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Avis sur Holiday Inn Express Hotel & Suites Jenks, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Jenks, an IHG Hotel
150 Aquarium Drive, Jenks, OK

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 423 avis sur 858." "
Note des voyageurs de 8 (Bien), d’après 227 avis sur 858." "
Note des voyageurs de 6 (Satisfaisant), d’après 105 avis sur 858." "
Note des voyageurs de 4 (Médiocre), d’après 66 avis sur 858." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 858." "

8,8/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Rachelle, Denton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They were friendly and the room was cold and clean.
Séjour de 1 nuit en avril 2024
Réponse de Victor Espinoza le 21 avr. 2024
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

2/10 Horrible

Latanya

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I think the hotel accommodations were deplorable. The lobby was dirty/dusty - windows cloudy and looked like they haven't been washed/cleaned in months. The rooms were outdated, my shade was torn, dead bug shell in the bed, the phones did not work (even after switching rooms), the heater was detached from wall in first room, the iron was missing the knob and I could not tell what setting I was using, the pool was out of order, and the towels were worn. The pictures online were VERY misleading.
Séjour de 4 nuits en avril 2024
Réponse de victor espinoza le 17 avr. 2024
Thank you for being our guest at Holiday Inn Express in Jenks. We appreciate you taking time to provide your feedback. We will share your message with our Staff, so we can offer you a quality product in the future. Thank you again for your feedback. It's a vital tool in exceeding your expectations. Thanks for staying with us!

6/10 Satisfaisant

Pamela

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and very accessible to restaurants and shops.
Séjour de 1 nuit en avril 2024
Réponse de victor espinoza le 16 avr. 2024
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

10/10 Excellent

Laurie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was excellent and helped me due to my broken leg.
Séjour de 2 nuits en avril 2024
Réponse de Victor Espinoza le 9 avr. 2024
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

4/10 Médiocre

Annie

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We were so excited to stay here with our little one because of the indoor pool. However, nowhere online does it say the pool is closed. Total disappointment since it is advertised all over their website and on expedia. If you are booking for the convenience of the pool…. call before you book.
Réponse de Victor Espiniza le 8 avr. 2024
Thank you for providing your feedback regarding your experience. While I'm happy to hear you found our hotel to be clean and modern, as well as our staff to be friendly and helpful, it's disappointing to know we let you down by not providing a pool or an advance notice. It's a vital tool in exceeding your expectations.

10/10 Excellent

Laurie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
0
Séjour de 2 nuits en mars 2024
Réponse de Victor Espinoza le 8 avr. 2024
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

4/10 Médiocre

Russell

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Pool was broken
Séjour de 1 nuit en mars 2024
Réponse de Victor Espinoza le 19 mars 2024
Thank you for bringing this to our attention. We will work to improve our services in the future.

2/10 Horrible

Kyler

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The beds was comfy. The pool is closed one reason we booked it. There was pubic hair in the tub that wasnt mine. My 3 year old woke up w8th bites on her arm pretty sure its bed bugs. The breakfast was nasty and i know its a hotel but ive stayed in hotels that the breakfast was way better. Pancake machine wasnt opened the bacon was burnt to a crisp. The gravy was pkay the apple juice was watered down. Honestly the inly positive thing i have to say is the staff was friendly.
Séjour de 1 nuit en mars 2024
Réponse de Victor Espinoza le 19 mars 2024
Thank you for bringing this to our attention. We will work to improve our services in the future.

8/10 Bien

Phillip

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We chose this hotel because of the indoor pool, when we checked in they said the pool was closed temporarily, wish they would have noted that on web site, would have looked some where else, but everything else was nice.
Séjour de 1 nuit en mars 2024
Réponse de Victor Espinoza le 19 mars 2024
We do apologize for the inconvenience. We will work to improve our services in the future.

8/10 Bien

Trenesha

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the remodeled hotel. The rooms were spacious and the breakfast was hearty. The only think is that my room has a pull out sofa bed and that part of the room seemed a little outdated. The sofa and sofa table didn’t match the design or the rest or the room. Also, my shower curtain was dirty.
Séjour de 1 nuit en mars 2024
Réponse de Victor Espinoza le 21 mars 2024
Thank you for being our guest at Holiday Inn Express in Jenks. We appreciate you taking time to provide your feedback. We will share your message with our Staff, so we can offer you a quality product in the future. Thank you again for your feedback. It's a vital tool in exceeding your expectations. Thanks for staying with us!

6/10 Satisfaisant

Stephanie

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Victor Espinoza le 21 mars 2024
Thank you for being our guest at Holiday Inn Express in Jenks. We appreciate you taking time to provide your feedback. We will share your message with our Staff, so we can offer you a quality product in the future. Thank you again for your feedback. It's a vital tool in exceeding your expectations. Thanks for staying with us!

8/10 Bien

Mark

Les points forts : Propreté
Séjour de 2 nuits en février 2024
Réponse de Victor Espinoza le 21 mars 2024
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

10/10 Excellent

Keith

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great stay!
Séjour de 1 nuit en février 2024
Réponse de Victor Espinoza le 21 mars 2024
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

8/10 Bien

Jeffrey

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Our room could have been a lot cleaner. In the bathroom the corners of the floor had dirt in them. The bath enclosure has a crack in it. The room overall needed detailed cleaning.
Séjour de 2 nuits en février 2024
Réponse de Victor Espinoza le 21 mars 2024
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

4/10 Médiocre

Lindsay

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Victor Espinoza le 21 mars 2024
Thank you for being our guest at Holiday Inn Express in Jenks. We appreciate you taking time to provide your feedback. We will share your message with our Staff, so we can offer you a quality product in the future. Thank you again for your feedback. It's a vital tool in exceeding your expectations. Thanks for staying with us!

