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Avis sur Nina Hotel Tsuen Wan West

4.5 out of 5
Nina Hotel Tsuen Wan West
8 Yeung Uk Road, Tsuen Wan

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 362 avis sur 1263." "
Note des voyageurs de 8 (Bien), d’après 519 avis sur 1263." "
Note des voyageurs de 6 (Satisfaisant), d’après 206 avis sur 1263." "
Note des voyageurs de 4 (Médiocre), d’après 102 avis sur 1263." "
Note des voyageurs de 2 (Horrible), d’après 74 avis sur 1263." "

7,8/10

Propreté

8,0/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

pascal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023

2/10 Horrible

May

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No air conditioning
Séjour de 3 nuits en avril 2024
Réponse de Director of Front Office - Marco Au Yeung le 11 avr. 2024
Dear Valued Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 Bien

Tak Fai, LITTLE NECK

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
GREAT LOCATION, EASY TRANSITS, LOT OF RESTAURANTS CHOICES
Séjour de 2 nuits en mars 2024
Réponse de Director Of Front Office - Marco AuYeung le 25 mars 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 Satisfaisant

Jennifer

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
They are very careful in giving customers towels, bottle water. ..you must ask everyday. Totally different from last visit. In 2020, I stayed for over 5 days. The in charge lady came to each room to listen to requests. And gave out lots of bottle water. :)
Séjour de 4 nuits en mars 2024
Réponse de Director of Front Office - Marco AuYeung le 20 mars 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Pu John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great to stay
Séjour de 2 nuits en mars 2024
Réponse de Director of Front Office - Marco AuYeung le 14 mars 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Mei Lan

Voyage en couple
Great
Séjour de 4 nuits en janvier 2024
Réponse de Assistant Director of Front Office - Marco AuYeung le 5 févr. 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 Satisfaisant

Tin Yee

Voyage en famille
Les points faibles : Personnel et service
Overall all good except the front desk male staff named Roy. He is rude and impolite, definitely he is not the one not suitable to work at the front desk. I am shocked on his bad attitude towards to the guest.
Séjour de 1 nuit en janvier 2024
Réponse de Assistant Director of Front Office - Marco AuYeung le 5 févr. 2024
Dear Valued Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 Bien

Mei Sheung Olivia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient to everything! Hotel staff are friendly and helpful, overall is good! During the stay, the weather was not good, cold & strong wind outside. The strong winds made some of the lift were not working properly, have to wait & wait the door closed tightly, then the lift moved up to my floor.
Beautiful night view
Cloudy but still good!
Séjour de 2 nuits en janvier 2024
Réponse de Assistant Director of Front Office - Marco AuYeung le 31 janv. 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. For the strong wind which affect the guest lifts we will be working on that. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 Bien

Tin Yee

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Overall good and price reasonable
Séjour de 1 nuit en janvier 2024
Réponse de Assistant Director of Front Office - Marco AuYeung le 14 janv. 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Heedouk

Séjour de 1 nuit en décembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 14 janv. 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Heedouk

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 14 janv. 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 Satisfaisant

CHIN-PIAO

Séjour de 5 nuits en décembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 3 janv. 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

ELIZABETH WAI YIN

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my second time stay during xmas eve, and with the busy seasons, the exceptional services Nina provided never fail us. The room is lovely with spectacular view and a birthday cut cake was provided as my other half's birthday. The room was well equipped, even came with a wardrobe room. One word, stunning!
Séjour de 1 nuit en décembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 27 déc. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Tak Fai, LITTLE NECK

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Location & All Easy !
Séjour de 6 nuits en décembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 24 déc. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 Médiocre

Martin

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 17 déc. 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

10/10 Excellent

Joseph Yan Tim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Séjour de 28 nuits en novembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 13 déc. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 Satisfaisant

David

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements
Séjour de 4 nuits en décembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 13 déc. 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 Bien

Jaden

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 13 déc. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 Bien

michael HIN MING

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 13 déc. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 Bien

Ivan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was good except there was a smoke smell. We also asked for one bed but was given two, however we got a free room upgrade so that was nice. There was a bit of confusion at checkin because the receptionist wrote down a different room number than my room so I had to go back down to get my room number.
Séjour de 11 nuits en novembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 5 déc. 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

10/10 Excellent

Ling, New York

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en octobre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 13 déc. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 Bien

Yin Fong

Séjour de 7 nuits en novembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 24 déc. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Chilly

Voyage en couple
Les points forts : Équipements
Transportation convenience
Séjour de 13 nuits en novembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 29 nov. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 Bien

Hervey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 11 nuits en novembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 29 nov. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 Bien

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 11 nuits en novembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 29 nov. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Jenny

Séjour de 5 nuits en novembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 13 déc. 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

6/10 Satisfaisant

Ms L

Les points forts : Personnel et service
Séjour de 3 nuits en novembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 20 nov. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location and friendly staff.
Séjour de 4 nuits en novembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 17 nov. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

michelle s

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 15 nov. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Swee Eng Margaret

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room is big n nice. Aircon is great. Staff is helpful too. Location to hiking zone is great. Bus terminus to airport n certain hiking zone is at doorstep. MTR is within walking distance
Séjour de 4 nuits en novembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 15 nov. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 Satisfaisant

Ka Yan

Séjour de 6 nuits en novembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 13 déc. 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 Bien

KAM MAN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
冷氣太凍，走廊放了很多空氣清新機，估計有住客在房間內吸煙。
Séjour de 13 nuits en octobre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 9 nov. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

2/10 Horrible

Anthea, Brooklyn

Séjour de 10 nuits en octobre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 29 nov. 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 Bien

Ms L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 6 nov. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 Satisfaisant

susanna

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you pick tower 1 it’s old and dirty
Séjour de 17 nuits en octobre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 6 nov. 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 Bien

Patrick

Les points forts : Propreté et personnel et service
There are lots of good restaurants in its vicinity
Séjour de 1 nuit en octobre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 1 nov. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 Médiocre

hamed

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Noise neighbor room Smoke smell
Séjour de 5 nuits en octobre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 1 nov. 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

10/10 Excellent

Benjamin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ther is a lot shopping mall around that area
Séjour de 3 nuits en octobre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 11 oct. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 Satisfaisant

David, Philadelphia

Voyage d’affaires
Les points faibles : Équipements
has to be hotel member in order to have benefits... Otherwise....everything are pricy!
Séjour de 2 nuits en septembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 9 oct. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us and wish that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 Bien

Benjamin

Séjour de 7 nuits en septembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 1 nov. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Iki

Séjour de 13 nuits en septembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 30 sept. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

MULIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good
Séjour de 2 nuits en septembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 14 sept. 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 Satisfaisant

WALTER, SAO PAULO

Voyage d’affaires
Les points forts : Propreté et personnel et service
The rooms aren´t very clean and the overall structure from the hotel requires some improvements.
Séjour de 2 nuits en septembre 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 14 sept. 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

6/10 Satisfaisant

Kwan Chi

Les points faibles : Infrastructures et conditions de l’hébergement
Réponse de Assistant Director of Front Office - Marco AuYeung le 7 sept. 2023
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 Médiocre

Wing Lam Candy

Les points faibles : Propreté, personnel et service, équipements
The cleanliness is very questionable. The whole hotel smells like either cigarette or heavy air freshener. Chaise chair in the room was full of stains, so does the dining chairs. The towels also full of cigarette smell. The services is not any better. Housekeeper entered the room while DND sign was on, made a call afterward to have them finish the room, never responded. Asked the concierge to help to make a call to send an adaptor to my room, and I was asked to make my own call instead. They called themselves 5-star which is really a mind blowing information. Understand Expedia room rate is nothing really special to them, but please do the minimum. Not sure if my room is actually what I booked, but I wasn’t interested in talking to any staff because they don’t seem friendly or helpful. The entire stay was a total disappointment. 2 stars is giving to the bathtub and somewhat convenience location.
Séjour de 5 nuits en août 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 2 sept. 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 Bien

ting ho

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 2 sept. 2023
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 Médiocre

Sharon

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Nina hotel Tsuen Wan west has an excellent location. It is connected to city walk which has numerous dining options. They can definitely have more variety of stores. It has next to a bus station and MTR station is about 20 mins walk. I called twice previously to put in a request to have 2 rooms close to each other because we were growth my elderly mother. Unfortunately, we were assigned to 2 different towers and I was told hotel is sold out. I can’t believe they couldn’t find 2 rooms together when they have over 1600 rooms. Checked in staff did not offer any other options for room move on a later date. When I first walked in, my impression was the room was really dark. Room was dusty. I could see desk on the bed boards, on the desk and the counter. The toilet had a large permanent brown stain. There was no outlet for the air dryer in the bathroom. There was a sewage smell in the bathroom. I was also told my room was not smoking. The cigarette smell was so strong on the floor, I could smell it in my room. Housekeeping staff were friendly and polite.
Séjour de 10 nuits en août 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 1 sept. 2023
Dear Guest, hank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

10/10 Excellent

Yee Kwan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
主動幫助升級，好貼心
Séjour de 1 nuit en août 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 1 sept. 2023
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 Médiocre

pui kwong, Sugar Land

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
hotel not well maintained
Séjour de 2 nuits en août 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 27 août 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your next stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 2 nuits en août 2023
Réponse de Assistant Director of Front Office - Marco AuYeung le 21 août 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your next stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.