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Avis sur Keio Plaza Hotel Tokyo

4.5 out of 5
Keio Plaza Hotel Tokyo
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 842 avis sur 1360." "
Note des voyageurs de 8 (Bien), d’après 348 avis sur 1360." "
Note des voyageurs de 6 (Satisfaisant), d’après 96 avis sur 1360." "
Note des voyageurs de 4 (Médiocre), d’après 50 avis sur 1360." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 1360." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

mathieu

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon
Séjour de 2 nuits en mars 2024

8/10 Bien

Sebastien

Les points forts : Propreté, personnel et service, équipements
excellente localisation, très bon service.
Séjour de 7 nuits en août 2023

10/10 Excellent

Patrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice clean room, good breakfast options and very good services from the hotel employees.
Séjour de 2 nuits en juillet 2023

10/10 Excellent

yannick

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Idéalement situé à Shinjuku
Hôtel pratique pour voyage d'affaire
Séjour de 4 nuits en janvier 2023

10/10 Excellent

Claudia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service, loved the amenities in the room. Good location.
Séjour de 5 nuits en mai 2024

10/10 Excellent

Leh Heng

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed for 5 nights and was given a free upgrade to deluxe room
Séjour de 5 nuits en mai 2024

10/10 Excellent

Dennis, Buena Park

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and convenient.
Séjour de 3 nuits en mai 2024

10/10 Excellent

NOOR FAIZAL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel staff were very welcoming and polite, making my stay a very good one. The english speaking staff were able to help me with my queries and could accommodate storing my luggage before my check in time.
Séjour de 4 nuits en mai 2024

8/10 Bien

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is in the busy Shinjuku area of Tokyo but off the beaten path so the area was quiet and felt very safe. The hotel is huge with a lot of restaurants and amenities. The walk to the Shinjuku Train Station is very nice since the tunnel opens up right at the hotel. The concierge staff were very helpful as well.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Andy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good service. Breakfast was nice fruits were fresh, staff were kind and helpful.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Rochelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 9 nuits en mai 2024

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a beautiful hotel! So happy with the room, staff and amenities. Would definitely recommend!
Séjour de 3 nuits en mai 2024
Réponse de Keio Plaza Hotel Tokyo le 23 mai 2024
Dear Michael,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you enjoyed the rooms, services and the amenities at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

6/10 Satisfaisant

Janet

Voyage en famille
Les points forts : Propreté et personnel et service
It was fine however compared to other hotels for lesser cost I didn’t think it was worth the money
Séjour de 1 nuit en mai 2024
Réponse de Keio Plaza Hotel Tokyo le 23 mai 2024
Dear Janet,Thank you for taking the time to share your feedback.We apologize if your found our pricing not to your liking. Our rate reflects the high-quality amenities, services,and central location we provide. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Tong Hei Alfred

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

2/10 Horrible

Yuke

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room full of smoke smell
Séjour de 2 nuits en mai 2024
Réponse de Keio Plaza Hotel Tokyo le 20 mai 2024
Dear Yuke,Thank you for taking the time to share your feedback.We are sorry for the issues you experienced with the smell of the room. Please rest assured that your concerns will be shared with the appropriate departments. We look forward to welcoming you back again on your next visit to Tokyo.

10/10 Excellent

Takaaki

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
部屋が広く清潔でした。
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kwild

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very helpful staff and the food and staff were amazing
Séjour de 4 nuits en mai 2024
Réponse de Keio Plaza Hotel Tokyo le 20 mai 2024
Dear Kwild,Thank you for taking the time to share your positive feedback. It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 Excellent

Sanghoon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Marissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very accessible to everything. The staff has excellent customer service.
Séjour de 5 nuits en mai 2024
Réponse de Keio Plaza Hotel Tokyo le 23 mai 2024
Dear Marissa,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location and the service at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 Excellent

Nick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 13 nuits en mai 2024

10/10 Excellent

Jiamin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was about 5 mins walk to shinjuku station (if you get the right exit, took me a while to find the hotel when I first arrived). Area was in the quiet area of Shinjuku but easily accessible to convenience stores, food, shopping, drug stores etc. Do check out the Shinjuku part which has a hugee play area if you have children. Room was very big and spacious. Loved it. Staffs were polite and fluent in English. There is the Airport Limo pickup/drop off at the hotel, if timing is too early, there is a pickup at Shinjuku Bus terminal too, very convenient. From Hotel to Narita airport is less than 90 mins.
Séjour de 3 nuits en mai 2024
Réponse de Keio Plaza Hotel Tokyo le 23 mai 2024
Dear Jiamin,Thank you for sharing your positive experience at the Keio Plaza Hotel Tokyo. We look forward to welcoming you back soon, for more convenient and memorable visits!

10/10 Excellent

albert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location and good size room
Séjour de 5 nuits en mai 2024
Réponse de Keio Plaza Hotel Tokyo le 17 mai 2024
Dear albert,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location and enjoyed the rooms at Keio Plaza Hotel Tokyo. We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon!

10/10 Excellent

Ihab

Beautiful hotel great service and breakfast
Séjour de 1 nuit en mai 2024
Réponse de Keio Plaza Hotel Tokyo le 17 mai 2024
Dear Ihab,Thank you for taking the time to share your positive feedback. It's fantastic to hear that you appreciated the service from our team members and enjoyed the breakfast at Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 Excellent

Conniet

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel property and the rooms were very clean. Daily room cleaning provided slippers, replenished complimentary glass water bottles and toiletries where as hotels I have stayed at only provided once per stay. A little secret that most people aren't away of, they have a subway station (Tochomae Station) right underneath their property & you can exit through their 2nd floor, as their 3rd floor is where their main entrance is located. At this level they have a great convenience store which includes drinks & food like the popular Japanese Seven Eleven stores with a great selection of souvenirs with reasonable pricing ( Godzilla, Hello Kitty) The 2 best features are that the Japan Limousine Bus stops at their hotel ( $39 price er adult includes 2 pieces of luggage & kids are $19 and include 2 pieces luggage) You must purchase your bus tickets through the Japan Limousine Bus on their website and choose the area of Shinjuku ( the ride is one an half an hour so it beats taking the train with your luggage) but double check if the bus is running based on your arrival time and you can see Keio Hotel as an option) Only Keio hotel offers a complimentary private bus to Tokyo Disney Land and Disney Sea which is only available to Keio Hotel Guests ( pre-book in advance after you reserve your Disney Tickets) Their pool is only open during the summer so check with them in advance. The staff are diverse, so many international team members who can speak English.
Séjour de 13 nuits en avril 2024
Réponse de Keio Plaza Hotel Tokyo le 17 mai 2024
Dear Conniet,Thank you for sharing your positive experience at the Keio Plaza Hotel Tokyo! We look forward to welcoming you back soon, for more convenient and memorable visits.

10/10 Excellent

Velibor

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They had a laundry service and the staff was awesome
Séjour de 6 nuits en mai 2024
Réponse de Keio Plaza Hotel Tokyo le 17 mai 2024
Dear Velibor,Thank you for sharing your positive feedback.It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 Excellent

Gary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great first class hotel; good buffet breakfast
Séjour de 3 nuits en avril 2024
Réponse de Keio Plaza Hotel Tokyo le 17 mai 2024
Dear Gary,Thank you for taking the time to share your positive feedback. It's wonderful to hear you enjoyed the breakfast at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a large hotel , very conveniently located for meeting people or for transport via Shinjuku Rail Station Excellent service
Séjour de 7 nuits en mai 2024
Réponse de Keio Plaza Hotel Tokyo le 17 mai 2024
Dear John,Thank you for taking the time to share your positive review of the Keio Plaza Hotel Tokyo! We hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

6/10 Satisfaisant

Glorimar

Voyage en famille
Les points forts : Équipements
By mistake I chose a smoking room since this is no common I did not pay attention to this important detail. Expedia should alert that you are booking a smoking room so you can change your selection before finish your booking. O asked for change and they give me a room with 2 twins bed very small and uncomfortable. Nothing for VIP.
Séjour de 5 nuits en mai 2024
Réponse de Keio Plaza Hotel Tokyo le 23 mai 2024
Dear Glorimar,Thank you for taking the time to share your feedback.We are disappointed your experience with us has not been 100% positive and we will make sure to forward your feedback to our team. We look forward to hosting you again for an even better experience.

8/10 Bien

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Staff EXTREMELY helpful and always positive and respectful. Rooms just a tad underwhelming
Séjour de 4 nuits en mai 2024
Réponse de Keio Plaza Hotel Tokyo le 23 mai 2024
Dear Kevin,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the prime location and the service at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

8/10 Bien

Kenneth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
We have stayed in this hotel several times. Perfect location!! Wonderful breakfast! Nice property, good size room. Friendly staffs, overall we enjoy staying at keio Plaza hotel shinjuku.
Séjour de 6 nuits en mars 2024
Réponse de Keio Plaza Hotel Tokyo le 17 mai 2024
Dear Kenneth,Thank you for taking the time to share such a wonderful feedback! It is always our pleasure to host your stay, and we hope to welcome you back again very soon.

10/10 Excellent

Carrie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent room. (King room in Main Tower) Devoted and professional staff.
Séjour de 3 nuits en mai 2024
Réponse de Keio Plaza Hotel Tokyo le 17 mai 2024
Dear Carrie,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you enjoyed the rooms of Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

8/10 Bien

LING

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
整體不錯
Séjour de 4 nuits en mai 2024
Réponse de Keio Plaza Hotel Tokyo le 17 mai 2024
Dear Ling,Thank you for taking the time to share your positive feedback.We are extremely happy that you were satisfied with your stay with us. Please consider us again in your future travel plans in Tokyo!

