Merci d'avoir pris le temps de compléter notre questionnaire de satisfaction. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre hôtel et que vous avez trouvé notre établissement agréable.Nous tenons compte de votre commentaire concernant la propreté de la piscine. Sachez que nous prenons très au sérieux la satisfaction de nos clients et que nous mettons tout en œuvre pour leur offrir un séjour irréprochable. Nous regrettons vivement que la piscine n'ait pas été à la hauteur de vos attentes lors de votre passage.Soyez assuré(e) que nous avons pris des mesures immédiates pour remédier à ce problème et que nous veillerons à ce que cela ne se reproduise plus. Nous procédons actuellement à un nettoyage en profondeur de la piscine et à un renforcement des procédures de nettoyage et de maintenance.Nous vous présentons nos excuses sincères pour le désagrément que cela a pu vous causer et vous remercions de nous avoir fait part de votre remarque. Nous espérons que vous nous donnerez l'occasion de vous offrir une meilleure expérience lors de votre prochain séjour.

Thnk You for your Feedback. We appreciate your business and hope to see you in the future.

Thank You for your Feedback. Allow me to apologize for the issues you endured, will take up your concerns with our general manager and housekeeping staff

Thank You for your Feedback. We appreciate your business and hope to see you in the future.

Thank You for your Feedback. We appreciate your business and hope to see you in the future.

Thank You for your Feedback. We appreciate your business and hope to see you in the future. Allow me to apologize for your concern with eating in the room however choice has not ok'd us to open fully with our breakfast.

Thank You for your Feedback. We will take up your concerns with our Housekeeping Dept and Management Team. Again thank you for letting us know your concerns and we look forward to seeing you again in the future.

Thank you for taking the time to leave a review! We're thrilled to hear that you found our staff courteous and that the shuttle service to the port was convenient and comparable to an Uber ride. We strive to provide excellent service and comfortable transportation options for our guests, so your feedback is very encouraging.We apologize if there were any aspects of the hotel itself that fell short of expectations. We're always looking for ways to improve our facilities, and your comments will be valuable in that process.Overall, we're glad you had a positive experience with the staff and the shuttle service. Thank you for choosing us, and we hope to see you again in the future!

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Thank you for taking the time to leave a review! We're delighted to hear that all our staff were courteous and friendly during your stay. We strive to provide excellent service, and your feedback lets us know we're on the right track.

Thank you for taking the time to leave a review. We appreciate your feedback on both the positive aspects of your stay, and the areas where we can improve. However, we understand your concerns about the room's condition. We apologize that the room felt old and humid, and that the sheets felt damp. We take guest comfort very seriously and will be sure to address these issues with our maintenance team. We're also always looking for ways to update our accommodations, and your feedback is valuable in that process.We hope you had an enjoyable time overall, and that the rest of your stay, besides the room condition, was pleasant.

We're happy to hear that you had a pleasant stay with no issues. It's our goal to provide a relaxing and comfortable experience for all our guests, so knowing we achieved that for you is rewarding.

We're glad to hear that the hotel's location was convenient for your travel needs and that your room was clean and comfortable. These are important aspects to a relaxing stay, and we strive to provide them for all our guests.We appreciate you taking the time to share your feedback, and we're happy you enjoyed your stay.

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Thank you so much for your kind words about Linda! We're thrilled to hear that she made your breakfast experience so enjoyable.Linda is a true asset to our team, and we appreciate you highlighting her friendliness and genuine care for our guests. It's especially heartwarming to know that she was able to connect with you on a personal level and acknowledge that not everyone is on vacation.We'll be sure to share your feedback with Linda and the rest of the team. It means a lot to us!

Here's a reply you can use for the guest survey:Subject: Staff Shined During Your Stay!Thank you for choosing Quality Inn and for taking the time to share your feedback!We're delighted to hear that you found our staff to be great! Their friendly and helpful demeanor is a key part of creating a positive guest experience, so we appreciate you recognizing them.It's also great to know that quality inn was a convenient location for your cruise and airport travel needs. We strive to be a welcoming spot for travelers coming and going from the area.While the pool may not have been a highlight of your stay, we appreciate your feedback. We're always looking for ways to improve our amenities, and your input is valuable.

