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Avis sur The Lodge at Tiburon

3.5 out of 5
The Lodge at Tiburon
1651 Tiburon Blvd, Tiburon, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 535 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 291 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 96 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 56 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 27 avis sur 1005." "

9,0/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Pierre

Séjour de 1 nuit en janvier 2023
Réponse de FOM le 31 janv. 2023
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved it!
Séjour de 1 nuit en mai 2024
Réponse de FOM le 26 mai 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Yasmine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de FOM le 26 mai 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Patty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful location and terrific room. Small parking lot where my car was dented. Recommend parking on the street instead.
Séjour de 1 nuit en mai 2024
Réponse de FOM le 26 mai 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

kathleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always love coming here. Never disappointed.
Séjour de 3 nuits en mai 2024
Réponse de FOM le 22 mai 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

8/10 Bien

Lisa

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de FOM le 26 mai 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

terry

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean and quiet
Séjour de 1 nuit en avril 2024
Réponse de FOM le 22 mai 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Julia

Séjour de 2 nuits en avril 2024
Réponse de FOM le 22 mai 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Jeanetta

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place!
Séjour de 2 nuits en mai 2024
Réponse de FOM le 13 mai 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Rosalyn

Séjour de 1 nuit en avril 2024
Réponse de FOM le 22 mai 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Laurie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very happy with the home. Everything was just right. Beautiful and restful.
Séjour de 1 nuit en avril 2024
Réponse de FOM le 3 mai 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Andy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de FOM le 3 mai 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

mary

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The receptionists were very personable
Séjour de 8 nuits en avril 2024
Réponse de FOM le 30 avr. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Deborah

Séjour de 1 nuit en avril 2024
Réponse de FOM le 22 mai 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

8/10 Bien

Karlie

Séjour de 1 nuit en avril 2024
Réponse de FOM le 18 mai 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

6/10 Satisfaisant

Mariagrazia

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Is less than expected. I was in a renewed room but the average are still old and not aligned to an hotel so expensive. Picture on the website of the pool area are not realistic and NO LAUNDRY and bottle of wine per room as advertised on Expedia.
Séjour de 8 nuits en avril 2024
Réponse de FOM le 27 avr. 2024
Thank you for taking the time to share your thoughts on your recent stay with us. We're sorry to hear that your experience fell short of your expectations. Regarding the discrepancies between the amenities advertised and what was provided, we sincerely apologize for any confusion or inconvenience this may have caused. We will work closely with our partners to ensure that the information provided accurately reflects the services and amenities available at our hotel. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay that you deserve.

10/10 Excellent

kimberly

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This staff is very friendly and the rooms are clean. Great location.
Séjour de 1 nuit en avril 2024
Réponse de FOM le 24 avr. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

4/10 Médiocre

Shihhan

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hotel has good looking lobby area and public patio. However, the room we booked with balcony is dated. The fan in bathroom is loud and noisy. The screen door to balcony is stuck or out of shape and not easy to shut. We stayed on the 2nd floor, every morning we will be woke up by loud footsteps from upstairs and occasionally we can hear next door guest speaking through wall. The main reason we stay in these hotel more than a week is mainly for its proximity to event venue. Other than that, don't think you will need to stay here given there is not much to see and sightseeing nearby. Besides, we accidently made a duplicated booking and cancelled one just 8 mins past policy deadline. Request hotel to waive the first night, $380 penalty but they didn't. A bit disappointed as we stay at this hotel for totally 7 days.
Séjour de 1 nuit en avril 2024
Réponse de FOM le 27 avr. 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your detailed review and apologize for any inconveniences you experienced during your time with us. As for the billing issue you encountered with the duplicated booking, we regret any frustration this may have caused. Our cancellation policy is in place to ensure fairness to all guests, but we understand your situation and will review our procedures to see if there's any flexibility we can offer in similar cases in the future. Your feedback is invaluable to us as we continuously strive to enhance the guest experience. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay..

2/10 Horrible

Shihhan

Séjour de 4 nuits en avril 2024
Réponse de Front Desk le 18 mai 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Stephanie, Patterson

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location for a staycation near the water.
Séjour de 1 nuit en mars 2024
Réponse de FOM le 14 avr. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

CAMERON

Séjour de 2 nuits en avril 2024
Réponse de FOM le 30 avr. 2024
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10/10 Excellent

Gary W

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at the Lodge for three nights and had a wonderful stay. The staff is friendly, the location is right in the center of Tiburon. They have free bikes on the property. We borrowed three and took them to Angel Island and went around the island. Highly recommend!
Séjour de 3 nuits en mars 2024
Réponse de FOM le 30 mars 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

