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Avis sur Swaroop Vilas - Lake Facing Boutique Hotel

3 out of 5
Swaroop Vilas - Lake Facing Boutique Hotel
6, Ambavgarh, Opp. Lake Swaroop Sagar, Udaipur, Rajasthan

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 12 avis sur 36." "
Note des voyageurs de 8 (Bien), d’après 13 avis sur 36." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 36." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 36." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 36." "

7,6/10

Propreté

7,4/10

Personnel et service

6,6/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Philou60, France

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Un hôtel décevant
L'hôtel est situé dans un quartier calme, mais sans intérêt particulier. Il est parfois nécessaire de rejoindre la route principale à 500 m pour trouver un transport. L'accueil est bon, le personnel compétent. La chambre familiale est agréable, suffisante pour quatre personnes. Le restaurant est triste, mais les repas sont de bonne qualité et le personnel disponible. Si la piscine située à l'intérieur de l'hôtel est jolie, les pigeons qui viennent s'y abreuver et s'y laver laissent une très mauvaise impression d'hygiène. Autre point d'amélioration : l'accès internet wifi n'est possible que dans le hall, et payant à l'heure, ce qui est un peu juste pour le statut revendiqué par cet hôtel.
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest,Thank you for your feedback on your recent stay at SWAROOP VILAS - LAKE FACING BOUTIQUE HOTEL. We appreciate your compliments about the quiet location and the competent staff. We are glad to hear that you found the family room comfortable for your party of four. Regarding the restaurant, we understand your concerns about the ambiance and assure you that we will look into this matter to improve the overall dining experience. We are also grateful for your feedback on the quality of the meals and the availability of our staff.We apologize for the inconvenience caused by the presence of pigeons near the indoor pool. We will take necessary steps to address this issue and ensure a more hygienic environment for our guests.Regarding the internet access, we regret any inconvenience caused. We will take your feedback into consideration and explore ways to improve wifi availability throughout the hotel.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thanks and Regards,

8/10 Bien

ANNE, ST CRESPIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité-prix, hôtel confortable
Notre choix s'est porté sur cet hôtel un peu au hasard, les 63% d'évaluations positives à l'époque sur cet hôtel nous inquiétait un peu pour les 37% restants. Nous avons tellement eu de déconvenues sur les chambres d'hôtel en Inde que nous ne attendions pas à un miracle pour le prix. Et pourtant, nous avons été agréablement surprises : l'hôtel est très bien placé, et il est vraiment charmant. Une seule critique parce qu'il faut en trouver une : les couloirs accédant aux chambres mériteraient un rafraîchissement... Les chambres quant à elles sont bien agencées, propres, et ont en plus du cachet ! Très agréable, de quoi se sentir bien, se poser enfin, déballer ses affaires, reconstituer son petit univers provisoire, vraiment une excellente surprise... Sur les 12 hôtels que j'ai fait en Inde, je lui donnerai la 3ème place, c'est tout à fait honorable ! Le bâtiment est joli tout de blanc vêtu, la piscine petite mais sympa, la terrasse un bon lieu de détente. Nous sommes arrivées en retard au petit déjeuner (pour une fois que nous dormions bien !), le personnel s'est mis en quatre pour nous servir quand même un petit déjeuner. Nous recommandons donc sans hésiter. Pour info notre chambre était en face de la piscine, peut-être y a-t-il moins bien, ne pas hésiter à en demander une autre si celle que l'on vous propose ne vous convient pas. En tout cas moi je resigne demain !

10/10 Excellent

Muriel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is a bit off-putting, but the hotel itself was great. Lovely pool, nice food, clean, large and well designed rooms. Service was excellent, as was the spa.
Séjour de 3 nuits en mars 2024

6/10 Satisfaisant

SURESH

Les points forts : Personnel et service
BAR IN THE HOTEL WAS VERY NOISY WITH LOUD MUSIC TILL MID NIGHT WAS NOT ABLE TO SLEEP AT NIGHT DUE TO LOUD MUSIC
Séjour de 3 nuits en février 2024
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 13 févr. 2024
Dear Suresh,Thank you for sharing your feedback about your stay at Swaroop Vilas - Lake Facing Boutique Hotel. We apologize for any inconvenience caused by the noise from the bar. We take your concerns seriously and will address them with our team to ensure a more peaceful environment for our guests. We hope to have the opportunity to welcome you back in the future.Thanks and Regards,Swaroop Vilas - Lake Facing Boutique Hotel