Thank you for highlighting the exceptional service you received from our staff! We are thrilled to hear that they were friendly, helpful, and accommodating throughout your stay, making the check-in process smooth and easy.We truly appreciate your kind words and will be sure to share them with the entire team. It's their dedication to providing excellent service that makes our guests' experiences truly enjoyable.

Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate you acknowledging the convenient location near the port for your cruise.Outdated Facilities:We sincerely apologize that the hotel facilities did not meet your expectations. We understand that outdated amenities can significantly impact the overall guest experience. We are actively working on addressing this issue and are committed to modernizing our facilities to provide a more comfortable and enjoyable stay for our guests.Specific Examples:While you didn't elaborate on the specific aspects that felt outdated, some common areas that hotels address during renovations include:Décor and Furnishings: Updating furniture, paint colors, and overall interior design to reflect modern trends and create a fresh atmosphere.Technology: Upgrading in-room amenities like televisions, internet connectivity, and thermostats to provide a more convenient and connected experience.Bathrooms: Modernizing bathrooms with updated fixtures, improved water pressure, and overall functionality.Future Plans:We are committed to guest satisfaction and are actively planning renovations to address the outdated facilities. We will be sure to keep our website and online listings updated with information about any ongoing improvements.Choice of Hotel:While the convenient location may have initially attracted you, we understand that the outdated facilities may not have justified the price paid. We strive to offer a balance of convenience, comfort, and value, and we apologize that we fell short in your case.Thank You:Thank you again for your feedback. Your insights are valuable to us as we work to improve our hotel and provide a better experience for future guests.

That's fantastic to hear! It's wonderful that Sue at the front desk was awesome and made a positive impact on your stay. Here's how you can incorporate this feedback in your response:Highlighting Sue's Excellent Service:"We are thrilled to hear that Sue at the front desk was awesome! It's wonderful that she provided you with excellent service and made your stay more enjoyable.""We truly appreciate you taking the time to recognize Sue's outstanding performance. We will be sure to share your kind words with her directly. She will be very happy to know that her efforts made such a positive impact on your experience."Emphasizing Positive Impact:"Positive feedback like yours is always encouraging and motivates our team to continue exceeding guest expectations.""We are grateful that Sue's service helped contribute to a more positive overall experience for you."Additional Options:You can also mention the specific ways in which Sue was awesome. For example, if she was friendly, helpful, or went above and beyond to assist you, you can highlight those aspects.If you have a chance, you can also share your positive feedback directly with the hotel manager. This will ensure that Sue's efforts are recognized and appreciated within the hotel.By acknowledging Sue's excellent service, you not only show your appreciation but also encourage the hotel to continue providing exceptional guest experiences.

Dear Guest,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed your stay at our hotel and found the staff to be very pleasant and efficient.Positive Aspects:Pleasant and Efficient Staff: We take pride in providing excellent service, and your feedback about the staff is encouraging!Comfortable and Spacious Rooms: We're glad to hear that you found the rooms comfortable and spacious, contributing to a relaxing and enjoyable stay.Overall Satisfaction:It sounds like you had a positive and comfortable experience at our hotel. Thank you for choosing us!Is there anything else we can do to further enhance your future stays?We're always looking for ways to improve the guest experience. Here are some examples you can use to complete the prompt:Perhaps you'd like to suggest additional amenities that would make your room even more comfortable or enjoyable.Maybe you have ideas for how we can further enhance the overall ambiance of the hotel.We'd love to hear your thoughts on what would make our hotel an even better value for your money.Thank you again for choosing our hotel. We look forward to welcoming you back soon!

