay
Saurabh
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you had an awesome experience with us. We appreciate your suggestion regarding the food quality and we'll definitely take it into consideration for future improvements. We hope to welcome you back soon!Thanks and Regards,
10/10 Excellent
Andrey
27 oct. 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Хорошо
Andrey
Réponse de Zennia Hotels le 2 août 2018
Dear Sir,Greetings!! Thank you for your lovely comment! Look forward to your next visit with us! Warm Regards, Zennia Hotels
8/10 Bien
Devantier
2 oct. 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Høj standard
Devantier
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 13 févr. 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our boutique hotel. Our staff strives to provide excellent service to all our guests. While we are located a bit outside of the city center, it's great to know that it's still within walking distance. We're glad you appreciated the serene atmosphere and the stunning lake view. We hope to have the pleasure of welcoming you back soon!Thanks and Regards,
8/10 Bien
Voyageur vérifié
18 août 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest,Thank you for your feedback! We appreciate your kind words about our hotel. We're sorry to hear that the size of the washroom didn't meet your expectations. We take your comments seriously and will keep them in mind for future improvements. We hope to have the opportunity to welcome you back in the future.Thanks and Regards,
10/10 Excellent
Bhavesh, New York, NY
5 août 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
Bhavesh
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Bhavesh,Thank you for your kind words! We're thrilled to hear that our hotel was one of the best you stayed in during your trip to India. We strive to provide a memorable experience for our guests and we're glad we were able to meet your expectations. We hope to welcome you back to our hotel in the future.Thanks and Regards,
10/10 Excellent
Max, Amsterdam
2 déc. 2011
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
S. Vilas
Max
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Max,Thank you for your feedback! We're glad to hear that you enjoyed our relaxing atmosphere, nice service, and beautiful hotel. We apologize for any disappointment with the breakfast. We appreciate your input and will take it into consideration to improve our offerings. We hope to welcome you back in the future.Thanks and Regards,
6/10 Satisfaisant
Voyageur vérifié
20 mai 2010
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre