Avis sur Beverly Hills Heights - Excel Hotels & Resorts
Beverly Hills Heights - Excel Hotels & Resorts
Sierra Nevada 1, Arona, Tenerife
Avis
8,8
Excellent
8,2/10
Propreté
8,6/10
Personnel et service
8,0/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
5,0/10
Écoresponsabilité
Avis
Voyage en famille
5 avr. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 2 nuits en avril 2023
Réponse de Beverly Hills Heights le 20 nov. 2023
Bonjour ! Merci beaucoup d'avoir pris le temps de ce retour. Nous nous réjouissons que tu aies apprécié le design du logement avec la terrasse et la vue agréable.C'est également une joie de savoir que notre rapport qualité prix t'a convenu et que notre emplacement au calme a participé à la réussite de ton séjour.Enfin, merci pour tes suggestions d'amélioration.À la prochaine fois chez nous !Beverly Hills Heights
8/10 Bien
Gianni
Voyage en famille
17 févr. 2023
Les points forts : Confort de la chambre
Appartement sympa mais à ameliorer
Gianni
Séjour de 7 nuits en février 2023
Réponse de Beverly Hills Heights le 8 nov. 2023
Bonjour,Merci pour ce témoignage.Nous sommes ravis que vous ayez apprécié la piscine chauffée et le petit-déjeuner à Hollywood Mirage. Cependant, nous sommes désolés d'apprendre que vous avez rencontré des problèmes avec les portes des armoires et la propreté des linges de bain et draps de lit. Nous prenons note de vos commentaires et allons travailler avec notre équipe pour améliorer ces aspects.Concernant les machines à café et de jus, nous veillerons à ce qu'elles soient vérifiées et réapprovisionnées plus régulièrement pour éviter ce genre de désagrément à l'avenir.Au plaisir de vous avoir à nouveau chez nous pour un séjour 100 % réussi !Beverly Hills Heights
8/10 Bien
Josiane
10 févr. 2023
Les points forts : Propreté et confort de la chambre
Josiane
Séjour de 18 nuits en janvier 2023
Réponse de Beverly Hills Heights le 21 nov. 2023
Salut Josiane ! Merci pour cet avis positif.Nous sommes ravis que vous ayez apprécié le bel environnement et le calme de notre établissement. Nous faisons de notre mieux pour offrir à nos clients un cadre agréable et reposant.Encore merci pour vos gentils mots et nous espérons vous revoir bientôt chez nous !Merci de votre confiance et à très bientôt ! Beverly Hills Heights
8/10 Bien
Thierry
Voyage d’affaires
4 sept. 2022
Les points forts : Propreté et confort de la chambre
Thierry
Séjour de 2 nuits en septembre 2022
Réponse de Excel Hotels & Resorts le 9 nov. 2022
Hello Thierry!Thank you for your review. We are glad to see that you had a good stay with us. Let's hope you repeat it soon :)Regards!
10/10 Excellent
Jean
Voyage en famille
8 mars 2022
Les points forts : Propreté et confort de la chambre
Hôtel très agréable
Jean
Séjour de 6 nuits en février 2022
8/10 Bien
Guehennec
Voyage en famille
13 févr. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Guehennec
Séjour de 7 nuits en février 2022
8/10 Bien
jean-Pierre
6 févr. 2022
Les points forts : Propreté et confort de la chambre
Piscine géniale
jean-Pierre
Séjour de 7 nuits en janvier 2022
8/10 Bien
Maite
14 nov. 2021
Les points forts : Propreté et confort de la chambre
Maite
Séjour de 7 nuits en novembre 2021
8/10 Bien
Maria
Voyage en famille
25 sept. 2021
Les points forts : Propreté et confort de la chambre
Maria
Séjour de 14 nuits en juillet 2021
8/10 Bien
Laetitia
Voyage en famille
25 août 2020
Les points forts : Propreté et confort de la chambre
Laetitia
Séjour de 7 nuits en août 2020
8/10 Bien
Isabelle
Voyage en famille
9 mars 2020
Les points forts : Propreté, personnel et service, confort de la chambre
Isabelle
Séjour de 7 nuits en février 2020
Réponse de . le 12 mars 2020
Dear Guest,
Thank you for your feedback. We will try to improve and be better to bring you a good stay the next time.
Kind Regards,
Reception.
8/10 Bien
Voyageur vérifié
Voyage en famille
5 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Voyageur vérifié
Séjour de 7 nuits en décembre 2019
Réponse de . le 1 mars 2020
Thank you for your nice feedback. We hope to see you soon back in the resort. Regards The Reception.
6/10 Satisfaisant
ALAIN
21 déc. 2019
Les points forts : Propreté
Bon rapport qualité prix
ALAIN
Séjour de 3 nuits en décembre 2019
Réponse de mariane le 21 déc. 2019
Merci pour vos commentaires.
Nous vous souhaitons de joyeuses fêtes de fin d'année et esperons vous revoir bientot dans notre complexe.
10/10 Excellent
Julien
8 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Julien
Séjour de 7 nuits en juin 2019
8/10 Bien
AS
17 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel typique de los cristianos
AS
Séjour de 1 nuit en mars 2019
8/10 Bien
olivier
24 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité prix pour un séjour en famille
olivier
Séjour de 2 nuits en février 2019
Réponse de EXCEL HOTELS AND RESORTS le 11 août 2019
Merçi beaucoup pour votre commentaire
8/10 Bien
Nicholas
18 févr. 2024
Les points forts : Propreté
Nicholas
Séjour de 5 nuits en février 2024
Réponse de Beverly Hills Heights le 21 févr. 2024
Dear Nicholas,Thank you for letting us know that you enjoyed your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,Beverly Hills Heights
8/10 Bien
Manjit
Voyage en groupe
25 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Manjit
Séjour de 6 nuits en janvier 2024
Réponse de Beverly Hills Heights le 26 janv. 2024
Hello! Thanks for your feedback - we're all ears here It's great to hear that you enjoyed the tranquility of our hilltop location and found the rooms spacious and comfortable. We're also delighted that you found our staff friendly and helpful, and that the shuttle service to the resort was convenient for your stay. Your recommendation means a lot to us!While we know that our classic charm is part of what many guests love, we appreciate your feedback on the rooms and can share that we are continually working to update and refresh our facilities. Check-in times are indeed standard, but we apologize if any inconvenience was caused by the wait. Rest assured, we always endeavor to accommodate special requests as efficiently as possible.We're thrilled you had the chance to enjoy the amenities at our sister hotel and hope that added to your overall experience.We all hope to see you again for an improved stay.Until next time,Beverly Hills Heights
10/10 Excellent
Voyageur vérifié
Voyage en famille
21 janv. 2024
Les points forts : Propreté et confort de la chambre
Winter sun
Voyageur vérifié
Séjour de 8 nuits en janvier 2024
Réponse de Beverly Hills Heights le 22 janv. 2024
Hi there, Thanks for the review.We're thrilled to hear you enjoyed the warm and pleasant weather during your stay and found our apartments to your liking. It's great that our team's friendliness and helpfulness stood out to you; we strive to make every guest's experience memorable. We also appreciate your high ratings on room cleanliness and comfort – our housekeeping team will be delighted to know their hard work is recognized.Thanks again!Until next time,Beverly Hills Heights
10/10 Excellent
Gyula
Voyage en famille
15 déc. 2023
Les points forts : Propreté et confort de la chambre
Gyula
Séjour de 6 nuits en novembre 2023
Réponse de Beverly Hills Heights le 18 déc. 2023
Dear Gyula,Thank you very much for this kind review.It means a lot to know that you appreciated our high standards and comfortable rooms.Thanks again; we look forward to welcoming you back soon.Take care,Beverly Hills Heights
4/10 Médiocre
Gordon
15 déc. 2023
Les points faibles : Propreté
Dated Property. Not value for money
Gordon
Séjour de 9 nuits en novembre 2023
