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Avis sur Springhill Suites by Marriott Tulsa

3 out of 5
Springhill Suites by Marriott Tulsa
11015 E 73rd St, Tulsa, OK

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 337 avis sur 734." "
Note des voyageurs de 8 (Bien), d’après 235 avis sur 734." "
Note des voyageurs de 6 (Satisfaisant), d’après 87 avis sur 734." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 734." "
Note des voyageurs de 2 (Horrible), d’après 35 avis sur 734." "

8,4/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Bethany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfortable beds. Kind and helpful staff. Nice clean room. Good restaurants close by.
Séjour de 2 nuits en avril 2024

8/10 Bien

Misty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that the hotel was convenient to stores, restaurants & movie theater, all within walking distance. The property was clean & well kept.
Séjour de 3 nuits en mars 2024

8/10 Bien

Crystal, Lincoln

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Price was great for the quality of the hotel.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The best part of the stay is the pool Everything is 10/10
Séjour de 1 nuit en mars 2024

10/10 Excellent

Eileen

Séjour de 1 nuit en mars 2024

10/10 Excellent

Kimberly

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, great shape. Would have loved to see more options for breakfast.
Séjour de 2 nuits en mars 2024

8/10 Bien

Rachial

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We left an item. We called and was told we would receive a call back. We have not received a call back. My $50 incidental cost has not been returned. The hotel smelled clean. The breakfast was good.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Ralena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place, especially for a suite.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Alexa

Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Alex

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Have to ask when registering to have room refreshed. Otherwise they dont go in. I could hear the conversations in next room- thats how thin the walls are between rooms. Other than that good place.
Séjour de 2 nuits en février 2024
Réponse de Jeremy le 25 févr. 2024
With an extended stay hotel, you will be scheduled every other day for a refresh, yes, if you would like it more often you need to request it. We apologize you were not aware of this. We hope to see you again in the future. Please have safe travels with our Marriott Family.

10/10 Excellent

Maegan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were pleasant and helpful! Loved their quick responses and hospitality. Destiny was great!
Séjour de 1 nuit en février 2024
Réponse de Jeremy le 25 févr. 2024
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future, please have safe travels with our Marriott Family.

6/10 Satisfaisant

Rashondala

Les points forts : Propreté et infrastructures et conditions de l’hébergement
.
Réponse de Jeremy le 25 févr. 2024
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future, please have safe travels with our Marriott Family.

8/10 Bien

Iliana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place
Séjour de 3 nuits en février 2024
Réponse de Jeremy le 25 févr. 2024
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future, please have safe travels with our Marriott Family.

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean property. No complaints
Séjour de 1 nuit en février 2024
Réponse de Jeremy le 25 févr. 2024
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future, please have safe travels with our Marriott Family.

10/10 Excellent

Stephen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jeremy le 25 févr. 2024
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future, please have safe travels with our Marriott Family.

10/10 Excellent

Jana

Séjour de 1 nuit en janvier 2024
Réponse de Jeremy le 25 févr. 2024
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future, please have safe travels with our Marriott Family.

6/10 Satisfaisant

Sisyphus

Voyage d’affaires
Les points faibles : Confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Dawn Price AGM, GSM le 8 janv. 2024
I am very sorry to hear that you did not enjoy your stay with us. We strive to provide the best of service to every guest, every time. Clearly that was not your experience and for that I sincerely apologize. I hope you will choose to stay with us again if your travels bring you back to the area.

10/10 Excellent

Nathan

Séjour de 1 nuit en décembre 2023
Réponse de Dawn Price AGM, GSM le 8 janv. 2024
Thanks so much for taking the time to share your experience. It was a pleasure to host you!

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our room and stay was great!
Séjour de 2 nuits en décembre 2023
Réponse de Dawn Price AGM, GSM le 29 déc. 2023
Thank you for taking the time to share your experience! It's wonderful to hear positive feedback from our guests. It was an honor to host you and we hope to welcome you back in the future.

10/10 Excellent

Paul

Séjour de 3 nuits en décembre 2023
Réponse de Dawn Price AGM, GSM le 22 déc. 2023
Thanks so much for sharing about your stay with us. It's wonderful to hear from guests like you that we did a good job. It would be an honor to host you again when your travels bring you back to the area.

4/10 Médiocre

Mohammad

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Dawn Price AGM, GSM le 22 déc. 2023
I'm very sorry to hear you did not enjoy your stay with us. We strive to deliver the highest level of service and comfort to every guest, every time. Clearly that was not your experience and for that I apologize. I hope you will choose to stay with us again when your travels bring you back to the area.

2/10 Horrible

Megan

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Dawn Price, AGM, GSM le 12 déc. 2023
I'm very sorry that you did not enjoy your stay with us. We strive to provide exemplary service to every guest, every time. Clearly that was not your experience and for that I sincerely apologize. I hope you will give us another chance if your travels bring you back to the area.

10/10 Excellent

Kylee

Réponse de Jeremy le 25 févr. 2024
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future, please have safe travels with our Marriott Family.

4/10 Médiocre

Meridith

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ice machine broken, pool broken, tiles in bathroom moved when you walked on them, had to throw my shoulder into door to get it to open. At breakfast the milk was expired, the juice machine broken, and proper food safety rotations were not being followed.
Séjour de 1 nuit en décembre 2023
Réponse de Dawn Price, AGM, GSM le 12 déc. 2023
I'm very sorry that you did not enjoy your stay with us. We strive to provide a high level of service to every guest, every time. Clearly that was not your experience and for that I apologize. I hope you will give us another chance if your travels bring you back to the area.

8/10 Bien

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was small. Door on shower would not stay closed.
Séjour de 2 nuits en novembre 2023
Réponse de Dawn Price, GSM AGM le 30 nov. 2023
Thank you for taking the time to share your experience. It was our pleasure to have you as a guest, and we hope to see you again when your travels bring you back to the area.

8/10 Bien

daisha

Séjour de 1 nuit en novembre 2023
Réponse de Dawn Price AGM, GSM le 22 déc. 2023
Thanks so much for sharing about your stay with us. It's always wonderful to hear when we do a good job!

10/10 Excellent

Donna

Séjour de 1 nuit en novembre 2023
Réponse de Dawn Price, AGM GSM le 12 déc. 2023
Thank you so much for taking the time to share your experience with us. It's good to know that we delivered a great guest experience. We sincerely hope to host you again when your travels bring you back to the area.

10/10 Excellent

Miho, Foster City

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de Dawn Price, GSM AGM le 4 nov. 2023
Thank you for taking the time to offer feedback on your recent stay. It was a joy to have you as our guest and we hope to welcome you back again soon.

10/10 Excellent

Leonard

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was great and walkable to Restaurants
Séjour de 1 nuit en octobre 2023
Réponse de Jeremy le 18 oct. 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nhan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice , clean
Séjour de 1 nuit en octobre 2023
Réponse de Jeremy le 17 oct. 2023
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future. Please have safe travels with our Marriott Family.

8/10 Bien

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent customer service, but the bathroom toilet sat too low to the floor and not enough towels in the room for three people.
Séjour de 3 nuits en octobre 2023
Réponse de Jeremy le 17 oct. 2023
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future. Please have safe travels with our Marriott Family.

10/10 Excellent

Jesus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend trip.
Great stay, comfortable beds and plenty of restaurants to choose from in area.
Séjour de 2 nuits en octobre 2023
Réponse de Jeremy le 17 oct. 2023
Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future. Please have safe travels with our Marriott Family.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
1 night family stay
Friendly staff, excellent location, good breakfast. Would definitely stay here again!
Séjour de 1 nuit en octobre 2023
Réponse de Jeremy le 9 oct. 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bien

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Jeremy le 10 oct. 2023
Thank you for taking the time to tell us about your stay. We are happy to hear you enjoyed yourself. We hope to see you again. Please have safe travels with our Marriott family.

6/10 Satisfaisant

Janie

Voyage en couple
Les points faibles : Équipements
Average is the word to describe our two night stay. We checked in and the staff was friendly enough but they didn’t have any more washcloths so they told us to take additional hand towels. Room smelled stale but it was decent enough. The curtain was broken and light was coming through. The bed was comfortable and it was a basic room over all.
Séjour de 2 nuits en octobre 2023
Réponse de Jeremy le 9 oct. 2023
Thank you for taking the time to tell us about your stay. We are sorry to hear you did not enjoy your stay. We hope you will try us again in the future once we get our training back up to par. Please have safe travels with our Marriott family.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Clean, comfy rooms and great customer service.
Séjour de 1 nuit en septembre 2023
Réponse de Jeremy le 4 oct. 2023
Thank you for telling us about your stay. We are glad you enjoyed yourself. We hope to see you again soon. Please have safe travels with our Marriott Family.

8/10 Bien

Carmen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Warm pool! Friendly staff!
Loved the warm pool! The staff was so nice! Everyone was clean! Breakfast could use improving. Hotel could use some updates in places. Overall it was good and would stay again.
Séjour de 2 nuits en septembre 2023
Réponse de Jeremy le 3 oct. 2023
Thank you for taking the time to tell us about your stay. We will take your suggestions under advisement as we are in the process of updating a few things. We hope to see you again. Please have safe travels with our Marriott Family.

10/10 Excellent

Melinda

Voyage en famille
The staff was friendly and helpful and the place was very clean
Séjour de 2 nuits en septembre 2023
Réponse de Dawn Price, GSM AGM le 25 sept. 2023
On behalf of our entire hotel team, thanks so much for taking the time to share about your stay. Your comments will be shared with the whole staff as a way to celebrate the outstanding experience we delivered. We sincerely hope to welcome you back again soon.

8/10 Bien

Kimilah

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Bugs and Luke warm water
It was a big dead bug in my room advised the front desk and said we get bugs coming thought the front all the time sorry. And that was all and the shower did not get hot only luke warm
Séjour de 1 nuit en septembre 2023
Réponse de Jeremy le 29 sept. 2023
Thank you for taking your time to tell us about your stay.

2/10 Horrible

Cassie

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room was dirty lots of broken things stains old hair dirty sheets
Séjour de 3 nuits en septembre 2023
Réponse de Dawn Price, GSM/AGM le 20 sept. 2023
On behalf of the entire team, I sincerely apologize for your negative experience. I will forward your comments to our head housekeeper in order for her to address the issues you had and prevent problems like this in the future.

10/10 Excellent

Jimmy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Jeremy le 19 sept. 2023
Thank you for telling us about your stay. We are glad to hear you enjoyed yourself. We hope to see you again in the future.

10/10 Excellent

Carol

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this hotel, pool was great with water that was perfect. rooms are nice, breakfast was great. Everything was wonderful about the hotel and location and I have nothing negative to say.
Séjour de 1 nuit en septembre 2023
Réponse de Dawn Price, GSM AGM le 6 sept. 2023
Thank you so much for taking the time to let us know about your experience. We hope to welcome you back soon!

10/10 Excellent

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Jeremy le 5 sept. 2023
Thank you for taking the time telling us about your stay. We are glad to hear you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Lloyd

Séjour de 1 nuit en septembre 2023
Réponse de Jeremy le 5 sept. 2023
Thank you for taking the time telling us about your stay. We are glad to hear you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Kendall

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The employees were very customer service people and friendly to all its guest. A plus for me. Excellent service at this location.
Séjour de 1 nuit en août 2023
Réponse de Dawn Price, GSM AGM le 30 août 2023
Thank you so much for your positive feedback! I will share your comments with our entire team to let them know they're appreciated!

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Na
Séjour de 1 nuit en août 2023
Réponse de Jeremy le 31 août 2023
Thank you for telling us about your stay. We are glad to hear that you enjoyed yourself. We hope to see you again in the future. Please have safe travels with our Marriott Family.

2/10 Horrible

Mona

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MOLD and doors to rooms do not close properly. I told the staff and they never relayed the information to the manager. Wont be going back .
Séjour de 3 nuits en août 2023
Réponse de Jeremy le 27 août 2023
We apologize you did not enjoy your stay. We have just undergone new management changes. We hope you will give us a try in the future once we have our training issues sorted out. Please have safe travels with our Marriott Family.

10/10 Excellent

Rosa

Voyage en famille
Les points forts : Équipements
Todo estuvo perfecto
Séjour de 1 nuit en août 2023
Réponse de Jeremy le 22 août 2023
Thank you for letting us know about your stay. We are glad you enjoyed your stay. We hope to see you again. Please have safe travels with our Marriott Family.

6/10 Satisfaisant

Nathan

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Our key card didn’t work 1/2 the time and the other 1/2 of the time when we’d return to our room, the door would be open even though we’d been sure to close it on our way out.
Séjour de 3 nuits en août 2023
Réponse de Jeremy le 22 août 2023
I apologize you did not enjoy your stay with us. Thank you for letting us know about the issues you had during your stay. We hope you will give us a try again in the future. Please have safe travels with our Marriott Family.