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Avis sur Kastara Resort

5 out of 5
Kastara Resort
Jl. Bangkiang Sidem, Kelusa, Ubud, Bali

Avis

10

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 40 avis sur 44." "
Note des voyageurs de 8 (Bien), d’après 4 avis sur 44." "
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 44." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 44." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 44." "

9,8/10

Propreté

10/10

Personnel et service

10/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,8/10

Écoresponsabilité

Avis

10/10 Excellent

Chandra

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was the most gorgeous resort Ive ever been to! Very kind staff, very clean and helpful. Food was delicious. I was sad to leave!
Séjour de 5 nuits en mai 2024
Réponse de Wayan le 14 mai 2024
Dear Chandra, Thank you very much delivering such a very positive and great feedback of your recent stay. Your review would be our top notch of reference to be consistent on serving our valued customers.Best regards Management

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
an excellent hotel, lovely rooms and setting. Staff were excellent
Séjour de 4 nuits en février 2024
Réponse de Wayan le 29 févr. 2024
Dear John, It is such very genuine feedback that you had shared directly, of your recent stay at this property. We really appreciate and to be our primary guidance on maintaining our excellent service to our valued customers. Best regards Management

10/10 Excellent

Christine Joy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very quiet & romantic. Staff's were very hospitable. Perfect for honeymoon.
Séjour de 2 nuits en janvier 2024
Réponse de Wayan le 24 janv. 2024
Dear Christine, Thank you very much for your positive feedback of your recent stay at the property. It will be using as our best guidance on maintaining an excellent services to exceed our valued customers expectation. Best regards,Management

10/10 Excellent

Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really enjoyed our stay, amazing facility and staff. We really loved it!
Séjour de 3 nuits en décembre 2023
Réponse de Wayan le 27 janv. 2024
Dear Louise, Thank you very much for delivering such a very positive review of your recent stay at the property. Best regards Management

10/10 Excellent

Lotte

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved our stay at Kastara
Everything was great: beautiful swimming pool and room, amazing food (we ate at the restaurant multiple times and always delicious) and perfect location if you like to be outside the busy center of Ubud. The service was impeccable, the first night the room became light with sunrise, and they even offered to change the curtains so we could sleep in the second morning. Would definitely stay again.
Séjour de 3 nuits en octobre 2023
Réponse de Wayan le 4 nov. 2023
Dear lotte, Thank you very much for your excellent review of your recent stay at the property. It will be our best guidance on maintaining our excellent services to exceed our valued guest satisfaction. Best regards Management

8/10 Bien

sungyun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Wayan le 3 oct. 2023
Dear Sungyun Thank you for delivering your constructive feedback of recent stay at the property, it will be our reference on maintaining excellent services Best regards Management

10/10 Excellent

Vera

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of a kind. Absolutely stunning. Love the room we stayed in.
Séjour de 3 nuits en septembre 2023
Réponse de Wayan le 27 sept. 2023
Dear Vera Thank you very much for sharing positive and constructive feedback f your recent stay at the property, which shall be our reference on maintaining our excellence service Best regards Management Best regards

10/10 Excellent

Soyeon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Peaceful location with excellent service
We had a very pleasant stay at Kastara Resort! Location was slightly not convenient, however the facilities were great and service from the staffs were wonderful! Our room was spacious and clean, suited us comfortably. This trip was to celebrate my birthday and we really appreciated the staffs who had prepared a surprise celebration with a lovely cake and birthday song and also well wishes. We would like to express our gratitude for the warm experience. It made our night more special. A shoutout to Dedik. Thank you Kastara Resort! Highly recommended.
Séjour de 2 nuits en avril 2023
Réponse de Wayan le 15 août 2023
Dear Soyeon, Thank you very much for the time taking to express your very candid and positive review of your recent stay at the property. It would be our primary guidance on maintaining the best services to exceed our valued customers expectation. Best regards Management

10/10 Excellent

Aliya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved the Hotel!
Overall, the hotel was fantastic. The staff was exceptionally nice. The restaurant has excellent meals. My husband, 4-year-old daughter, and I had a wonderful stay in this accommodation. Our time together was fantastic. We had a wonderful time during our visit.
Séjour de 6 nuits en juin 2023
Réponse de Wayan le 21 juil. 2023
Dear Aliya,We really appreciate for delivering such a very positive review of your recent stay at the property. Your reviews are going to be our guidance on maintaining the best quality of services to exceed our valued guest expectation. Best regards Management