Réponse de Beverly Hills Heights le 4 janv. 2024
Hi Guest,thanks for sharing your thoughts with us!It seems that some aspects of your stay didn't meet your expectations. While our property does carry a classic charm, we’re continuously working on updates - like our recent renovation in 2020, to enhance the experience. We're sorry to hear about the shower head and missing door; this was due to a delay in delivery of our new screens and unexpected bookings and would like to extend our apologies for any inconvenience you may have experienced. However, you were informed of this before accepting that room and were not informed of any dissatisfaction during your stay.Rest assured, cleanliness and comfort are top priorities for us, and we'll be looking into the concerns you've raised immediately. We invite you back to see the improvements!We hope to welcome you again soon for a refreshed and improved stay. Warm wishes for 2024!Beverly Hills Heights
8/10 Bien
Hannu Erkki
9 déc. 2023
Hannu Erkki
Séjour de 9 nuits en novembre 2023
Réponse de Beverly Hills Heights le 13 déc. 2023
Dear Hannu,Thank you for taking the time to share your opinion with us.We're glad that you had a pleasant stay and that it lived up to your expectations.It's great to know we were able to help start your day off on the right foot with the wide selection of fresh and tasty options on our breakfast buffet.Come back again, anytime. Take care,Beverly Hills Heights
8/10 Bien
Aud Elisabeth
Voyage en groupe
4 déc. 2023
Les points forts : Confort de la chambre
Aud Elisabeth
Séjour de 14 nuits en novembre 2023
Réponse de Beverly Hills Heights le 4 déc. 2023
Hi there Aud! Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Come back soon!Take care,Beverly Hills Heights
8/10 Bien
Yvonne
Voyage en famille
29 nov. 2023
Les points forts : Équipements
Yvonne
Séjour de 10 nuits en novembre 2023
Réponse de Beverly Hills Heights le 30 nov. 2023
Hej Yvonne! Tack för din feedback efter ditt besök hos oss, det hjälper oss att bli ännu bättre.Det är roligt att höra att du kunde njuta av den vackra utsikten från balkongen.Vi är också glada att få läsa att du hade en trevlig upplevelse med vår personal och poolvaktVi är ledsna att rummen känns något slitna, men vi vill informera om att vi alltid arbetar med underhåll för att förbättra våra gästers upplevelse. Vi uppskattar din feedback och tar den till oss. Ha en underbar dag!Med vänliga hälsningar,Beverly Hills Heights
8/10 Bien
charley martin
26 nov. 2023
Les points forts : Propreté et équipements
charley martin
Séjour de 14 nuits en novembre 2023
Réponse de Beverly Hills Heights le 18 déc. 2023
Hi there,Thanks for this great feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Beverly Hills Heights
10/10 Excellent
Chris
Voyage en famille, Voyage en groupe, Voyage en couple
25 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Chris
Séjour de 7 nuits en novembre 2023
Réponse de Beverly Hills Heights le 27 nov. 2023
Hello, Chris! A million thanks for your thoughtful review We're thrilled to hear that your stay in the deluxe apartment exceeded your expectations! It's always our aim to provide a top-notch experience for our guests.We've taken note of your feedback regarding the memory foam pillows. Comfort is key for a good night's rest, and we're sorry to hear that the pillows weren't to your liking. For future visits, please feel free to let us know your preferences, and we'll do our best to accommodate your needs for a more comfortable sleep.We hope to welcome you back for another visit. See you soon,Beverly Hills Heights
10/10 Excellent
Neil
22 nov. 2023
Les points forts : Propreté et confort de la chambre
Great time at Beverly Hills Heights
Neil
Séjour de 11 nuits en novembre 2023
Réponse de Beverly Hills Heights le 23 nov. 2023
