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Avis sur Staybridge Suites Woodland Hills, an IHG Hotel

3 out of 5
Staybridge Suites Woodland Hills, an IHG Hotel
11111 E 73rd St. South, Tulsa, OK

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 144 avis sur 247." "
Note des voyageurs de 8 (Bien), d’après 62 avis sur 247." "
Note des voyageurs de 6 (Satisfaisant), d’après 16 avis sur 247." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 247." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 247." "

8,8/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Josh

Les points forts : Personnel et service
Séjour de 4 nuits en avril 2024
Réponse de Tallee le 2 mai 2024
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites.Sincerely,Front Office Manager

10/10 Excellent

Rhonda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good property, staff friendly and helpful. Good breakfast.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 12 mars 2024
Dear Rhonda,We are very grateful to hear that you enjoyed your stay with us at Staybridge Suites in Tulsa, and we look forward to the next opportunity to accommodate you!Sincerely,David CaddellGeneral Managergm.staybridgetulsa@gmail.com

10/10 Excellent

Fransisco

Séjour de 2 nuits en février 2024
Réponse de Tallee le 2 mai 2024
Thank you for taking the time to tell us about your experience at Staybridge Suites. know that your feedback is extremely valuable to us. We hope that you will give us the opportunity again in the future.Again, thank you for choosing Staybridge Suites.Sincerely, Front Office Manager

10/10 Excellent

FRANCISCO

Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 19 févr. 2024
Hello Francisco,We are very grateful to hear that you enjoyed your stay with us at Staybridge Suites in Tulsa! Our dedicated staff is committed to providing guests with the highest level of cleanliness and service, and we greatly appreciate hearing that our efforts resulted in your positive experience. We look forward to your next visit!Sincerely,David Caddellgm.staybridgetulsa@gmail.com

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Manager le 31 janv. 2024
Dear Michael,We greatly appreciate learning that we succeeded in providing you with an exceptional experience during your stay at Staybridge Suites in Tulsa. Your response will be shared with our staff to acknowledge their dedication to deliver the highest level of cleanliness and guest services. We look forward to your next visit!

2/10 Horrible

Penny

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
We are very grateful for your choice to stat with us, and disappointed to hear that we did not exceed your expectations for your guest experience. Our staff is dedicated to providing the highest level of service to our guests, and we would appreciate an opportunity to learn more about how we could have better impressed you during your stay.

10/10 Excellent

Harold

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room had the size and number of beds we needed. It was also very clean and roomy.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 27 déc. 2023
We are very grateful to learn that we were able to provide you with comfortable accommodations that fit your needs. Our staff works very hard to ensure that our guests receive the highest level of cleanliness and service for an exceptional experience. We look forward to your next visit!

2/10 Horrible

Nathan

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not clean, very run down, broken television
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 21 déc. 2023
We greatly appreciate your choice to stay with us at Staybridge Suites in Tulsa, and we are also very sorry to hear that we did not have an opportunity to respond to your concerns during your stay. Please know that our staff is dedicated to providing the highest level of guest satisfaction. The TV's at our property are all operating, and usually concerns like this are resolved by replacing batteries in a remote control of resetting the signal. We are surprised to hear that you were not impressed by the cleanliness of our facility, and would be grateful for more detail of the areas that you found to be unsatisfactory. Our housekeeping staff is committed to providing our guests with the cleanest rooms and common areas, and we wish that we had known about your dissatisfaction with our service so that we would have had an opportunity to provide you with a different room or correct any other issues that resulted in this impression of our property.We will be grateful for an opportunity to better impress you with your next visit!

6/10 Satisfaisant

Harley

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
Room was small
Réponse de Hotel Manager le 17 déc. 2023
Thank you for the opportunity to accommodate you, and we are sorry to hear that the room that you selected did not provide enough space for your needs. We have a range of room types from studio suites, one-bedroom suites and two-bedroom suites available that we hope to provide for you during your next visit!

10/10 Excellent

Duane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very welcoming.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 31 janv. 2024
Dear Duane,Thank you very much for your choice to stay with us at Staybridge Suites in Tulsa, and we are very grateful that you experienced a positive experience during your stay with us. We look forward to your next visit!

2/10 Horrible

Aaron

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The guest in the room directly above us had a dog that started barking at 6:00 AM I finally complained to the desk at 7:40 AM and was told there wasn’t much they could do. No refund was offered.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 11 déc. 2023
We are grateful for the opportunity to accommodate you. We are also sad that we were not notified of the disturbance from the upstairs guests in order to remedy the situation sooner. When you reported the complaint that the dog had been barking upstairs, we called the upstairs guest immediately to ask them to return. They had left their dog alone in the room, and they responded to calm down their dog within a half hour of us contacting them. Upon check out, you had mentioned that the problem had been resolved shortly after you reported the disturbance, so we are regretful that you were not pleased with our resolution to the problem. We will be grateful for an opportunity to accommodate you in the future.

10/10 Excellent

HaoQi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms, super friendly staff, yummy breakfast!!
Séjour de 2 nuits en août 2023
Réponse de AGM le 3 nov. 2023
We LOVE to see 5's! Thank you for taking the time to show us some love. See you next time!

2/10 Horrible

James

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My family of six stayed at the hotel 3 nights in a two bedroom room. Inside the hotel is advertised as smoking free, however it smelt like cigarette smoke inside the room when we first arrived and every time we came back to the hotel, as if someone was smoking in our room while we were away. We opened the windows and that dispated the noxious cigarette smell so were able to sleep. We complained about the cigarette smell in our room which seemed to get worse every night. The staff gave us an air freshener and offered us a smaller room. They also stated we can't keep people from smoking. Additionally the bath tub had a crack in it. The carpeted floor in the living room area was bit damp. The towels and bedding were clean but the floors inside the room did not appear to be vacuumed well.
Séjour de 3 nuits en octobre 2023
Réponse de Cyndi W General Manager le 9 oct. 2023
Dear James,Thank you for your feedback. Please accept my sincerest apologies for the inconveniences you suffered during your stay with us. Our hotel is completely nonsmoking, Unfortunately there are some people who just don't want to follow the rules. We hope you will come back and give us another chance when you are in the Claremore area.Sincerely

8/10 Bien

katy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Cyndi W General Manager le 9 oct. 2023
Thank you for your feedback. Sincerely,

6/10 Satisfaisant

Antonio

Séjour de 7 nuits en août 2023
Réponse de Cyndi W General Manager le 21 sept. 2023
Thank you for your feedback.Sincerely,

8/10 Bien

Nick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Cyndi W General Manager le 15 août 2023
Thank you for your feedback. We are so glad you enjoyed your stay with us. We look forward to seeing you again when you are in the Tulsa area.Sincerely,

4/10 Médiocre

Michael

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Ceiling Damage
It was not a good stay. The ceiling paint was pealing in one area and there was water damage to another section.
Water damage/leakage
Pealed Paint
Water Damage on ceiling
Séjour de 1 nuit en juillet 2023
Réponse de Cyndi W General Manager le 25 juil. 2023
Thank you for your feedback. We will look into this immediately.Sincerely,

4/10 Médiocre

Stace

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Not for the handicapped.
I’m currently using crutches or a walker while recovering from surgery. There is no covered pull through entrance for this hotel. I booked a one bedroom suite. None of the pictures on the website are remotely similar to the bathroom in our suite. The bathroom door cleared the toilet by not more than an inch. No way I could get in the bathroom with the walker and trying to get in with crutches was near impossible. The toilet was very low. So painful for me to get up from without the aid of my walker or crutches. The second day of our stay they tried to give our room to someone else saying that we weren’t in their system. They had cancelled our room keys and didn’t tell us so I was locked out of the room with my walker waiting for my husband to go get new keys made. The couch was worn and difficult to get up from. The shower had a slow drain and the bathroom fan didn’t work. The only bright spot was the staff. They were very nice. The maintenance man was able to fix the drain and replaced the fan. We did not stay the second night. I would not stay again at this or any other Staybridge. I regret using my rewards on this stay.
Séjour de 2 nuits en juillet 2023
Réponse de Cyndi W General Manager le 24 juil. 2023
Thank you for taking the time to share your feedback. Please accept my apologies for the inconveniences you suffered during your stay. We do hope you will come back and give us another chance when you are in the Tulsa area.Sincerely,

2/10 Horrible

Felicia

Séjour de 3 nuits en juillet 2023
Réponse de AGM le 11 août 2023
So Sorry to see this 1/5. Thank you for taking the time to rate your stay.