10/10 Excellent

Melanie

Voyage en groupe
Les points forts : Propreté et personnel et service
This is the place to stay!!! Top notch everything from service to accommodations. It is off the beaten path but against the jungle and impeccable!! The staff is friendly, kind, and gets to know you. They are caring and the property is absolutely beautiful! We stayed in the private pool room and it was more than we expected. I will be be coming back here again when I’m Bali! Way better than staying in busy downtown Ubud.
Séjour de 3 nuits en juillet 2023
Réponse de Wayan le 20 juil. 2023
Dear melanie, Thank you very much for the time taking to express your positive review of recently staying at the property. Your review would be our best reference on maintaining quality of services to exceed our customer expectation. Best regards Management

10/10 Excellent

Jeannot

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Wayan le 13 juil. 2023
Dear Jeannot, I really appreciate for your positive review of recently staying at the property. The review will be appointing as one of our best reference on maintaining staff services as well as upgrading hotel facilities to exceed our valued customer expectation. Best regards Management

10/10 Excellent

Zuhair

Séjour de 5 nuits en juillet 2023
Réponse de Wayan le 13 juil. 2023
Dear Zuhair, Thank you very much for the time taking to express a very candid and positive score of your experience after having accommodated at the property recently. We shall be committed to to put it as our top guideline on improving our quality of services. Best regards Management

10/10 Excellent

Lakesha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en juillet 2023
Réponse de Wayan le 10 juil. 2023
Dear Lakesha, Thank you very much for expressing such a very positive review of your recent stay at the property. Your review shall be our genuine guideline to maintain best services to exceed our customers expectations. Best regards Management

10/10 Excellent

Christoper

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A must do if you’re traveling to Bali!
Amazing! Difficult to put how great this place is into words. Hotel is gorgeous, the forest around you is breath taking, and the staff went above and beyond to make it the best part of our 10 days in Bali. It’s close enough to Ubud center by grab or walking. But far enough away from the crowds that you can catch your breath. Thank you for making our trip one we won’t ever forget.
Séjour de 2 nuits en juin 2023
Réponse de Wayan le 5 juil. 2023
Dear Christoper, Thank you very much for expressing such a very positive and genuine review of your recent stay at the property. Your feedback would be our top guideline and reference on improving as well maintaining staff services to exceed our valued customers expectations. Best regards Management

10/10 Excellent

Nicolas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The stay at Kastara was wonderful, the staff is super friendly, the location in the jungle is great, and the only "downside" is that it's not so close to the center of Ubud, so it takes a good 40 minute walk to get there, but this was already known to us when we booked. No doubt a clear recommendation from my side.
Séjour de 4 nuits en mai 2023
Réponse de Wayan le 5 juin 2023
Dear Nicolas, We greatly appreciate for receiving such a positive review of your recent stay at the property. Your review shall be considering as our top reference and genuine guidance on improving staff service to achieve our target and exceed our valued customers.Best regards Management

10/10 Excellent

Rohit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great
👍
Séjour de 2 nuits en mai 2023
Réponse de Way le 1 juin 2023
Dear Rohit, We really appreciate for having received such a good review that you have been expressed of your recent stay and experience at the property. We shall be prioritizing and serving our valued customers based on the feedback that you had shared appropriately. Best regards Management

10/10 Excellent

Jayoung

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de Way le 1 juin 2023
Dear Jayoung,Thank you very much for the time allocating to express your experience of recently stay at the property. Your review will be our great reference on maintaining and upgrading facilities and staff services. Best regards Management

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The resort is small enough that the staff all knew us within a few days! We loved how much there was to do and how accommodating everyone was! Our adventure guides, Wira and Merta, were absolutely fantastic and had wonderful recommendations for other areas to see or visit. The restaurant and bar on-site made it easy to grab a nice dinner or a drink to relax at the end of each evening. The atmosphere overall was just relaxing and lovely! We absolutely recommend Kastara for anyone visiting Bali!
Séjour de 11 nuits en avril 2023
Réponse de Wayan le 13 mai 2023
Dear Jessica, Thank you very much for your excellent review of your recent stay at the property. It will be our top guideline and prime concern on improving services as well as facilities. Looking forward to welcoming you soon with your relative business and familyBest regards Manager

