Coffres-forts dans les chambres, bureau

Avis sur Tru By Hilton Toronto Airport West

2.5 out of 5
Tru By Hilton Toronto Airport West
6905 Dixie Road, Mississauga, ON

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 575 avis sur 844." "
Note des voyageurs de 8 (Bien), d’après 183 avis sur 844." "
Note des voyageurs de 6 (Satisfaisant), d’après 38 avis sur 844." "
Note des voyageurs de 4 (Médiocre), d’après 21 avis sur 844." "
Note des voyageurs de 2 (Horrible), d’après 27 avis sur 844." "

9,6/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

djamoh

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Djamoh,Thank you for choosing TRU By Hilton and for sharing your feedback with us.We appreciate your honest rating and feedback. We strive to provide exceptional experiences for all our guests, and we regret to hear that your experience did not fully meet your expectations.If there are specific areas where we can improve or if you have any suggestions for us, please feel free to share them. Your feedback is invaluable as we work towards providing the best possible stay for our guests.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,

2/10 Horrible

serge

Séjour de 3 nuits en avril 2024

10/10 Excellent

MAUD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pratique avec la navette. Personnel accueillant
Séjour de 1 nuit en mai 2024
Réponse de MGMT Dept. le 10 mai 2024
Dear Maud,Thank you so much for taking the time to leave such a wonderful 5-star review of your recent stay at TRU by Hilton! We are thrilled to hear that you had an exceptional experience with us.At TRU, we strive to provide our guests with comfortable accommodations, excellent service, and a memorable stay, so it's incredibly rewarding to know that we succeeded in meeting your expectations.Your valuable words truly motivate us to continue delivering the highest level of hospitality to all our guests. We look forward to welcoming you back to TRU by Hilton for another outstanding stay in the future!Warm regards,

6/10 Satisfaisant

Joanny

Voyage en famille
Les points faibles : Personnel et service
Le service était très ordinaire et il y avait une odeur de détergent très forte et désagréable. C’est aux clients à se plier au service de shuttle bus et nous avons du attendre plus de 45 minutes avant de décider de prendre un taxi à grand frais, puisque l’hôtel est à plus de 20 minutes de l’aéroport.
Séjour de 1 nuit en mars 2024
Réponse de Gian le 9 mars 2024
Hello Joanny,Thank you for staying at Tru By Hilton Toronto Airport West and for taking time to share your experience with us.We do apologize if some of your expectations were not met during your stay including the service that we provide. Rest assured that we give our best to serve you during your stay. For the shuttle, we do apologize too for the inconvenience that has caused you that you need to wait 45 minutes at the airport. We understand that you went for a long-haul flight and needed to wait since our shuttle runs back and forth to the hotel and to the airport on a timed schedule.Hope you can welcome us again.Sincerely,GianManager on Duty

10/10 Excellent

Kim

Voyage en famille
Les points forts : Propreté et équipements
Super service
Séjour de 1 nuit en mars 2024
Réponse de Ashu le 5 avr. 2024
Dear Kim,Thank you so much for taking the time to leave such a wonderful 5-star review of your recent stay at TRU by Hilton! We are thrilled to hear that you had an exceptional experience with us.At TRU, we strive to provide our guests with comfortable accommodations, excellent service, and a memorable stay, so it's incredibly rewarding to know that we succeeded in meeting your expectations.Your Valuable words truly motivate us to continue delivering the highest level of hospitality to all our guests. We look forward to welcoming you back to TRU by Hilton for another outstanding stay in the future!Warm regards,

8/10 Bien

Sandy, Saint Pierre

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bruyant notamment avec le bruit des avions !
Séjour de 1 nuit en février 2024
Réponse de Monisha le 27 avr. 2024
Merci de nous avoir fait part de vos commentaires. Nous sommes désolés d’apprendre que vous avez subi des nuisances sonores, en particulier de la part des avions. Bien que nous comprenions que notre proximité avec l’aéroport puisse entraîner un certain bruit, nous nous excusons pour tout inconvénient que cela a pu causer pendant votre séjour. Nous apprécions votre compréhension et espérons avoir l’occasion de vous accueillir à nouveau pour un séjour plus agréable à l’avenir.

