Avis
9,0
Merveilleux
9,4/10
Propreté
8,8/10
Personnel et service
9,0/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en couple
16 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Guest Relations le 17 mars 2024
Dear Chuen,Thank you for taking the time to review your stay with us. We appreciate your feedback in regard to luggage, however are delighted to hear that you enjoyed the rest of your stay.Kind regards,
10/10 Excellent
Anthony
Voyage en couple
13 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Anthony
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 14 mars 2024
Dear Anthony,Thank you for taking the time to review your stay with us.We appreciate your positive feedback and look forward to an opportunity to welcome you back soon.Kind regards,Guest Relations
10/10 Excellent
Kirra
Voyage en couple
15 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Kirra
Séjour de 1 nuit en février 2024
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 15 févr. 2024
Dear Kirra,Thank you for taking the time to review your stay with us.We appreciate the positive feedback you have left and do apologise for the miscommunication between our staff. We will pass this on for further training.We hope to have an opportunity to welcome you back soon.Kind regards,Guest Relations
10/10 Excellent
Graham
21 janv. 2024
Graham
Séjour de 2 nuits en janvier 2024
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 23 janv. 2024
Dear Graham,Thank you for your positive rating of our resort.We hope to welcome you back soon.Kind regards,Guest Relations
10/10 Excellent
Donald
18 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Donald
Séjour de 3 nuits en janvier 2024
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 19 janv. 2024
Dear Donald,Thank you for your positive review of our resort.We hope to welcome you back soon.Kind regards,Guest Relations
10/10 Excellent
Brook
9 janv. 2024
Brook
Séjour de 5 nuits en janvier 2024
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 1 févr. 2024
Dear Brook,Thank you for your positive rating of our resort!We hope to welcome you back soon.Kind regards,Guest Relations
6/10 Satisfaisant
Serena
Voyage en couple
9 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Serena
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations le 10 janv. 2024
Dear Serena,Thank you for taking the time to review your stay with us.We are saddened to hear that your experience did not live up to your expectations. Unfortunately, we are unable to see the rest of your review.We do hope to have an opportunity to welcome you back and improve on this. Kind regards,Guest Relations
2/10 Horrible
Renee
7 janv. 2024
Renee
Séjour de 2 nuits en janvier 2024
Réponse de Guest Relations le 10 janv. 2024
Dear Renee,Thank you for your review.Please be advised that the room type you have booked, a Studio Courtyard, is advertised to come with either a spa bath or shower only. Your room was one of the shower only apartments.However, as a good-will gesture you did receive compensation for the inconvenience that has occurred by this. We are saddened to see that after this, you still felt the need to leave a untruthful review about your stay.We hope to have an opportunity to welcome you back and improve on your experience.Kind regards,Guest Relations
10/10 Excellent
Allison
Voyage en couple
1 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Allison
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 5 janv. 2024
Dear Allison,Thank you for taking the time to review your stay with us.We appreciate the positive feedback you have left and look forward to welcoming you back soon.Kind regards,Guest Relations
10/10 Excellent
RANDI
Voyage en famille avec de jeunes enfants
29 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
RANDI
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 2 janv. 2024
Dear Randi,Thank you for taking the time to review your stay with us.We appreciate the positive feedback you have left and look forward to welcoming you back soon.Kind regards,Guste Relations
8/10 Bien
Jill
22 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jill
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 23 déc. 2023
Dear Jill,Thank you for taking the time to review your stay with us.We appreciate the positive feedback you have left.Please do not hesitate to request a more accessible room for your next stay with us.Kind regards,Guest Relations
10/10 Excellent
MAREE
22 déc. 2023
Les points forts : Propreté et confort de la chambre
Great location for everything
MAREE
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 22 déc. 2023
Dear Maree,Thank you for taking the time to leave a positive review of your stay with us.We appreciate the lovely comments and hope to welcome you back soon!Kind regards,Guest Relations
8/10 Bien
Leanne
12 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Leanne
Séjour de 4 nuits en novembre 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 12 nov. 2023
Dear Leanne,Thank you for taking the time to review your stay with us.We appreciate the positive feedback you have left about our team and are delighted to hear you enjoyed your stay.We apologise for any inconvenience caused finding your room in the building. If you wish to return, we recommend booking a Studio Apartment instead.Kind regards,Guest Relations
8/10 Bien
Annette
5 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Annette
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 7 nov. 2023
Dear Annette,Thank you for taking the time to review your stay with us.We are delighted to see you had a relaxing time at the resort and look forward to welcoming you back soon.Kind regards,Guest Relations
10/10 Excellent
Neil
27 oct. 2023
Les points forts : Propreté et confort de la chambre
Short Break
Neil
Séjour de 3 nuits en octobre 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 30 oct. 2023
Dear Neil,Thank you for taking the time to review your stay with us.We are thrilled to see you had a relaxing time at the resort and hope to welcome you back soon.
10/10 Excellent
Daniela Diana
Voyage en couple
30 sept. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Daniela Diana
Séjour de 1 nuit en septembre 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 1 oct. 2023
Sehr geehrte Daniela,Vielen Dank für deine positive Bewertung! Es freut uns sehr zu hören, dass du deinen Aufenthalt genossen hast. Unser Team arbeitet hart daran, unseren Gästen einen angenehmen und komfortablen Aufenthalt zu bieten.Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen!
10/10 Excellent
Jacqueline
Voyage en famille avec de jeunes enfants
25 sept. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 1 nuit en septembre 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 25 sept. 2023
Dear Jacqueline,Thank you for taking the time to review your stay with us.We appreciate the lovely feedback you have left about your visit and the facilities. We look forward to welcoming you back to the resort soon.Kind regards,Guest Relations
6/10 Satisfaisant
Nishitha
Voyage en famille
17 sept. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Nishitha
Séjour de 3 nuits en septembre 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 19 sept. 2023
Dear Nishitha,Thank you for taking the time to review your stay with us.Please accept our apologies for your stay not living up to your expectations. Rest assured your comments have been shared with the Housekeeping team for improvement.We do hope to have the opportunity to welcome you back and improve on your experience.Kind regards,Guest Relations
8/10 Bien
Steve
Voyage en couple
16 sept. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Steve
Séjour de 3 nuits en septembre 2023
Réponse de Oaks Santai Resort le 16 sept. 2023
Dear Steve,Thank you for taking the time to review your stay.If you would like to provide more detailed information from in regard to your experience, we would most appreciate it.This will allow us to investigate and correct where required.Thank you again for your effort in reviewing your stay.Kind regards,Guest Relations
8/10 Bien
Yosuk
13 sept. 2023
Les points forts : Propreté et confort de la chambre
Yosuk
Séjour de 2 nuits en septembre 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 14 sept. 2023
Dear Yosuk,Thank you for taking the time to leave a positive review about your stay with us.We look forward to an opportunity to welcome you back soon.
8/10 Bien
George
Voyage en couple
11 sept. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
George
Séjour de 3 nuits en septembre 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 14 sept. 2023
Dear George,Thank you for taking the time to review your stay with us.We appreciate the positive comments you have left about your stay, your room and the facilities. We hope to have the opportunity to welcome you back to the resort once our Lift Upgrades are finished.
4/10 Médiocre
Neil
Voyage en famille avec de jeunes enfants
10 sept. 2023
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Neil
Séjour de 2 nuits en septembre 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 14 sept. 2023
Dear Neil,Thank you for taking the time to review your stay with us.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments regarding the price have been passed onto the Expedia team to improve on. Please understand that neither the spa or pool were broken. Our spa extractor fan failed only days before your arrival and the pool was closed for chemical cleaning as part of routine maintenance in the building. We apologise for any inconvenience this may have caused.We do hope to have the opportunity to welcome you back and improve on your experience in the near future.