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The hotel property was nice and had potential, but the room we were given was terrible. The bedsheets were not washed or kept properly, the bathroom was dingy, and there was dust everywhere in the room.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Deepak

Séjour de 3 nuits en décembre 2023

10/10 Excellent

John

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful hotel on a lake in Udaipur
Wonderful hotel facing one of the lakes in Udaipur, close to everything but still quiet and calm. Beautiful pool in courtyard and three restaurants with delicious food. The service was excellent - the staff was always friendly and accommodating.
Séjour de 4 nuits en octobre 2023

8/10 Bien

Shivangi

Séjour de 1 nuit en septembre 2023

8/10 Bien

vaibhav

Voyage en groupe
Les points forts : Équipements
The onsite restaurant sangria is a really good option for dining.
Séjour de 2 nuits en août 2023

8/10 Bien

ABHAI

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Swaroop Vilas Hotel is a boutique hotel true to its name with every minute detail and decorations. They gave free upgrade to Superior room. Some ventilation needs to be provided to bathroom. Staff needs to be trained for courtesy and greetings to provide service with smile. Buffet breakfast was average. Overall good experience
Séjour de 3 nuits en août 2023

4/10 Médiocre

Rana

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was not kept well. They kept forgetting to clean the bathrooms. I had to ask multiple times. Exhaust fan was not working. There was no fridge in the room. The first floor rooms were smelling like urine.
Séjour de 2 nuits en juillet 2023

2/10 Horrible

Maria pilar

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible hotel con música fuertisima hasta la madrugada. Muy viejo y mal cuidado. El personal no ayuda. Restaurante malisimo.
Séjour de 2 nuits en mai 2023
Réponse de Manager le 15 juin 2023
I'm disappointed to hear about your negative experience at the hotel. It sounds like the loud music, poor maintenance, unhelpful staff, and a disappointing restaurant have contributed to your dissatisfaction. It's important to address these concerns directly with the hotel management or front desk staff, as they should be made aware of the issues you've encountered during your stay. consider speaking with the hotel management or requesting a room change if the noise is disruptive. In the case of a disappointing restaurant experience, it may be worthwhile to provide feedback directly to the restaurant manager or through any available feedback channels. This will help them understand where improvements are needed.Regards,

8/10 Bien

Parvatipuja

Les points forts : Propreté et personnel et service
Breakfast not very good, all Indian food to much roti not have any kind of rice fruit vegetables curry.. disappointed on breakfast because I pay extra for breakfast, I hope it's more good but not
Séjour de 2 nuits en mai 2023
Réponse de Manager le 15 juin 2023
Dear Guest, I apologize for the disappointment you experienced with the breakfast at the hotel. It's understandable to expect a variety of options, including rice, fruits, vegetables, and curry, especially when you have paid extra for breakfast. In situations like this, it's recommended to provide feedback directly to the hotel staff or management, expressing your concerns about the lack of variety and your expectations for a more balanced breakfast selection.Sharing specific details about your preferences and the areas where you feel the breakfast fell short can help the hotel understand how they can improve their offerings. we will take your feedback into consideration and make necessary adjustments to ensure a more satisfying breakfast experience for our guests.If you encounter any other issues during your stay, I encourage you to communicate your concerns directly to the hotel staff so that they have an opportunity to address and resolve them. They may be able to provide alternative options or find ways to make your experience more enjoyable.Regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2023

10/10 Excellent

Hemal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Onsite 24 hours restaurant
Séjour de 2 nuits en janvier 2023

6/10 Satisfaisant

Tegan

Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It was a little run down and not particularly clean, we checked out early.
Réponse de Manager le 23 janv. 2023
Dear Guest,I'm sorry to hear you didn't have a pleasant stay . It sounds like it was a little run-down and not very clean, which caused you to check out early.It's important for a property to maintain cleanliness and upkeep, so it's disappointing that it didn't meet your expectations.Your remarks are well noted and I personally will make every effort to remove all shortcomings as soon as possible. We will try the next time to be more than expected.Regards,

10/10 Excellent

Yohji

10/10 Excellent

Vikas, Glen Allen

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Helpful, courteous and helpful team
Réponse de Manager le 23 janv. 2023
Dear Guest,Thanks for choosing Hotel Swaroop Vilas- Lake View Boutique for your stay.It's wonderful to hear that the staff at the location you visited was helpful, courteous, and friendly. Good customer service is essential in any business, and it's encouraging to hear that the team is providing it.WE hope to see you again soon .Regards,