10/10 Excellent

Caroline

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vend quelques produits utiles pour dépanner.
Séjour de 1 nuit en février 2024
Réponse de Gian le 15 févr. 2024
Hello Caroline,Thank you for staying at Tru By Hilton Toronto Airport West and for taking time to share your experience with us. if you can please give us more information regarding what we have to sell more in order for us to provide you a better service.Thank you.Have a wonderful day.Regards,Gian Manager on Duty

8/10 Bien

Jean-François

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Petit déjeuner disponible seulement après 6 heures; peu pratique pour tous les vols avant 9 heures.
Séjour de 1 nuit en janvier 2024
Réponse de Ashu le 14 mars 2024
Dear Jean Francois,Thank you for sharing your feedback regarding the breakfast availability at TRU by Hilton. We appreciate your input and understand your concern regarding the timing of breakfast for guests with early flights.We apologize for any inconvenience this may have caused. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our services and accommodate the needs of all our guests.We hope to have the opportunity to welcome you back in the future and provide a more convenient experience for your stay.Warm regards,

10/10 Excellent

Gabriel

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good place !
Séjour de 1 nuit en janvier 2024
Réponse de Ashu le 25 févr. 2024
Dear Garbriel,Thank you very much for your review of TRU By Hilton! We are delighted to hear that you had an excellent experience with our service during your stay. At TRU By Hilton, we strive to provide our guests with exceptional service and a comfortable stay, and it's always rewarding to know that we have met or exceeded your expectations.We greatly appreciate your feedback and your recognition of our efforts. Our team works hard to ensure that every guest feels welcomed, valued, and well taken care of throughout their time with us.We hope to have the pleasure of welcoming you back to TRU By Hilton in the future. If there is anything else we can do to enhance your stay further, please don't hesitate to let us know. Thank you once again for choosing TRU By Hilton, and we look forward to serving you again soon!Warm Regards

8/10 Bien

Marie-France

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtels très très bien pour ceux qui comme moi doivent se lever tôt où qui on un vol de l'aéroport Pearson. Hôtels se situe en bout de piste donc les avions passent tout près et a une fréquence très rapprochées dès 6h30 du matin jusqu'à minuit. Personnellement, comme j'étais en voyage d'affaires et que je n'étais pas là le jours, ça m'a peu affecté. Penser a apporter des bouchons si vous avec un sommeil léger.
Séjour de 3 nuits en décembre 2023
Réponse de Ashu le 18 janv. 2024
Hi Marie-France,Thank you for staying with us. We appreciate your valuable feedback. We, hope we might have met with your expectations for the stay. We strive to be the best to provide with the exceptional service. Our heartfelt apologies if you had any inconvenience during your stay. We will be looking forward to welcome you back as our TRU family member.Highly Obliged

10/10 Excellent

Vincent

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to the airport, I little bit noisy with the planes.
Séjour de 1 nuit en décembre 2023
Réponse de Ashu le 20 déc. 2023
Hi Vincent,Thank you so much for staying with us. We appreciate your valuable full star rating to us. Our apologies for the inconvenience you had with the noise from the planes, it is because our property is located right to the end of the runway of Pearson airport. Your full 5-star rating will encourage us to be more hospitable and outshine in the hospitality industry. Looking forward to welcome you back again as our TRU family member.

8/10 Bien

CHRISTOPHE

Séjour de 1 nuit en décembre 2023
Réponse de Ashu le 18 janv. 2024
Hi Christopher,Thank you for staying with us. We appreciate your valuable feedback. We are sorry to hear that you had some inconvenience during your stay, We, hope we might have met with your expectations for the stay. We strive to be the best to provide with the exceptional service. Our heartfelt apologies for any inconvenience during your stay. We will be looking forward to welcome you back as our TRU family member.Highly Obliged

10/10 Excellent

Carole Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean hotel
Séjour de 10 nuits en novembre 2023
Réponse de A le 28 nov. 2023
Hello and Thankyou for your valuable comments. Our team works very hard on a daily basis to provide a great guest experience. We look forward to seeing you soon.Kind Regards,Ashar SyedDuty Manager

10/10 Excellent

Jacques

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A cause des avions qui décollent juste pas loin de cette hôtel
Séjour de 3 nuits en novembre 2023
Réponse de Ashu le 25 nov. 2023
Hi Jacques,Thank you so much for your feedback and 5-star rating. We are delighted to hear that you had such a great experience. We TRU-LY strive to be the best, and we’re glad to hear that we succeeded. Thank you for your trust in us, your feedback and 5-star rating will encourage us each and every day to work hard and be exceptional in hospitality industry. We look forward to seeing you again soon!Your in hospitality

8/10 Bien

Jacques, StePetronille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean Breakfast to improve
Séjour de 1 nuit en novembre 2023
Réponse de A le 28 nov. 2023
Hello and Thankyou for your valuable comments. Our team works very hard on a daily basis to provide a great guest experience. We look forward to seeing you soon.Kind Regards,Ashar SyedDuty Manager

10/10 Excellent

FABRICE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Ashu le 18 nov. 2023
Hi Fabrice,Thank you so much for your positive 5 star rating. We are delighted that you had such a great experience. We TRU-LY strive to be the best, and we’re glad to hear that we succeeded. We look forward to seeing you again soon!SincerelyTRU By Hilton Toronto/ Airport

