Dear Valued GuestThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay with us was Enjoyable and did not encounter any issues. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear Valued Guest As General Manager I take all reviews very seriously and especially the poor reviews. All guests should have been made aware of not having any Housekeeping Service for guests staying over. With staffing shortages plus 4 housekeepers out with Covid made it very difficult to maintain 122 rooms on a daily basis. Please explain to me why the Poor Management. We provide extra linen at the Front Desk if needed. It looks like everything else was fine except for the no housekeeping service. Or mission is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and apologize that we failed to have met your expectations. Regards Allan Keller General Manager

Dear Baptiste Thank you for choosing the Ramada Hotel Temple Terrace. I am glad you had an Enjoyable stay with us. Providing Excellent Customer Service along with High Quality Standards is tour Top Priority to all hotel guests. If you did encounter any issues or have any suggestions for further improvements please let me know. The entire staff and I hope to see you again at our facility when back in the area. Best Regards Allan Keller General Manager

Dear WilliamThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Excellent and did not encounter any issues plus the 5 rating was appreciated. Our goal is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met your expectations. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear RobertThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Excellent and the 5 rating was most appreciated. As a matter of fact, I mentioned this to my owners when the bathroom wall tiles were replaced there were no soap dishes put in any of the rooms. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear KatrinaThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay with us was Very Enjoyable and did not encounter any issues. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations. If you have any suggestions for further improvements please let me know so it can be addressed accordingly. Th entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear AzariaThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Satisfactory but hoped it would have been more Enjoyable. If you had any issues or concerns please let me know so it can be addressed accordingly. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our facility when back in the area.Best RegardsAllan KellerGeneral Manager

Dear AngelThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay with us was Very Enjoyable and did not comment having any suggestions for further improvements please let me know so it can be addressed accordingly. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear YanelleThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay with us was Excellent plus the 5 rating was most appreciated. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met or exceeded your expectations. The entire staff and I hope to see you again at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager

Dear EmmaThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay was Excellent and did not encounter any issues plus the 5 rating was appreciated. Our mission is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear RobertThank you for choosing the Ramada Hotel Temple Terrace. I am glad your recent stay with us was Very Enjoyable and did not encounter any issues. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear JulieAs General Manager I take all reviews very seriously and address them carefully. As for the room being dirty I will find out what room you were in and address it with the Head Housekeeper and I do apologize for that. The crews that are staying are here are working on the roads in the immediate area. They do not live here and most of them check in either Sundays or Mondays and leave on Fridays unless they have to work the weekend. As for the smoking, the breezeways are designated smoking areas for the smokers since all rooms are non smoking. I was not aware of the fitness equipment not working and will have it checked out but I have seen other guests using the machine as well. As for the breakfast, the owners are not at the hotel and me being the General Manager i do not eat with the guests but will talk to them to find out how there stay is. Also if another Manager has breakfast who puts in many hours I find nothing wrong with it and they also talk to guests about their stay. Our intent is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and apologize that we failed to have met your expectations. Hopefully you are able to find another hotel in the area that may be more suitable for you.Best RegardsAllan KellerGeneral Manager

Dear ClaudiaThank you for choosing the Ramada Hotel Temple Terrace. I am glad your recent stay with us was Very Enjoyable and did not encounter any issues. Our priorities are to provide Excellent Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations. The entire staff and I hope to see you again at our facility when back in the area.Best RegardsAllan KellerGeneral Manager

Dear ClaudiaAs General Manager I can assure you all reviews are taken very seriously and apologize for the insects. I will be contacting our pest control company. I am curious when you noticed this did you have a chance to contact the Front Desk so we could have moved you to another room. Not to make any excuses but being an outside entrance hotel being surrounded by many trees, bushes, retention pond, the river, and the climate has made a significant in insects. I have spoken to Pest Control recently and was informed that many merchants along with residential homes are having the same issue. As a traveler myself I understand your frustration but hope everything was satisfactory besides the bugs. Our intention is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and again apologize that we failed to have met your expectations. The entire staff and I hope you give us another chance when back in the area.Best RegardsAllan KellerGeneral Manager

Dear AprilThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay with us was Excellent plus the 5 rating was definitely appreciated. The hotel is in a perfect location next to the attractions and Moffitt. Our goal is to provide Excellent Customer along with High Quality Standards to all guests and pleased we met or exceeded your expectations plus hoping everything goes well at Moffitt Cancer Center. The entire staff and I hope if you need to come back to the area please consider the Ramada.Best RegardsAllan KellerGeneral Manager

Der PatrickThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Very Enjoyable. The hotel is in the process of renovations and replaced half of the hotel with new furniture and now waiting for the other half to arrive. Recently all rooms were painted plus replaced all bathroom tiles with other projects being scheduled. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations. The entire staff and I hope to see you again at our facility when back in the area.Best RegardsAllan KellerGeneral Manager

Dear DamasAfter doing some investigating on your reservation it was notice that you originally made a reservation for 5 nights which would have given you a larger discount but decided not to stay all those night so the discount changed but you still received a good discount. That is the reason your rate changed and my desk clerk explains this to guests. I hope you understand that was nothing that was done wrong. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and hope to see you again at our location when back in the areaBest RegardsAllan KellerGeneral Manager

Dear JenniferThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your recent stay was Excellent and did not encounter any issues plus the 5 rating was definitely most appreciated. Our goal is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met or exceeded your overall expectations. The entire staff and I hope to see you again when back at our hotel when back in the area.Best RegardAllan KellerGeneral Manager

Dear DennisThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Very Enjoyable and did not encounter any issues. The hotel is undergoing renovations and already replaced half of the hotel with new furniture and now waiting for the other half plus other projects being scheduled. Our goal is to provide excellent Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear DeborahThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was enjoyable. The hotel is under renovations and replaced half of the hotel with new furniture and now waiting for the other half to arrive. In the meantime all rooms were painted plus new bathroom tiles were replaced in all rooms plus other projects being scheduled. This hotel is closer to Busch Gardens and the University of South Florida. The other is the Ramada Westshore which is much closer to the airport and Raymond James Stadium and apologize that it was misleading. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear TatyanaThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay was Excellent and did not encounter any issues. Our intent is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we met or exceeded your overall expectations. The entire staff and I hope to see you again at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager

Dear Andrea.Thank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Excellent but do apologize for the pillows. I will share this with the Head Housekeeper. Recently I purchased all new pillows but will check to see if the room you were in was replaced and if not it needs to be replaced. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear David Thank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay was Excellent plus the rating provided was most appreciated. Our mission is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met or exceeded your overall expectations. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear ScotAs General Manager I take all ratings very seriously especially the poor ones. I do apologize for any issues you had during your stay but with no comments being made it is much more difficult to correct. I will try to find out what room you were in and address them to the staff. Our intent is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and again apologize for not meeting your expectations. The entire staff and I hope you can give us another chance when back in the area.Best RegardsAllan KellerGeneral Manager

Dear AbbyThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your recent stay was Excellent and did not encounter any issues plus the 5 rating was definitely most appreciated. Our mission is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met or exceeded your overall expectations. The entire staff and I hope to see you again at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager

Dear RachidThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Satisfactory but hoped it would have been more enjoyable. If you did encounter any issues or have suggestions for further improvements please let me know so it can be addressed accordingly. Our intention is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear DavidThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay was Excellent an did not encounter any issues plus the 5 out of 5 rating most most appreciated. Our mission is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met or exceeded your overall expectations. The entire staff and I look forward to your next stay at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager

Dear SrivasThank you for choosing the Ramada Hotel Temple Terrace. We are a much older hotel in the area which was built back in the 1980s and in the process of renovations. We have replaced furniture in half of the rooms but now waiting for the other half to arrive. I know that some of the old furniture is very outdated and worn. In the meantime, all rooms have been painted and replaced all bathroom tiles along with other projects being scheduled. I apologize for the insect and will find out what room you were in and spray the room and contact our Pest Control Company. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope you see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear BrittanyThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Satisfactory but hoped it would have been more enjoyable. I apologize for the room being stuffy and I will see what room you were in and have Maintenance check out the room and especially the air conditioner. Our intent is to provide Excellent Customer Service along High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear LatinaThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay with us was Excellent and did not encounter any issues plus the 5 out of 5 rating provided was most appreciated. Our mission is to provide Top Notch Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met or exceeded your overall expectations. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear MilenThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay with us was Satisfactory but hoped it would have been more enjoyable. If you have suggestions for further improvements please let me know so it can be addressed accordingly. Our mission is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear ReynaldoThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay with us was Very Enjoyable and did not comment on any issues. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear EileenThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay was Very Enjoyable and did not comment on any issues. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear BernardoThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Enjoyable but hoped it would have been more enjoyable. If you have a chance please let me know about the conditions not being the best so I can address it with the staff. Our intention is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear BrittanyAs General Manager I can assure you all reviews are taken very seriously especially the poor ratings and please accept my apologies and will look into it. I understand that you had a requested a certain room type but sometimes we have guests who are supposed to check out but decide to stay over which limits us in providing the room type. Some of those guests refuse to move to another room and it does make it more difficult and have no choice but to have put you in a room with 2 full size beds. It is very rare that this happens and again apologize. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests but we failed to have met your expectations. but do hope you give us another chance when back in the area.Best RegardsAllan KellerGeneral Manager