10/10 Excellent
D
7 sept. 2023
Les points forts : Propreté et confort de la chambre
Overnighter
D
Séjour de 1 nuit en septembre 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 9 sept. 2023
Dear D,Thank you for taking the time to review your stay with us.We are happy to read you enjoyed your short time at the resort and look forward to an opportunity to welcome you back soon.Kind regards,Guest Relations
10/10 Excellent
Amanda
7 sept. 2023
Les points forts : Propreté et confort de la chambre
Stay here
Amanda
Séjour de 1 nuit en septembre 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 9 sept. 2023
Dear Amanda,Thank you for taking the time to review your stay with us.We are thrilled to hear you enjoyed your time at the resort and look forward to an opportunity to welcome you back soon.Kind regards,Guest Relations
8/10 Bien
Edwina
Voyage en couple
3 sept. 2023
Les points forts : Propreté
Les points faibles : Équipements
Edwina
Séjour de 7 nuits en août 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 4 sept. 2023
Dear Edwina,Thank you for taking the time to review your stay with us.We are happy to see that you overall enjoyed your time at the resort.Please accept our apologise for the other mentioned issues, as mentioned previously, this has been shared with the relevant departments to look into.We hope to have the opportunity to welcome you back soon and improve on your experience.Kind regards,Guest Relations
6/10 Satisfaisant
Voyageur vérifié
3 sept. 2023
Les points forts : Propreté
Les points faibles : Confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en août 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 4 sept. 2023
Dear Guest,Thank you for taking the time to review your stay with us.Please do not hesitate to contact us directly if you wish to provide further information.Kind regards,Guest Relations
8/10 Bien
Judith
28 août 2023
Les points forts : Propreté et confort de la chambre
Judith
Séjour de 1 nuit en août 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 1 sept. 2023
Dear Judith,Thank you for taking the time to review your stay with us.We are thrilled to see that you had a great time with us and look forward to welcoming you back soon!Kind regards,Guest Relations
10/10 Excellent
Nicolle
22 août 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nicolle
Séjour de 1 nuit en août 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 1 sept. 2023
Dear Nicolle,Thank you for taking the time to review your stay with us.We appreciate all the lovely comments you have left about our rooms and facilities at the resort.We look forward to welcoming you back soon!Kind regards,Guest Relations
8/10 Bien
Noel
Voyage en couple
13 août 2023
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Noel
Séjour de 3 nuits en août 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 15 août 2023
Dear Noel,Thank you for taking the time to leave a review about your stay.We are happy to read your positive comments and would like to express our apologies for the lounge and mattress in your room. This has now been passed on to the relevant department for further investigation.We look forward to welcoming you back soon.Kind regards,Guest Relations
10/10 Excellent
Faye
13 août 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Faye
Séjour de 1 nuit en août 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 15 août 2023
Dear Faye,Thank you for taking the time to leave such a positive review about your stay.We look forward to welcoming you back soon!Kind regards,Guest Relations
6/10 Satisfaisant
Elizabeth
9 août 2023
Les points forts : Propreté
Elizabeth
Séjour de 2 nuits en août 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 9 août 2023
Dear Elizabeth,Thank you for taking the time to review your stay with us.We are saddened to hear that your stay did not live up to your expectations. Please note that our Lift Refurbishment project is advertised everywhere online, however we do plan to have this completed within the next few weeks.As you will understand, things break down from time to time as part of wear & tear, however I am glad to see that a plumber was able to assist with the issue.We do hope to have the opportunity to welcome you back once our property upgrades have been completed and improve on your experience.Kind regards,Guest Relations
8/10 Bien
Katrice
Voyage en famille avec de jeunes enfants
7 août 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Katrice
Séjour de 1 nuit en juillet 2023
Réponse de Guest Relations le 8 août 2023
Dear Katrice, thank you for taking the time to review your stay with us. We appreciate the kind words you have left and look forward to an opportunity to welcome you back soon! Kind regards, Guest Relations
10/10 Excellent
Catherine
22 juil. 2023
Catherine
Séjour de 1 nuit en juillet 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 11 août 2023
Dear Catherine,Thank you for your wonderful rating of our resort.We look forward to an opportunity to welcome you back soon!Kind regards,Guest Relations
8/10 Bien
Genevieve
Voyage en couple
16 mai 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Genevieve
Séjour de 1 nuit en mai 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 16 mai 2023
Dear Genevieve,Thank you for taking the time to review your stay and leaving the lovely feedback.We will take on your notes regarding the directions to your room. If you wish to return, we recommend booking a Studio Apartment which is much easier to access.We look forward to welcoming you back.Kind regards,Guest Relations
8/10 Bien
shaun
Voyage en couple
2 mai 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
shaun
Séjour de 1 nuit en mai 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 2 mai 2023
Dear Shaun,Thank you for taking the time to review your stay with us.We appreciate the kind words you have left and look forward to an opportunity to welcome you back soon!Kind regards,Guest Relations
2/10 Horrible
Darren
Voyage en couple
12 avr. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Darren
Séjour de 2 nuits en avril 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 17 avr. 2023
Thank you for taking the time to review your stay with us.We are sorry to hear about the fall you had during your stay with us and hope you are well. As you know, we have already been in contact with your partner who has shared the details of the incident which was completely beyond our control.We wish you all the best in your recovery, please contact the property directly if you wish to discuss this further.We hope to get an opportunity to welcome you back for you to have a more positive experience.