"Thank you for letting us know that everything was good during your stay! We are thrilled to hear that you had a positive and enjoyable experience. Your feedback is valuable to us, and we appreciate you choosing our hotel. We hope you will recommend us to others!"While "everything is good" might not provide specific details, it's a strong overall positive sentiment that indicates a successful stay for the guest.

Thank you for taking the time to share your recent stay experience with us! We are thrilled to hear that you had a positive overall experience despite the dated appearance of the property.Positive Aspects:Clean Rooms: We are glad to hear that the rooms were very clean, which is a top priority for us.Comfortable Bed and Pillows: A comfortable bed and pillows are essential for a good night's sleep, and we're happy to hear you found ours to be awesome.Exceptional Staff: It's fantastic that you encountered such friendly and amazing staff members throughout your stay, from Darren at check-in to Trish, Lina, and Sue at breakfast. Their friendliness and service clearly made a positive impact on your experience. We will be sure to share your kind words with them directly. They will be very happy to know that their efforts were appreciated.Dated Property:We acknowledge your feedback regarding the dated appearance of the property. We are actively working on addressing this issue and are committed to modernizing the facilities to provide a more updated and visually appealing environment for our guests.Recommendation:Despite the dated property, we are delighted that you highly recommend the hotel based on the exceptional service you received from our staff and the clean and comfortable rooms. Your positive recommendation is valuable to us.Future Plans:We are committed to guest satisfaction and are actively planning renovations to address the outdated appearance of the property. We will be sure to keep our website and online listings updated with information about any ongoing improvements.Thank you again for your feedback. We appreciate your insights and are glad that you overall had a positive experience at our hotel.

That's fantastic to hear! We're so glad you had a really good experience at our hotel. Your positive feedback is truly appreciated!Here are some ways you can interpret "really good":Exceeds Expectations: Your feedback suggests that the hotel not only met your expectations but surpassed them in some way.Overall Satisfaction: It indicates that you were happy with all aspects of your stay, from the staff and room to the overall ambiance.Memorable Experience: "Really good" implies that you had a positive and enjoyable time that you'll remember fondly.Thank you again for choosing our hotel and for sharing your positive feedback. We look forward to welcoming you back soon!

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Dear Guest,Thank you for taking the time to share your positive feedback about your recent stay at our hotel! We're thrilled to hear that you had a smooth and pleasant experience with the check-in and check-out process, and that you appreciated the convenient transportation options offered.Positive Aspects:Friendly Front Desk Staff: It's fantastic that the front desk staff was extremely polite and friendly during your check-in and check-out. We strive to provide a welcoming and efficient experience for all our guests, and your feedback is encouraging.Convenient Transportation: We're glad that you found the free airport transportation and the cruise port shuttle service to be helpful and convenient additions to your stay.Overall Satisfaction:Your willingness to stay with us again indicates a positive overall experience, and we truly appreciate your recommendation.Is there anything else we can do to further enhance your future stays?We're always looking for ways to improve the guest experience. Here are some examples you can use to complete the prompt:Perhaps you'd like to suggest additional amenities or services that would make your future stays even more convenient.Maybe you have ideas for how we can further enhance the efficiency of the transportation services.We'd love to hear your thoughts on any loyalty programs or special offers that would incentivize you to choose our hotel again.Thank you again for choosing our hotel. We look forward to welcoming you back soon!

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Dear Guest,Thank you again for taking the time to share your feedback about your recent stay. We sincerely apologize for the construction noise that disrupted your experience.Addressing the Construction Noise:We understand that construction noise can be disruptive, and we appreciate your patience and understanding. We are committed to minimizing noise disruption as much as possible during our renovations. Here are some specific steps we are taking:Clearly Communicating Construction Schedules: We will be posting clear signage in the lobby and guest rooms outlining the construction schedule and expected noise levels. We will also be sending email notifications to guests with upcoming reservations to inform them of any potential noise disturbances.Offering Alternative Accommodations: If construction noise is a major concern, we will do our best to offer alternative accommodations in quieter areas of the hotel, based on availability.Providing Earplugs and White Noise Machines: We will have earplugs and white noise machines available at the front desk for guests who wish to use them.Exceptional Staff:We're thrilled to hear that you found our staff to be exceptional. We take pride in providing excellent service, and your feedback is encouraging!Moving Forward:We hope you will consider giving us another chance in the future, once our renovations are complete. We are confident that you will enjoy a quieter and more peaceful stay. To demonstrate our commitment to your satisfaction, we would like to offer you a [discount/complimentary stay] on your next visit. Please reach out to the hotel manager directly at [phone number] to discuss this further and potentially arrange a future stay that meets your expectations.