Dear AnielThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay was Excellent plus the 5 out of 5 rating was most appreciated. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and pleased we met or exceeded your expectations. The entire staff and I hope to see you again at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager

Dear AnthonyThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay with us was Excellent and did not encounter any issues plus the 5 our of 5 rating was most appreciated. Our goal is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we met or exceeded your expectations. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear PearlThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Satisfactory but hoped would have been more enjoyable. This is a much older hotel built in the 1980s and is currently going through renovations. We replaced half of the hotel with new furniture but waiting for the other half to arrive. Recently we put all new tiles in bathrooms and the vanity area. All rooms were recently painted plus more projects being scheduled. Our intention is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear JeanetteThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Excellent and did not encounter any issues with the room and glad you were able to use the pool. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met your overall expectations. The entire staff and I hope to see you again when back in the area.Best RegardsAllan KellerGeneral Manager

Dear CathyThank you for your comments regarding your stay at the Ramada Hotel Temple Terrace. I am glad your stay was Satisfactory but hoped it would have been more enjoyable. The hotel is under major renovations and recently replaced half of the hotel with new furniture and now waiting for the other half to arrive. Recently we replaced all bathroom tiles and along the vanity area. We are working also on the toilet problems and having a plumber come out and check the pipes underground. Not to make any excuses but some guests have been flushing items in the toilets which should not have been done and causes the backup. I will also find out what room you were in and have maintenance concerns you mentioned. All rooms should be fully inspected for renting to any guest. Our intention is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again when back in the area and I do apologize for the inconvenience you had but glad your brought it to my attention.Best RegardsAllan KellerGeneral Manager

Dear DavidThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Excellent and did not have any issues plus the 5 out of 5 rating was most appreciated. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations. The entire staff and I hope to see you again at our facility when back in the area.Best RegardsAllan KellerGeneral Manager

Dear MichaelThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay with us was Excellent and did not encounter any issues plus the rating was most appreciated. Our mission is to provide Top Notch Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met your expectations. The entire staff and I hope to see you again at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager

Dear IvanThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay with us was Excellent and did not encounter any issues plus the 5 out of 5 rating was most appreciated. Our mission is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met or exceeded your expectations. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear DeborahThank you for choosing the Ramada Hotel Temple Terrace. am glad your stay was Excellent and did not encounter any issues plus the 5 rating was appreciated. We strive to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations.. The entire staff and I hope to see you again at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager

Dear JakiniaThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay with us was Excellent and did not encounter any issues plus the 10 rating was definitely most appreciated. Our mission is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and pleased we were able to have met or exceeded your overall expectations. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear SherrellThank you for choosing the Ramada Hotel Temple Terrace. I am glad your stay was Excellent and the 5 rating was appreciated. Our mission is to provide Top Notch Customer Service along with High Quality Standards to all hotel guests and pleased we met your expectations. The entire staff and I hope to see you again at our hotel when back in the area.Best RegardsAllan KellerGeneral Manager

Dear CharlesThank you for choosing the Ramada Hotel Temple Terrace and pleased your stay was Enjoyable. This is a much older hotel built in the 1980s and now we are in the process of renovations both in the rooms plus the exterior of the property. Our intention is to provide Excellent Customer Service along with High Quality Standards to all hotel guests. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager

Dear JacqualineThank you for yours comments regarding your recent stay. I understand why your stay was not more Enjoyable and I am going to find out who was at the Front Desk who did nothing about your phone issues. Also the hotel has had water issues during your stay as a result of pipes bursting in our boiler rooms and the plumbers were here for a few days replacing the pipe and installed new equipment. As for the carpet, you won't believe it but it is true, last month we had a professional carpet cleaning do all of our rooms and it looked great afterwards with no complaints. Being an outside entry hotel to rooms the carpet can get dirty much quicker but vacuuming is not always the correct answer. With 122 rooms there is alot of shampooing but I will find out what room you were in and have our maintenance person clean the carpet. I can certainly understand the inconvenience and as a hotel traveler myself I can relate. Our goal is to provide Excellent Customer Service along with High Quality Standards to all hotel guests and hope you give us another chance when back in the area.Best RegardsAllan KellerGeneral Manager

Dear ValentinaThank you for choosing the Ramada Hotel Temple Terrace. I am so glad your stay with us was Excellent and did not encounter any issues plus the 5 rating was definitely most appreciated. Our purpose is to provide Outstanding Customer Service along with High Quality Standards to all hotel guests and pleased we met or exceeded your overall expectations. The entire staff and I hope to see you again at our location when back in the area.Best RegardsAllan KellerGeneral Manager