10/10 Excellent
PATRICIA
11 avr. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
PATRICIA
Séjour de 2 nuits en avril 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 2 mai 2023
Dear Patricia,Thank you for your wonderful review of our resort. We look forward to an opportunity to welcome you back soon!Kind regards,Guest Relations
10/10 Excellent
Merris
Voyage en couple
21 mars 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Merris
Séjour de 4 nuits en mars 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 21 mars 2023
Dear Merris,Thank you for taking the time to review your stay with us.We are thrilled to see that you enjoyed your time at the resort and look forward to welcoming you back soon.Kind regards,
10/10 Excellent
Kate
Voyage en famille
11 mars 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Kate
Séjour de 1 nuit en mars 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 12 mars 2023
Dear Kate,Thank you for your 5/5 star review, we are thrilled to hear that you enjoyed your stay and appreciate the kind words you have left.Best regards,Guest Relations
8/10 Bien
Rosemary
10 mars 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Rosemary
Séjour de 3 nuits en mars 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 30 mars 2023
Dear Rosemary,Thank you for taking the time to review your stay with us.We appreciate the positive rating you have left and look forward to an opportunity to welcome you back soon.Kind regards,
10/10 Excellent
Justin
Voyage en couple
8 mars 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Justin
Séjour de 2 nuits en mars 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 12 mars 2023
Dear Justin,Thank you for your 5/5 star review, we are thrilled to hear that you enjoyed your stay.Kind regards,Guest Relations
8/10 Bien
Jon
Voyage d’affaires
7 mars 2023
Les points forts : Propreté et confort de la chambre
Great atmosphere and welcoming staff
Jon
Séjour de 1 nuit en mars 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 7 mars 2023
Dear Jon,Thank you for taking the time to review your stay with us.We appreciate the kind words about our resort and staff.Please accept our apologies regarding the elevator being out of order. To prevent this in the future, we are planning on replacing this Lift later this year.We hope to get the opportunity to welcome you back soon.
10/10 Excellent
Michael
26 févr. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en février 2023
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 21 mars 2023
Dear Michael,Thank you for your amazing 5/5 star review of our resort.We hope to welcome you back soon.Kind regards,
8/10 Bien
Laura
14 janv. 2023
Laura
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 7 nov. 2023
Dear Laura,Thank you for taking the time to review your stay with us.We are delighted to see you enjoyed your stay with us and look forward to welcoming you back soon.Kind regards,Guest Relations
10/10 Excellent
Lyndall
10 janv. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lyndall
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 7 nov. 2023
Dear Lyndall,Thank you for taking the time to review your stay with us.We are delighted to see you enjoyed your stay with us and appreciate the positive rating you have left. We look forward to welcoming you back soon.Kind regards,Guest Relations
8/10 Bien
Jessie
6 janv. 2023
Jessie
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 7 mars 2023
Dear Jessie,Thank you for you positive review of our resort.
10/10 Excellent
Andrei
Voyage en couple
3 janv. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Andrei
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 9 janv. 2023
Dear Andrei,Thank you for your 5/5-star rating, we are thrilled to hear that you enjoyed your stay.
8/10 Bien
Susanne
Voyage en famille
30 déc. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Susanne
Séjour de 3 nuits en décembre 2022
Réponse de Guest Relations - Oaks Casuarina Santai Resort le 9 janv. 2023
Dear Susanne,Thank you for taking the time to review your recent stay with us.We are glad to hear that you enjoyed your stay and our facilities overall.Please accept our apologies regarding the TV issues you have experienced during your time here, we understand this may have impacted your stay.Thanks again for your time, we hope to welcome you back soon.
10/10 Excellent
Ian
12 déc. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ian
Séjour de 3 nuits en décembre 2022
10/10 Excellent
Cassie
14 nov. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Cassie
Séjour de 1 nuit en novembre 2022