Thank you for taking the time to share your feedback! We're glad to hear that you found the bed comfortable and the staff to be nice.Positive Aspects:Comfortable Bed: A comfortable bed is essential for a good night's sleep, and we're happy to hear you found ours to be so.Nice Staff: We appreciate you acknowledging the friendliness of our staff.Overall Experience:While your feedback was brief, it highlights two key aspects that contribute to a positive guest experience.Is there anything else we can do to improve your experience?We're always looking for ways to improve the guest experience. Here are some examples you can use to complete the prompt:Perhaps you'd like to suggest additional amenities that would make your stay even more enjoyable.Maybe you have ideas for how we can further enhance the overall ambiance of the hotel.We'd love to hear your thoughts on what would make our hotel an even better value for your money.Thank you again for choosing our hotel. We look forward to welcoming you back soon!

Dear Guest,Thank you for taking the time to share your feedback! We're thrilled to hear that you loved the location and price of our hotel.Great Location: We understand the importance of a convenient location, and we're happy to hear ours met your needs.Competitive Price: We strive to offer comfortable accommodations at a reasonable rate, and we're glad you found our price to be appealing.Overall Positive Experience:Thank you for highlighting these positive aspects of your stay. It sounds like you had a very enjoyable visit.Is there anything else we can do to improve your experience?We're always looking for ways to improve the guest experience. Here are some examples you can use to complete the prompt:Perhaps you'd like to suggest amenities that would make your stay even more enjoyable..Thank you again for choosing our hotel. We look forward to welcoming you back

Thank you for taking the time to share your feedback! We appreciate your understanding that our property is older but also acknowledge your recognition of our efforts to update it.Newer Carpet and Comfortable Bed: We're glad to hear that your room had newer carpet and a fabulous bed! We are constantly working on improvements, and your feedback is encouraging.Addressing the Age of the Property:We understand that some guests may prefer a more modern hotel experience. However, we strive to maintain our older property to the best of our ability and provide a clean and comfortable environment for our guests. We appreciate your realistic perspective.Overall Satisfaction:Thank you for highlighting the positive aspects of your room. We appreciate your feedback and are always looking for ways to improve the guest experience.Is there anything else we can do to improve your experience?Here are some examples you can use to complete the prompt:Perhaps you'd like to suggest other amenities that would make your stay more enjoyable.Maybe you have ideas for how we can further modernize the property while maintaining its affordability.We'd love to hear your thoughts on what would make our hotel an even better value for your money.Thank you again for choosing our hotel. We look forward to welcoming you back soon!

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Thank you for taking the time to share your feedback! We're thrilled to hear that several key elements of your stay truly impressed you.We're Delighted You Enjoyed:Exceptional Staff: It's fantastic that you encountered great employees during your stay. We take pride in our team, and your feedback is truly encouraging!Comfortable Sleep Experience: A comfortable mattress and pillows are essential for a restful night's sleep, so we're happy to hear yours were excellent.Delicious Coffee: We know a good cup of coffee can make all the difference, and we're glad ours met your expectations!Overall Positive Experience:Thank you for highlighting these positive aspects of your stay. It sounds like you had a very comfortable and enjoyable visit. Your feedback helps us identify what we're doing well and keep these areas a priority.Is there anything specific we could have done to make your stay even better? We're always looking for ways to improve the guest experience.Thank you again for choosing our hotel. We look forward to welcoming you back soon!