10/10 Excellent

Carla

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was good the only thing is the sleeper sofa wasn’t in very good condition. Mattress and cushions were torn and wore out. So if you are going to need to use it I would suggest to get the three bed option. I would stay here again.
Séjour de 1 nuit en juin 2023
Réponse de Cyndi W General Manager le 30 juin 2023
Dear Carla,Thank you for your feedback. We are so glad you enjoyed your stay with us. As for the sleeper sofa, we are getting ready to replace everything in the hotel. We hope you will come see us again and check out our refurbishment.Sincerely,

8/10 Bien

James

Voyage en famille
Les points forts : Propreté et personnel et service
Nice property. Elevators are starting to look a little shabby and dated. Clean rooms and a well kept property. Tiny towels for the pool result in each guest needing 2 to 3 small towels to do the job of a proper sized pool towel resulting in no towels available later in the day. Rooms are large and the kitchenette is great. Fitness center is 3/10 as far as equipment and it’s so hot it feels like a sauna in there.
Séjour de 2 nuits en juin 2023
Réponse de Cyndi W General Manager le 27 juin 2023
Dear James,Thank you for your feedback. We appreciate your input. We are going to be going through a full remodel in the next month so all issues will be resolved. We hope you will come back and see us again when you are in the Tulsa area.Sincerely,

10/10 Excellent

Charles

Séjour de 7 nuits en juin 2023
Réponse de Cyndi W General Manager le 24 juil. 2023
Thank you for your kind feedback. We are so glad you enjoyed your stay with us. We look forward to seeing you again when you are in the Tulsa area.Sincerely,

8/10 Bien

James

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juin 2023
Réponse de Cyndi W General Manager le 26 juin 2023
Thank you for your feedback. We are glad you enjoyed your stay with us!!! We hope you come back and see us again when you are in the Tulsa area.Sincerely

10/10 Excellent

Louie Ramond

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en juin 2023
Réponse de Cyndi W General Manager le 14 juin 2023
Dear Mr. Ramond,Thank you for the STARS!!! We are so glad you enjoyed your stay with us. We hope to see you again when you are in the Tulsa area.Sincerely

4/10 Médiocre

Joshua

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Of course the pictures were totally off on this one. Rooms were very outdated. I have four kids and we felt unsafe the whole time we were there. They also wanted to charge us a different price than what was on the receipt. I was not happy with this place. We will not be going back.
Séjour de 4 nuits en juin 2023
Réponse de Cyndi W General Manager le 12 juin 2023
Thank you for taking the time to share your feedback. Please accept our apologies for any issues you suffered during your stay. We do hope you will come back and see us again when you are in the Tulsa area.Sinerely,

10/10 Excellent

Jeffrey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice having free laundry on site along with breakfast included and some evening social hours! We enjoyed having a kitchen in our room as well.
Séjour de 9 nuits en mai 2023
Réponse de AGM le 31 mai 2023
This is amazing to hear!!! We are glad you enjoyed your stay and the hotel had everything you needed!

10/10 Excellent

Karen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable beds. Nice to have 2 bedrooms for 2 families. Kitchenette was a plus. Breakfast variety was good. There was some noise, but not too bad.
Séjour de 1 nuit en avril 2023
Réponse de Laura Woodard-GM le 1 mai 2023
Thank you for your review. We are so glad you enjoyed your stay with us and we hope to see you again really soon. Have a wonderful day.

8/10 Bien

Chad

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Great location. The A/C would not stay at one temperature. Hot every morning.
Séjour de 2 nuits en avril 2023
Réponse de Laura Woodard-General Manager le 27 avr. 2023
Good Morning Chad,Thank you for your stay with our hotel. I apologize that the AC unit was not working properly during your stay. Thank you for letting me know about the issue so that we can have it fixed immediately. Looking forward to seeing you again in the future. Have a great day.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I love the shampoo, conditioner, and body wash that was provided. Also the silverware, plates, bowls, etc.. for the kitchen. The rooms were spacious and clean.
Séjour de 1 nuit en avril 2023
Réponse de Laura Woodard-General Manager le 27 avr. 2023
Thank you for choosing our hotel during your travels. I am so happy that your enjoyed our products. Thank you for the kind review and we are looking forward to seeing you again in the near future. Have a wonderful day.

10/10 Excellent

ronald, Muskogee

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a wonderful stay
Séjour de 1 nuit en mars 2023
Réponse de Laura Woodard-General Manager le 27 avr. 2023
Thank you for staying with us during your travels. We appreciate the kind review. Looking forward to seeing you again in the near future. Have a wonderful day.

10/10 Excellent

Rosemary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very cozy rooms. Very clean and comfortable. The staff was great from check-in to housekeeping. Breakfast was great!
Séjour de 1 nuit en mars 2023
Réponse de Laura Woodard-General Manager le 27 avr. 2023
Thank you Rosemary for the kind review. Im so glad that your stay with us was great. Looking forward to seeing you again in the near future. Have a wonderful day.

10/10 Excellent

Carla H

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Second stay.
This is my second time to stay in this hotel, this time for nine days. The staff is friendly, the rooms are comfortable, and the hotel is quiet. As a solo traveler, I feel completely safe here. This is my go-to lodging for Tulsa.
Séjour de 9 nuits en mars 2023
Réponse de Laura Woodard-General Manager le 27 avr. 2023
Good morning Carla,Thank you for choosing to stay with us. I am so glad that we can make your stay with us comfortable and safe. We look forward to seeing you again really soon. Have a wonderful day.

10/10 Excellent

Tamara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Laura Woodard-General Manager le 27 avr. 2023
Thank you Tamara for the review. Glad you had a great stay with us and we look forward to seeing you again really soon. Have a wonderful day.

10/10 Excellent

Harold

Séjour de 1 nuit en mars 2023
Réponse de Laura Woodard-General Manager le 27 avr. 2023
Hello Harold,Thank you for the review. We are so glad that you enjoyed your stay with us and we look forward to seeing you again really soon. Have a wonderful day.

10/10 Excellent

CELESTE

Séjour de 1 nuit en février 2023

2/10 Horrible

Elisha

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There were cockroaches
Séjour de 2 nuits en février 2023

8/10 Bien

Richard

Séjour de 3 nuits en janvier 2023

10/10 Excellent

ALTHEA R

Séjour de 3 nuits en janvier 2023

8/10 Bien

Cynthia

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Good for family
Nice place for families rooms need serious updates. But overall not bad
Séjour de 1 nuit en janvier 2023

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent!
Séjour de 1 nuit en janvier 2023

8/10 Bien

Keisha

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Really great service. Nice space for the 7 of us. Google said people talked about the condition of the rooms and that they could be cleaner. I agree with both issues. Things like caulking and a dirty dishwasher. But we’d stay there again.
Breakfast area, includes fruit, pancakes, bagels, yogurt, your regulars
Outside is clean and well lept
Séjour de 1 nuit en décembre 2022
Réponse de Hotel Manager le 11 déc. 2023
Thank you for allowing us the opportunity to accommodate you, and we are grateful to hear that you received exceptional service during your stay. We are taking measures to improve guests' experiences with improved facility repairs and enhanced cleaning protocols.We look forward to an opportunity to showcase these improvements during your next visit!

10/10 Excellent

Antonio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emily was very polite and checked us in.
Séjour de 1 nuit en novembre 2022

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Emily was awesome at front desk.
Emily at the front desk was awesome at welcoming us, suggesting restaurants, and getting us a bag of ice to take up to our room! We’ll be back just because of her. Great Breakfast Buffet hot food!
Séjour de 3 nuits en septembre 2022

8/10 Bien

Brandon

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay with a large family. Lots of room (3 rooms!), comfortable beds, decent showers, full size fridge, microwave and dishwasher were all used. Nice outdoor pool that our kids loved! Friendly and helpful staff. Safe area to stay in with so many shops and restaurants within a close proximity. Super Target is just a couple streets nearby. Would definitely stay here again!
Séjour de 2 nuits en septembre 2022

10/10 Excellent

Terry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Nice hotel that had a good breakfast every morning. We were surprised by free appetizers every night (Monday - Wednesday). We would definitely stay there again.
Séjour de 4 nuits en août 2022

6/10 Satisfaisant

Michael Jeffrey

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Small rooms
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Marcia, Vernon Hills

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The suite was very roomy and comfortable. We didn't really use the kitchen much but it's nice to have a full size coffee pot and refrigerator. We enjoyed the breakfast each morning and the evening happy hour snacks Mon-Wed. It would have been nice to have the evening happy hour every evening or at least Thurs.
Séjour de 7 nuits en juin 2022

10/10 Excellent

Carmen

Séjour de 1 nuit en juin 2022

10/10 Excellent

Dawn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The kitchens are convenient.
Séjour de 1 nuit en mai 2022

4/10 Médiocre

Julia

Séjour de 1 nuit en avril 2022