2/10 Horrible

Vivek

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Swaroop Vilas is a terrible property every which way you look at it. The rooms are extremely unhygienic, the staff is extremely rude and uncooperative and the location is next to a swamp. The entire property is a health hazard and visitors can expect to become ill after getting exposed to their extremely unhygienic rooms. More to come. This property should be removed from listing on expedia.
Séjour de 1 nuit en novembre 2022

10/10 Excellent

monika

Voyage en famille
Les points forts : Propreté et personnel et service
We had a great time and experience staying there. Loved the food at Cafe and main restaurant. We had three meals there and all were delicious. The staff went above and beyond to make sure we were comfortable. We asked for an early check in and they were very helpful. We stayed in a family suite . Very comfortable bedding and enough room for a family of four. We will definitely be coming back. Had an amazing experience.
Séjour de 2 nuits en juillet 2022
Réponse de Swaroop Vilas le 8 juil. 2022
Dear Guest, Thank you for sharing your valuable feedback for our hotel. We are pleased to see your comments on our food and staff. It's been our pleasure serving you at Swaroop vilas, Udaipur. We would love to host you again. :)

8/10 Bien

Gitanjali

Séjour de 2 nuits en mars 2022

4/10 Médiocre

Voyageur vérifié

Les points faibles : Confort de la chambre
Disappointing stay in what is a beautiful hotel!
Sadly this hotel has so much going for it in terms of architecture and character. Unfortunately though the service is lacking- staff do try to make an effort but they really haven’t got the appropriate customer service training they require. Breakfast was really disappointing and unless you enjoy tucking into the usual Indian breakfast on offer at most places, there’s not a lot to choose from apart from trustee eggs and cornflakes!
Séjour de 3 nuits en mars 2019
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest,We appreciate your kind words about the architecture and character of our hotel. We apologize for any inconvenience you experienced with our service and breakfast options. We value your feedback and will definitely take it into consideration for improving our customer service training and expanding our breakfast choices. Thank you for your valuable feedback.Thanks and Regards,

2/10 Horrible

Amaranta, Long Beach, CA

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Found Bed Bugs!!
Found Bed Bugs upon arrival!!! I made numerous, appalling & unsuccessful phone calls to Expedia’s customer service to request a refund upon exceptional hygiene pest found upon arrival to our hotel overseas, two months after my travels NO REFUND. Expedia is not willing to refund, due to Swaroop Vila hotel not refunding Expedia. How is this my problem? Had to look for a different hotel and didn't stay at all here.
BED BUGS!
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Amaranta,We apologize for the inconvenience you experienced during your stay at our hotel. We understand how frustrating it can be to encounter issues with hygiene pests. Our team takes hygiene seriously and works diligently to maintain a clean environment for our guests. We appreciate your feedback and will address this issue to prevent any reoccurrence. Thank you for bringing this to our attention.Thanks and Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest, Thanks for Choosing Hotel Swaroop Vilas for your stay. Thank you for your exceptional 8-star rating! We're honored to have exceeded your expectations with our services. Warm Regards ,

10/10 Excellent

Prabhakar, Houston, TX

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Swaroop Vilas review
Our stay at Swaroop Vilas was good, breakfast was good. The location of the hotel was good. The staff were very courteous and helpful
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay at Swaroop Vilas. It brings us joy to know that our breakfast, location, and staff were to your satisfaction. We strive to provide excellent service to our guests, and it's gratifying to know that we met your expectations. We hope to welcome you again in the future.Thanks and Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It is nice hotel to say with family our stay was only for one night so we are not using all the amenities But overall it was very nice
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest,Thank you for your kind feedback! We're glad to hear that you enjoyed your stay with us, even if it was just for one night. We strive to provide a pleasant experience for all our guests. If you have any suggestions for how we can make your future visits even better, we'd love to hear them. Hope to see you again soon!Thanks and Regards,

10/10 Excellent

Vijay

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Everything was great about this hotel..Only let down was the service. They need to definitely work on that..
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you found everything great about our hotel. We appreciate your suggestion regarding the service and we will definitely take this into consideration to improve our overall guest experience. We hope to have the opportunity to welcome you back in the future.Thanks and Regards,

