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Avis sur Baymont by Wyndham Tri-Cities/Kennewick WA

2.5 out of 5
Baymont by Wyndham Tri-Cities/Kennewick WA
4220 W 27th Place, Kennewick, WA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 319 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 352 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 181 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 85 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 63 avis sur 1000." "

7,8/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Martine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Lead le 22 mai 2024
Martine, Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

4/10 Médiocre

Shelley

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Over all the property could use some cleaning. We took a pet, so had a “pet stayed” room and the dust ruffle had 3 large urine stained marks on it. Hot tub was not working while we were there, and breakfast area is not maintained during use. This is the first time I’ve experienced really bad pillows at a hotel as well. Like really bad. I would not stay here again.
Séjour de 2 nuits en mai 2024
Réponse de Front Desk Lead le 14 mai 2024
We're saddened to learn you did not enjoy your stay. Please accept our apologies for any concernsabout cleanliness. Feedback like yours helps us improve, and we'd be grateful for the chance to offer you accommodations that are more in line with your expectation.

6/10 Satisfaisant

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Nice overall, but some dated areas, especially the bathroom. There was a weird stain in the bathtub and that area looked very old and worn, but the TV was huge, and the beds were nice.
Séjour de 1 nuit en mai 2024
Réponse de Front Desk Lead le 6 mai 2024
Hi Nancy,Thank you for the review. We will be investigating the issue in the bathroom. We hope to have the opportunity to provide you with a more superior experience in the future.

6/10 Satisfaisant

Lisa

Séjour de 3 nuits en avril 2024
Réponse de Front Desk Lead le 6 mai 2024
Hi Lisa,Thank you for taking the time to review the Baymont inn & Suites. We appreciate the feedback. Safe travels.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay on a super busy weekend in town.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Lead le 4 mai 2024
Hi Mark, Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

4/10 Médiocre

Cathy

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et équipements
The girl that checked us in did a great job she may the whole stay enjoyable as she was very helpful and knowledgeable...
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Lead le 4 mai 2024
Hi Cathy, Thank you for taking the time to fill out our online review, we appreciate your feedback. We are glad you enjoyed your stay and hope to have you stay with us again.

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to some different types of eating places and several coffee shops. In walking distance of the most wonderful Italian restaurant ever!
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Lead le 25 avr. 2024
Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

6/10 Satisfaisant

Kathleen

Voyage en couple
Les points forts : Propreté et personnel et service
The room was clean and so was the bed.
Séjour de 2 nuits en avril 2024
Réponse de Front Desk Lead le 22 avr. 2024
Thank you for taking the time to fill out our online review, we appreciate your feedback. We are glad that you enjoyed your stay with us. We hope that next time you are in Kennewick you will come and stay with us.

8/10 Bien

Brad

Les points forts : Propreté et personnel et service
Clean, friendly and a good location. Very uncomfortable beds.
Séjour de 2 nuits en avril 2024
Réponse de Front Desk Lead le 23 avr. 2024
Thank you for taking the time to fill out our online review, we appreciate your feedback. We hope that next time you are in Kennewick you will come and stay with us.

2/10 Horrible

Laura

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff, pool and hot tub were all great. The facility itself is horrible. The parking lot is half unpaved with huge potholes. We loaded up a luggage cart with all our stuff and then were told we had a downstairs room and there is no elevator. We had to take multiple trips down the stairs with luggage and young kids. The room was tiny with just enough room to walk around the furniture. We got one rollaway bed and it barely fit in the hallway and we had to climb over it to get to the bathroom. The comforters had big stains on them and the beds were not comfortable. We woke up each morning with aching backs and necks. They give you 3 half sized pillows on a queen bed. The shower was actually pretty decent. The breakfast was terrible. The eggs were made from some kind of powder and tasted awful, the waffles looked good but tasted like plastic. I would not plan to eat the complimentary breakfast. The overall cleanliness was lacking. I can tell the staff are trying to keep everything clean but it is an old building that is dirty and worn down. My comment to my husband while there was “If we ever had a hotel where we found bed bugs…this would be it”.
Séjour de 2 nuits en avril 2024
Réponse de Front Desk Lead le 22 avr. 2024
We apologize for any inconvenience and appreciate youtaking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.

8/10 Bien

Lorraine

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Lead le 22 avr. 2024
Thank you for taking the time to review the Baymont inn & Suites. We appreciate the feedback. Safe travels.

6/10 Satisfaisant

Deborah, Sedro Woolley

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Please clean! Look at the walls. Go in the bathroom in 318, close the door and wipe the big black handprint and all the other dirt off. The walls are dirty in the room. The staff was excellent and helpful.
Séjour de 2 nuits en avril 2024
Réponse de Front Desk Lead le 15 avr. 2024
We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.

2/10 Horrible

Angelina

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Old property unlike the photos. Could not shut the bathroom door it would get stuck on toilet. Loud noises all night and in the morning the breakfaar area was a complete mess with no warm food and no milk for cereal. Worst stay!
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Lead le 15 avr. 2024
Thank you for taking the time to fill out our online review, we apologize for failing to meet your expectations. We hope that you will give us another chance when you come to the tri cities, WA and hope that we will exceed your expectations.

10/10 Excellent

Amber

Voyage d’affaires
Les points forts : Propreté et équipements
Liked
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Lead le 15 avr. 2024
Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

10/10 Excellent

cheyanne

Voyage en famille
Les points forts : Équipements
it was a really nice stay and good breakfast!
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Lead le 12 avr. 2024
Thank you for taking the time to review the Baymont inn & Suites. We appreciate the feedback.Safe travels.

10/10 Excellent

Christine, Chandler

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms, friendly staff, pet & family friendly, off street parking with easy freeway access. Close to shops and restaurants.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Lead le 9 avr. 2024
Thank you for taking the time to fill out our online review, we appreciate your feedback. We are glad that you enjoyed your stay with us. We hope that nexttime you are in Kennewick you will come and stay with us.

2/10 Horrible

Teresa

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have so much to say but it won’t let me fit it all on here. So let’s begin with the lady at the counter I didn’t and still don’t trust her to walk off with someone’s credit card for at least 15mins is ridiculous. There fire alarm went off 5 times while being there one of which was while checking in. Also one at 9pm, 4am, and again at 7am. They charged me for a roll away bed which is bs because I paid for a room that was suppose to fit 5, 3 adults and 2 children. The room we paid for wasn’t available till the next day huge inconvenience to switch rooms! The 1st room would have never fit 5 of us it was so small. The room that we originally booked stunk so bad horribly for a matter of fact (the bigger room)! It smelled like mold or old wet dog, bathroom smelled like urine! Worst stay ever we will never ever book with them again! Just an overall dirty place not to mention there was dog poo on the floor going up and down the stairs! Never again! Staff was rude and disrespectful. I have never been so disappointed or disgusted in any of our stays!
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 8 avr. 2024
Teresa, thank you for your feedback. I apologize for the for learning of the issues you had during your stay and that we failed to meet your expectations. I will share your feedback with our staff so we can learn and improve for our future guests.

10/10 Excellent

Colette

Séjour de 1 nuit en mars 2024
Réponse de Front Desk Lead le 22 avr. 2024
Thank you for taking the time to review the Baymont inn & Suites. We appreciate the feedback. Safe travels.

10/10 Excellent

Lucille

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room with fridge and microwave. Only had one chair.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 29 mars 2024
Thank you so much for your feedback, Lucille, of the Baymont by Wyndham. We are very happy to hear to liked the rooms with fridge and microwave.

2/10 Horrible

Hannah

Séjour de 1 nuit en mars 2024
Réponse de Front Desk Lead le 18 avr. 2024
Thank you for taking the time to fill out our online review, we apologize for failing to meet your expectations. We hope that you will give us another chance when you come to the tri cities, WA and hope that we will exceed your expectations.

4/10 Médiocre

Kyle

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Immediately after arriving the buildings fire alarm went off, blaring loud for several minutes. No explanation from staff. Apparently this has happened several times in the recent weeks. The hot tub was out of service. My room had other people's trash and other items in it when i got in to it. The breakfast was basically gone with apparently no more available when i arrived to get some 45 minutes before it was done being served. Overall not the best experience, but the bed was reasonably comfortable and the coffee was pretty good.
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Lead le 28 mars 2024
We are very sorry about your experience. We will be investigating the issue. We hope to have the opportunity to provide you with a more superior experience in the future.

6/10 Satisfaisant

Annie

Séjour de 2 nuits en mars 2024
Réponse de Front Desk Lead le 26 mars 2024
Thank you for taking the time to review the Baymont inn and Suites. We appreciate the feedback. Safe travels.

2/10 Horrible

Nicole

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I wouldn’t stay here if it was free. This building needs a total overhaul. The halls smelled like a urinal cake, the entryway of the hotel like a bad sewer and the place is dirty.
Séjour de 2 nuits en mars 2024
Réponse de Front Desk le 25 mars 2024
We're saddened to learn you did not enjoy your stay. Please accept our apologies for any concernsabout cleanliness. Feedback like yours helps us improve, and we'd be grateful for the chance to offeryou accommodations that are more in line with your expectation.

