Avis sur Mountain Lodge Telluride
Mountain Lodge Telluride
457 Mountain Village Boulevard, Telluride, CO
Avis
8,4
Très bien
8,8/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en famille, Voyage avec des animaux de compagnie
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Kathy Reagan, Reservations Supervisor le 21 mars 2024
Hi Abigail,Thanks for your positive comments.We are so glad you enjoyed staying with us.We are looking at ways to improve our restaurant so we hope you consider staying with us again & give it another try.
10/10 Excellent
Susan
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 5 nuits en février 2024
Réponse de Kathy Reagan, Reservations Supervisor le 11 mars 2024
Susan,Thanks for your positive comments.We are so glad you enjoyed our beautiful & conveniently located property. We hope to see you again very soon.
10/10 Excellent
Jazmine
Voyage en couple
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jazmine
Séjour de 3 nuits en février 2024
Réponse de Kathy Reagan, Reservations Supervisor le 21 févr. 2024
Thanks Jazmine for your positive comments. We are so glad you enjoyed your stay and appreciated our convenient guest shuttle & incredible mountain views.We hope to see you again very soon!
6/10 Satisfaisant
Rodney, rockwall
Voyage en couple
26 janv. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Rodney
Séjour de 5 nuits en janvier 2024
Réponse de Kathy Reagan, Reservations Supervisor le 11 févr. 2024
Hi Rodney,Thanks for your feedback.We are so glad you enjoyed our beautiful location and appreciated our hardworking staff. Our shuttle is definitely a plus for our guests.Your room comments have been forwarded to our Housekeeping & Engineering Departments to be addressed. Thanks for staying with us. We hope to see you again very soon!
2/10 Horrible
Andrew
13 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 5 nuits en janvier 2024
Réponse de Kathy Reagan, Reservations Supervisor le 14 janv. 2024
Hi Andrew,We are sorry you didn't enjoy your stay.Without specifics I am not sure what happened.You are welcome to provide more details so we can address them. We hope to see you again another time.
10/10 Excellent
stephen
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
stephen
Séjour de 3 nuits en janvier 2024
Réponse de Kathy Reagan, Reservations Supervisor le 9 janv. 2024
Thanks Scott for your positive feedback.We are so glad you enjoyed your stay & Hope to see you again very soon!
10/10 Excellent
Christy
Voyage en famille
26 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christy
Séjour de 5 nuits en décembre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 26 déc. 2023
Hi Christy,Thanks for your positive feedback.We are glad you enjoyed your stay & Hope to see you again very soon!
10/10 Excellent
sang-hoon
22 déc. 2023
sang-hoon
Séjour de 3 nuits en décembre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 14 janv. 2024
Thanks for your positive feedback.We hope to see you again very soon!
10/10 Excellent
Alexis
Voyage en famille
19 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alexis
Séjour de 4 nuits en décembre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 26 déc. 2023
Hi Alexis,Thanks for your positive comments.We are so glad you enjoyed your stay & Hope to see you again very soon!
10/10 Excellent
Luis
Voyage en famille
27 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luis
Séjour de 3 nuits en novembre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 4 déc. 2023
Hi Luis,Thanks for your positive comments.We are so glad you enjoyed your stay and hope to see you again very soon!
10/10 Excellent
james
24 nov. 2023
Les points forts : Équipements
james
Séjour de 1 nuit en novembre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 4 déc. 2023
Thank you James for the positive review.We are glad you enjoyed your stay & hope to see you again very soon!
4/10 Médiocre
Brandon
14 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Brandon
Séjour de 1 nuit en novembre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 19 nov. 2023
Hi Brandon,Thanks for your feedback.We are sorry you didn't completely enjoy your stay.Without specifics it is difficult to know how to improve things but we do hope you come again very soon!
10/10 Excellent
Eric
Voyage en famille
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Eric
Séjour de 1 nuit en novembre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 19 nov. 2023
Hi Eric,Thanks for the positive score. We are glad you enjoyed your stay & hope to see you again very soon!
10/10 Excellent
Nate
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Nate
Séjour de 2 nuits en novembre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 12 nov. 2023
Thanks Nate for your feedback.We agree that our Front Desk staff are the best!We apologize that our shuttle & bar are not available during the off season. We do hope you come back during the regular winter or summer/fall seasons when everything is running & open.
