Piscine extérieure, parasols de plage, chaises longues
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Avis sur Key Inn & Suites

2 out of 5
Key Inn & Suites
1611 El Camino Real, Tustin, CA

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 261 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 199 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 178 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 118 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 246 avis sur 1002." "

6,2/10

Propreté

7,2/10

Personnel et service

5,8/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

2/10 Horrible

María

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
El microhondas estaba sucio y olía muy mal. No devolvieron el depósito de 50 dólares
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 24 mai 2024
María,It is disappointing to hear that the microwave did not meet your expectations and that you experienced issues with your deposit. Your feedback will be shared with the appropriate team members to ensure improvements are made. Thank you for bringing these matters to our attention.

10/10 Excellent

Bertha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The carpet had an unpleasant smell
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 19 mai 2024
Bertha, thank you for sharing your experience. The team at Key Inn And Suites Tustin takes your feedback seriously and will ensure this is looked into. We're thrilled to hear you enjoyed your stay overall and hope to welcome you back soon.

10/10 Excellent

Adeliia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 17 mai 2024
Adeliia, the team at Key Inn And Suites Tustin is delighted you had a good experience. We look forward to welcoming you back!

2/10 Horrible

Jaime

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 8 mai 2024
Jaime, we notice you've not provided any specific feedback with your rating. This makes it difficult for us to understand where your concerns lie and implement necessary improvements. We would appreciate if you could share more details about your stay, so we can endeavor to provide a better experience next time. Thank you for taking the time to rate us.

4/10 Médiocre

Jaime

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 6 mai 2024
Jaime, it seems you've left a score without any comment. It's unfortunate your experience did not surpass expectations. Feedback helps us rectify any shortcomings; we'd appreciate if you could share more about your stay. Looking forward to hearing from you.

10/10 Excellent

Salvador

Les points forts : Équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 20 avr. 2024
Thanks for the perfect rating, Salvador!We're pleased to hear that you have fully enjoyed your stay at Key Inn And Suites Tustin, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

2/10 Horrible

Jinky, Fountain Valley

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The rooms are musty and smell badly. Very noisy, you can hear every sound and patrons are loud.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Jinky, we're regretful to hear about your experience. It's disappointing to know that you found the room conditions and noise levels not up to your standards. Your comment has been noted and we assure you steps are being taken to make improvements. We truly value your feedback and hope for an opportunity to deliver a better experience in the future.

8/10 Bien

Paty

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 9 mai 2024
Paty, thank you for taking the time to rate your stay at Key Inn And Suites Tustin. It's great to see that your experience with us was largely positive. Our team always aims to offer a comfortable stay to our guests, and your rating encourages us. We look forward to welcoming you back for another excellent visit.

8/10 Bien

CHIH-YU

Voyage en famille avec de jeunes enfants
Good price with fair service and shop/restaurant/bus nearby. Although the faucet and toilet in my room with little issues, it is acceptable.
Séjour de 9 nuits en mars 2024
Réponse de Customer Service le 15 avr. 2024
Chih-Yu, thank you for your valuable feedback on your stay. It's great to know that you found the location near shops, restaurants, and public transportation beneficial and that the price was satisfactory. We regret that you encountered some minor issues with the bathroom facilities; our team is always ready to assist to ensure maximum comfort. Key Inn And Suites Tustin hopes to host you again in the near future.

10/10 Excellent

Erendira

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
Erendira, it's wonderful to hear that your experience at Key Inn And Suites Tustin was highly satisfactory. We very much appreciate your positive rating and look forward to the opportunity to serve you again in the future.

6/10 Satisfaisant

Michael

Les points forts : Personnel et service
It's okay
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Michael, thanks for the brief feedback. We truly wish that your overall experience during your stay with us has been better. Rest assured, we have taken note of your rating and will utilize it to enhance our services moving forward.

10/10 Excellent

Brenda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and helpful staff
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 avr. 2024
Brenda, it's fantastic to learn that you appreciated the cleanliness of Key Inn And Suites Tustin and found our team members to be of service. We look forward to welcoming you back, promising a continuous commitment to superb service and immaculate surroundings.

