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Avis sur Cattleya Hotel

3 out of 5
Cattleya Hotel
17A Macoya Rd, Tunapuna, Tunapuna–Piarco

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 4 avis sur 36." "
Note des voyageurs de 8 (Bien), d’après 8 avis sur 36." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 36." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 36." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 36." "

6,6/10

Propreté

6,2/10

Personnel et service

5,0/10

Équipements

5,6/10

Infrastructures et conditions de l’hébergement

5,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Danielle

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff could do with customer training. The quarrelled and used abusive language all throughout the hotel. If the hotel is for a brief stay, then by all means use it. Its definitely not for a family vacation.
Séjour de 4 nuits en février 2024

6/10 Satisfaisant

Tiwana

Les points forts : Propreté
Les points faibles : Équipements
I have stayed here 3 different times using expedia. The prices does not match the room. 2/3 times there were no microwave or fridge in the room. 1/3 times no front desk staff to check in or out. There will be parties on the compound and will be loud in your room. 1/3 time room window will not lock. 1/3 times food shop was available on compound. All times you will not know the size of your room based on Expedia photos. Price adjustment needed based on room quality. However Gym on compound. Grounds keeper is friendly and there mostly all day. No refrigerator in room to store food. No coffee machine. No microwave. You will be booking just a room. For me that’s exactly what I wanted and the gym 24hr. Prices need adjustment. 3 Stars.
Séjour de 8 nuits en janvier 2024

8/10 Bien

Shanta

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Amanda

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

2/10 Horrible

Denisha

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Front desk staff was almost always missing. Could not get into hotel one night as there was no one to let me in.
Séjour de 4 nuits en novembre 2023

6/10 Satisfaisant

Leroyah

Séjour de 4 nuits en novembre 2023

2/10 Horrible

James

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023

4/10 Médiocre

Nurjahan

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en septembre 2023

8/10 Bien

Tiwana

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
I booked and stayed twice through Expedia. However Expedia does not have an accurate listing of this place. The first time I paid over $100US more than the second, but my room was a tiny box the first time. Second time I paid less and the room was bigger with a microwave and fridge. About to book a third time and not even sure what room to pick. But this time I have the staff info to call right after I book to make sure I get a decent room. On my first trip I arrived to no front desk at 10pm and had to sit outside with my suitcases for about 45min-1hr, until compound security was able to reach hotel staff to check me in. On my second visit front desk messaged me the day before my trip to confirm my arrival time. Also there is no food service in the hotel! There is a shop outside but not consistent with hours. Overall staff is friendly and helpful as long as they are there. I still loved it because the gym is on the premises but you have to pay. Still liked being able to walk to the gym.
Séjour de 7 nuits en août 2023

8/10 Bien

Jordane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My stay here was short but pleasant. Very good on value
Séjour de 2 nuits en juillet 2023

2/10 Horrible

Abby

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023

8/10 Bien

Harrison

Voyage en groupe
Les points forts : Propreté et personnel et service
The property was a little run down and certain areas of room were broken. However staff were accomodating and the location was good and hotel was clean
Séjour de 8 nuits en février 2023

10/10 Excellent

Morexa

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is the perfect location to stay if you have a function at the Centre of Excellence. Proximity to transportation and everything else is also an asset
Séjour de 3 nuits en octobre 2022

6/10 Satisfaisant

Raymond, Whitby

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Staff were very pleasant and courteous. Rooms were clean and comfortable. Facilities are run down, front desk is rarely staffed. Profile on site is dated, the photos are old. There is no breakfast available and there is no taxi service readily available.
Séjour de 6 nuits en août 2022

6/10 Satisfaisant

Natasha Van Den

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Already graded
Séjour de 1 nuit en août 2022

6/10 Satisfaisant

Iesha

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et équipements
The rooms were pretty clean and smelled good as you opened the door. The a.c didn't work well so the room was pretty hot at times. The ONLY time i saw A staff member was when we were checking in, and had a long wait before she came. The next day, no staff in site. We waited a while hr in the lobby till someone showed up...and checking out, there was no again.....overall it was ok for what it was...
Séjour de 2 nuits en mai 2022
Réponse de Hotel Agent le 16 juil. 2022
Thank you for the feedback. We will strive to improve on the areas of concern.

2/10 Horrible

Andel

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Just an ok spot , no iron in room , no assistance from front desk clerk , seems like they leave the property and guests are on their own until the next day
Séjour de 1 nuit en mai 2022

8/10 Bien

Theresa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Proximity to popular services Friendliness of staff
Séjour de 5 nuits en mars 2022

4/10 Médiocre

Theresa

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
i rarely got assistance about access to food and transport. Only one lady was helpful to get me transported once. The taxi service man was never available
Séjour de 2 nuits en mars 2022
Réponse de Hotel Agent le 7 mars 2022
We are so sorry that your experience failed to match your expectations. Your feedback is being reviewed and corrective action will be taken.

