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Avis sur Wyndham Tulsa

3.5 out of 5
Wyndham Tulsa
10918 E 41st St, Tulsa, OK

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 187 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 258 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 228 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 183 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 145 avis sur 1001." "

6,8/10

Propreté

7,0/10

Personnel et service

6,0/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

Avis

4/10 Médiocre

Voyageur vérifié

Séjour de 2 nuits en mars 2020
Réponse de Jacquee le 23 mars 2020
We are sorry to hear that your stay wasn’t perfect. We hope you will return so that we can make things better.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The elevators were broke and we had to wait for 20 mins to get to our room or to get down from our room as it was overcrowded and limited to one slow elevator for the whole hotel, our AC was broke in our room when we called the front desk for fix or a fan they said they would call back and never did, I was also charged an unauthorized 107.33 by the hotel that I am still waiting on return. Not happy!
Séjour de 1 nuit en mars 2020
Réponse de Ebony le 15 mars 2020
Hello, first let me offer my sincerest apologies. Our guest happiness as well as comfort is a TOP priority here at the Wyndham Tulsa. Please contact us with your name so that we can look in into the issues you stated and together resolve them

8/10 Bien

Tasha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our stay was good our check in was not they didn’t get my reservation from hotels.com but they matched the price there were a couple features of the pool that didn’t work but the kids still loved it my only real complaint is They didn’t have an included breakfast
Séjour de 1 nuit en mars 2020
Réponse de Jacquee le 15 mars 2020
Thank you for your feedback. We are sorry that you had issues getting checked in, but glad we were able to match the price for you! We just finished renovating the pool and are working on the last couple things to have it up and running 100%. We do offer room packages with breakfast included, just so you know for your next stay. We hope to see you again soon!

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Had a pool for the kids------ extremely over crowded and very loud in pool area. Probably won't go back
Séjour de 1 nuit en mars 2020
Réponse de Jacquee le 14 mars 2020
We are sorry you didn’t enjoy the pool. It is a great place for the kids to let off steam before returning to the room. It was closed all last month for renovations, so the kids are getting great use out of it right now! We hope you will return at a time that’s less crowded for you!

8/10 Bien

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First room had bugs and then you gave me a different one which was fine.
Séjour de 5 nuits en février 2020
Réponse de Ebony le 1 mars 2020
I sincerely apologize for any inconvenience this may have caused you while staying with us. We are at your service if any need arises.

4/10 Médiocre

Ashley, Valliant

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Booked this hotel for use of pool facilities for my sons 6th birthday. Arrived at hotel staff was friendly and check in was easy. Went to elevator to go up to the rooms and seen the pool facilities were undergoing renovation. Got up to the room and the beds were like rocks. Have stayed in this hotel before and the beds weren’t bad however in this particular room they were horrible. Decided to book elsewhere we were in the room long enough to book another hotel. The room was clean however and it is understandable things need renovation just wish I would have known that prior to booking.
Séjour de 2 nuits en février 2020
Réponse de Jacquee le 25 févr. 2020
We are sorry to hear that you arrived without knowing that the pool was closed for renovations. It is posted on the websites and the staff is telling everyone as they call to make reservations, but that didn’t help you with your stay. The pool will be reopened in March and we hope you will return then to see how great it looks! We are also working on renovating all the rooms so you will much more comfortable on your next trip! We look forward to seeing you!