8/10 Bien

S_Seelan

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good heritage hotel
The room was nice (though the bathroom had a murky smell) and the building is an old "haveli" (small palace). The vegetarian food at the restaurant was good, but I cannot say the same for the non vegetarian food. The service at the front desk, especially after hours, needs improvement though. We checked out at 5:00 am on Jan 12, 2013 and the night duty manager was fast asleep behind the counter. It was hard to wake him up and settle our bills. The taxi arranged by the hotel to take us to the airport had not shown up and we were anxious. Instead of calling to make sure that the taxi arrived, the manager asked us to wait patiently and went back to sleep and did not want to be disturbed!!
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest,Thank you for sharing your feedback about your recent stay at SWAROOP VILAS - LAKE FACING BOUTIQUE HOTEL. We're pleased to hear that you enjoyed the nice room and the old "haveli" architecture. We apologize for any inconvenience caused by the murky smell in the bathroom. We're glad to know that you found the vegetarian food at the restaurant to be good. However, we apologize if the non-vegetarian food didn't meet your expectations. We'll take your feedback into consideration to make improvements.We're sorry for the lapse in service at the front desk, particularly during after-hours. Our team is working hard to improve and provide a better experience for our guests. We apologize for any inconvenience caused by the night duty manager not being available and for the delay in settling your bills.We deeply regret the inconvenience caused by the taxi not showing up on time. Your feedback has been noted, and we'll ensure better coordination in the future to avoid such situations. We apologize for any anxiety caused by our manager's response.Thank you once again for your valuable feedback. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a much more enjoyable stay in the future.Thanks and Regards,

6/10 Satisfaisant

Hareendran

Les points forts : Propreté, personnel et service, confort de la chambre
suitable place for budget type
We were not given room with balcony as mentioned in the booking confirmation received from Hotels.com
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest,Thank you for sharing your feedback. We apologise for any inconvenience caused due to not receiving a room with a balcony as mentioned in your booking confirmation. We understand how important it is to have the amenities you expect during your stay. We appreciate your understanding and will make sure to address this issue with our team. If there's anything else we can assist you with, please let us know.Thanks and Regards,

8/10 Bien

Saurabh

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice to stay
Every thing was awesome. little improvement in food quality is required.
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you had an awesome experience with us. We appreciate your suggestion regarding the food quality and we'll definitely take it into consideration for future improvements. We hope to welcome you back soon!Thanks and Regards,

10/10 Excellent

Andrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Хорошо
Были с женой два дня. Из всех рассмотренных на сайте отелей предпочтение отдал этому: отзывы, цена, место. Чистенький, тихий отель. Персонал услужливый, улыбчивый. Выполнен в индийском стиле, довольно красиво,- росписи, мозаики. Для заявленных трех звезд,- более чем хорошо.
Réponse de Zennia Hotels le 2 août 2018
Dear Sir,Greetings!! Thank you for your lovely comment! Look forward to your next visit with us! Warm Regards, Zennia Hotels

8/10 Bien

Devantier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Høj standard
Fantastisk hotel. Dejligt og hjælpsomt personale. Desværre ligger hotellet lidt uden for centrum, men ikke længere end du kan gå derind på 10 minutter. Til gengæld er der dejligt roligt, og en fantastisk udsigt ud over søen.
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 13 févr. 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our boutique hotel. Our staff strives to provide excellent service to all our guests. While we are located a bit outside of the city center, it's great to know that it's still within walking distance. We're glad you appreciated the serene atmosphere and the stunning lake view. We hope to have the pleasure of welcoming you back soon!Thanks and Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was decent but the washroom of the room was quite small.
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Guest,Thank you for your feedback! We appreciate your kind words about our hotel. We're sorry to hear that the size of the washroom didn't meet your expectations. We take your comments seriously and will keep them in mind for future improvements. We hope to have the opportunity to welcome you back in the future.Thanks and Regards,

10/10 Excellent

Bhavesh, New York, NY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
One of the best hotels we stayed in during our trip in India
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Bhavesh,Thank you for your kind words! We're thrilled to hear that our hotel was one of the best you stayed in during your trip to India. We strive to provide a memorable experience for our guests and we're glad we were able to meet your expectations. We hope to welcome you back to our hotel in the future.Thanks and Regards,

10/10 Excellent

Max, Amsterdam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
S. Vilas
Relaxing atmosphere, nice service close to the city 10 minutes walking, and beautiful hotel. Breakfast sucks though.
Réponse de Swaroop Vilas - Lake Facing Boutique Hotel le 22 janv. 2024
Dear Max,Thank you for your feedback! We're glad to hear that you enjoyed our relaxing atmosphere, nice service, and beautiful hotel. We apologize for any disappointment with the breakfast. We appreciate your input and will take it into consideration to improve our offerings. We hope to welcome you back in the future.Thanks and Regards,

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
the review of the hotel swaroop vilas
the room is comfortable ,but the hotel service needs to be improved.