10/10 Excellent

Juan Sergio, Ardmore

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en février 2024
Réponse de Victor Espinoza le 21 mars 2024
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

10/10 Excellent

Joseph

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Victor Espinoza le 21 mars 2024
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

8/10 Bien

Tanya

Voyage en famille
Les points forts : Propreté et personnel et service
Several small things werent working well: TV, a lamp, toilet not flushing completely. We have stayed here before and will stay here again, but this time was not as great.
Séjour de 1 nuit en février 2024
Réponse de Victor Espinoza le 21 mars 2024
Thank you for being our guest at Holiday Inn Express in Jenks. We appreciate you taking time to provide your feedback. We will share your message with our Maintenance Staff, so we can offer you a quality product in the future. Thank you again for your feedback. It's a vital tool in exceeding your expectations. Thanks for staying with us!

8/10 Bien

Roger Brandon

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good
It was a good hotel. Nothing fancy. Nothing that set it apart from other hotels. It was a good location for where I was in that area for business.
Séjour de 1 nuit en janvier 2024
Réponse de Victor Espinoza le 21 mars 2024
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

10/10 Excellent

Kathleen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly and helpful staff
Séjour de 1 nuit en janvier 2024
Réponse de Victor Espinoza le 21 mars 2024
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

10/10 Excellent

Glynda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked it all
Séjour de 1 nuit en février 2024
Réponse de Victor Espinoza le 21 mars 2024
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

8/10 Bien

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice finishes, firm beds not comfy, good for the$$
Aesthetically this hotel was very nice. The entry lobby is one of the ncorst Holiday Inns I have seen. The rooms are nice, woth updated finishes. The beds were not very comfortable. I woke up with my back hurting. Breakfast was meh, but it was "free". The pool was small and VERY loud. They need to add some acoustic dampening. I found myself plugging my ears with abput 10 kids in the pool. In general, all hotels that have indoor pools, need to heat them more. They are always on the cold side. The kids had fun but the water was on the cold side. Adults would enjoy it more if they would put in a hot tub.
Séjour de 1 nuit en janvier 2024
Réponse de Victor Espinoza le 21 mars 2024
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

8/10 Bien

Tanya

Les points forts : Propreté et personnel et service
Pool was not available and this was not stated when my reservation was made
Séjour de 1 nuit en janvier 2024
Réponse de Victor Espinoza le 21 mars 2024
Thank you for providing your feedback regarding your experience. While I'm happy to hear you found our hotel to be clean and modern, as well as our staff to be friendly and helpful, it's disappointing to know we let you down by not providing a pool or an advance notice. It's a vital tool in exceeding your expectations.

10/10 Excellent

Burt

Séjour de 1 nuit en janvier 2024
Réponse de Victor Espinoza le 21 mars 2024
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

4/10 Médiocre

Arnold

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The hotel wasn’t close to full but it doesn’t matter apparently. Here you go sir, enjoy your room next to the elevator. I guess someone has to take it. L re as than friendly greeting by the staff. I swore when I last stayed here I wouldn’t be back. I thought two years was long enough for things To improve - I guess that was wishful thinking.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Shinko

Séjour de 2 nuits en janvier 2024

10/10 Excellent

najma, Moore

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Keilah

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Jacqueline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
The staff was friendly the bed was very comfortable. I would definitely recommend this place
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly. Hotel was clean.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Delbert

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jesse

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Morgan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Leslie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful experience. We only stayed one night but the service at the front desk and breakfast crew was fantastic! Their friendly attitudes made our holiday stay very merry. The rooms were recently renovated and very clean. Shower and bathroom products were great. The gym had a very good selection of free weights and cardio machines. Very happy with our stay and would stay again.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean and quiet. Staff was very friendly and helpful. Breakfast was pretty good too. Definitely would stay again.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Daymond

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
It was a nice hotel with all the amenities needed. The only thing is the beds weren’t very comfortable. Otherwise, it was perfect.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Jay

Voyage d’affaires
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Glenna

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Elevator being serviced and we were on the third floor. We also got to straddle carpet cleaning hoses and cords alm
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Patricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No issues at all. Nice clean rooms. Friendly and helpful staff. Lots of delicious breakfast choices.
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Jon

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

10/10 Excellent

marie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was very nice and friendly and helpful. Walked to the aquarium.
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Anthony

Voyage en famille
Les points forts : Personnel et service
I would definitely recommend and stay at this property again!
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Jennifer

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was super helpful and really nice. Would definitely stay again.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Elizaberh

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Lesley

Séjour de 1 nuit en novembre 2023

10/10 Excellent

william

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was in a nice location with several restaurants within walking the riverwalk right behind the hotel was quite nice. The only complaint is the hotel was rather noisy. You could hear disturbances or noise from The Other rooms.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Jiri

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Cheryl

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The beds are awesome. We got a great night sleep both nights.
Séjour de 2 nuits en octobre 2023

8/10 Bien

Robert, Ft. Myers

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Walkable to good food.
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Ashley

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
We come every year for an ax throwing competition and my friends have a service dog that your staff repeatedly harassed and made the handler uncomfortable. None of us felt safe coming down to the lobby of the service dog was with us.
Séjour de 6 nuits en octobre 2023