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Avis sur Fairmont Heritage Place, Franz Klammer Lodge

4 out of 5
Fairmont Heritage Place, Franz Klammer Lodge
567 Mountain Village Blvd., Telluride, CO

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 61 avis sur 72." "
Note des voyageurs de 8 (Bien), d’après 8 avis sur 72." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 72." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 72." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 72." "

9,8/10

Propreté

9,8/10

Personnel et service

9,4/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

TRACY, HOUSTON

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was very nice. Communications, happy hour were great but no a/c was a little painful. Car ride was awesome!
Réponse de Fairmont Heritage Place, Franz Klammer Lodge le 1 sept. 2023
Hello Tracy! We're so glad to hear that you enjoyed your stay with us, we hope to welcome you back to stay with us.

4/10 Médiocre

Debra, Warren

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
Our unit was far inferior to the usual Fairmont standard. Furnishings were shabby and very dated, and there was black mold in our shower. I won't stay at a Fairmont again - apparently I can't rely on their reputation to give me a good travel experience.
Séjour de 4 nuits en août 2023
Réponse de Fairmont Heritage Place, Franz Klammer Lodge le 23 août 2023
Hello Debra, We are sorry to hear that your stay with us was not the experience you had hoped for. We continually do updates to our property and will be doing a rather sizable one in the near future. We also have a high standard for cleanliness and when looking into the comment about your shower, did discover some grout repair but no mold. While I know that this visit did not meet your expectations, we do hope that you will visit us again in the future so that we can show you our true Fairmont hospitality.

4/10 Médiocre

Courtney

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en juillet 2023

10/10 Excellent

John, Helena

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Loved the area. Room had a hair in bathtub otherwise eating been hiring. Some asteroid in hallway needed repair, like wood corner trim. The game room was a great addition for those with kids. Valet crew was great and eager to help. I know they work on tips but it never felt like that was their goal. They were learning your name even if your stay was short. Would recommend and stay again. Pretty expensive to see some of the older pieces in hallway, and room not updated but I get it. JH
Séjour de 2 nuits en juin 2023

8/10 Bien

Marko

Voyage en famille
Les points forts : Propreté et confort de la chambre
Good, but could be better.
Best valets ever. Water flow was poor from all faucets. Couch was uncomfortable. All the staff were super nice.
Séjour de 5 nuits en décembre 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Great location for skiers.
Great location and had own ski valet. Room was good size. Daily housekeeping great. Toilets could use an upgrade to stronger flushing. Enjoyed free hot tea and coffee at the lobby. Limited equipment at the on-site rental.
Séjour de 5 nuits en décembre 2021

10/10 Excellent

Deborah

Voyage en groupe
Les points forts : Propreté et confort de la chambre
The Franz Klammer lodge was super clean with an on-site concierge to help with anything you could want. The fall colors were spectacular!!
Séjour de 2 nuits en septembre 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Awesome location
Great location, and great amenities-truly a great hotel!
Séjour de 2 nuits en septembre 2021

10/10 Excellent

Kathy J

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We received an upgrade to a 3B/3B residence vs a 2B/2B. Very nice upgrade as we had 7 in our property. The unit was a handicap accessible residence which we did not need but it was very close to the pool and spa which was great! Only thing I did not like is a patron of the hotel was looking around at facilities and walked through the iron gate to our room. We had the door open for ventilation. He immediately apologized but I would suggest that signs be added to the gates saying "private residence".
Séjour de 2 nuits en septembre 2021

10/10 Excellent

Monica

Voyage en famille, Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Exceptional service
Séjour de 3 nuits en septembre 2021

10/10 Excellent

Leanna

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Beautiful property and wonderful service.
Another wonderful trip to Telluride and the Franz Klammer Lodge. Accommodations are perfect with large bedrooms, beautiful bathrooms and a well stocked kitchen.
Séjour de 7 nuits en juillet 2021

10/10 Excellent

Kirstin

Voyage en famille, Voyage en groupe
Les points forts : Propreté et confort de la chambre
Beautiful surroundings, gorgeous accommodations. Couldn’t have asked for more!
Séjour de 1 nuit en juin 2021
Réponse de Kierstin le 11 juin 2021
Thank you for the kind review!

10/10 Excellent

Kathy

Les points forts : Propreté et confort de la chambre
Yearly Chasing Colors
We have stayed at this lodge for the last couple of years during the fall season while the Cars and Colors show. The lodge in itself as well as the staff have always been great. Will continue to return each year.
Séjour de 5 nuits en septembre 2020
Réponse de Kierstin le 3 déc. 2020
Thank you for the kind review! Hope to see you next year at Cars and Colors!

10/10 Excellent

Gurinder

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en septembre 2020

8/10 Bien

Tina

Voyage en famille
Les points forts : Propreté
Perfect location. Good pool and hot tubs. Fantastic customer service. Well appointed kitchen. Small lumpy pillows but we asked for more and received them quickly. All in all, good quality for the cost of the place.
Séjour de 3 nuits en août 2020

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spent a weekend with another family. The location was prime. Room was spacious and staff was great. The view was almost perfect except the construction going on downstairs. But other than that it was great
Séjour de 3 nuits en décembre 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Decent hotel, but greedy and unreasonable staff
I was overall happy with my stay at the Fairmont FKL, with one very important exception (listed under cons below). Pros: Close to the gondola, has a nice spa and decent gym. Mostly friendly staff. Spacious rooms. Okay level of cleanliness. Cons: Rooms do NOT look like they do in the hotel photos, they are dated and in need of a renovation. Rooms also have no AC which was almost unbearable during hot summer days. The worst con of them all is, however, that I was contacted after my stay because I had not paid a 10 dollar (!) fee for a yoga class I took the same day I checked out of the hotel. I mistakenly thought the hotel had my credit card for incidentals so I just asked them to charge it to that card. A few weeks later I get an email saying that they have been trying to contact me to pay the 10 (yes 10) dollars for a communal yoga class that is offered everyday regardless of how many participants there are. In other words, the yoga teacher would have had to be paid irrespective of whether I had attended the class or not.I wrote back saying that of course we will pay the 10 dollars but I find it appalling that they would hound me over 10 dollars when I paid OVER 2500 dollars for a four night stay. Despite the overall decent experience, this left a bitter taste and I will not be staying at a Fairmont again.
Séjour de 4 nuits en septembre 2019

8/10 Bien

Marcia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
East Coasters Be Advised-No AC.
Mountain village resort so prepare yourself. There’s no AC. So you have to keep the drapes closed all day to keep the heat out and then open drapes and windows at night. Horrible. It was 76 in the room until about 1am then it colder down. I wanted to see the Mountain View’s in the day and NOT into all the neighbors villas at night!!! Everyone had to be super quite and watch devices with headphones because all the windows were open. Then it was warm during the day and dark. Location was perfect right near gondola. Our villa was spacious and gorgeous. Parking super easy and convenient to the room. Staff was friendly and polite. Our king bed was two smaller beds pushed together which was very comfortable but very odd. Telluride is beautiful and the resort is in the middle of everything. Fabulous stay with well appointed villa.
Séjour de 2 nuits en juillet 2019
Réponse de Kierstin le 20 août 2019
Hello Marcia - Thank you for taking the time to review our property on Expedia. While most properties in our mountain town do not have air conditioning, I do fully understand that it can be frustrating to manage the room temperature with fans and the blackout shades. We are glad to hear that you enjoyed your residence and the location of the Lodge. Thank you for staying with us and we hope you will visit again.

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en juillet 2019
Réponse de Kierstin le 20 août 2019
Thank you for the rating!

8/10 Bien

Allison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommend
The resort was lovely. At first it was a bit difficult to contact the front desk because the resort is seasonal but then they were very helpful. I wish there was room service, but the staff was kind enough to run to the store for groceries as I was in between meetings. Very comfortable with high end finishes. Recommended.
Séjour de 2 nuits en mai 2019
Réponse de Kierstin le 4 juin 2019
Hello Allison - Thank you for your kind review. I am glad the staff was helpful in assisting you with your visit, from the pre-planning to during your stay. Please visit us again! Best, Kierstin

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, helpful staff and super facilities on site. Very comfortable and enjoyable stay.
Séjour de 4 nuits en janvier 2019
Réponse de Kierstin le 19 févr. 2019
Thank you for your kind review! We hope you will visit us again.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect ski resort for family. Would certainly go back again.
Séjour de 7 nuits en novembre 2018

10/10 Excellent

Sandy, AZ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Such a beautiful resort. The location on the mountain is just spectacular. The staff are incredibly friendly and very helpful. The gondola ride into Telluride was so cool. For a wonderful vacation stay at this amazing special place 😎
Séjour de 2 nuits en septembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Close to the gondola to get to Telluride and see amazing scenery.
Séjour de 4 nuits en septembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
beautiful experience
convenient location. superb staff. scenery stupendous
Séjour de 7 nuits en mars 2018

10/10 Excellent

Gregg, Georgetown TX

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Fairmont Experience!
From the moment you drive into the parking garage to check-in you’re greeted by a friendly, knowledgeable and helpful staff. Throughout our four nights in our two bedroom apt the staff were always there to help with any requests. The apt was clean and had everything anyone would need for a one night stay or a several week stay. Everything! Since we booked thru the hotel or a third party thru the hotel we received daily cleaning service. Awesome!! Can’t say enough good things about our stay and would recommend this apt hotel to anyone.
Séjour de 4 nuits en octobre 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome place!!
Had a terrific time in Telluride!! Loved our stay at the Fairmont !!! Everything was perfect!!
Séjour de 4 nuits en octobre 2017

10/10 Excellent

James , Monument, CO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Lodge and staff were simply amazing. The Lodge is situated in the village with everything within walking distance. The gondola is but a stones throw from the lodge and a quick ride into the town of Telluride.
Séjour de 2 nuits en octobre 2017

