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Avis sur Mercure Tbilisi Old Town

4 out of 5
Mercure Tbilisi Old Town
9 Vakhtang Gorgasali Street, Tbilisi

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 107 avis sur 150." "
Note des voyageurs de 8 (Bien), d’après 37 avis sur 150." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 150." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 150." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 150." "

9,8/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Catherine

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2022
Réponse de Erdogan Sahin,GM le 7 juin 2022
Dear Catherine, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manage

10/10 Excellent

michel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel très accueillant
Séjour de 5 nuits en octobre 2021
Réponse de Olga Kudriachova Operations Manager le 3 nov. 2021
Dear Michel, we very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olga Kudriachova Operations Manager

10/10 Excellent

Céline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All was perfect, except the mattress of the bed itself that was too soft for my back.That's why i put 4/5 for confort. Thank you
Séjour de 4 nuits en février 2019
Réponse de Erdogan Sahin,GM le 13 févr. 2019
Dear Celine, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

8/10 Bien

virginie Peuch

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour
Très bien placé Service nickel Manque juste le charme qu'on ne demande généralement pas à un mercure...
Séjour de 3 nuits en décembre 2017
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Reza, Montpellier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un bon hôtel
Hotel très agréable. Personnel à l'écoute et très serviable. La chambre est confortable. Le seul point négatif c'est le petit-déjeuner qui n'est pas du tout à la hauteur. Il faut prévoir le prendre dehors.
Réponse de Erdogan Sahin le 18 juin 2016
Dear Reza, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
fine hotel
Séjour de 7 nuits en avril 2024
Réponse de Erdogan Sahin, General Manager le 9 mai 2024
Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager

8/10 Bien

Ignacio

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El hotel está en la zona antigua, no en el centro de la ciudad, pero con una parada de bus al lado ( el bus funciona estupendamente en Tiflis) Instalaciones más que correctas. La habitación individual en la que me quedé olía al principio un poco a tabaco. Desayuno bufé correcto, café de máquina de mezcla, no muy bueno. La atención es correcta. Yo llegué a las 6 de la mañana y fue imposible conseguir una habitación, así que tuve que buscarme otro hotel para dormir algo hasta las 15h. Tiene una terraza/bar/restaurante en la 6 planta, con vistas estupendas.
Séjour de 3 nuits en avril 2024
Réponse de Erdogan Sahin, General Manager le 9 mai 2024
Dear Ignacio, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager

2/10 Horrible

Zaid

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Water pressure is week in the bathroom sawna for men not for women together beds not comfortable
Séjour de 1 nuit en avril 2024
Réponse de Erdogan Sahin, General Manager le 26 avr. 2024
Dear Zaid,Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Erdogan SahinGeneral Manager

10/10 Excellent

CHRISTIAN ALEJANDRO ALVAREZ

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wey nice hotel to stay in Tbilisi, centrally located with many restaurants around and main city attractions. Staff was very friendly.
Séjour de 5 nuits en mars 2024
Réponse de Erdogan Sahin, GM le 4 avr. 2024
Dear Christian, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager

8/10 Bien

Samil

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Udalar gayet geniş ve rahat personel oldukça ilgili otelin konumu çok iyi şehri yürüyerek gezmek isteyenler için mükemmel bir konuma sahip Biz metro yada otobüse daha binmeden neredeyse bütün şehri gezebildik. 5 gece konakladık akşam yemeğini hiç deneyimlemedik ancak kahvaltı güzeldi o da temizliği düzenli yapılmıyordu çarşafımız her gün değiştirilmedi, ancak telefonla durumu söylediğimizde hemen görevli gönderdiler genel olarak biz çok memnun kaldık tavsiye ederiz.
Séjour de 5 nuits en janvier 2024
Réponse de Operations manager Olga Kudriachova le 12 févr. 2024
Dear Samil, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Andrei

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely awesome place at all levels starting form the entry - Security, reception service is amazing, very welcoming, accommodating, yet highly professional (big thanks to Niko and others), the breakfast team, the food itself, bar tenders and sommelier, administrators (Dushka), room services and cleaning staff are amazing! Overall the level of standards is very high. We travel a lot both in Europe and in North America and we were very pleasantly surprised by the overall Hotel's amenities, the staff and services. They truly make you feel home. Definitely recommend with no hesitation! And if/when we come back to Tbilisi, we'll stay in Mercure.
Séjour de 10 nuits en décembre 2023
Réponse de Operations manager Olga Kudriachova le 28 déc. 2023
Dear Andrei, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Yuliya

