“Not all it could be - dissappointed.”
This should have been a wonderful holiday for our familyn of 2 adults and 2 young children aged 5 and 8 but it just didnt hit the button for us - and its no where near in our top half of experience. The hotel is luxurious and has a good setting but there were too many failings.
The "family" room was much too small for comfort but we could have lived with that. The food was ok but not brilliant - and the pool side "snack bars" were a joke. The service was strange - there were lots of staff around and they were very friendly but there never seemed to be any service. The prices were ridiculous There were no surrounding cafe's or restaurants and the nearby towns were very dissappointing (which I guess is why the hotel got away with its prices). There was no beach. The kids club was ok (and the staff were great) but it closed between 1-3 pm even when there was 2 days of torential rain and the kids needed someweher to go.
On the plus side the pools were good, the gym was great, and it was very clean.
All in all, if they are going to set their stall out to be very high quality and charge top prices, they need to up their standards of service, customer care, and managerial flexibility to ensure tghey meet the expectaions that they set.
This was just not value for money.
We were happy to be on our way home and would have had more fun if we had never have left.
We wouldnt take our family back again.
Quartiers recommandés
The whole local area was dissapointing - be sure to hire a car.