10/10 Excellent

Jessica

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wowee! This hotel is absolutely magical. What a dream come true. The food on-site is fantastic. The rooms with bathtubs on the balcony are breathtaking, modern (but still cultural) and so comfortable. We had our 6yo daughter with us, and we definitely felt this wasn’t the place to let her run free… more suitable for adults or families with older children. That said, we would go back again with our family. We loved every second here and didn’t want to leave!
Séjour de 2 nuits en avril 2023
Réponse de Wayan le 26 avr. 2023
Dear Jessica , Thank you very much for sharing an excellent review of your recent stay at the property. This review shall be our primary guidance and reference on maintaining our best services to exceed our valued customer expectation. Best regards Management

10/10 Excellent

Darren, Fernhurst

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at Kastara for 3 nights & found the hotel to be every bit as spectacular as the marketing photos depicted on their website. We stayed in a deluxe room which was very spacious, tastefully & stylishly furnished & of course had that killer view of the jungle below. Beds were so comfortable! The staff were extremely attentive & the food was some of the best we have had in Bali. We loved the location of the hotel being away from the hustle & bustle of central Ubud & also the unique design of the property which is like no other hotel we have ever stayed at. would highly recommend!
Séjour de 3 nuits en avril 2023
Réponse de Wayan le 20 avr. 2023
Dear Darren, Thank you very much for sharing and expressing such a very candid and excellent review of your recent stay at the property. Your review shall be our prime concern of using for our reference and guideline to maintain the best services to exceed our valued able customers. Best regards Management

10/10 Excellent

Ernest

Séjour de 5 nuits en avril 2023
Réponse de Wayan le 8 mai 2023
Dear Ernest Thank you very much for sharing a very candid and good feedback which shall be our top guideline on improving staff services and hotel facilities.Best regards Management

10/10 Excellent

Sergio

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ticket al Paraíso
Realmente tengo que decir que Bali tiene una energía única . Estuvimos 2 noches en este precioso hotel y repetiremos seguro . Estas en medio de una naturaleza salvaje . El servicio un 10! Y el desayuno correcto. En el hotel encontrarás opciones de excursiones con transporte incluido . Muchas Gracias UBUD , Muchas Gracias Bali !
Séjour de 2 nuits en avril 2023
Réponse de Wayan le 13 avr. 2023
Dear Sergio, Thank you for the time taking to express and share your excellent experience whilst accommodating at this property. Your review shall be our genuine reference on maintaining our best services to exceed the customer expectation. Best regards Management

10/10 Excellent

Junie Marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Honeymoon stay
We loved our stay in Kastara. We booked the hotel for the first part of our honeymoon and we loved our stay. We had great jungle views, facilities were in good condition and clean. The staff were so welcoming and polite. Everyone was friendly. We also booked the honeymoon royal spa which was relaxing and a perfect way to spend our last day in Ubud. The food was delicious too!
Séjour de 4 nuits en avril 2023
Réponse de Wayan le 12 avr. 2023
Dear Junie Marie, I greatly appreciate for the time taking to express very positive review of your recent stay at this property. Your review shall be our top priority guidance on maintaining excellent services to exceed our customers expectation. Best regards Management

10/10 Excellent

David

Séjour de 2 nuits en mars 2023
Réponse de Wayan le 8 avr. 2023
Dear David, Thank you very much for having a perfect score 10 of the 10, to the property. Your feedback shall be our top reference on improving and maintaining the staff services and hotel facilities.Best regards Management

10/10 Excellent

Shigeru

Séjour de 1 nuit en mars 2023
Réponse de Wayan le 12 avr. 2023
Dear Shigeru - san Thank you very much for your positive review of your recent stay at this property. It will be our prime concern and reference to maintain best service to exceed our customer expectation. Best regards Management

10/10 Excellent

Remo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jungle amazingness
My wife and I flew from NY to Bali for a few weeks and were told to go to Ubud for a few days to relax....well first, what a great recommendation, second the Kastara Resort was fantastic! We had one of the private pools and absolutely loved our suite. The staff was amazing and accommodating. The location is perfect and we spent most of the days there just walking about the charming neighborhood. We wished we would stay a few days more because it was that relaxing. The spa was fantastic and the gym was great.
Séjour de 2 nuits en février 2023
Réponse de Wayan le 21 mars 2023
Dear Remo, Thank you very much for the time taking to express your positive feedback upon accommodating at the Kastara Resort & SPA hotel recently. Your feedback shall be our best guidance on maintaining and improving best service to exceed our valued customer expectation. Best regards Management

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023
Réponse de Wayan le 29 mars 2023
Dear SirThank you very much for expressing excellent review of your recently staying at the property. Your review shall be our prime concern on maintaining our best service to exceed the customers expectation Best regards Management

10/10 Excellent

Monica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magiskt hotell
Magiskt hotell med fantastiskt utsikt från infinity-poolen. Fint rum med vackert badkar på balkongen. Bra sängar och luftkonditionering. Kul disponering av rummet med sängarna i mitten och skrivbord bakom huvudändan. Stort duschutrymme. Safetyboxen hade plats för en dator. Cool restaurang med god mat till bra priser. Fantastiskt frukost. Få andra matställen i närheten så antingen gå (ca 35 min) eller taxi (5-10 min) in till Ubud. Bra spa men litet fitnesscenter med få cardioträningsmöjligheter.
Séjour de 3 nuits en mars 2023
Réponse de Wayan le 21 mars 2023
Dear Monica,We greatly appreciate for having received such very good review regard to the hotel facilities, staff service and good products at the Restaurant. Your review would be our to reference on improving the staff services to meet our valued customer expectation. Best regardsManagement

10/10 Excellent

Saryn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This resort is so dreamy, I was very sad to leave! Absolutely beautiful. The staff are incredibly helpful and polite.
Séjour de 4 nuits en février 2023
Réponse de Wayan le 14 févr. 2023
Dear Saryn,I personally really appreciate for the time taking to write down an excellent comment whilst accommodating at the property recently. Your comment would be our consideration and reference on maintaining service and room facilities Best regards Management

10/10 Excellent

FERNANDO JOSE

Séjour de 4 nuits en février 2023
Réponse de Wayan le 14 févr. 2023
Dear Fernando Jose, Thank you for sharing and expressing an excellent review of your recent accommodation. Your review shall be our guidance on improving and maintaining our excellent service to exceed the customer expectation.Best regards Management

10/10 Excellent

Julie, Helensvale

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is absolute magic. The hotel is gorgeous. We had a bath on the balcony. Having a bath sitting in the jungle with storms rolling in was a beautiful experience. The room is stunning. Comfortable bed. Food was good. Only complaint is they need cable like foxtel because the tv reception doesn’t work. Can’t log into Netflix (even though they say you can- it didn’t work and they don’t have their own account) so we had to watch movies through YouTube. This is not ideal. They really need their own account for Netflix due to the reception. Apart from that I couldn’t fault the place. No shops near by so take some treats or incidentals with you.
Réponse de Wayan le 13 janv. 2023
Dear Julie, Thank you very much for taking your time to share and express a very candid and excellent review of your previous stay at the property. Your review shall be our prime concern on improving and maintaining excellent service to exceed our customer expectation. Best regards Management

10/10 Excellent

Janel Teliscia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view is amazing, the resort is clean, food was awesome and staff very helpful and pleasant. Will definitely Return next year.
Séjour de 6 nuits en novembre 2022
Réponse de Wayan le 19 nov. 2022
Dear Janel Teliscia,We really appreciate for the excellent review had been expressed of your recent accommodation at the property. Your feedback shall be our prime guidance on maintaining the best services to exceed our valued customers expectation. Best regards Management

