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Avis sur Sleepy Hollow Hotel

3.5 out of 5
Sleepy Hollow Hotel
455 S Broadway, Tarrytown, NY

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 295 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 206 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 194 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 145 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 160 avis sur 1000." "

7,2/10

Propreté

7,4/10

Personnel et service

6,6/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Chantal

Voyage en famille
Les points faibles : Équipements
A lot of debris in the corridor Mildew in the shower Phone not working Beds exteremely comfortable Room pleasant
Séjour de 2 nuits en avril 2024
Réponse de Management le 15 avr. 2024
We appreciate your patience and understanding as we make these improvements, and we look forward to welcoming you back in the future to enjoy them. Thank you again for choosing our hotel, and please do not hesitate to reach out if there is anything more we can do to make your next stay even better.

2/10 Horrible

Jean noel

Bonjour , jai parler au service client expedia la semaine passer et jai toujour pas eu de retour pour la situation du 29 mars a lhotel sleepy hollow.
Séjour de 3 nuits en mars 2024
Réponse de Management le 15 avr. 2024
I will have someone follow up with you.

10/10 Excellent

Hugues

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Road trip Hudson Valley
Séjour de 1 nuit en septembre 2023

8/10 Bien

Martin, Longueuil

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Non
Séjour de 1 nuit en août 2023

8/10 Bien

Danielle

Séjour de 8 nuits en avril 2023

2/10 Horrible

Steve

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout d'abord, on nous a donné une chambre au 2e etage et aucun ascenseur n'était fonctionnel. Arrivés a la chambre, nous avons ouvert la porte sur une chambre occupée par des gens!!! On a du redescendre nos valises par les escaliers pour se faire attribuer une chambre a l'odeur repugnante! Tapis des années 80, odeur de cigarette imprégnée, sorties de secours non fonctionnelle près de notre chambre. Des matelas tellement vieux et usés quils devraient être brûlés !! 2 serviettes pour 4 personnes dans la chambre. Incapables d'en obtenir d'autres !! Même chose le lendemain, on a du se mettre en colère pour avoir 2 serviettes de douche. A éviter même pour un séjour d'une nuit! En résumé : répugnant !!
Séjour de 1 nuit en juillet 2022

4/10 Médiocre

Dallas

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024

8/10 Bien

Maria Paz

Les points forts : Propreté et personnel et service
Nice hotel, clean and convenient location, but the elevator didn't work for 3 days!
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Carol D

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Oy vey, where do I start? If you, as a property, are holding an event in a venue on-site that would take up all of the parking AND play loud music until after midnight, I think you should notify guests. Additionally, the consistency of the daily maid service was terrible - there is a coffee maker in the room. Is one pod really meant to last for three nights? If you are cleaning the bathroom and notice that the guests have already used the backup toilet paper, shouldn’t you leave another? Are wash clothes no longer standard in bathrooms? It would appear that some sort of renovation may have been done in the bathrooms 15-20 years ago but really, the bathtub is peeling badly. Generally, there was very little functional electricity in the room, nothing worked on the side of the room with the ONLY nightstand. My husband had to use an extension cord and run it into the bathroom to utilize his CPap machine. Someone prior to us had turned the refrigerator up to freezing so all of our food and beverages froze. One elevator was out of service and the other was so clunky and noisy we didn’t take it again. All in all, this was a pretty bad experience and certainly not in line with what we expect from hotels in Tarrytown.
Séjour de 3 nuits en mai 2024

2/10 Horrible

Christine

Les points faibles : Propreté
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Catherine

Les points faibles : Propreté et personnel et service
They didn't give me clean dry towels the pool was dirty full of hair.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Rolando

Séjour de 2 nuits en avril 2024
Réponse de Management le 30 avr. 2024
Thank you for the five star review.

