Avis sur Hilton Garden Inn Bali Ngurah Rai Airport
Hilton Garden Inn Bali Ngurah Rai Airport
Jalan Airport Ngurah Rai, No. 7 Kuta, Tuban, Bali
Avis
8,4
Très bien
8,6/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage en groupe
13 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
8/10 Bien
nicole
Voyage en couple
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nicole
Séjour de 1 nuit en février 2024
Réponse de Sincerely, Management le 1 mars 2024
Thank you for your positive feedback! We're glad to hear that you had a great experience with us. Our convenient location near the airport is designed to provide ease and accessibility to our guests. We hope to have the pleasure of welcoming you back on your next trip!
8/10 Bien
john
10 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Ok
john
Séjour de 1 nuit en janvier 2024
8/10 Bien
Laura
18 nov. 2023
Laura
Séjour de 1 nuit en novembre 2023
Réponse de Nia le 5 déc. 2023
Dear Laura,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to see that you had a positive experience overall. If you have any suggestions or additional comments to help us further improve, please feel free to reach out. We look forward to welcoming you back for another great stay in the future.
4/10 Médiocre
Assa
Voyage en famille
29 oct. 2023
Les points faibles : Propreté et personnel et service
Tres décevant personne désagréable
Assa
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Jeremie
29 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jeremie
Séjour de 2 nuits en août 2023
Réponse de Octa le 30 août 2023
Dear Jeremie,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to see that you had a positive experience overall. If you have any suggestions or additional comments to help us further improve, please feel free to reach out. We look forward to welcoming you back for another great stay in the future.
8/10 Bien
Agnieszka
26 juin 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Agnieszka
Séjour de 1 nuit en juin 2023
Réponse de Octa le 11 août 2023
Dear Agnies, Thank you for your feedback! We're glad to hear that you found the property and pool area to your liking. We apologize for the inconvenience you experienced with the check-in queue. We'll work on improving our check-in process to ensure a smoother experience for our guests in the future. We appreciate your patience and hope to welcome you back soon.
8/10 Bien
Frederic
Voyage en groupe
9 mars 2023
Les points forts : Propreté, personnel et service, équipements
Frederic
Séjour de 2 nuits en mars 2023
2/10 Horrible
Pierre
14 févr. 2023
Pierre
Séjour de 1 nuit en février 2023
2/10 Horrible
Yan
2 janv. 2023
Yan
Séjour de 1 nuit en janvier 2023
6/10 Satisfaisant
Jérôme
11 nov. 2022
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Globally disappointed for an Hilton
Jérôme
Séjour de 1 nuit en novembre 2022
10/10 Excellent
Antoine
Voyage en couple
14 juin 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Antoine
Séjour de 1 nuit en juin 2022
8/10 Bien
Thibaut
3 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thibaut
Séjour de 1 nuit en novembre 2019
6/10 Satisfaisant
Jerry
3 déc. 2019
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Pas d'eau chaude.
Jerry
Séjour de 1 nuit en novembre 2019
8/10 Bien
Francois O
25 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait pour lay-over
Francois O
Séjour de 1 nuit en octobre 2019
10/10 Excellent
Voyageur vérifié
8 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
10/10 Excellent
Olivier
5 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Olivier
Séjour de 1 nuit en août 2019
6/10 Satisfaisant
Voyageur vérifié
15 juil. 2019
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en juillet 2019
10/10 Excellent
Romain
10 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Romain
Séjour de 1 nuit en juin 2019
8/10 Bien
Voyageur vérifié
30 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
rapport qualité prix correct
Voyageur vérifié
Séjour de 1 nuit en avril 2019
10/10 Excellent
Elodie, Kuta
16 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Elodie
Séjour de 1 nuit en novembre 2018
10/10 Excellent
Pascal
6 sept. 2018
Très bon rapport qualité prix
Pascal
Séjour de 1 nuit en août 2018
10/10 Excellent
aurore
27 août 2018
Proche aéroport - tres propre
aurore
Séjour de 1 nuit en août 2018
10/10 Excellent
isabelle
24 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un hôtel impeccable
isabelle
Séjour de 1 nuit en août 2018
10/10 Excellent
isabelle
23 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait pour une arrivée tardive ou départ tôt
isabelle
Séjour de 1 nuit en août 2018
8/10 Bien
Eric, saint ouen l aumone
13 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel
Eric
10/10 Excellent
laura
29 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
laura
Séjour de 1 nuit en octobre 2017
8/10 Bien
Voyageur vérifié
6 août 2017
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Bon hotel mais service moyen
Voyageur vérifié
Séjour de 1 nuit en août 2017
10/10 Excellent
Voyageur vérifié
15 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
8/10 Bien
Josée
19 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Idéal pour les explorateurs autonomes
Josée
10/10 Excellent
virginie
26 oct. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel magnifique mais mal olacé
virginie
10/10 Excellent
Duncan
6 oct. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel à 5 minutes de l'aéroport
Duncan
6/10 Satisfaisant
Ali
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements
Ali
Séjour de 1 nuit en mai 2024
Réponse de Sincerely, Management le 27 mai 2024
Thank you for sharing your experience with us. It's great to know that you appreciated the convenient access, location. We're constantly working to enhance our guests' experience and will consider your input. We hope to welcome you back in the future!