8/10 Bien
Sophia
Voyage d’affaires
11 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sophia
Séjour de 2 nuits en novembre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 12 nov. 2023
Hi Sophia,Thanks for your feedback.We are sorry you were disturbed. We are typically very quiet during off season so this is very unusual.We do have a Manager available at all hours and the phone number should have been provided in your registration information. We do hope you will consider staying with us again.
8/10 Bien
Valerie
Voyage en famille
9 nov. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Off season check in process is horrible
Valerie
Séjour de 2 nuits en novembre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 9 nov. 2023
Hi Valerie,Thanks for your feedback. We apologize for your inconvenience. Your comments will be addressed by Front Desk management.We hope you will visit us again & see the excellent service we strive to provide.
10/10 Excellent
Mark
1 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en octobre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 9 nov. 2023
Thanks for the positive review.We hope to see you again very soon!
6/10 Satisfaisant
andrew
29 oct. 2023
andrew
Séjour de 1 nuit en octobre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 30 oct. 2023
Hi Andrew,Thanks for your feedback.We will make sure Management addresses your comments with our Front Desk staff.We sincerely hope you will consider staying with us again in the future so we can show you the excellent service we strive to provide.
6/10 Satisfaisant
Jane
29 oct. 2023
Jane
Séjour de 1 nuit en octobre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 19 nov. 2023
Hi Jane,Thanks for your feedback.We are glad you enjoyed your stay and hope to see you again very soon.
8/10 Bien
Jamie
Voyage en couple
23 oct. 2023
Les points forts : Propreté, personnel et service, équipements
Jamie
Séjour de 1 nuit en octobre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 24 oct. 2023
Hi Jamie,We appreciate your feedback.Parking has definitely been a challenge due to our roofing project which is just about completed.We apologize for any inconvenience and do hope you consider visiting again in the future when parking will be so much easier.
8/10 Bien
Justin
19 oct. 2023
Les points forts : Propreté
Justin
Séjour de 1 nuit en octobre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 19 oct. 2023
Hi Justin,Thanks for the positive feedback.We are so glad you enjoyed your stay & hope to see you again very soon.
10/10 Excellent
Chris
Voyage en famille
17 oct. 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Chris
Séjour de 3 nuits en octobre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 17 oct. 2023
Hi Chris,Thanks for the positive feedback.We are glad you enjoyed your stay and hope to see you again very soon.
10/10 Excellent
Larry
Voyage en couple
16 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Larry
Séjour de 3 nuits en septembre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 16 oct. 2023
Hi Larry,Thanks for your feedback.We are so glad you enjoyed your stay & hope to see you again very soon!
10/10 Excellent
Shannon
11 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shannon
Séjour de 3 nuits en octobre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 12 oct. 2023
Hi Shannon,Thanks for your wonderful comments.We are so glad you enjoyed your stay and truly appreciated our beautiful & convenient location.We hope to see you again in the future.Thanks & Take Care!
10/10 Excellent
John
5 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en octobre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 8 oct. 2023
Hi John,Thanks for your positive comments.We are so glad you enjoyed our beautiful & convenient location. We hope to see you again very soon!
6/10 Satisfaisant
Natalie
Voyage en famille
21 sept. 2023
Les points forts : Propreté et personnel et service
Natalie
Séjour de 2 nuits en septembre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 21 sept. 2023
Hi Natalie,Thanks for the feedback.We are sorry you missed the alert about our roofing project when you booked and apologize for any inconvenience. There is no free overnight parking in Mountain Village and our parking has been a bit more limited due to the roofing project. We do hope you consider coming again after the project is completed and maybe try our Junior Suites which are are a much more spacious option than our Tiny Queen Rooms.
10/10 Excellent
Marilyn
18 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marilyn
Séjour de 3 nuits en septembre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 18 sept. 2023
Hi Marilyn,Thanks for the positive feedback.We are so glad you enjoyed your stay & hope to see you again very soon!
10/10 Excellent
Cameron
18 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cameron
Séjour de 3 nuits en septembre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 19 sept. 2023
Thanks for the positive feedback.We are very glad you enjoyed your stay.