2/10 Horrible

shonagh

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was under a renovation. Stacks of countertops and mattresses in parking lot. Units next door being demoed. Access doors not working. Room unit door ajar upon arrival. Requested a cancellation for last two nights and never heard back from Expedia. Hotel said I would not be charged for more than the one night. I see full charge in my credit card. Help.
Séjour de 3 nuits en avril 2024
Réponse de Management le 30 avr. 2024
I'm sorry for any inconvenience or disappointment you experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and it’s clear in this instance, we fell short. We're taking your feedback seriously and are working diligently to address the issues you've highlighted. Please accept our sincerest apologies, and we hope to have the opportunity to welcome you back in the future for a much improved stay. Thank you for bringing this to our attention.

2/10 Horrible

Katrina, Bronx

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ourv room had to be switched... the tv didn't work, toilet didn't work, and it had an awful smell in the room. Pool hours are also very strange and need to be mentioned at booking. Our kids were very disappointed at the limited hours
Séjour de 1 nuit en avril 2024
Réponse de Management le 30 avr. 2024
We are genuinely disappointed to hear about the issues you encountered. It's distressing to learn that we fell short of the high standards we strive to maintain.

4/10 Médiocre

Emily

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was not very comfortable. Very noisy and the floor wasn't clean. However, the pool was great.
Séjour de 1 nuit en avril 2024
Réponse de Management le 30 avr. 2024
We are glad you enjoyed the pool and hope you will stay with us again soon.

2/10 Horrible

Kim

Didnt even get to stay. Artived at the hotel and was sent to another hotel. Was not notified in advance of this. Ended going home. Weekend was completely ruined.
Séjour de 1 nuit en avril 2024
Réponse de Management le 30 avr. 2024
I want to extend my sincerest apologies for the inconvenience you experienced during your recent visit, where we had to walk you to another hotel. We understand that this was not what you expected when you chose to stay with us, and we are truly sorry for any disruption this may have caused to your plans.Please know that this decision was made with your comfort and convenience in mind, following unforeseen circumstances that limited our ability to accommodate you as originally planned. We strive to ensure every guest receives the highest level of service and hospitality, and it disappoints us greatly that we were unable to provide this for you on this occasion.

10/10 Excellent

Denise

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this place. Always clean with a friendly staff.
Séjour de 1 nuit en avril 2024
Réponse de Management le 30 avr. 2024
Thank you for your kind review. We look forward to having you stay with us again soon.

2/10 Horrible

Romany

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to work
Séjour de 1 nuit en mars 2024

10/10 Excellent

Christine

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en avril 2024
Réponse de Management le 30 avr. 2024
Thank you for the five star review.

8/10 Bien

Michael

Smelled wonderful but could upgrade the tvs
Séjour de 2 nuits en avril 2024
Réponse de Management le 15 avr. 2024
We understand how important it is for our guests to have access to modern and functional amenities during their stay. Therefore, we are excited to inform you that upgrades, including the replacement of TVs with newer models, are indeed on the way. Our team is working diligently to enhance our accommodations and ensure that all aspects of our guests' experiences meet their expectations.

4/10 Médiocre

Lauren

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Steven

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No refrigerator in the room, no hair dryer.
Séjour de 1 nuit en avril 2024
Réponse de Management le 30 avr. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced due to the missing hairdryer in your room. It's our aim to provide complete comfort and convenience to our guests, and it seems we missed the mark this time.

4/10 Médiocre

Kerrin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our check in experience was unacceptable. We booked & paid for a king room with a sofa which Expedia said was available. Took our luggage to our room to find it was a 2 double bed room. Returned to the front desk & they gave us a key for another “king” room. We walked even further, to find ANOTHER 2 double bed room. Went BACK to front desk where they started explaining that the hotel started renovations 3 weeks ago, & that they sent Expedia emails explaining that & that at this time, there would be no king rooms available for guests. We were made unaware of this nor did we receive any email alerts by you or the hotel. We chose Sleepy Hollow for our one year Anniversary. And I always love using Expedia to plan. We were expecting a nice, relaxing overnight stay. We were 2 grown adults crowded on a double bed. Made for a very uncomfortable time. We booked & paid for something we did not receive, and nothing was done for this inconvenience.
Séjour de 1 nuit en avril 2024
Réponse de Management le 15 avr. 2024
We understand how important a comfortable and as-expected accommodation is to our guests, especially when it comes to bed preferences. Please rest assured that this situation is not reflective of our usual standards, and we are taking immediate steps to ensure our booking and communication processes are more aligned with our renovation schedule to prevent similar issues in the future.