10/10 Excellent

Salvador

Les points forts : Infrastructures et conditions de l’hébergement
Friendly, clean nice people
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 6 avr. 2024
Salvador, it's great to hear that you felt welcomed at Key Inn And Suites Tustin and appreciated the cleanliness of our premises. Our team members thank you for recognizing their nice attitudes. We hope to welcome you back during your next visit.

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 4 avr. 2024
Matthew, it's fantastic to see your perfect rating of Key Inn And Suites Tustin! We're very glad you had an exceptional experience and we appreciate your feedback. Looking forward to welcoming you back on your next visit.

8/10 Bien

CHIH-YU

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good price for this room level. Besixes,OC bus services and 7-11 convenient store are not far away.
Séjour de 7 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Chih-Yu, thank you for your comments and for recognizing the value that Key Inn And Suites Tustin offers. We are delighted to hear that our location was suitable for your needs with proximity to public transportation and convenience stores. We appreciate your business and hope to welcome you back soon.

10/10 Excellent

Alberto

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 mars 2024
Alberto, it's great to hear that your stay at Key Inn And Suites Tustin met your expectations. We sincerely appreciate your perfect rating and hope to welcome you back in the near future.

10/10 Excellent

Heather

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay at Key Inn. The area was quiet and felt safe during my stay. Room neede a little fixing but all in all a decent place. There were restaurant within walking distance and many other places. The hotel does not offer a laundry facility, but there is a laundromat that is about 3 mins of walking. Housekeeping is offered daily so that is always a great plus. All in all I enjoyed our stay and would recommend the place.
Séjour de 7 nuits en mars 2024
Réponse de Customer Service le 25 mars 2024
Heather, we're thrilled to know you enjoyed your time at Key Inn And Suites Tustin. It's great to hear you appreciated our prime location, the safety of the area, and our diligent housekeeping service. We have also taken note of your comments regarding certain enhancements that can be made and appreciate your suggestions. Thank you for recommending us and we look forward to welcoming you back!

10/10 Excellent

Rene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 23 mars 2024
Rene, we're absolutely thrilled to hear that your stay at Key Inn And Suites Tustin met your expectations. Our aim is to provide excellent experiences for our guests, and it's always rewarding to know when we've succeeded. Looking forward to welcoming you back in the future.

8/10 Bien

Maria-Antonieta

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I saw homeless and kind of people selling illegal stuff.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 22 mars 2024
Maria-Antonieta, thank you for taking the time to share your review. We appreciate your feedback and want to assure you that the safety and security of our guests at Key Inn And Suites Tustin is a top priority. We're constantly working on maintaining a welcoming and comfortable environment for all our guests. We hope to have you back soon and promise a better experience.

4/10 Médiocre

Veronica

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dirty
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 22 mars 2024
Veronica, we regret to hear that your expectations were not met during your stay. Cleanliness is an integral part of our commitment to guests, and we take any concerns raised seriously. Rest assured, this will be addressed with the relevant teams for immediate review and action. We appreciate your feedback and hope you might grant us another opportunity to better serve you in the future.

10/10 Excellent

Heather

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Key Inn & Suites sits in a great location. There are restaurants within walking distance, a laundry facility also within walking distance. Staff are friendly and courteous. The room really wasn't too bad. It is pretty spacious and clean. There were two things that were a bit of an issue. The bathroom door had an issue with a loose hinge and the carpets could use some cleaning. I do not like to wear footwear indoors and my feet was getting dirty from walking around the room that I ended up wearing socks the entire time....maybe a good steam cleaning or however you would clean carpets. All in all, I would rate the hotel a 9/10!
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 22 mars 2024
Heather, it's splendid to know you enjoyed your stay at Key Inn And Suites Tustin. We take pride in our convenient location and our team members' cordial nature and it's wonderful to know that your stay reflected this. It's also pleasing to hear that you found your room spacious and neat. About your feedback on the bathroom door and carpet condition, we appreciate the observations and will make sure we address these matters. We love to take care of all finer details to provide a comfortable experience to our guests. Your willingness to return makes our efforts worthwhile. We're looking forward to welcoming you back.