6/10 Satisfaisant

Rubena

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
Good relaxing location. There need be some general attention to basic hotel house keeping, especially to accommodate guests travelling from overseas eg, teas and coffee in room, a kettle or and microwave, a table, and chair as for a couple. The mirror in bathroom missing, no soap or shampoo holder, no breakfast facilities. Otherwise the front desk staff was very helpful.
Séjour de 1 nuit en janvier 2022
Réponse de Hotel Agent le 9 mars 2022
Thank you for your candid feedback. Our management team will address your concerns to ensure that future experiences match your expectations.

10/10 Excellent

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was really nice and comfortable, I enjoyed a wonderful soak in the tub, really clean and spacious room
Séjour de 1 nuit en décembre 2021
Réponse de Hotel Agent le 20 déc. 2021
Thank you for your feedback. We were delighted to have you.

2/10 Horrible

Jose Lopez

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Esta malisimo no ay ni donde desayunar ni comer mentira de pisina no ay
Séjour de 9 nuits en octobre 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
I love the location and i felt safe on the property. Accommodations were standard and could be improved by having warmer water, coffee in the morning for guest, adequate vending machines. Housekeeping did not clean pur room at all in the 5 days we were there.
Séjour de 5 nuits en février 2020

2/10 Horrible

Glenda

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible!!
Séjour de 5 nuits en février 2020
Réponse de Cattleya le 28 févr. 2020
Thank you for your candid feedback. We regret your experience failed to match your expectations. We will work to making the necessary changes to improve our service.

6/10 Satisfaisant

Rich, Daegu Korea

Voyage en groupe
Les points forts : Propreté et personnel et service
Ok for one night but at most a three star hotel. Also quite noisy
Séjour de 1 nuit en février 2020
Réponse de Cattleya le 27 févr. 2020
Thank you for sharing your feedback. We are addressing the challenge you experienced with the noise levels during your stay.

8/10 Bien

Voyageur vérifié

Staff was helpful. The sheets pillows and comforter was old and needs replacing. There was a fet one night which i was not warnrd about. The boxes were right behind my room and i the music went on till 5am. I could not sleep or even look at tv for the music was so loud in my room. Had a headache all the next day.
Séjour de 7 nuits en octobre 2019
Réponse de Cattleya Hotel le 14 oct. 2019
Thank you for sharing your feedback with us. We sincerely apologize for the challenges you experienced during your stay.

6/10 Satisfaisant

Avidesh

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Extremely Disappointing
I was extremely disappointing in the hotel, first of all the photos that was advertised and the actual was two totally different ( false advertising ) The hotel is in need for a major renovation, the hotel service well lets say for a business traveler I didn't expect to go to a separate room to iron my clothes, lots of soap in the room but thats it. No parking available for the hotel guest in the evening lots of other vehicles parked to use the community pool. The only positive is one of the male front desk staff tried to be helpful as possible.
Séjour de 3 nuits en octobre 2019
Réponse de Cattleya le 10 oct. 2019
We truly regret that your experience did not meet your expectations. We are currently working diligently at improving our facilities to offer a higher quality of service to all our guests.

10/10 Excellent

J.P., Houston

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kind staff and nice facilities overall. My only point of concern was safety outside the Centre of Excellence (CoE) that contains Cattleya. CoE is gated and has a guard, so it feels secure, but Tunapuna is not safe. Otherwise, very nice hotel.
Séjour de 6 nuits en septembre 2019
Réponse de Cattleya Hotel le 4 oct. 2019
Thank you for your feedback. We look forward to serving you again.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en septembre 2019
Réponse de Cattleya hotel le 4 oct. 2019
Thank you for your feedback.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Mosquito bite me inside the room. The table need to paint. It ugle. The room was not good at all.
Séjour de 8 nuits en septembre 2019
Réponse de COETNT le 23 sept. 2019
Good Day, We regret your experience failed to meet your expectations. We appreciate the feedback and will ensure there is no recurrence of the issues identified.

8/10 Bien

Nigel L.

Les points forts : Propreté
My short stay in Trinidad
Great
Séjour de 2 nuits en juillet 2019

6/10 Satisfaisant

Shervon

The place need to be upgraded.
Séjour de 2 nuits en août 2019
Réponse de Cattlyea Hotel le 5 sept. 2019
Thank you for sharing your feedback. We are currently engaged in the planning process of future upgrades and hope that we will have the opportunity to serve you again on completion.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the neatness of the environment and the staff service
Séjour de 2 nuits en juillet 2019
Réponse de Cattleyea le 6 août 2019
Thank you for sharing your feedback. We were delighted to have had the opportunity to serve you. We look forward to seeing you again.

8/10 Bien

Sherrie-Anne, Scarborough

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean premises and clean. Courteous and knowledgeable staff. Overall it was a comfortable experience.
Séjour de 1 nuit en juin 2019
Réponse de Cattleya le 6 juin 2019
Thank you for sharing your experience. We are happy you had a pleasant stay with us.

6/10 Satisfaisant

Lexie

Séjour de 2 nuits en mai 2019
Réponse de General Manager le 13 mai 2019
Thank you for your review. Could you tell us why 6 out of 10 so that we can address any issues that you may have had to improve the quality of the service we provide.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2019
Réponse de Cattleya le 3 mai 2019
Thank you for your feedback. Please share with us anyway we can improve your experience.