4/10 Médiocre

Gerald

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
THE BREAKFAST WAS TO LATE, I HAD ASK FOR COFFEE IN MY ROOM THE 1ST NIGHT.THE OUT SIDE DOORS WERE LEFT OPEN , I DIDNT FEEL VERY COMFORTABLE STAYING THERE,I HAD TO TRAVEL TO GET SOMETHING TO EAT WHEN I THOUGHT THERE WAS A RESTAURANT ON SITE WHEN I BOOKED IT DIDNT SAY IT WAS CLOSED
Séjour de 3 nuits en avril 2024
Réponse de Management le 15 avr. 2024
We are genuinely sorry to hear that our restaurant's hours of operation did not meet your expectations or needs during your stay. We understand how important convenient dining options are, especially when you're traveling and seeking to relax and enjoy every aspect of your stay.

2/10 Horrible

Mandy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

2/10 Horrible

David

Voyage d’affaires, Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The property was doing demolition past midnight. The workers left doors open. It was not only inconvenient but actually illegal.
Séjour de 1 nuit en avril 2024
Réponse de Management le 15 avr. 2024
Your comfort and satisfaction are of the utmost importance to us, and we truly regret that we fell short of our standards during your visit. We hope to have the opportunity to welcome you back in the future, under more peaceful circumstances, so we can provide the relaxing and enjoyable experience you deserve.

10/10 Excellent

Devona

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Management le 30 avr. 2024
Thank you for the wonderful review!

8/10 Bien

Daniel

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

10/10 Excellent

Anne

Séjour de 3 nuits en mars 2024
Réponse de Management le 30 avr. 2024
Thank you for the review!

4/10 Médiocre

Joy

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Alyssa

Les points forts : Propreté et personnel et service
They’re was a weird guy starring at me and my boyfriend at night and looking in our window plus the ac didn’t work and it was super hot in the room.
Séjour de 1 nuit en mars 2024
Réponse de Management le 1 avr. 2024
Please be assured that your comments have been shared with our housekeeping management team to review our current practices and ensure that our guests' comfort is not compromised in the future. We are committed to delivering the high standard of hospitality we are known for, and your experience certainly does not reflect this.

2/10 Horrible

karen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hands down the worst hotel experience I've ever had. I flew in from London for an event and booked the hotel so I could get 2 good nights of sleep rather than staying with my friends. BUT there was a party at the hotel with children running up and down the corridors on both nights. The hotel did try and move me the day I went up but they didn't say it was because of noise disturbance. I thought I would lose my mind. This was so stressful and awful and I can't believe I actually paid for it. They have reimbursed me for one night but not the second night. Totally irresponsible to have other guests and uncontrolled kids running up and down all night. I am waiting to hear from the manageress about the second night.
Séjour de 2 nuits en mars 2024
Réponse de Management le 1 avr. 2024
It's disappointing to hear of your experience since we gave an option to relocate prior to checking in at the hotels expense due to the pending noise. I'm sorry you declined the offer and had a bad stay.

8/10 Bien

Nelson, Elmsford

Voyage en famille
Les points forts : Propreté et personnel et service
Close to home and fair price
Séjour de 1 nuit en mars 2024
Réponse de Management le 1 avr. 2024
Thank you, Nelson for your comments.