4/10 Médiocre

Stephanie

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not good!
The first room we were given it took 5 flushes to flush the toilet and one if the bathroom lights was burned out. I called down to ask for a light bulb and 30 minutes went down to the desk to ask for one and was told engineering had to change it. After telling them about the toilet they offered another room. The second room was not very clean. The bathmat was wadded up beside the toilet and the bathroom and room floor did not appear to be swept. Lastly the air conditioner did not get cool until sometime in the middle of the night. Overall it was not a good hotel experience.
Séjour de 1 nuit en février 2020
Réponse de Jacquee le 23 févr. 2020
We are sorry to hear about your stay and apologize for the inconvenience of having to move rooms. We are in the midst of a huge renovation and the rooms are a top priority! We want everything about your stay to be perfect and your feedback will help us get there! We look forward to seeing you again

2/10 Horrible

Ronald

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Worst ever
way over priced, rooms not clean and way out of date, key card didn't work, Toilet seat was so wrong and nasty looking
Séjour de 1 nuit en février 2020
Réponse de Jacquee le 23 févr. 2020
We are sorry to hear you didn’t enjoy your stay. We are in the midst of a huge renovation and the rooms and key readers are a top priority! We hope you will return soon and see all that has been improved!

4/10 Médiocre

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff was very accommodating and helpful, and the breakfast was good however we had some issues... The pool was being renovated, which we would have known if we had read the fine print while booking, the room was not very clean, microwaves cord wasnt even long enough to be plugged in, and blowdryer was actually sticky
Séjour de 1 nuit en février 2020
Réponse de neli Lopez ,Front desk Supervisor le 15 févr. 2020
first I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case we fell at the time, you were staying with us, Please don't let this experience keep you from coming back I will make sure your next stay is 100%,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Séjour de 1 nuit en janvier 2020
Réponse de Jacquee le 20 janv. 2020
Thank you for your feedback

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
More positives than negatives
Check in was easy, the staff was pleasant. Overall the hotel was clean and nice. The buffet breakfast was set up nice with a good variety of food. The younger kids loved the indoor pool! They had small slides and the water was shallow. The nightly rate that we got was a good price. The only negative thing was when you got off the elevator there was a musty smell. When we opened the room door, there was a smell in there too. Once in the room for a little while, you didn’t notice it as much.
Séjour de 3 nuits en janvier 2020
Réponse de Jacquee le 20 janv. 2020
Thank you for your feedback. We are glad you enjoyed your stay! We are beginning a huge renovation this month on the hotel so your next trip should be perfect!

2/10 Horrible

PERRY

Voyage d’affaires
Les points faibles : Personnel et service
Room keys would not work. Was a long way from the desk and had to go back several times. Finally had to get maintenance up there, and then management to be able to get into the room. This happened more than once. Also, stayed 2 nights and purchased breakfast with the room rate. Had to go back to the desk both times because they said we did not receive the breakfast with the room. I had the receipt showing my room came with breakfast.
Séjour de 1 nuit en janvier 2020
Réponse de Jacquee le 20 janv. 2020
We are sorry you encountered so many issues during your stay. We will address areas these at the next managers meeting. Thank you for letting us know!

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Microwave did not work, ran out of towels, toilet paper, room was not cleaned, didn’t have hot water for a whole day, kids pool is supposed to be “heated” it was cold, this place needs a lot of remodeling. The lady at the front desk at night seemed pissed of i asked her a question about my account. The only good thing about this hotel is a lady named Kayla. She was very helpful she needs to work at a resort that will appreciate her. Not this dump. Stay away from this place
Séjour de 3 nuits en janvier 2020
Réponse de Jacquee le 20 janv. 2020
Thank you for your feedback! We are glad you liked Kayla! We are beginning a huge renovation this month and hope you return to see all the “new”, including maintenance, policies, and staffing procedures.

6/10 Satisfaisant

Stephen

Voyage en famille
Les points forts : Propreté et confort de la chambre
Ok not great
Major key issues, Heat would not get hot, no extra blankets
Séjour de 3 nuits en janvier 2020
Réponse de Jacquee le 20 janv. 2020
Thank you for your feedback. We are beginning a huge renovation this month and your next stay with will find you warm and key issue free!!!

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Very mediocre facility; way overpriced. Decor is outdated and heat/air doesn’t work properly.
Séjour de 1 nuit en janvier 2020
Réponse de Jacquee le 19 janv. 2020
We are sorry to hear you didn’t enjoy your stay. We are beginning a huge renovation this month and we do hope you will return to see all that we’ve accomplished!