Dear Neil,Thank you for your kind feedback.We're thrilled to hear you had a fabulous stay in our 1-bed apartment and found our reception team, especially Marian, to be welcoming. It's fantastic that you took advantage of the pool options available across our properties – variety is the spice of life, after all! We also appreciate your shout-out about the swift resolution of your maintenance issue; our team is always on their toes to ensure any hiccups are fixed promptly.We hope to see you again for another great holiday under the sun!We all hope to welcome you back in the future.Best wishes,Beverly Hills Heights
8/10 Bien
Lorraine
Voyage en famille
22 oct. 2023
Les points forts : Confort de la chambre
Lorraine
Séjour de 6 nuits en octobre 2023
Réponse de Beverly Hills Heights le 23 oct. 2023
Hi there Lorraine! Thanks for the review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We'd love to welcome you back for another great stay!Cheers,Beverly Hills Heights
2/10 Horrible
Stefan
12 oct. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Stefan
Séjour de 4 nuits en octobre 2023
Réponse de Beverly Hills Heights le 16 oct. 2023
Hi there! Thanks for taking the time to share your experience with us. We're sorry to hear about the issues you encountered, however, we noticed that you did not inform us of your concerns while on site which is a shame as we would have liked the opportunity to explain this matter to you directly. We've been experiencing an unusual heatwave, which has led to an increase in local insects. However, rest assured, we're taking measures such as weekly fumigations to keep the resort as comfortable as possible for our guests.Regarding the air conditioning, we do have it available in our rooms, but we understand that it might not have been sufficient during this heatwave. We apologize for any inconvenience this may have caused during your stay.We hope you'll give us another chance to provide you with a fantastic experience in the future. Take care and see you soon! Beverly Hills Heights
10/10 Excellent
Voyageur vérifié
Voyage en groupe
9 oct. 2023
Les points forts : Propreté et confort de la chambre
Beverly Hills Heights
Voyageur vérifié
Séjour de 4 nuits en octobre 2023
Réponse de Beverly Hills Heights le 9 oct. 2023
Hi,Your glowing review just brightened our day Thank you!We're thrilled to hear that you found our facilities great and appreciated the availability of sunbeds. It's always nice to have a comfortable spot to relax and soak up some sun! We hope you had a fantastic time exploring Los Cristianos and the surrounding area during your stay. Our team is always here to help make your vacation as enjoyable as possible.See you again soon.Take care,Beverly Hills Heights
10/10 Excellent
Alice
30 sept. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Alice
Séjour de 8 nuits en septembre 2023
Réponse de Beverly Hills Heights le 3 oct. 2023
Hi there Alice! It’s great to receive such positive feedback Thanks for taking the time to share.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Come back soon!Take care,Beverly Hills Heights
10/10 Excellent
Debra
27 sept. 2023
Les points forts : Propreté et confort de la chambre
Our Favourite Place to stay
Debra
Séjour de 7 nuits en septembre 2023
Réponse de Beverly Hills Heights le 6 oct. 2023
Hello Debra,Your positive review really made our day We appreciate it!We're thrilled to know that our hotel is your favourite place in Tenerife! It's great to hear that you found our team excellent and the apartments spacious and good value for money. We always strive to provide the best experience for our guests.We all hope to see you again on your next visit.Take care,Beverly Hills Heights
4/10 Médiocre
Allan
Voyage en famille
9 sept. 2023
Les points faibles : Propreté et confort de la chambre
Very Disappointing.