8/10 Bien
Candace
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Candace
Séjour de 1 nuit en mai 2024
Réponse de Sincerely, Management le 21 mai 2024
Thank you for your positive feedback! We're glad to hear that you had a great experience with us. Our convenient location near the airport is designed to provide ease and accessibility to our guests. We hope to have the pleasure of welcoming you back on your next trip!
10/10 Excellent
Veronica Jean
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Veronica Jean
Séjour de 1 nuit en avril 2024
Réponse de Sincerely, Management le 16 mai 2024
On behalf of the entire team, I would like to sincerely thank you for taking the time to share such a lovely review of your stay with us at Hilton Garden Inn Bali Ngurah Rai Airport.I am very glad to read that you had a pleasant stay with us. Serving our guests with extreme passion and care is one thing that we really love to do at Hilton Garden Inn Bali Ngurah Rai Airport and such words of appreciation motivate the team further.I sincerely hope that you will have the opportunity to come back and visit with us again.
6/10 Satisfaisant
Asami
Voyage en famille
10 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Asami
Séjour de 1 nuit en mai 2024
Réponse de Sincerely, Management le 14 mai 2024
Thank you for your positive feedback! We're glad to hear that you had a great experience with us. Our convenient location near the airport is designed to provide ease and accessibility to our guests. We hope to have the pleasure of welcoming you back on your next trip!
2/10 Horrible
Priyanka
9 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Priyanka
Séjour de 1 nuit en mai 2024
Réponse de Sincerely, Management le 9 mai 2024
Thank you for taking the time to share your stay experience with us. We regret that your stay at our hotel did not get the best service. We will use your feedback to make improvements and ensure that all guests get the best service and facilities from us. We hope that you will reconsider staying with us on your next trip.
8/10 Bien
Joseph
Voyage en couple
3 mai 2024
Les points forts : Personnel et service
Joseph
Séjour de 1 nuit en mai 2024
Réponse de Sincerely, Management le 9 mai 2024
Thank you for sharing your experience with us. It's great to know that you appreciated the convenient access, location, excellent staff, and clean rooms. We're constantly working to enhance our guests' experience and will consider your input. We hope to welcome you back in the future!
8/10 Bien
Paul
Voyage d’affaires
2 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Paul
Séjour de 4 nuits en avril 2024
Réponse de Sincerely, Management le 3 mai 2024
Warmest greeting from Hilton Garden Inn Bali Ngurah Rai Airport!First and foremost, thank you for having chosen our hotel for your recent stay and thank you for your great feedback upon departure.As we pride ourselves in meeting and exceeding our guests' expectations, we were disappointed to find that you were not completely satisfied with your recent stay experience. Please accept our sincere apologies for the inconveniences that you appear to have encountered about our hotel in overall. Your comments have therefore been extremely valuable to ensure that we better align with changing expectations of our discerning guests. Please rest assured that your feedback has been taken up seriously with the team and department heads responsible for the areas where your valuable feedback highlighted the need for improvements and accordingly we will follow as it is truly a great source of motivation as we strive to continuously improve the quality of our services and product. Once again thank you for your feedback. We most certainly look forward to being able to welcome you ‘home’ to the Hilton Garden Inn Bali Ngurah Rai Airport in the near future.Should you require any further assistance, please feel free to contact me and I would be very delighted to assist you.
6/10 Satisfaisant
Amena
28 avr. 2024
Amena
Séjour de 3 nuits en février 2024
Réponse de Sincerely, Management le 20 mai 2024
Thank you for providing a rating of your recent stay. Your feedback helps us understand how we can enhance our services. If you have any suggestions or additional comments to help us further improve, please feel free to reach out. We hope to have the chance to welcome you back and make your next stay more enjoyable.
6/10 Satisfaisant
Jewellea
27 avr. 2024
Les points forts : Propreté et personnel et service
Jewellea
Séjour de 1 nuit en avril 2024
Réponse de Sincerely, Management le 29 avr. 2024
Thank you for providing a rating of your recent stay. Your feedback helps us understand how we can enhance our services. If you have any suggestions or additional comments to help us further improve, please feel free to reach out. We hope to have the chance to welcome you back and make your next stay more enjoyable.