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in time is 3pm but it was after 4pm before rooms were ready, & no offer of any accommodation. This put us behind because we had somewhere to be. The breakfast buffet was disappointing.
Séjour de 1 nuit en janvier 2020
Réponse de Jacquee le 19 janv. 2020
Thank you for your feedback. We apologize for the delay in getting all the rooms ready and hope it didn’t inconvenience you too much. I’m sorry you didn’t enjoy breakfast. We will address these issues and hope that you will return soon so you can see how much we’ve improved!

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disappointed
There was so much moisture inside on the curtains it was starting to mold. Along with the ceiling in the bathroom. And anytime we left and came back we had to get our key re scanned. This included midnight after the races every single night. And nothing was offered for the inconvience. We were told each time it was fixed. each night we would get to the 7th floor all the way to the end of the hall and neither key would work.
Séjour de 6 nuits en décembre 2019
Réponse de Jacquee le 7 janv. 2020
Thank you for your feedback. We are currently in a huge renovation of the hotel -including the rooms and the locks to make your next stay better. We hope you will return soon so see all we’ve accomplished!

6/10 Satisfaisant

Michael

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tv remote battery cover broken , bulb in lamp out, illegals only cleaned room 1 time in 4 days and no speak english
Séjour de 4 nuits en janvier 2020
Réponse de Jacquee le 7 janv. 2020
Thank you for your feedback. We will look into your reservation to get the room number to fix the broken cover and bulb. I’m not sure why housekeeping didn’t get your room spruced up during your stay but that will be addressed. We hope you will return soon so you can see all the improvements coming with our renovation.

8/10 Bien

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Front desk was helpful when needed. Had no problems and easy to find hotel
Séjour de 3 nuits en janvier 2020
Réponse de Jacquee le 6 janv. 2020
So glad to hear you had a great stay, we hope you will return soon! Thank you for your feedback!

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never Again! Avoid this Dump!
Management is a joke. Screwed up my credit card by charging the full amount, then refunded it, and then charging it again. Oh, and the refund wouldn’t get back to my card for “5-10” business days. Very dismissive and condescending. I understand the ‘not responsible’ for items left in room.... but, I’ve worked at a 20+ cabin resort and have worked to get objects back to guests. This hotel? If you leave it, it’s gone! I left a $60 headlamp, not a big deal and wouldn’t seem to be something housekeeping would steal. Either they have a dishonest housekeeping staff, or management doesn’t take guest experience seriously. I’m betting on the latter. I left numerous messages for management to call me regarding the credit card fiasco and my headlamp. They would never return my call. The only way I could talk to them is if I used a different phone and caught them picking up the line-they apparently used their caller id and wouldn’t answer my phone number, calling several times in a row until the call dropped. I have stayed at this hotel numerous times because of its water park. I will never stay at this facility again. Some rooms are cleaner than others. This was our worst stay-mildew smell, dirty sheets, just funky as all get out. My daughter may be upset that I won’t book here again (stay in Tulsa one weekend a month with my daughter). But, it would take an act of goodwill from corporate to change my mind. Namely, I just want my headlamp back after dealing with such terrible people.
Séjour de 2 nuits en décembre 2019
Réponse de Jacquee le 7 janv. 2020
I would like to apologize for all of the issues you experienced during your stay. We are undergoing a huge revamp of the hotel right now, including staffing and rooms. I hope you will consider staying with us again to see all we have accomplished.