10/10 Excellent

Sami

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My wife and I loved staying at Kastara. We stayed in the Pool Suites and it was the best view I have ever seen. The service was amazing and the resort was very clean. We used the spa almost everyday and loved their massage packages. I would highly recommend this resort to anyone wanting to stay near Ubud.
Séjour de 8 nuits en novembre 2022
Réponse de Wayan le 18 nov. 2022
Dear Sami, Thank you very much for taking the time to express an excellent review of your recent accommodation at the property. Your review shall be our top priority guidance on maintaining as well as improving our best services to exceed our valued customers expectation. Best regards Management

8/10 Bien

Yen Li

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable and peaceful hotel with great service
I had an amazing stay at Kastara Resort, service was great and the resort was kept in good condition.
Séjour de 5 nuits en septembre 2022
Réponse de Wayan le 2 nov. 2022
Dear Yen Li, Thank you very much for your excellent review of recent stay at the property. Your Review shall be our top priorities references on maintaining the best service to exceed our customers expectation. Best regards Management

10/10 Excellent

Oliver

Séjour de 4 nuits en octobre 2022

10/10 Excellent

Oliver

Séjour de 4 nuits en octobre 2022

8/10 Bien

Taylah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing stay in a dreamy location
This resort is perfect if you are looking to escape the hustle and bustle of Ubud town centre. The view overlooking the surrounding rainforest is spectacular and we could hear the gentle sounds of the waterfall near the day spa in the resort. The room was clean and provided all the necessary amenities. The only thing that we could fault is the food and drinks. The resort is a 20-min drive from the town centre and you cannot use online booking apps (Grab etc) so your food and drink options are limited to the resort’s restaurant and pool bar. There also is no shuttle service so you need to factor in taxis if you intend to do some sightseeing. We went to the day spa in the resort and it was wonderful. Overall the resort was quiet and relaxing with great service!
Séjour de 3 nuits en octobre 2022
Réponse de Wayan le 14 oct. 2022
Dear Taylan, It is such pleasure to hear and received very positive and excellent review of your recent accommodation at the resort. Your review shall be our top priority guideline on improving and maintaining the staff services as well as hotel equipment. Regards to the hotel shuttle is not available since there is another alternative access to be going to Ubud Center by or vise versa, which is the most popular and iconic tourist destination. Thank you very much for the excellent review and looking forward to welcome you back by the nearest future.Best regards Management

10/10 Excellent

Jeanette

Séjour de 1 nuit en septembre 2022

10/10 Excellent

isabel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel, the pool area is beautiful and the room was beautiful
Séjour de 7 nuits en septembre 2022
Réponse de Wayan le 14 oct. 2022
Dear Isabel We gratefully appreciate for the time taking to express and share an excellent review after having accommodated at the Kastara Resort & SPA Hotel. Best regards,Management

10/10 Excellent

Katja

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2022

10/10 Excellent

warren

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great position away from the hustle and bussel of Ubud. It still feels like Bali in this area.
Séjour de 6 nuits en août 2022
Réponse de Wayan le 25 août 2022
Dear Mr. Warren JB, Thank you very much the time taking to express and share your excellent review of your recent stay at the Kastara Resort. Your review shall be part our primary reference on improving best quality of service and good hotel facilities. Best regards Management.

10/10 Excellent

niva

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay at Kastara! It was such beautiful service with incredible views. Perfect for those who would like to get away from the busy hustle and bustle of Bali! The only constructive criticism I would have is food. Seafood was served cold and sparse for the money. And having some extra sambal on the side for us to add our own level of spice would be a great improvement! We thought the seafood tasted slightly bland. Besides that it was a great stay! Would definitely be back :) thanks team!!!
Séjour de 3 nuits en août 2022
Réponse de Wayan le 17 août 2022
Dear Niva, Thank you very much for the time taking to express and share very constructive review of your recent stay at the Kastara Resort & SPA hotel. Your feedback of the seafood which had been served cold and sparse for the money, would be our focus on improving food quality, the way to serve by completing the equipment, and keep controlling the food time out properly. Best regards Management

10/10 Excellent

Allison

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel!
Séjour de 4 nuits en juin 2022
Réponse de Wayan le 17 juil. 2022
Dear Allison V, Thank you very much for the time taking to express an excellent review of your recent accommodation at the property. Your review shall be our extremely reference on maintaining best quality service to exceed our valued customers expectation. Best regards Management