8/10 Bien

Joan Irene

Voyage en groupe
Les points forts : Propreté
room was a bit musty smelling
Séjour de 4 nuits en mars 2024
Réponse de FOM le 26 mars 2024
Thank you for your feedback. We apologize for any inconvenience caused by the musty smell in your room. We take cleanliness and guest comfort very seriously, and we will address this issue immediately to ensure a more pleasant experience for our future guests. If you decide to stay with us again, please don't hesitate to let us know of any concerns during your stay so we can promptly resolve them. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

James

Séjour de 1 nuit en mars 2024
Réponse de FOM le 14 avr. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

4/10 Médiocre

Debara

Voyage en couple
Les points forts : Équipements
Loud music from 10:30 Pm to 12 in the outside area near the 2nd floor
Séjour de 2 nuits en mars 2024
Réponse de FOM le 22 mars 2024
Thank you for sharing your feedback with us regarding the noise disturbance you experienced during your recent stay. We sincerely apologize for any inconvenience this may have caused you. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

8/10 Bien

Kathleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the location of the property - much more could be done to make it an excellent property - but it was comfortable and quiet and the staff was lovely.
Séjour de 3 nuits en mars 2024
Réponse de FOM le 19 mars 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Olivia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A better option for a stay at UCSF.
Séjour de 2 nuits en mars 2024
Réponse de FOM le 12 mars 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de FOM le 28 févr. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Alberto

Séjour de 1 nuit en février 2024
Réponse de FOM le 23 mars 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Brent

Les points forts : Personnel et service
Séjour de 2 nuits en février 2024
Réponse de FOM le 24 févr. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de FOM le 20 févr. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de FOM le 19 févr. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Antonio

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de FOM le 19 févr. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Arturo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy bien
Séjour de 1 nuit en février 2024
Réponse de FOM le 9 févr. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

8/10 Bien

Anne

Staff could not have been more welcoming. Slight musty smell in room but may just not have been used in a few days. Went away quickly when I opened patio door. Very comfortable bed and pillows
Séjour de 2 nuits en février 2024
Réponse de FOM le 9 févr. 2024
We appreciate you sharing your stay experience! We look forward to welcoming you back.

8/10 Bien

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location, easy free parking comfortable room with a mini fridge. Great shower.
Séjour de 1 nuit en février 2024
Réponse de FOM le 8 févr. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Ginger

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property beautiful location.
Séjour de 1 nuit en février 2024
Réponse de FOM le 8 févr. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

8/10 Bien

Carmen

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Rooms are dated and when it rains there are there are puddles throughout the property. Restaurant gave me plastics knives, fork spoon for take out and they all fell apart
Séjour de 3 nuits en janvier 2024
Réponse de Front Desk le 6 févr. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

6/10 Satisfaisant

Alaina

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The property was very rundown and not aligned in value with the price charged. We had upgraded to the double queen balcony and were given a room in the corner next to an outdoor seating area and our balcony view was of the top of a dirty gravel roof. The façade of the lodge is very upscale and fancy making the room quite a shock. The bathroom ceiling looked like it had major water damage and was close to collapsing. The door was unsafe and would often not close without being pulled very hard. I was really hoping this would be a spot. I would return to often.
Séjour de 2 nuits en janvier 2024
Réponse de Front Desk le 6 févr. 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

10/10 Excellent

Anne

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and accommodating staff! Very charming and inviting place to stay!! Highly recommend the Lodge @ Tiburon!
Séjour de 2 nuits en janvier 2024
Réponse de FOM le 4 févr. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Shawn

Voyage en couple
Les points forts : Équipements
Cute property.
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 4 févr. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

8/10 Bien

Channing

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good value and super friendly staff. The location is probably as good as it gets; walkable to most of the Tiburon area including the bayside and local supermarkets. Some minor issues: Pool area amenities were unavailable due to maintenance, which unfortunately included some outdoor games we were hoping to use. Floors are thin and shaky and footsteps will easily be heard by the room beneath you.
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 31 janv. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location to everything.
Séjour de 1 nuit en janvier 2024
Réponse de FOM le 28 janv. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

6/10 Satisfaisant

Victor, Vancouver

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lodge at Tiburon is in a great location. The rooms are a bit sterile and the walls very thin (you can hear everything the people in the next room are saying).
Séjour de 2 nuits en janvier 2024
Réponse de Front Desk le 23 janv. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

4/10 Médiocre

Jennifer, Salinas

Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 23 janv. 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

10/10 Excellent

Corinna

Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 23 janv. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Katherine, Greenbrae

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 23 janv. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

6/10 Satisfaisant

Marie

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Hotel needs an update. Smells old. Does not look like the pictures they advertised. Overall great staff and best area to be in America
Réponse de Front Desk le 23 janv. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

6/10 Satisfaisant

Marie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Does not look like the picture
Séjour de 1 nuit en décembre 2023
Réponse de Front Desk le 23 janv. 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

10/10 Excellent

Mary Susan

Séjour de 1 nuit en janvier 2024
Réponse de FOM le 28 janv. 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!