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Telluride wedding trip.
Beautiful place to stay! Breathtaking views! Will definitely come back. Perfect 2 bedroom with private baths for each. Fully stocked kitchen was a major plus.
Séjour de 3 nuits en septembre 2017

8/10 Bien

GJ Wanderer, Grand Junction

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great staff and good location
This is an excellent luxury hotel with very attentive staff and great service. It is located in the center of the Mountain Village with good access to the free gondola to town. We had lovely views of the mountains. We also enjoyed excellent service at the in-house spa. There is only one drawback for summer stays-- there is no air conditioning and the rooms don't have good air circulation. So even though it was cool outside, it got too warm for some of us in our rooms at night, even with the windows open. They offer room unit air conditioners, but these are noisy. So summer stays depend on your tolerance for sleeping a little warm.
Séjour de 4 nuits en juillet 2017

10/10 Excellent

ariana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Can't wait to come back!
It is a great location. 2 minute walk from the gondola to telluride or to the market. The pool is outdoor/indoor with a hot tub inside and outside. Very nice rooms and very friendly staff.
Séjour de 5 nuits en juillet 2017

10/10 Excellent

Grete Lill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top Notch
Fantastisk sted. Servicen topp fra innsjekk til utsjekk. Ligger midt i Mountain Village. Gondolen til Telluride 4 minutter fra hotellet. Flere restauranter i nærhet. Egen gondol til matvarebutikk med godt utvalg. Parkering i garasjen gratis. Leiligheten er topp utstyrt. Ingenting mangler på kjøkkenet. Reiser gjerne tilbake
Séjour de 3 nuits en juillet 2017

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We stayed in a 3 BR 3 BA room that was roomy, well appointed and a true "spoil me" get-away. We highly recommend this resort.
Séjour de 2 nuits en juin 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SENSACIONAL
Realmente surpreendente, Acomodações excelentes, bom atendimento, boa limpeza, quartos com ótimo espaço e toda infra estrutura de cozinha e de um bom hotel. Maravilhosa localização em Moutain Village, grudado com a pista de SKI Altamente recomendável.

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great rates during ski season
The Fairmont Franz Klammer has been updated and is extremely spacious and nice. We were upgraded from a 2 bedroom unit to a 3 bedroom which we didn't need, but we did take advantage of all of the room.

10/10 Excellent

lane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location. Classic
Right in the village

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly Recommended
Spectacular location in Mountain Village. Room and Service were on par with expectation. Highly recommended. Book here with confidence.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful Hotel , Impeccable Service
I had the pleasure of recently staying in the Franz Klammer in a three bedroom suite. The hotel located in Mountain Village, a short gondola ride to downtown Telluride, is lovely. The service by staff was impeccable, always anticipating needs, and extremely responsive. In my many travels in the US and around the world I consider this property to be one of the best in service!

10/10 Excellent

Stephan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff was absolutely amazing and courteous! I will come here again.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location, friendly staff, clean and well equipped rooms, gorgeous views of mountains

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
So central to it all!
Right in the middle of Mountain Village, Telluride, CO, the Franz Klammer has it all for vacationers. The various offerings from oxygen treatments to heated swimming pool and hot tub to full exercise gym are all available to its guests. Since it is not a hotel, there is no restaurant in the complex. However there are a few in the village with an array of them downtown via the gondola. The units are well designed and extremely comfortable. Everything is supplied.....even the coffee! Don't hesitate to stay....reserve now! JB Harwich, MA

10/10 Excellent

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Diane, Keller

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic place!
One of the best places we have ever stayed! Condos were large and beautiful. Views were wonderful . Staff were all so nice. Definitely deserves a 5 star. It was a 40th Anniversary trip for us and they brought up a bottle of wine, truffles, and a card. Can't wait to go back!

10/10 Excellent

Joanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great summer stay in Telluride
Spent a week at Franz Klammer and had a great experience. Lots to do in Mountain Village and steps away from free gondola into Telluride makes this a great place to be in the summer. Staff was friendly and helpful, room was clean. Pet friendly so able to bring our dog which was great. Would highly recommend.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great stay at this hotel for the Bkuegrass festival. We loved the hotel and the service and will stay again. Our only complaint was there is no AC and it was hard to cool the bedrooms down.

10/10 Excellent

James, Boston

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Outstanding January Ski Vacation!
This was an outstanding property in the Mountain Village of Telluride. Most restaurants are just a short gondola ride away in the actual town. The best part of the hotel is the room size, proximity to the slopes, ski valet (with boot warmers), and the friendliness of the staff. Of all the places I have been to ski, this so far is my favorite.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Location was excellent
excellent location, walk on and off the chair lift for skiing. the ski valet was right off the mountain. great views for fireworks and watching the busy apre- skiing. No Food available in the hotel but everything was a few feet away. The pool and hot tub were not up to par for a Fairmont but kids still had fun. ( water was cold)