4/10 Médiocre

Jeanine

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This property is completely outdated and needs to be updated. Old carpets, old and uncomfortable beds, old tvs that didn’t work. Could have been a nice gym but equipment was missing. Very loud. Would not stay there again. Limited dining unless you are orthodox Jewish. Disappointed in the overall experience.
Séjour de 2 nuits en mars 2024
Réponse de Management le 1 avr. 2024
We strive to create an inclusive and welcoming environment for all guests, regardless of background, faith, or culture.

6/10 Satisfaisant

Carola

Séjour de 1 nuit en mars 2024

2/10 Horrible

Chelsea

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024

10/10 Excellent

william

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was clean but the bathroom had something broken and the breakfast is always an issue even after multiple stays it's always a weird time not sure why
Séjour de 1 nuit en février 2024
Réponse de Management le 1 avr. 2024
Thank you for your comments and for staying with us.

6/10 Satisfaisant

Nick

Séjour de 1 nuit en février 2024

10/10 Excellent

Isabella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

10/10 Excellent

Juana María

I love
Séjour de 1 nuit en février 2024

10/10 Excellent

Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en février 2024

10/10 Excellent

Katy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
none
Séjour de 2 nuits en février 2024

8/10 Bien

Thirza, Tarrytown

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The security lock was missing on the door. Room needed general maintenance.
Séjour de 1 nuit en février 2024
Réponse de Jennifer le 16 févr. 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you encountered issues during your stay. Please know that we take your comments seriously, and we will investigate the matter as soon as possible. We apologize for any inconvenience caused by the missing security lock on the door and the general maintenance issues in the room. We strive to provide a comfortable and safe experience for all our guests and regret that we fell short in your case. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

6/10 Satisfaisant

Susan

Les points forts : Propreté, personnel et service, équipements
This is an older hotel being slowly renovated and the layout is confusing If you’re lucky and get a renovated room, it’s great, but if not, one is faced with non-functional temperature controls, broken screens, rust on bathroom fixtures, etc. To their credit, they changed my room and upgraded me at no additional charge. Restaurant hours are limited to breakfast on most days and cost is $32 for a buffet. It would behoove the hotel to offer a counter for things such as bagels, muffins, danish, etc. They could make a ton more money with minimal effort. The staff is very nice and accommodating.
Séjour de 2 nuits en février 2024

8/10 Bien

Kimberly

Voyage en couple
Les points forts : Propreté et personnel et service
The property was easy to get to and conveniently located but the rooms were a bit dated. The facility was clean in general. The reservation desk was extremely unhelpful.
Séjour de 1 nuit en février 2024

10/10 Excellent

Regina, Enfield

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the city but far enough to feel comfortable
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Michelle

Voyage d’affaires
Les points forts : Propreté
The property was ok. It was clean but the front desk had to be contacted as the thermostat was not working.
Séjour de 2 nuits en février 2024
Réponse de Management le 1 avr. 2024
Thank you for sharing your comments. The hotel is currently getting all new energy efficient thermostats so guests will feel more comfortable.

6/10 Satisfaisant

Curtis

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Its a nice property but some things look out dated. One for sure was the tv in my room. The bathroom could use an upgrade.
Séjour de 1 nuit en février 2024
Réponse de Management le 5 févr. 2024
Thank you for your review and we are glad you stayed with us.

2/10 Horrible

Lenin

Voyage d’affaires
Les points faibles : Propreté et équipements
No me hospede, porque lo que ofrecen en la reserva en la aplicación Expedia, piscina cerrado, desayuno no disponible . Por lo que el recepciónista entendio y me dijo que entendia y que no habia problema con cancelar la reserva y que el valor me devolvian sin ningún recargo
Séjour de 1 nuit en février 2024
Réponse de Management le 5 févr. 2024
We are sorry you didn't get to stay. Our pool is only closed on Sundays.

8/10 Bien

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Management le 5 févr. 2024
Thank you for staying with us and we hope to see you again soon.