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely staff and hotel, very clean, with great restaurant!
Séjour de 3 nuits en novembre 2023
Réponse de Operations manager Olga Kudriachova le 2 déc. 2023
Dear Yuliya, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Erman fatih

Séjour de 3 nuits en novembre 2023
Réponse de Operations manager Olga Kudriachova le 20 nov. 2023
Dear Erman Fatih, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Arsen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is simply amazing! They went above and beyond to accommodate our requests: rooms close to each other, some forgotten hygiene items, late checkout, etc. The breakfast buffet has good choices of regional food and has an authentic Georgian sweets and is presented in a very elegant way. Yes, I wish the rooms had some USB ports for more convenient charging and a bit more stability with the hot water temp in early mornings - something that seems to be a common problem in the region - but this is definitely the hotel I’ll choose for my next stay!
Séjour de 1 nuit en novembre 2023
Réponse de Erdogan Sahin,GM le 12 nov. 2023
Dear Arsen, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Durdona

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very nice hotel in Georgia
Séjour de 3 nuits en octobre 2023
Réponse de Operations manager Olga Kudriachova le 24 oct. 2023
Dear Durdona, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Ahmad

Séjour de 3 nuits en octobre 2023
Réponse de Operations manager Olga Kudriachova le 7 nov. 2023
Dear Ahmad, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

8/10 Bien

Jahangir

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tiflis/Tbilisi Visit
Hotel is good and located in a nice area. Had some issues with air conditioning system and coffee maker which tripped the fuse. Had to get the service guys to come and get the fuse on but was told not to use the coffee maker again!! Also, fire alarm in the middle of the night, 2 AM, caused chaos and had to evacuate the room 3 times before the alarm could be stopped. I think these are minor issues that can be fixed but needs the hotel management's help and attention
Séjour de 2 nuits en septembre 2023
Réponse de Operations manager Olga Kudriachova le 5 oct. 2023
Dear Jahangir, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Freddie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful dtay! Great service and location. Staff was pleasant and very courteous. Definitely recommended!
Séjour de 2 nuits en septembre 2023
Réponse de Operations manager Olga Kudriachova le 25 sept. 2023
Dear Freddie, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Atsushi

Séjour de 1 nuit en septembre 2023
Réponse de Operations manager Olga Kudriachova le 18 sept. 2023
Dear Atsushi, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Erdogan Sahin,GM le 14 sept. 2023
Dear Sharon, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

10/10 Excellent

A G

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Operations manager Olga Kudriachova le 21 août 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Meftuni

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Operations manager Olga Kudriachova le 24 juil. 2023
Dear Meftuni, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Sangyun

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Experrience
The hoteliers were very friendly and the room was clean. If I visit Tbilisi again, I will book this hotel again. One regret is that the cost of the ride from the airport to the hotel was a bit expensive at US$40. Taking Bolt Taxi, you can get there for less than US$10. I stayed at this hotel for a total of 4 nights, the first 3 nights were in a Privilege Room and the remaining 1 night was in a Double Room. The Privilege Room costs an extra $20 per night, but the next time we use it, we will use the Privilege Room. The Privilege Room is spacious and has a great view.
Séjour de 1 nuit en juillet 2023
Réponse de Operations manager Olga Kudriachova le 19 juil. 2023
Dear Sangyun, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Jeremy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2023
Réponse de Operations manager Olga Kudriachova le 6 juil. 2023
Dear Jeremy, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Haik

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 2 nuits en juin 2023
Réponse de Erdogan Sahin,GM le 29 juin 2023
Dear Haik, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

WORALUK

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel nice room in old town in Tbilisi.easy to walk and get many restaurants around.
Séjour de 2 nuits en mai 2023
Réponse de Operations manager Olga Kudriachova le 29 mai 2023
Dear Woraluk, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Hanspeter

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel to be recommend
Great Location and very friendly & nice staff
Séjour de 4 nuits en avril 2023
Réponse de Operations manager Olga Kudriachova le 24 avr. 2023
Dear Hanspeter, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2023
Réponse de Operations manager Olga Kudriachova le 3 avr. 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

6/10 Satisfaisant

Katherine

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en mars 2023
Réponse de Operations manager Olga Kudriachova le 22 mars 2023
Dear Katherine, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Hanspeter

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2023
Réponse de Operations manager Olga Kudriachova le 13 févr. 2023
Dear Hanspeter, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Nafel