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Thank you for your feedback! We appreciate you staying with us.Value for Money: We're glad to hear you found our price to be reasonable. We strive to offer comfortable accommodations at a competitive rate.Convenient Location: A great location is important, and we're happy to hear ours met your needs.

Thank you for taking the time to share your feedback! We're thrilled to hear that our front desk staff made a positive impression on you.Exceptional Front Desk Service: We take pride in providing friendly and efficient service at the front desk, and your feedback is truly encouraging! We'll be sure to pass your kind words on to the team.Positive Recommendation:While you didn't mention any other specifics about your stay, your feedback about the amazing front desk staff is a great compliment!Is there anything else we can do to improve your experience?We'd love to hear more about your stay in the future. Perhaps you could tell us about:Other aspects of the hotel you enjoyed.Any areas where we could improve to make your next stay even better.Thank you again for choosing our hotel. We look forward to welcoming you back soon!

Thank you for taking the time to share your feedback! We're thrilled to hear that you were comfortable in your room.Inviting Room: It's fantastic that you found the room to be nice and inviting. We strive to provide a relaxing and comfortable environment for our guests.Comfortable Bed and Pillows: A comfortable bed and pillows are essential for a restful night's sleep, so we're happy to hear yours were great!Overall Positive Experience:Thank you for highlighting these positive aspects of your stay. It sounds like you had a very comfortable and enjoyable visit.Is there anything else we can do to improve your experience?We're always looking for ways to improve the guest experience. Here are some examples you can use to complete the prompt:Perhaps there were other amenities in the room that you found particularly useful.Maybe you have suggestions for how we can make the room cleaning process even better.We'd love to hear your thoughts on what would make our rooms even more comfortable and inviting.Thank you again for choosing our hotel. We look forward to welcoming you back soon!

Thank you for taking the time to share your positive feedback! We're thrilled to hear that several aspects of your stay made a great impression. Thank you for being a valued guest! We appreciate your feedback and look forward to welcoming you back again soon.

Thank you for your continued loyalty! We truly appreciate you choosing our hotel for your frequent visits near Google's Florida Headquarters. It means a lot to us that you've stayed with us 20 times.We're happy to hear you've had positive experiences overall, and we're always striving to improve. We value your feedback, especially as a returning guest.Is there anything specific we can do to make your future stays even more comfortable and convenient? Perhaps a preferred room location or a loyalty program perk?We appreciate you taking the time to share your thoughts, and we look forward to welcoming you back again soon!

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Thank you for your honest feedback about your recent stay. We appreciate you taking the time to share your experience.We understand your concerns about the surrounding area appearing somewhat sketchy. We are constantly evaluating the guest experience and will take your feedback into consideration when making future decisions.While we're glad the room was clean, we apologize that it appeared outdated with old carpets, a dated bathroom, and cracked plaster. We are committed to providing a comfortable and well-maintained environment for our guests, and your feedback helps us identify areas for improvement. We are currently in the process of [explain any renovation plans, if applicable], and we hope to see these improvements reflected in future stays.We sincerely apologize that there were no cups in your room. This is a basic amenity and should have been provided. We will be addressing this oversight with our housekeeping staff to ensure it doesn't happen again.We appreciate your understanding that budget-friendly hotels may have limitations. However, we strive to provide a clean, comfortable, and secure environment for all guests. Your feedback helps us identify areas where we can improve and better meet those expectantWe hope you will consider giving us another chance in the future. We are committed to continuous improvement, and your feedback is valuable in that process.

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Thank you for taking the time to leave a review! We're delighted to hear that our hotel surpassed your expectations. It's always rewarding to know we've provided a positive experience for our guests.

Thank you for your feedback! We appreciate you letting us know about the difficulty finding the hotel shuttle at the airport. We strive to make the arrival process as smooth as possible for our guests, and clear signage for the shuttle is important.