8/10 Bien

Troy

Séjour de 2 nuits en mars 2024
Réponse de Front Desk Lead le 15 avr. 2024
Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

8/10 Bien

Oswaldo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Lead le 26 mars 2024
Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

4/10 Médiocre

Joanne

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pros: location is NOT close to the train which is great because no horn in the middle of the night. (If you stayed in this area before you know what I mean) Microwave, mini fridge in room. Pool, free breakfast. Cons: NO elevator. Front desk at check was competent but not friendly at all. This location is old-the pictures posted must be when the place was new. We were on floor 1 which is below ground level. Our window was so dirty we couldn’t see outside.
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 25 mars 2024
Thank you for the review and I apologize for the lack of elevators, we look forward toaccommodating you in the future and would be more then happy to place you on the ground floornext time your travels brings you this way!

6/10 Satisfaisant

Kiley

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté
Hotel in general was pretty dirty. Needs a good deep cleaning in common areas as well as the doors.
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 25 mars 2024
We're saddened to learn you did not enjoy your stay. Please accept our apologies for any concernsabout cleanliness. Feedback like yours helps us improve, and we'd be grateful for the chance to offeryou accommodations that are more in line with your expectation.

8/10 Bien

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The room itself was fine. However the outside of the windows were so dirty it was obscured the view; I thought it was foggy this morning and realized it was the windows. The facility is showing it's age but is adequate and the location is convenient for us. Parking is a snap with plenty available. There are two gas stations across the road and shopping and restaurants nearby.
Séjour de 1 nuit en mars 2024
Réponse de Lisa Schmidt le 18 mars 2024
Thank you for staying with us. I am sorry about the windows, we have hard water and the sprinklers hit the windows and it gives that foggy film on the windows. It doesn't come off unfortunately.

8/10 Bien

Jerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient to businesses I visited.
Séjour de 2 nuits en mars 2024
Réponse de Lisa Schmidt le 15 mars 2024
Thank you for taking the time to let us know how your experience was at Baymont Inn. We were pleased to have you as our guest and hope that you will stay with us again soon.

6/10 Satisfaisant

BREA

Séjour de 1 nuit en mars 2024
Réponse de Lisa Schmidt le 13 mars 2024
Thank you for choosing to stay at Baymont Inn. I greatly appreciate you taking the time to let us know how your stay went. I am sorry that we did not meet all of your expectations and for that I do apologize because that ia always our goal.

10/10 Excellent

Jaimie, Umatilla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet, close to shopping, restaurants and coffee shops
Séjour de 2 nuits en décembre 2023
Réponse de Lisa Schmidt le 8 mars 2024
Thank you for taking the time to let us know how your experience was at Baymont Inn. We were pleased to have you as our guest and hope that you will stay with us again soon.

10/10 Excellent

Kennedy

Séjour de 2 nuits en février 2024
Réponse de Front Desk Lead le 26 mars 2024
Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

4/10 Médiocre

Shannon

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Lisa Schmidt le 5 mars 2024
Sorry to hear that we did not meet your expectations.But we thank you for letting us know so that we can improve, We do strive to meet our expectations.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was very comfortable and got a good night sleep. I enjoyed a quick but relaxing hot tub dip. Staff was kind and helpful. Thank you
Séjour de 1 nuit en février 2024
Réponse de Lisa Schmidt le 29 févr. 2024
Thank you for choosing to stay with us and leaving such a great review. We hope that you will stay with us again the next time you are in our area.

6/10 Satisfaisant

Vitalie, coquitlam

Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
In summary, our experience was generally satisfactory and aligned with our expectations considering the value for the price.
Séjour de 2 nuits en février 2024
Réponse de Lisa Schmidt le 29 févr. 2024
Thank you for choosing to stay with us. I am sad to hear that we did not meet your expectations. I do appreciate you taking the time to leave a review because it lets us know the area that we need to improve on.

6/10 Satisfaisant

Firoz, North Vancouver

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Lisa Schmidt le 27 févr. 2024
Thank you for choosing to stay with us. I am sad to hear that we did not meet your expectations. I do appreciate you taking the time to leave a review because it lets us know the area that we need to improve on.

10/10 Excellent

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great for the money
Séjour de 1 nuit en février 2024
Réponse de Lisa Schmidt le 21 févr. 2024
Thank you for choosing to stay with us and leaving such a great review. Please stay again the next that you are in our area.