10/10 Excellent
Davonte
26 avr. 2024
Davonte
Séjour de 1 nuit en avril 2024
Réponse de Sincerely, Management le 17 mai 2024
Warmest greetings from Hilton Garden Inn Bali!Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay. Your positive feedback encourages us to keep providing exceptional service, we look forward to welcoming you back to our hotel in the future.
10/10 Excellent
Paul
Voyage d’affaires
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en avril 2024
Réponse de Sincerely, Management le 24 avr. 2024
On behalf of the entire team, I would like to sincerely thank you for taking the time to share such a lovely review of your stay with us at Hilton Garden Inn Bali Ngurah Rai Airport.I am very glad to read that you had a pleasant stay with us. Serving our guests with extreme passion and care is one thing that we really love to do at Hilton Garden Inn Bali Ngurah Rai Airport and such words of appreciation motivate the team further.I sincerely hope that you will have the opportunity to come back and visit with us again.
8/10 Bien
Kula
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kula
Séjour de 1 nuit en avril 2024
Réponse de Sincerely, Management le 23 avr. 2024
Thank you for taking the time to share your experience staying at our hotel. I'm glad to hear you had a positive experience with our staff! We strive to provide excellent service to all our guests. Thank you for your kind words! We look forward to welcoming you back in the future!
2/10 Horrible
Joanna
21 avr. 2024
Joanna
Séjour de 1 nuit en avril 2024
Réponse de Sincerely, Management le 14 mai 2024
Thank you for providing a rating of your recent stay. Your feedback helps us understand how we can enhance our services. If you have any suggestions or additional comments to help us further improve, please feel free to reach out. We hope to have the chance to welcome you back and make your next stay more enjoyable.
4/10 Médiocre
Shakun
Voyage en famille
15 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Shakun
Séjour de 4 nuits en avril 2024
Réponse de Sincerely, Management le 16 avr. 2024
Thank you for providing a rating of your recent stay. Your feedback helps us understand how we can enhance our services. If you have any suggestions or additional comments to help us further improve, please feel free to reach out. We hope to have the chance to welcome you back and make your next stay more enjoyable.
10/10 Excellent
Katherine
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katherine
Séjour de 1 nuit en avril 2024
Réponse de Sincerely, Management le 19 avr. 2024
Thank you for your positive feedback! We're glad to hear that you had a great experience with us. Our convenient location near the airport is designed to provide ease and accessibility to our guests. We hope to have the pleasure of welcoming you back on your next trip!
6/10 Satisfaisant
Robyn
Voyage en groupe
3 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Robyn
Séjour de 1 nuit en avril 2024
Réponse de Sincerely, Management le 4 avr. 2024
Thank you for sharing your feedback! We apologize for any inconvenience you faced with the cleanliness of the hallways. Your concerns have been noted, and we'll work diligently to address these issues and ensure a better experience for you in the future. We appreciate your valuable input and hope to welcome you back soon!
10/10 Excellent
Steven
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en avril 2024
Réponse de Sincerely, Management le 19 avr. 2024
Thank you for your positive feedback! We're glad to hear that you had a great experience with us. Our convenient location near the airport is designed to provide ease and accessibility to our guests. We hope to have the pleasure of welcoming you back on your next trip!
2/10 Horrible
Christopher
Voyage en famille avec de jeunes enfants
30 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Christopher
Séjour de 3 nuits en mars 2024
Réponse de Sincerely, Management le 1 avr. 2024
Warmest greeting from Hilton Garden Inn Bali Ngurah Rai Airport!First and foremost, thank you for having chosen our hotel for your recent stay and thank you for your great feedback upon departure.As we pride ourselves in meeting and exceeding our guests' expectations, we were disappointed to find that you were not completely satisfied with your recent stay experience. Please accept our sincere apologies for the inconveniences that you appear to have encountered about our hotel in overall. Your comments have therefore been extremely valuable to ensure that we better align with changing expectations of our discerning guests. Please rest assured that your feedback has been taken up seriously with the team and department heads responsible for the areas where your valuable feedback highlighted the need for improvements and accordingly we will follow as it is truly a great source of motivation as we strive to continuously improve the quality of our services and product. Once again thank you for your feedback. We most certainly look forward to being able to welcome you ‘home’ to the Hilton Garden Inn Bali Ngurah Rai Airport in the near future.Should you require any further assistance, please feel free to contact me and I would be very delighted to assist you.