Allan
Séjour de 14 nuits en août 2023
Réponse de Manager le 14 sept. 2023
Hi Allan,We're grateful you took the time to share your thoughts with us.We're glad to hear that our staff made a positive impression on you with their friendliness and helpfulness. They truly are the heart of our hotel! However, we're sorry to hear that you found the room conditions to be below your expectations. We've been working on updating our rooms, and we appreciate your feedback as it helps us identify the areas where we can improve. We understand that having a comfortable and clean room is essential for a great stay, and we'll make sure to address the issues you mentioned. We hope you'll give us another chance to show you the improvements we've made.We hope to welcome you back for another visit. See you soon,
10/10 Excellent
Martin
3 sept. 2023
Les points forts : Propreté et confort de la chambre
Martin
Séjour de 7 nuits en août 2023
Réponse de Beverly Hills Heights le 26 oct. 2023
Dear Martin,Thank you for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We can't wait to see you again.All the best,Beverly Hills Heights
8/10 Bien
stuart
28 août 2023
stuart
Séjour de 13 nuits en août 2023
Réponse de Beverly Hills Heights le 30 oct. 2023
Hi there, Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Looking forward to your next visit. All the best,Beverly Hills Heights
10/10 Excellent
Fenella
27 août 2023
Les points forts : Propreté et confort de la chambre
Fenella
Séjour de 7 nuits en août 2023
Réponse de Beverly Hills Heights le 30 oct. 2023
Hello Fenella, We appreciate your review!We are delighted to hear that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.We all hope to see you again on your next visit.Take care,Beverly Hills Heights
10/10 Excellent
Chris
Voyage en famille
7 août 2023
Les points forts : Propreté et confort de la chambre
Chris
Séjour de 8 nuits en juillet 2023
Réponse de Beverly Hills Heights le 10 août 2023
Hi there Chris! It means a lot to know that you appreciated our high standards and comfortable rooms.We'd love to welcome you back for another great stay!Cheers,Beverly Hills Heights
4/10 Médiocre
Somsin
Voyage en famille
20 juil. 2023
Les points faibles : Propreté
not very professional and cleaner not helpful.
Somsin
Séjour de 4 nuits en juillet 2023
Réponse de Beverly Hills Heights le 21 juil. 2023
Hey there! Thanks a bunch for taking the time to share your experience with us.We're glad to hear that you enjoyed most aspects of your stay.However, we're sorry to hear about your experience with our housekeeping team. We'll definitely look into this and ensure that our team maintains a friendly and professional attitude at all times. As for the lack of assistance with your luggage, we apologize for the inconvenience. We don't have a 24-hour bell service, but our reception team is always happy to help when they can. Regarding the bins, we'll make sure to address this issue and keep our common areas clean and tidy.We hope you'll give us another chance to make your stay even better next time. See you soon!Beverly Hills Heights
8/10 Bien
Paul
12 juil. 2023
Les points forts : Propreté et confort de la chambre
Paul
Séjour de 7 nuits en juillet 2023
Réponse de Beverly Hills Heights le 2 nov. 2023
Dear Paul,Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back on another occasion. Kind regards,Beverly Hills Heights
8/10 Bien
Sinead
Voyage en famille
9 juil. 2023
Les points forts : Propreté et confort de la chambre
Sinead
Séjour de 8 nuits en juin 2023
Réponse de Beverly Hills Heights le 11 juil. 2023
Hello, Sinead! A million thanks for your thoughtful review We're glad to hear that you enjoyed the good size of our split-level apartment and found the pool area lovely. However, we apologize for the missing door on the upstairs shower and any inconvenience it may have caused.As for the evening bar, you're right, our property doesn't have one, but we're happy that you could make use of the one at the hotel next door. We understand that the hill and steps might be challenging for some guests, but we hope the stunning views made up for it!Come back soon!Take care,Beverly Hills Heights
4/10 Médiocre
Erika
25 juin 2023
Les points faibles : Équipements
Erika
Séjour de 5 nuits en juin 2023
Réponse de Beverly Hills Heights le 26 juin 2023
Hello Erika,Thanks for taking a few minutes to share your feedback with us.We're happy to know that you found our apartment spacious and our receptionists helpful and nice. Your kind words mean a lot to us.We're sorry, though, to hear that you experienced noise during your stay and that the balcony view and sun exposure didn't meet your expectations. As for the distance to the beach, we do offer a free bus service, but we understand that the schedule might not be ideal for everyone. We're grateful for your feedback and will take it into consideration for future improvements.We would love the opportunity to provide a better stay in the future.Take care,
10/10 Excellent
Chris
Voyage en groupe
23 juin 2023
Les points forts : Propreté
Welcoming and comfortable hotel.
Chris
Séjour de 7 nuits en juin 2023
Réponse de Beverly Hills Heights le 9 nov. 2023
Hi there,Thanks for this great feedback.We are pleased to know that you had a comfortable stay. Your satisfaction is our greatest reward, and we would like to thank you for recognizing our dedicated team members. We will be sure to pass along your compliments which will inspire everyone to keep up the good work.We look forward to welcoming you back. Best wishes,Beverly Hills Heights
10/10 Excellent
John
17 mai 2023
Les points forts : Propreté et confort de la chambre
John
Séjour de 14 nuits en novembre 2022
Réponse de Beverly Hills Heights le 18 mai 2023
Kjære John Vi er svært glad for at du hadde et hyggelig opphold hos oss.Du er hjertelig velkommen tilbake når som helst.Med vennlig hilsen,Beverly Hills Heights
8/10 Bien
Michael
15 mai 2023
Les points forts : Propreté et confort de la chambre
Michael
Séjour de 7 nuits en mai 2023
Réponse de Beverly Hills Heights le 16 mai 2023
Hi there Michael,Thanks for this great rating. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Beverly Hills Heights
8/10 Bien
Ryan, Epsom
6 mai 2023
Les points forts : Propreté
Ryan
Séjour de 7 nuits en avril 2023
Réponse de Beverly Hills Heights le 8 mai 2023
Hello Ryan,Thank you for taking the time to share your opinion with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would love to welcome you back in the future. Very best wishes,Beverly Hills Heights
6/10 Satisfaisant
Elizabeth
Voyage en couple
17 avr. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 7 nuits en avril 2023
Réponse de Beverly Hills Heights le 28 avr. 2023
Hi Elizabeth,Thanks for taking the time to share your experience with us.We're glad to hear that you found our hotel clean and comfortable.However, we're sorry to hear that our breakfast didn't quite hit the spot. We appreciate your feedback and will take it into consideration as we continue to improve our offerings for our guests.We’re also sorry if our pool monitor was a bit too attentive for your liking, but their presence is to ensure the safety and comfort of all our guests. We hope you were still able to enjoy our heated outdoor pool and beautiful surroundings.We would love to welcome you again for an even better experience.All the best,Beverly Hills Heights
8/10 Bien
Maggie
2 avr. 2023
Les points forts : Propreté
Maggie
Séjour de 7 nuits en mars 2023
Réponse de Beverly Hills Heights le 4 avr. 2023
Hi Maggie,Thank you for letting us know how you rated your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. All the best,Beverly Hills Heights
6/10 Satisfaisant
ETTORE
31 mars 2023
Les points faibles : Propreté
ETTORE
Séjour de 8 nuits en mars 2023
Réponse de Beverly Hills Heights le 3 avr. 2023
Gentile Ettore,Grazie per averci fatto conoscere la tua opinione.Dal rating non particolarmente elevato che hai assegnato alla nostra struttura, riteniamo che la tua esperienza di soggiorno non sia stata del tutto positiva. Avremmo preferito avere maggiori dettagli su quali sono stati, secondo te, gli aspetti negativi perché solo in questo modo possiamo intervenire e migliorare la nostra offerta ricettiva.Ci farebbe piacere poter avere un'altra occasione per ospitarti nel nostro hotel, per cui a presto!Beverly Hills Heights
6/10 Satisfaisant
David
31 mars 2023
Les points forts : Propreté et confort de la chambre
David
Séjour de 8 nuits en mars 2023
Réponse de Beverly Hills Heights le 3 avr. 2023
Dear David,Thank you for your review.We are sorry that not everything was to your satisfaction.However, we would be interested in knowing how we could have improved on your time with us.Until next time.Safe travels,Beverly Hills Heights
8/10 Bien
Voyageur vérifié
Voyage en groupe
30 mars 2023
Voyageur vérifié
Séjour de 5 nuits en mars 2023
Réponse de Beverly Hills Heights le 3 avr. 2023
Dear Guest,Thank you for taking the time to rate your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best regards,Beverly Hills Heights