8/10 Bien

Glenda

Séjour de 7 nuits en mars 2024
Réponse de Customer Service le 8 avr. 2024
Glenda, we're pleased to see you had a positive experience at Key Inn And Suites Tustin. We appreciate your 4-star rating and hope to have the pleasure of welcoming you back again soon.

8/10 Bien

Edward

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Close to freeway
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Edward, thank you for sharing your experience at the Key Inn and Suites Tustin. It's fantastic to know our location with freeway proximity offered you easy access to your outings and explorations. We're looking forward to welcoming you back.

10/10 Excellent

Elena

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Elena, it's delightful to hear about your positive experience at Key Inn And Suites Tustin. We always aim to deliver top-rate service and it's wonderful to know we achieved that during your stay. We sincerely hope you'll return to our establishment in the future.

6/10 Satisfaisant

Colin

Les points forts : Propreté
Les points faibles : Équipements
This is a low-cost hotel, a perfectly serviceable hotel for a seasoned traveler who needs something simple and cheap (not recommendfor family). It's right of the highway so noise can be an issue. Location's decent, with the Marketplace with 5 minutes. First room smelled of smoke but staff provided a second room without issue.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 11 mars 2024
Colin, thank you for taking the time to share your thoughts. Your feedback about the potential noise due to our proximity to the highway is noted and appreciated. We aim to accommodate all types of travelers and are glad our colleagues were able to promptly address and rectify your concern about the initial room. Please do keep us in mind for future travels, as we are always striving to improve our guest experience.

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I very much enjoyed my stay at Key Inn & Suites! I will be returning :)
Séjour de 7 nuits en février 2024
Réponse de Customer Service le 6 mars 2024
Matthew, it's fantastic to hear your time at Key Inn And Suites Tustin was enjoyable and we couldn't be happier knowing you plan to return. Our team eagerly awaits your next visit!

6/10 Satisfaisant

Thomas

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 mars 2024
Thank you for the feedback, Thomas.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 Satisfaisant

DUCK HYUN

beside of the i-5 freeway.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 25 févr. 2024
It appears you had noticed our proximity to the I-5 freeway. We understand that location preferences may vary between guests. We hope the rest of your stay was satisfactory, and we would be delighted to have you with us again.

4/10 Médiocre

Mandana

Séjour de 7 nuits en février 2024
Réponse de Customer Service le 20 mars 2024
Mandana, it's disappointing to hear that your experience did not meet your expectations. While it's unfortunate that we didn't have specific details, it's through feedback that we can identify areas needing improvement. We truly value your opinion and would appreciate it if you could provide more information about your stay. This way, we can strive to make your future stays better.

6/10 Satisfaisant

efren

It's alright
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 24 févr. 2024
Efren, thank you for sharing your feedback. It sounds like your stay was acceptable, but may not have fully met your expectations. We hope upon your next visit, you will find all aspects of your stay more than satisfactory.

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 févr. 2024
Thanks for the fantastic rating, Matthew!It's outstanding we could exceed your expectations during your stay at Key Inn And Suites Tustin. We're all looking forward to your next stay with us.

10/10 Excellent

Danny

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Thank you for sharing, Danny!At Key Inn And Suites Tustin, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

2/10 Horrible

Cynthia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
We appreciate you taking the time to share your feedback, Cynthia.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Jesus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 18 févr. 2024
We appreciate the feedback, Jesus.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Walter

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 mars 2024
Walter, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Key Inn And Suites Tustin!

2/10 Horrible

Lizbeth

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
dirty
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 17 févr. 2024
Lizbeth, it's unfortunate to hear about your experience. Providing a clean environment is of utmost importance to us and we regret that we didn't meet this expectation in your case. We appreciate your feedback and use this information in our ongoing efforts to continually enhance the guest experience.

6/10 Satisfaisant

Efren

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 14 févr. 2024
We appreciate the feedback, Efren.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The check in orders was quick, friendly and helpful.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 12 févr. 2024
Amanda, it's great to hear your check-in process at Key Inn and Suites Tustin was swift and pleasant. We're thrilled that our hardworking team members left a positive impression. Thank you for choosing our hotel and for taking the time to share your experience. We hope to welcome you back soon.

6/10 Satisfaisant

SHARON

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
simple overnight stay
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 12 févr. 2024
Thank you for sharing, Sharon.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 Bien

Sheronda

Les points forts : Infrastructures et conditions de l’hébergement
They need a 24/7 security guard.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 11 févr. 2024
Sheronda, thank you for the positive review and for the feedback about enhancing security measures. Key Inn And Suites Tustin always keeps the safety of our guests as a top priority. Rest assured that we continuously evaluate and update our security according to guest feedback and hotel needs. We can't wait to welcome you back for another stay in the near future.

2/10 Horrible

Jerry

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 mars 2024
We appreciate your feedback, Jerry.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 Bien

Norman

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 10 févr. 2024
Thank you for the great rating, Norman!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Key Inn And Suites Tustin. We'd like to share an even better experience with you soon.

8/10 Bien

Yolanda

Voyage d’affaires
Les points forts : Propreté et personnel et service
It was hard to sleep with the room on the same side of the frwy, not to mention the room was cold and not eniugh blankets
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 6 févr. 2024
Yolanda, we appreciate you choosing to stay at the Key Inn And Suites Tustin and for sharing this feedback. We're sorry to hear about the issues you encountered with some noise and room temperature. Our team members always aim to ensure optimal comfort for our guests and we'll definitely consider your pointers in this regard. We hope to have another chance to serve you better in the future.

2/10 Horrible

Dennis

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 31 janv. 2024
Dennis, it seems you didn't have the ideal experience at our hotel. We appreciate ratings as they make us aware of areas that need our attention. We certainly wish to rectify any issues you encountered to ensure a better experience in the future. We look forward to offering you an improved stay should you give us another chance.

10/10 Excellent

Jay

Les points forts : Équipements
Great stay
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 29 janv. 2024
Jay, it's delightful to hear of your wonderful stay at Key Inn And Suites Tustin. We aim to provide our guests with memorable experiences and we're thrilled you enjoyed your time with us. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Mayra

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 20 mars 2024
Thank you for the 5 out of 5 rating, Mayra!We're thrilled to see how much you enjoyed staying at Key Inn And Suites Tustin. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 Bien

Christopher

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 26 janv. 2024
Christopher, thank you for your high rating of Key Inn And Suites Tustin. We're thrilled that you enjoyed your stay. We look forward to having you with us again in the future.

8/10 Bien

Fredy

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 17 janv. 2024
Fredy, thank you for taking the time to rate your stay at Key Inn And Suites Tustin. We're pleased to see that your experience with us was a positive one. We greatly appreciate your support and look forward to the opportunity of welcoming you back in the future.

10/10 Excellent

Toshiyuki

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 16 janv. 2024
Toshiyuki, it's great to hear you had a wonderful experience at Key Inn And Suites Tustin. We sincerely appreciate the perfect score and hope to have the pleasure of welcoming you back soon.

8/10 Bien

Candyce

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Newly upgraded room
The room seemed like it was just updated. Smelt like new carpet. The heating unit could have used an upgrade too it was very loud. There was only like warm water. I tried to wash my face and the water in both skunk and shower didn’t get above room temp at best.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 15 janv. 2024
Candyce, thank you for sharing your experience at Key Inn And Suites Tustin. We're delighted you enjoyed our newly renovated rooms with fresh carpet. About the heating system noise and lukewarm water reported, these are valuable insights which we'll take into consideration for further improvement. It is and always will be our aim to ensure a comfortable stay for our guests. Looking forward to your next stay.