4/10 Médiocre

chelsea

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
waste of money!
fire alarm went off late at night due to an employee burning something in the kitchen, way past the kitchen being closed. our room keys had to be reset multiple times and even once came up to our room and it wasn’t locked, “water park” was a joke. it’s a kiddie pool with a slide, water is cloudy, smells bad, and overall dirty, guy that checked us in didn’t even know if i paid for a single bed room and double bed. hotels.com states has free breakfast, it’s $12 per person. overall not an enjoyable experience. will not stay here again
Séjour de 1 nuit en décembre 2019
Réponse de Jacquee le 7 janv. 2020
Thank you for your feedback. We do apologize for the alarm going off. That’s never fun. We are currently undergoing a huge renovation which includes staffing and rooms. E hope the next time you’re in Tulsa you’ll come stay with us and see all we’ve accomplished!

8/10 Bien

Darian

Les points forts : Propreté et personnel et service
Decent stay
Beds were too hard and the floors were hard wood. Overall easy stay. Felt nice to relax and unwind.
Séjour de 1 nuit en décembre 2019
Réponse de Jacquee le 30 déc. 2019
Thank you for your feedback! We are so glad you could relax and unwind. We are sorry you didn’t like the beds. We will begin a renovation in January and hope you come back to see all that we have improved!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It has a welcoming main entrance, restaurant/bar, attractive water park, the elevators smell wonderful. The only negative was our bathroom deposit tank was faulty and we had to be pressing on handle to make sure the plug caught on to avoid hearing the spray of water filling the tank. Other than that the staff was courteous and were very accommodating.
Séjour de 2 nuits en décembre 2019
Réponse de Jacquee le 28 déc. 2019
Thank you for your feedback. We would be happy to replace that faulty toilet piece. If we knew what room you were in that would be helpful but if you don’t reply we will find it! We are so glad you were welcomed in with the lobby and enjoyed the restaurant and Leapin’ Louie’s Lagoon. We will begin a huge renovation in January and hope you will return to see how much better it will be for your next stay! Happy New Year!

8/10 Bien

Debbie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our stay was a Christmas present for the little one’s in our family. We get together & call it “Cousin Time” they loved Leaping Loui’s! We made a wonderful memory for them! The only thing we were disappointed in was that the hot tub was not working for adults.
Séjour de 1 nuit en décembre 2019
Réponse de Jacquee le 26 déc. 2019
Thank you for your feedback. Sorry the hot tub was not operational during your stay. We are beginning a huge renovation in January and making lots of improvements on the property. We hope you will return soon to enjoy the hotel and all of its amenities! If you would like to email pics with Louie the frog your child could be featured on our page! We hope you are having a very Merry Christmas for Cousin Time!

2/10 Horrible

A

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The room was really cold, the heater didn't work properly. Also, the water in the shower was only lukewarm.
Séjour de 1 nuit en décembre 2019
Réponse de Jacquee le 21 déc. 2019
Thank you for your feedback. We are sorry that your heater and water wasn't up to keeping you warm. We are about to begin a huge renovation in January. We do hope you will come back for your next visit to see all we have accomplished.

6/10 Satisfaisant

David

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Was ok
Outside of hotel nice, inside hotel room wasnt extremely clean, beds were uncomfortable, noise from ventilation, tiny bathroom, never changed toilet paper when empty, didnt replace shampoo when used, seemed like just made bed, that's it. Child thought she had bed bugs, I saw 1 thing suspicious, but couldn't confirm otherwise .
Séjour de 4 nuits en décembre 2019
Réponse de Jacquee le 15 déc. 2019
Thank you for your feedback. We apologize for the service you received while here. We know there are things to improve, and we will begin a HUGE renovations on the hotel next month! We would like to check the room if you could please give us the room number you were staying in or email us with your last name and reservation. We hope you come back soon to see all we've accomplished and improved!

2/10 Horrible

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2019
Réponse de Jacquee le 15 déc. 2019
Thank you for your feedback

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Confort de la chambre
Weekend Review
We had a pleasant stay on our weekend trip. I was worried because after we book here we read some really bad reviews. But I’m happy to say our visit was pleasant. Things that would agree with bad reviews there is a bad smell to hall carpet. Thankful our room was not carpeted. Also we where advised to reactive our key every time we when out of hotel to ensure it worked. Good location and comfortable stay.
Séjour de 3 nuits en décembre 2019
Réponse de Jacquee le 11 déc. 2019
Thank you for the feedback! We are glad that you enjoyed your stay and hope to see you back again soon. We are always trying to improve and it's feedback like yours that help us!