8/10 Bien
Bridget
11 sept. 2023
Les points forts : Personnel et service
Bridget
Séjour de 2 nuits en septembre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 12 sept. 2023
Hi Bridget,Thanks for positive feedback.We are glad you appreciated our convenient location & hard working staff. We apologize for any inconvenience due to our roofing project and sincerely hope you will visit us again after project is completed.
4/10 Médiocre
Mario
Voyage en couple
11 sept. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Mario
Séjour de 2 nuits en septembre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 11 sept. 2023
Hi Mario,Thanks for your feedback,We apologize for any inconvenience you had due to our roofing project. There was an alert on the website you booked through about our roofing project and we are sorry you missed it. Our Two Bedroom Suites have a Master Bedroom & full size loft bedroom so we do consider it a two bedroom unit.We hope you will consider staying again in one of Two Bedroom Condos which have 2 closed off bedrooms.
10/10 Excellent
Kim
Voyage en groupe
5 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kim
Séjour de 3 nuits en septembre 2023
Réponse de Kathy Reagan, Reservations Supervisor le 6 sept. 2023
Hi Kim,We are so glad you enjoyed your stay. Thank you so much for your positive comments & we hope to see you again very soon!
6/10 Satisfaisant
James
31 août 2023
Les points faibles : Personnel et service
James
Séjour de 1 nuit en août 2023
Réponse de Kathy Reagan, Reservations Supervisor le 3 sept. 2023
Hi James,Thanks for your feedback.We are glad you enjoyed our beautiful views and we do apologize for any inconvenience caused by our roofing project. We sincerely hope you will consider staying with us again after the project has been completed.
8/10 Bien
Eric
Voyage en famille
30 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en août 2023
Réponse de Kathy Reagan, Reservations Supervisor le 30 août 2023
Hi Eric,Thanks for your feedback.We are glad you enjoyed our beautiful location.We are in the final stages of our roofing project.We do hope you consider coming back after the renovations are complete..
2/10 Horrible
Kyle
29 août 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Kyle
Séjour de 4 nuits en août 2023
Réponse de Kathy Reagan, Reservations Supervisor le 30 août 2023
Hi Kyle,Thanks for your feedback.We are sorry you didn't enjoy your stay.We are in the final stages of our roof replacement project and apologize for any inconvenience it caused.We sincerely hope you will consider visiting us again after all the improvements are completed.
6/10 Satisfaisant
Jennifer, Lawrence
Voyage en couple
21 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en août 2023
Réponse de Kathy Reagan, Reservations Supervisor le 21 août 2023
Hi Jennifer,Thanks for the feedback.We are glad you enjoyed our beautiful property.We are sorry the room you booked did not meet your needs. We are primarily a condo resort not a hotel and we offer this room type (called a Tiny Room in the room descriptions) as a more economical alternative to our condos. We sincerely hope you would consider staying with us again and trying our much more spacious Junior Suite instead.
10/10 Excellent
Kimberly, Jupiter
5 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kimberly
Séjour de 4 nuits en juillet 2023
Réponse de Kathy Reagan, Reservations Supervisor le 6 août 2023
Thanks for the positive feedback.We are glad you enjoyed your stay & hope to see you again very soon!
6/10 Satisfaisant
Skyler
Voyage en famille
1 août 2023
Les points forts : Propreté et équipements
Skyler
Séjour de 1 nuit en juillet 2023
Réponse de Kathy Reagan, Reservations Supervisor le 1 août 2023
Hi Skylar,Thanks for your feedback.We are so glad you enjoyed our beautiful mountain location. We have noted your comments about your room and will make sure our Engineering Department addresses them.We are sorry you did not receive the exemplary service we strive to provide. Your comments will be provided to our Director of Guest Services so he can address this with our Front Desk staff.We sincerely hope you will consider staying again.
6/10 Satisfaisant
Steven
1 août 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Steven
Séjour de 2 nuits en juillet 2023
Réponse de Kathy Reagan, Reservations Supervisor le 2 août 2023
Thanks for your feedback.Thanks for staying with us.We hope to see you again very soon.
8/10 Bien
Wyatt
31 juil. 2023
Wyatt
Séjour de 2 nuits en juillet 2023
Réponse de Kathy Reagan, Reservations Supervisor le 1 août 2023
Thanks for your positive feedback.We are glad you enjoyed your stay!
2/10 Horrible
Carter
28 juil. 2023
Carter
Séjour de 1 nuit en juillet 2023
Réponse de Kathy Reagan, Reservations Supervisor le 30 juil. 2023
Hi Carter,Thanks for the feedback.We are so sorry you didn't enjoy your stay.We hope you consider staying with us again so we can see if we can provide a better experience.
8/10 Bien
Gary
22 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gary
Séjour de 2 nuits en juillet 2023
Réponse de Kathy Reagan, Reservations Supervisor le 23 juil. 2023
Gary,Thanks for the positive feedback.We are so glad you enjoyed your stay & hope to see you again very soon!
6/10 Satisfaisant
Traca
Voyage en couple
21 juil. 2023
Les points forts : Propreté
Les points faibles : Personnel et service
Traca
Séjour de 3 nuits en juillet 2023
Réponse de Kathy Reagan, Reservations Supervisor le 23 juil. 2023
Hi Traca,Thanks for your feedback.We do have notices on our website & on Expedia & their partner sites regarding our roof project and valet parking. We are sorry you didn't see it. They are not always easy to find on other booking sites. Thanks for appreciating Amber and I am sorry the rest our service was not what we aim to provide. We hope you will consider staying with us again after the construction is completed.
6/10 Satisfaisant
John
Voyage en famille, Voyage en groupe
21 juil. 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en juillet 2023
Réponse de Kathy Reagan, Reservations Supervisor le 23 juil. 2023
Hi John,Thanks for the feedback,The furniture was just replaced in May and there are plans in place to upgrade the televisions.We are located up above 9000 feet and have not needed air conditioning because it is typically very pleasant here in the summers. There are fans in the bedroom closets for guests if needed. We hope to see again in the future.
10/10 Excellent
Araceli
20 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome
Araceli
Séjour de 3 nuits en juillet 2023
Réponse de Kathy Reagan, Reservations Supervisor le 20 juil. 2023
Thanks for the positive feedback.We are so glad you enjoyed your stay & hope to see you again very soon!
8/10 Bien
Rebecca, Fort Worth
Voyage en famille
14 juil. 2023
Les points forts : Personnel et service
Rebecca
Séjour de 1 nuit en juillet 2023
Réponse de Kathy Reagan, Reservations Supervisor le 16 juil. 2023
Thanks for the positive feedback.We are glad you enjoyed your stay!
10/10 Excellent
JEREMY
9 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JEREMY
Séjour de 2 nuits en juillet 2023
Réponse de Kathy Reagan, Reservations Supervisor le 10 juil. 2023
Thanks for the positive feedback.We are so glad you enjoyed your stay & hope to see you again very soon.
4/10 Médiocre
Carlos
4 juil. 2023
Les points faibles : Propreté et personnel et service
OBRAS DE MANTENIMIENTO RUIDO CONSTANTE
Carlos
Séjour de 4 nuits en juin 2023
Réponse de Kathy Reagan, Reservations Supervisor le 5 juil. 2023
Hi Carlos,Thanks for your feedback.We are undergoing a very necessary summerlong roofing project and there are alerts on hotel.com advising guests of this.We apologize for any inconvenience caused by these much needed renovations.We hope you will consider visiting again after the repairs have been completed.
10/10 Excellent
Suzanne
Voyage en famille
3 juil. 2023
Les points forts : Personnel et service
Suzanne
Séjour de 1 nuit en juin 2023
Réponse de Kathy Reagan, Reservations Supervisor le 3 juil. 2023
Hi Suzanne,Thanks for the positive feedback!We are so glad you appreciated our hardworking staff.We hope to see you again very soon!
10/10 Excellent
Belinda
29 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Belinda
Séjour de 1 nuit en juin 2023
Réponse de Kathy Reagan, Reservations Supervisor le 29 juin 2023
Hi Belinda,Thanks for the positive feedback.We are so glad you enjoyed your stay & hope to see you again very soon!
8/10 Bien
Debora
Voyage en couple
26 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Debora
Séjour de 3 nuits en juin 2023
Réponse de Kathy Reagan, Reservations Supervisor le 27 juin 2023
Hi Debora,Thanks for the feedback.We are so glad you enjoyed our property,We are in the midst of a summer long reroofing project and have not found an effective way to mention this on Expedia and all its other sites because no part of our property is actually closed.We apologize for any inconvenience & hope you will consider visiting us again after the project is completed.