10/10 Excellent

Ann

Les points forts : Propreté et personnel et service
We had an older room. But it was clean. Our view was of Mount Fuji and the Metro Govt building, which entertained us every night with the most incredible light show I’ve ever seen.
Séjour de 11 nuits en mai 2024
Réponse de Keio Plaza Hotel Tokyo le 23 mai 2024
Dear Ann,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you enjoyed the rooms at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel staff was friendly and highly motivated to provide exceptional service and care. In addition the hotel room was superb. I was very happy with my stay and would definitely return.
Séjour de 4 nuits en mai 2024
Réponse de Keio Plaza Hotel Tokyo le 17 mai 2024
Dear Vincent,Thank you for sharing your positive feedback.It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 Excellent

Fung Yee Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent of all
Séjour de 6 nuits en avril 2024

10/10 Excellent

Abdullah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

8/10 Bien

Salman

Voyage en groupe
Les points forts : Propreté et personnel et service
Hotel looked good from outside. The rooms were sparsely decorated. Bed mattresses were too hard / stiff. Washroom counters were melamine / synthetic material. We requested 30 minutes extension in our checkout, which the front desk staff didn’t allow. I then talked to hotel manager and he said we can extend checkout by 30 minutes only if we pay them 11,500 yen more. This is the first time I ever came across such poor customer service in a 4 star hotel. We will definitely not stay in this hotel again.
Séjour de 2 nuits en mai 2024
Réponse de Keio Plaza Hotel Tokyo le 17 mai 2024
Dear Salman,Thank you for taking the time to share your feedback with us. Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments. We sincerely hope we’ll have another opportunity to exceed your expectations in the future.

10/10 Excellent

Yang

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good location, nice room size
Séjour de 3 nuits en avril 2024
Réponse de Keio Plaza Hotel Tokyo le 17 mai 2024
Dear Yang,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location and enjoyed the rooms at Keio Plaza Hotel Tokyo. We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon!

6/10 Satisfaisant

Shelly

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Miriam, Laguna Woods

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There’s no room service, no decaffeinated coffee available in the rooms for a 5 star hotel, this not so good. You provide regular coffee and tea in the room but not decaf coffee. Some people cannot drink anything with caffeine especially those with a heart condition like myself. Where do the guests expect to go get decaf coffee early in the morning! Disappointing.
Séjour de 13 nuits en avril 2024
Réponse de Keio Plaza Hotel Tokyo le 17 mai 2024
Dear Miriam,Thank you for taking the time to share your feedback.We appreciate your feedack regarding decaf coffee and will consider your suggestion for the future improvements. We hope to host you again for an even more personalized guest experience.

10/10 Excellent

Shan

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Good
Séjour de 6 nuits en avril 2024
Réponse de Keio Plaza Hotel Tokyo le 17 mai 2024
Dear Shan,Thank you for taking the time to share your positive feedback.We are extremely happy that you were satisfied with your stay with us. Please consider us again in your future travel plans in Tokyo!

10/10 Excellent

Marie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Lots of food options near by. Staff was very friendly and accommodating. Enjoyed a wonderful breakfast every morning.
Séjour de 4 nuits en avril 2024
Réponse de Keio Plaza Hotel Tokyo le 17 mai 2024
Dear Marie,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location, the service, and enjoyed the breakfast at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 Excellent

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
沒有。
Séjour de 6 nuits en avril 2024

10/10 Excellent

Shital

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel nestled in the heart of Shinjuku. I highly recommend this hotel, splurge a little and get that grand premium stay. Totally worth it.
Séjour de 2 nuits en avril 2024
Réponse de Keio Plaza Hotel Tokyo le 17 mai 2024
Dear Shital,Thank you for taking the time to share your positive review of the Keio Plaza Hotel Tokyo! We hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Excellent

KOHEI

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
とても清潔で過ごしやすいホテルでした。 都庁が目の前なので観光にぴったりです
Séjour de 1 nuit en avril 2024

10/10 Excellent

Janice, Millbrae

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024

8/10 Bien

JORGE

Séjour de 6 nuits en avril 2024

10/10 Excellent

Rishabh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay, close to SHINJUKU station, friendly and super helpful staff. Thank you so much!
Séjour de 3 nuits en avril 2024
Réponse de Keio Plaza Hotel Tokyo le 17 mai 2024
Dear Rishabh,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location and the service at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

4/10 Médiocre

Delaram

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mother was injured and asked to use the lounge on the top floor after check out while we waited for our train. (There are no couches in the lobby - just stiff dining chairs.) The staff refused, and informed us the lounge was for guests only. Meanwhile, no one informed us of the lounge during our multiple night stay. This kind of nickel and diming in a luxury hotel is extremely disappointing. We will not be returning.
Séjour de 3 nuits en avril 2024
Réponse de Keio Plaza Hotel Tokyo le 17 mai 2024
Dear Delaram,Thank you for taking the time to share your feedback.It's regrettable that your experience with our staff didn't meet the standards.We've addressed your concerns with the appropriate members of our team so that we may improve moving forward. We hope to host you again soon so we can share a more positive experience that our guests are accustomed to.

10/10 Excellent

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 6 nuits en avril 2024
Réponse de Keio Plaza Hotel Tokyo le 23 mai 2024
Dear Maria,Thank you for taking the time to share your positive feedback. Please consider us again in your future travel plans!