6/10 Satisfaisant

Michael

Voyage en famille
Les points forts : Personnel et service
It was decent kinda outdated in bathroom it seemed clean just older. Front desk people were very helpful for us though we booked the wrong date and they assisted us in getting it fixed
Séjour de 1 nuit en décembre 2019
Réponse de Jacquee le 9 déc. 2019
Thank you for your feedback. We are so glad the front desk could accommodate you in getting the right dates. We hope you will come back and see all the things we are working on to improve your next stay!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Jacquee le 9 déc. 2019
Thank you for the great feedback!

6/10 Satisfaisant

Chris

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Warm pool for kids but needs some work
You could tell that the hotel was at one time a really nice place, but it had become run down. The staff was nice and as helpful as could be, I believe. The kids pool was really warm which was great, but many of the features did not work at all and the floor of the pool was in disrepair and rough. Our room was clean and looked good, but the heater never really blew warm air or changed the temp in the room. There was also a loud, weird clicking noise in the room when we turned on the bathroom light.
Séjour de 3 nuits en novembre 2019
Réponse de Jacquee le 2 déc. 2019
Thank you for your feedback. We are glad the kids liked the pool! I'll look up your reservation to find your room number and look into lights and heater. We are always making improvements and hope you come back soon to see all we've accomplished!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en novembre 2019
Réponse de Jacquee le 2 déc. 2019
Thank you for your feedback. We are always improving and hope you come back doin to ar all we've done!

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2019
Réponse de Jacquee le 2 déc. 2019
Thank you for your feedback. Wtw always making improvements and hope you come back again soon.

2/10 Horrible

Joel

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et confort de la chambre
Séjour de 2 nuits en novembre 2019
Réponse de Jacquee le 2 déc. 2019
Thank you for your feedback. We are always making improvements and hope you come back soon to see all we've accomplished

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Confort de la chambre
hotel is outdated. rooms feel like luigis mansion. the only thing this hotel has going is the kids pool indoors.
Séjour de 1 nuit en novembre 2019
Réponse de Jacquee le 2 déc. 2019
Thank you for your feedback. We are always making improvements and hope you will come back to see all we've accomplished. The kids pool is great and happy you liked it!

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Weekend getaway
Checked in with no problem. When we walked toward our room we noticed water on the carpet outside the room next door. After a few minutes in our room we noticed a smell of “mildew”. We tried to use a can spray to no avail. We requested another room and that was granted. However, that room had not been cleaned at all. Beds were not made and trash everywhere. Hoping to get my credit card deposit returned.
Séjour de 1 nuit en novembre 2019
Réponse de Jacquee le 26 nov. 2019
We're sorry you didn't enjoy your stay. We will need you name to look into the issues.

2/10 Horrible

Kellie

Séjour de 1 nuit en novembre 2019

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2019
Réponse de Jacquee le 25 nov. 2019
Thank you for your feedback. We are always making improvements and hope you will come back soon to see all we have accomplished.

2/10 Horrible

Daniel

Voyage en famille
Les points faibles : Personnel et service et confort de la chambre
Awful
Apparently the key cards deactivate when you leave the building and you’ll have to go to the front desk each time to reactivate. Also our A/C did not work and when we called the front desk about getting a new room they said they could but couldn’t guarantee it would work any better. We told them to refund us the stay and went to a different hotel.
Séjour de 2 nuits en novembre 2019
Réponse de Jacquee le 19 nov. 2019
Thank you for your feedback. I am sorry you felt the need to leave. Key cards can deactivate if they are near your phone but they definitely are not deactivated by leaving the building. We will have maintenance look into the AC. We address always making improvements on the hotel and we hope you come back and let us show you hope much better we can be.