10/10 Excellent

La Verra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The kitchenette was nice to have if staying more than one night.
Séjour de 1 nuit en février 2024
Réponse de Lisa Schmidt le 19 févr. 2024
Thank you for taking the time to give a review. The kind words made our day. Please come and stay again.

2/10 Horrible

Benjamin

Séjour de 1 nuit en février 2024
Réponse de Front Desk le 25 mars 2024
We are very sorry about your experience. We will be investigating the issue. We hope to have theopportunity to provide you with a more superior experience in the future.

10/10 Excellent

Emelin

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a pretty good place to stay it is our 2nd time staying here and it’s very affordable.
Séjour de 2 nuits en février 2024
Réponse de Lisa Schmidt le 19 févr. 2024
Thank you for choosing to stay with us and leaving such a great review. We hope that you will stay with us again the next time you are in our area.

10/10 Excellent

Ana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Lisa Schmidt le 19 févr. 2024
Thank you for choosing to stay with us and leaving such a great review. We are happy that you enjoyed your stay and hope that you will stay again soon.

10/10 Excellent

Lynette

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en février 2024
Réponse de Lisa Schmidt le 9 févr. 2024
Thank you for choosing to stay with us we are so glad that you did. We appreciate that you took the time to leave a great review. Please come again.

4/10 Médiocre

Carla

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
hot tub would not bubble. Brkfst.disappointing
Séjour de 1 nuit en février 2024
Réponse de Lisa Schmidt le 9 févr. 2024
Thank you for choosing to stay with us. We are sad to see that you had issues with your stay. Thank you for taking the time to leave a review as it helps us to improve.

8/10 Bien

Juli

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
The unit above ours had a window screen punched out and sitting in the ground in front of our unit. The bath tub facet was very loose to say the least.
Réponse de Lisa Schmidt le 29 janv. 2024
Thank you for choosing to stay with us and leaving a good review. Please come again when you are in our area.

10/10 Excellent

Ada

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good room.
Séjour de 1 nuit en janvier 2024
Réponse de Lisa Schmidt le 29 janv. 2024
Thank you for choosing to stay with us and leaving an excellent review it is much appreciated. Please come again soon.

8/10 Bien

Nicole

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Price was great. It was snowy the parking lot wasn’t plowed. The pool & hot tub was just what we wanted
Séjour de 2 nuits en janvier 2024
Réponse de Lisa Schmidt le 29 janv. 2024
Thank you for choosing to stay with us and leaving an excellent review it is much appreciated. Please come again soon.

8/10 Bien

Luke

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Lisa Schmidt le 7 févr. 2024
Thank you for choosing to stay with us your review is greatly appreciated. Please come again the next time you are in our area.

6/10 Satisfaisant

Linnea

Les points faibles : Confort de la chambre
Mediocre but quiet.
Most uncomfortable pillows I've ever experienced. They use Styrofoam and plasticware extensively in the lobby and breakfast room. The food was mediocre at best. The hotel looks like it's seen far better days.
Séjour de 1 nuit en janvier 2024
Réponse de Lisa Schmidt le 26 janv. 2024
LinneaI am sorry that you were unimpressed with the complimentary breakfast. We do use Styrofoam because our guest were unhappy with the paper burning them with the hot food and coffee.

10/10 Excellent

Brian

Voyage en famille, Voyage en groupe
Room was clean, except bathroom floor could have been better. Quiet, nice, friendly staff.
Séjour de 1 nuit en janvier 2024
Réponse de Lisa Schmidt le 26 janv. 2024
Thank you for choosing to stay with us and leaving an excellent review. Please make sure and come back and stay again the next time you are in our area.

6/10 Satisfaisant

Linnea

Ok for the price, but can't really recommend it.
The bed is ok, but the pillows are awful. I had a reservation for 4 nights, but the clerk programed my key for only one night. On my second evening, I had my arms full with my dinner and some shopping, but the key didn't work, so frustrating! I had to take the stairs back down to the lobby (no elevator), to get it fixed. The franchise claims to be Green by not changing the towels everyday, but uses styrofoam extensively for the breakfast and lobby coffee. The breakfast food quality is very poor.
Séjour de 5 nuits en janvier 2024
Réponse de Lisa Schmidt le 26 janv. 2024
Linnea,I am sorry for any inconvenience you may have had with your stay. I do know that the room keys will quite working if they do get next to other electronics such as phones.We did have paper products for coffee and breakfast but we received comments with those as well because they weren't sturdy and the heat would go through them and burn the guests. We do have paper cups in the rooms for coffee still but guests would ask for the foam ones because they were to hot to hold,