10/10 Excellent

Diane

Séjour de 1 nuit en octobre 2023
Réponse de Ashu le 18 nov. 2023
Hi Diane,Thank you so much for your positive 5 star rating. We are delighted that you had such a great experience. We TRU-LY strive to be the best, and we’re glad to hear that we succeeded. We look forward to seeing you again soon!SincerelyTRU By Hilton Toronto/ Airport

10/10 Excellent

Julie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
near my meeting
Séjour de 1 nuit en octobre 2023
Réponse de Ashu le 25 nov. 2023
Hi Julie,Thank you so much for your positive feedback. We are delighted to hear that you had such a great experience and our property was near to your meeting area. We TRU-LY strive to be the best, and we’re glad to hear that we succeeded. Thank you for your trust in us, your feedback and 5-star rating will encourage us each and every day to work hard and be exceptional in hospitality industry. We look forward to seeing you again soonYour in hospitality

10/10 Excellent

Patrick

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
New concept by Hilton, very frendly ans convivial
Séjour de 3 nuits en août 2023
Réponse de AS le 20 sept. 2023
Thankyou for your kind words. Hope to see you soon again.Regards,Ashar SyedDuty Manager

10/10 Excellent

Renee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Monisha was fabulous at checkout in, always with a smile and a thank you
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

na

Les points forts : Propreté et personnel et service
アメニティがほとんどなかった。
Séjour de 1 nuit en mai 2024

8/10 Bien

Kevin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast food was not good and few options
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Punit

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
No microwave, no cutkery, no coffee kettle.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lili

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nos encanto su limpieza y la amabilidad de todos
Séjour de 2 nuits en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Lili,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your kind words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

8/10 Bien

Jerome

Les points forts : Infrastructures et conditions de l’hébergement
Not explored yet
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Jerome,Thank you for taking the time to share your experience at TRU By Hilton. We're delighted to hear that you had an enjoyable stay with us!At TRU, we strive to provide an exceptional experience for all our guests, and your feedback is invaluable in helping us achieve that goal. If there are any specific areas where you feel we could improve and elevate your experience to a 5-star level, please do not hesitate to share your thoughts with us.We appreciate your patronage and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

2/10 Horrible

Steve

Les points forts : Infrastructures et conditions de l’hébergement
We had a really terrible time getting the shuttle to pick us up
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Steve,We sincerely apologize for the inconvenience you experienced with our shuttle service during your stay at TRU By Hilton. Your feedback is crucial to us, and we regret that we fell short of your expectations in this regard.Please know that we take your concerns seriously and will address them promptly with our team to ensure that such issues are rectified and do not recur in the future. We understand the importance of reliable transportation for our guests, and we apologize for any frustration or inconvenience caused.We value your patronage and hope for the opportunity to make it right during any future visits. If there's anything else we can assist you with or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly.Warm regards,

10/10 Excellent

Thomas

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Thomas,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Adrian,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

8/10 Bien

kais

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Property is good but in busy place, nothing around.
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Kais,Thank you for taking the time to share your feedback about your recent stay at TRU By Hilton. We're pleased to hear that you found our property to be satisfactory.Regarding your observation about the surrounding area, we understand that our location may not offer as many nearby amenities as some guests might prefer. While our property is situated in a bustling area, we apologize if it did not fully meet your expectations in terms of nearby attractions or conveniences.We always strive to provide a comfortable and enjoyable stay for all our guests, and we appreciate your input as it helps us identify areas where we can improve. Should you have any specific preferences or requirements for your next visit, please don't hesitate to let us know, and we'll do our best to accommodate you.Thank you again for choosing TRU By Hilton, and we hope to have the opportunity to welcome you back in the future.Best regards,

10/10 Excellent

Yolanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Yolanda,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

hector

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, great breakfast. They supplied free toothbrush and paste.
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Hector,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Tru By Hilton Toronto Airport West was a great value for our stay. The amenities were more than we expected and the breakfast options that are included were excellent.
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear John,Thank you so much for your glowing review of TRU By Hilton Toronto Airport West! We're thrilled to hear that you found our hotel to be a great value for your stay and that our amenities exceeded your expectations.Providing excellent value and top-notch amenities are top priorities for us, so we're delighted to hear that you enjoyed the breakfast options included in your stay. We believe that a good breakfast sets the tone for the day, and we're glad we could contribute to making your stay even more enjoyable.We truly appreciate your kind words and recommendation, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,

8/10 Bien

Sergei, Barrie

Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Sergei,Thank you for taking the time to share your experience at TRU By Hilton. We're delighted to hear that you had an enjoyable stay with us!At TRU, we strive to provide an exceptional experience for all our guests, and your feedback is invaluable in helping us achieve that goal. If there are any specific areas where you feel we could improve and elevate your experience to a 5-star level, please do not hesitate to share your thoughts with us.We appreciate your patronage and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Maricela, Teulon

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Acceptable
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Maricela,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Simone

Staff are very helpful. Area is not easy to walk around
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Simone,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

valeria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I choose this hotel due to the reviews, i was a little scared due to the price, but i decided to give it a chance and definetly im amazed. Staff is so helpful, hotel is super clean, details are the best. They have a minimarket at the lobby where you can find some pharmacy/grocery items so you dont have to go out of the property (that was awesome as i only wanted to rest all day), there was a make up remover wipe in the bathroom (i loved that), towels smell really clean, bed is super comfortable, the best part is the price, i have stayed in much more expensive hotels getting half of the amenities here. I arrived before check in and i was able to get into my room before just paying a fee. This hotel is a hidden gem.
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Valeria,Thank you immensely for your glowing review of TRU By Hilton! We are absolutely thrilled to hear that you had such a wonderful experience with us.It brings us great joy to know that our hotel exceeded your expectations and provided you with a comfortable and enjoyable stay. We take pride in providing exceptional service, and we're delighted that our staff could assist you during your time with us.We're thrilled that you appreciated the cleanliness of our hotel, as well as the attention to detail in our amenities. It's fantastic to hear that you found our mini-market convenient and that our in-room amenities added to your comfort.Your kind words about our pricing and value mean the world to us. We strive to offer our guests the best possible experience at an affordable price, and we're delighted to hear that you found our hotel to be a hidden gem.Thank you once again for choosing TRU By Hilton, and we can't wait to welcome you back for another amazing stay in the future!Warm regards,

10/10 Excellent

roystan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice
Séjour de 5 nuits en février 2024
Réponse de Ashu le 28 mai 2024
Dear Roystan,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Ricardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Ricardo,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

8/10 Bien

Kyara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Kyara,Thank you for taking the time to share your experience at TRU By Hilton. We're delighted to hear that you had an enjoyable stay with us!At TRU, we strive to provide an exceptional experience for all our guests, and your feedback is invaluable in helping us achieve that goal. If there are any specific areas where you feel we could improve and elevate your experience to a 5-star level, please do not hesitate to share your thoughts with us.We appreciate your patronage and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Hemant

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staaf was very good and helpful
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Hemant,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Yo maya

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing 😊
Séjour de 2 nuits en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Yo Maya,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Cary

Voyage en groupe
Clean, well appointed room with easy access to the airport.
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Cary,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Gail

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Checkin was seamless. Staff was efficient and so friendly. Beds were very comfortable
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Gail,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Yasser

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really enjoyed my stay and the staff made me feel at home!
Séjour de 2 nuits en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Yasser,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a hidden gem
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Jessica,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Jubril

Les points forts : Équipements
The ambience was really nice. I love the bed as well. Staff members nice overall.
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Jubril,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Kerollos

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stuff is cheerful, hotel was clean and breakfast was good
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Kerollos,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

10/10 Excellent

Nasir

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff and very clean rooms
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Nasir,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,

6/10 Satisfaisant

Shamik

Voyage en famille
Les points forts : Propreté
Not bad for a short stay. The beds aren't big enough, definitely not queen though it says queen bed. The rooms look little incomplete without having any coffee maker, microwave etc, so might not prefer for a long stay. Breakfast options are too limited. Some of the staffs are friendly, cordial, though not too proactive. Won't say it was a bad stay, but would have to rate as okay.
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Shamik,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay at TRU By Hilton. Your comments are valuable to us as we continuously strive to improve our guest experience.We regret that the size of the beds did not meet your expectations, and we apologize for any confusion regarding the room amenities. We will certainly take your suggestions into consideration as we assess our offerings to better accommodate our guests' needs.Regarding breakfast options, we understand the importance of providing a variety of choices to our guests and will review our current offerings to see where improvements can be made.We appreciate your recognition of our friendly staff members, and we will ensure that your feedback regarding proactive service is shared with our team for further improvement.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future with an improved experience.Warm regards,

10/10 Excellent

Pierre

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Affordable, clean and in new condition. Free airport shuttle is a big plus. It simplify things so much. Friendly staff too.
Séjour de 1 nuit en mai 2024
Réponse de Ashu le 28 mai 2024
Dear Pierre,Thank you immensely for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience at TRU By Hilton was nothing short of exceptional.Our team takes great pride in providing top-notch service and ensuring that every guest feels comfortable and welcomed throughout their stay. It brings us immense joy to know that our efforts resonated with you and contributed to making your time with us memorable.We genuinely appreciate your valuable words and recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you our way.Warm regards,