4/10 Médiocre

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No limpiaron el cuarto ni un día y no dejaban tallas ni sábanas limpias 😡😡😡👎👎👎👎
Séjour de 3 nuits en novembre 2019
Réponse de Jacquee le 25 nov. 2019
Thank you for your feedback. We're sorry your room didn't get housekeeping services one day. We will work on that!

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like? Nothing Nothing more to say so no more characters
Séjour de 1 nuit en novembre 2019
Réponse de Jacquee le 26 nov. 2019
Thank you for your feedback. We are sorry to hear you didn't enjoy your stay. We're always making improvements and hope you will return soon to see all we have accomplished.

2/10 Horrible

Cassie

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en novembre 2019
Réponse de Jacquee le 19 nov. 2019
We are sorry to hear you didn't enjoy your stay. We hope you come back and let us show you how much we have improved.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2019
Réponse de Jacquee le 18 nov. 2019
Thank toy for your feedback! We hope to see you again soon!

4/10 Médiocre

Kevin

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Housekeeping failures
My previous stays have all been fine, which is why I went back. This time, things changed. Housekeeping wasn't even close when I arrived at 9:30 pm to having reserved rooms cleaned so people could be checked in. One woman had been waiting since 7pm. Since I was wanting a king room instead of a double, I got a room after just an hour wait. Then, due to maintenance issues with the door, I ended up with multiple trips back to the desk (with luggage) trying to get room cards to work. Finally, just before midnight, I finally was set in a different room. During this time, the lobby filled up with people waiting to get into a room before emptying out. Then, over the 4 nights, house keeping only did my room 1 day. And my room key had to be renewed every night at the desk.
Séjour de 4 nuits en novembre 2019
Réponse de Jacquee le 19 nov. 2019
We are sorry to hear about the issues you had while you stayed with us. We had unexpected guests show up and we did our best to get everyone a room as quickly as possible. We hope you will return soon and give us another chance at making this the best hotel stay yet.

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kids loved the indoor swimming pool! The staff were excellent as well. Stayed in a lot of hotels and this one exceeded expectations.
Séjour de 1 nuit en novembre 2019
Réponse de Jacquee le 15 nov. 2019
Thank you for your feedback. We are so glad you had a great stay and the kids loved Leapin' Louie's Lagoon! We hope to see you again soon!

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
This motel has lost most of its glamor. It is in need of some serious renevation
Séjour de 2 nuits en novembre 2019
Réponse de Jacquee le 12 nov. 2019
Thank you for your feedback. We are always working on improvements and hope you come back soon to see what we've accomplished!

8/10 Bien

Derek

Séjour de 1 nuit en novembre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
First sight appearance was great and front desk was also, Rooms are very out dated and the mold smell took my breath away, bed so uncomfortable and noisy we had to pull the mattress to the floor also said there was HBO the cable guide did not match nor was the HBO available. Breakfast was very nice.
Séjour de 1 nuit en novembre 2019
Réponse de Jacquee le 9 déc. 2019
We are so sorry that you felt the need to pull the mattress to the floor. That should never have to happen when your trying to sleep. Unfortunately as this is an anonymous report I have no way of looking up what room you were in to fix the issue. If you would like to leave your name or room number we would be happy to look into it. We are glad you liked the front desk & lobby area. We hope you will return soon and see all of our improvements!

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Older property but very clean. Front updated but not rooms.
Séjour de 3 nuits en novembre 2019
Réponse de Jacquee le 10 nov. 2019
Thank you for your feedback! We are always making upgrades and improvements. We hope to see you again soon!

4/10 Médiocre

Voyageur vérifié

Séjour de 2 nuits en octobre 2019
Réponse de Jacquee le 4 nov. 2019
Thank you for your feedback. We hope you come back and try us again.