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good hotel with good location
Séjour de 5 nuits en janvier 2023
Réponse de Operations manager Olga Kudriachova le 23 janv. 2023
Dear Nafel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Krzysztof

Séjour de 1 nuit en décembre 2022
Réponse de Operations manager Olga Kudriachova le 20 janv. 2023
Dear Krzysztof, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Nesim samuel

Séjour de 1 nuit en novembre 2022
Réponse de Operations manager Olga Kudriachova le 21 nov. 2022
Dear Nesim Samuel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable hotel in Great Location
Hotel was clean and comfortable. About 5 minute walk to Old Town. Room was clean and comfortable. Food at the on site steak house was delicious. View from the roof top lounge was beautiful while enjoying some local wine. Reception was attentive and helpful. I would stay here again if I returned to Tbilisi.
Séjour de 3 nuits en novembre 2022
Réponse de Operations manager Olga Kudriachova le 14 nov. 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Ksenia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly and helpful staff. Great view from the bar on the 6th floor. The room was nice, clean and had very nice soap, shampoo and conditioner. Loved that it was not in the mini tiny bottles.
Réponse de Operations manager Olga Kudriachova le 14 nov. 2022
Dear Ksenia, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sehr schönes Hotel in toller Lage.
Tolles Hotel in schöner Lage mit tollem Service. Sehr zu empfehlen.
Séjour de 5 nuits en octobre 2022
Réponse de Erdogan Sahin,GM le 2 nov. 2022
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

10/10 Excellent

Alexandre

Séjour de 3 nuits en octobre 2022
Réponse de Erdogan Sahin,GM le 26 oct. 2022
Dear Alexandre, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

10/10 Excellent

Irina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing!
Séjour de 1 nuit en octobre 2022
Réponse de Erdogan Sahin,GM le 26 oct. 2022
Dear Irina, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

8/10 Bien

Awad

Voyage en famille
Les points forts : Propreté et équipements
No bellboys to help you to pick up your luggage in check in or check out. No care
Séjour de 4 nuits en août 2022
Réponse de Erdogan Sahin,GM le 28 août 2022
Dear Awad, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

4/10 Médiocre

Cole

Les points forts : Propreté
Les points faibles : Équipements
Séjour de 7 nuits en août 2022
Réponse de Erdogan Sahin,GM le 25 nov. 2022
Dear Cole,Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Erdogan SahinGeneral Manager

10/10 Excellent

Angela

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
everything was on a good level. but my non-smoking room had a rack smell of cigarettes😢
Séjour de 10 nuits en juillet 2022
Réponse de Erdogan Sahin,GM le 8 août 2022
Dear Angela, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS. Our hotel is fully nonsmoking property we will deeply investigate the case and do our best not to be repeat such case in future, We are very sorry for it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super clean, modern, great location
This hotel is very clean and modern. The staff is very accomodating and they have an excellent on site restaurant. The location is perfect, just around the corner from the fort and old town with lots of shopping. We re-booked it when our flight was cancelled since we'd had such a good experience. If I ever come to Tblisi again I would defininitely stay here. One note: we didn't use the spa and the gym looked pretty small and was in the basement. We got all our exercise walking around town instead.
Séjour de 2 nuits en juillet 2022
Réponse de Erdogan Sahin,GM le 1 août 2022
Dear Daniel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Daniel

Séjour de 1 nuit en juillet 2022
Réponse de Erdogan Sahin,GM le 21 juil. 2022
Dear Daniel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Andreas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juillet 2022
Réponse de Erdogan Sahin,GM le 18 juil. 2022
Dear Andreas, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022
Réponse de Erdogan Sahin,GM le 18 juil. 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Andreas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juillet 2022
Réponse de Erdogan Sahin,GM le 18 juil. 2022
Dear Andreas, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Olga Kudriachova Operations Manager le 6 juil. 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Ali

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
In the heart of the city close to all interesting points. Warm welcoming, very helpful staff. Clean and bright room with all newly furnitures and curtains. Good breakfast. Nice and large gym and we’ll equipped.
Séjour de 2 nuits en mai 2022
Réponse de Erdogan Sahin,GM le 13 juin 2022
Dear Ali, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en mai 2022
Réponse de Olga Kudriachova Operations Manager le 17 mai 2022
Dear Alexander, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2022
Réponse de Operations manager Olga Kudriachova le 13 déc. 2022
Dear Brian, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova