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Avis sur Homewood Suites Tampa Airport

3 out of 5
Homewood Suites Tampa Airport
5325 Avion Park Dr, Tampa, FL

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 617 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 246 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 68 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 38 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 1003." "

9,0/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Alain

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Endroit que je recommande
Excellent service, très propre, lit confortable mais le matelas du divan-lit est très inconfortable. Très bon déjeuner.
Séjour de 1 nuit en mars 2020
Réponse de DR le 14 mars 2020
thanks for staying

8/10 Bien

michel , montreal

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
hotel dans quartier industriel
Bon hotel Mal situé Quartier industriel Aucun service a proximité Doit prendre taxi pour aller dans un secteur plus propice au magasinage Et ou resto et ou autres commodité Pas un bon choix

10/10 Excellent

moïse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Chelsea

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family stayed in a two room suite for a week and we enjoyed our stay! Pros: -All the staff we encountered were friendly and helpful -The pool was warm! -The hotel is right across the street from the airport (this was a huge plus after a long day of travel and you just want to lay down!) - Housekeeping was wonderful - Breakfast was good (typical offerings) and the staff worked hard to make sure the food was stocked. - Parking garage was convenient and we never had a problem finding a space Cons: - The mattresses were worn (deep in the middle) - The showers didn’t drain well (we just lived with it, and didn’t mention it to the hotel) Overall we would stay here again. Having two bedrooms is a must with teenagers so everyone can have their own space, and bed! This hotel provided what we needed!
Réponse de Lindsay AGM le 17 avr. 2024
Thank you so much for taking the time to offer feedback of your time with us. We'll be reviewing your comments with the team. We hope to welcome you back soon!

8/10 Bien

louis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The proximity for everything you need the convenience.
Séjour de 2 nuits en avril 2024
Réponse de Lindsay AGM le 9 avr. 2024
Thank you for staying with us. We hope to welcome you back soon!

10/10 Excellent

mark

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Rooms clean, staff friendly and helpful
Séjour de 1 nuit en avril 2024
Réponse de Lindsay AGM le 9 avr. 2024
Thank you for staying with. We can't wait to welcome you back!

10/10 Excellent

Alan

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en mars 2024
Réponse de Lindsay AGM le 4 avr. 2024
Thank you for staying with us. We hope to welcom you back again soon!

10/10 Excellent

Wilfredo, Bayamon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good customer service
Séjour de 1 nuit en mars 2024
Réponse de MARCELL - GUEST SERVICE MANAGER le 25 mars 2024
I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest and we hope to see you again should your travels bring you back to Tampa.

8/10 Bien

debra, boca raton

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location and friendly staff!
Séjour de 2 nuits en mars 2024
Réponse de MARCELL - GUEST SERVICE MANAGER le 18 mars 2024
I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest and we hope to see you again should your travels bring you back to Tampa.

10/10 Excellent

Brett

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were only in the room for about five hours. The room was nicer than I expected. It was clean and the hotel is conveniently located four minutes from the airport.
Séjour de 1 nuit en mars 2024
Réponse de MARCELL - GUEST SERVICE MANAGER le 17 mars 2024
I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest and we hope to see you again should your travels bring you back to Tampa.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great value
Séjour de 1 nuit en mars 2024
Réponse de MARCELL - GUEST SERVICE MANAGER le 17 mars 2024
I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest and we hope to see you again should your travels bring you back to Tampa.

8/10 Bien

Denise D

Voyage en famille
Les points forts : Propreté et équipements
Great coffee bar...day and night.
Séjour de 2 nuits en mars 2024
Réponse de MARCELL - GUEST SERVICE MANAGER le 11 mars 2024
I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest and we hope to see you again should your travels bring you back to Tampa.

8/10 Bien

Nicole, Tampa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de MARCELL - GUEST SERVICE MANAGER le 10 mars 2024
Thank you for staying with us. We hope to welcome you back soon!

10/10 Excellent

rick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place courteous people
Séjour de 1 nuit en février 2024
Réponse de Lindsay AGM le 2 mars 2024
Thank you for staying with us. We hope to welcome you back soon!

8/10 Bien

Sachin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Nice rooms.
Séjour de 1 nuit en décembre 2023
Réponse de Lindsay AGM le 1 mars 2024
Thank you for staying with us. We hope to welcome you back soon!

10/10 Excellent

Turekisha

Séjour de 1 nuit en février 2024
Réponse de Lindsay AGM le 21 mars 2024
Thank you for staying with us. We can't wait to welcome you back soon!

10/10 Excellent

Ervin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall very clean and welcoming
Séjour de 3 nuits en février 2024
Réponse de Lindsay AGM le 9 févr. 2024
Thank you for staying with us and taking the time to leave this 5-star review. We hope to welcome you back soon!

10/10 Excellent

Paul

Séjour de 3 nuits en février 2024
Réponse de Lindsay AGM le 21 mars 2024
Thank you for staying with us. We hope to welcome you back soon!

8/10 Bien

Enid

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was our first time, the air conditioner was loud and not functioning they change our bedroom without any problem.
Séjour de 1 nuit en décembre 2023
Réponse de Lindsay AGM le 25 janv. 2024
Thank you for taking the time to offer feedback of your time with us. We apologize about the AC issue you experienced but are happy to hear the team was able to move you. We hope to welcome you back in the future!

10/10 Excellent

Cheryl

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Marcell - Guest Service Manager le 22 janv. 2024
Thank you so much for taking the time to leave a review! I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.

10/10 Excellent

Minying

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk ladies and the manager are so nice to us. The bed are comfortable, and the room is clean.
Séjour de 4 nuits en janvier 2024
Réponse de Lindsay AGM le 16 janv. 2024
Thank you for staying with us. We hope to welcome you back soon!

8/10 Bien

Douglas

Séjour de 1 nuit en janvier 2024
Réponse de MARCELL - GUEST SERVICE MANAGER le 16 janv. 2024
Thank you for your review! It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest and we hope to see you again should your travels bring you back to Tampa.

10/10 Excellent

Dawn

Séjour de 1 nuit en janvier 2024
Réponse de Lindsay AGM le 1 févr. 2024
Thank you for staying with us and taking the time to leave this 5 star review. We hope to welcome you back soon!

10/10 Excellent

Candice

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff went above and beyond to help us out both at check in and check out. Rooms were very clean and beautiful. Would definitely stay here again.
Séjour de 1 nuit en janvier 2024
Réponse de MARCELL - GUEST SERVICE MANAGER le 8 janv. 2024
Thank you so much for taking the time to leave a review! Your feedback is truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de MARCELL - GUEST SERVICE MANAGER le 8 janv. 2024
Thank you for taking the time to leave a review. I am disappointed to see that we were unable to meet your expectations during your recent stay. I did not see any maintenance or housekeeping requests associated with your room. Any additional information that you might be willing to share would be extremely helpful in addressing your concerns. Please know that anytime you stay with us we invite you to share any concerns with our front desk and we will make it right!Any scores of 8 or lower are considered 'failing' by Hilton. We take our surveys very seriously and do our best to respond personally when we fall short of your expectations. It is always our goal to use the input of our valued guests to improve our service whenever possible. I hope that we have another opportunity to better serve you in the future.

10/10 Excellent

Julie, stanford

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice newer hotel. Stayed in a suite with 2 queen bedrooms, mini kitchen and living area. Spacious and clean. Worked well for 5 adults. Parking right next door was a breeze. Pizza delivery to us was easy - check in and out was simple. Staff was helpful with extra towels and tissues. Would stay again.
Séjour de 1 nuit en janvier 2024
Réponse de MARCELL - GUEST SERVICE MANAGER le 8 janv. 2024
Thank you so much for taking the time to leave us a review. Your feedback is truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.

10/10 Excellent

Brian

Séjour de 3 nuits en décembre 2023
Réponse de MARCELL - GUEST SERVICE MANAGER le 8 janv. 2024
Thank you so much for taking the time to leave us a review. Your feedback is truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.

10/10 Excellent

ANDREW

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de MARCELL - GUEST SERVICE MANAGER le 8 janv. 2024
Thank you so much for taking the time to leave us a review. Your feedback is truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.

8/10 Bien

Trina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The staff (front desk, breakfast staff, maid staff) were all very nice and accommodating. The rooms were spacious and suited our family just fine, but the mattress and pillows could have been better. Breakfast was pretty standard and staff was very attentive. Location was great, by many stores, restaurants and although minutes from the airport, you did not hear any plans flying by. The front desk staff stated and sign placed in the room indicated that maid service was every other day, but it was actually after every second day. This wasn't a problem, but was expecting the service to be as as stated. Did lack some toiletry supplies, where we had to ask for on separate occasions, due to staff not providing during housekeeping. Had some problems with the shower head and tub drain was clogged. Both issues were resolved quickly by staff. Shower faucet was leaky. Overall, our stay was satisfactory.
Séjour de 11 nuits en décembre 2023
Réponse de Marcell - Guest Service Manager le 7 janv. 2024
Thank you so much for taking the time to participate in our survey. Your feedback is truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.

10/10 Excellent

Rosita

Séjour de 1 nuit en décembre 2023
Réponse de Marcell - Guest Service Manager le 22 janv. 2024
Thank you so much for taking the time to leave a review! I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.

10/10 Excellent

Leslie

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very attentive. Great rooms, clean
Réponse de Marcell - Guest Service Manager le 7 janv. 2024
Thank you so much for taking the time to participate in our survey. Your feedback is truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.

10/10 Excellent

Agustin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Marcell - Guest Service Manager le 7 janv. 2024
Thank you so much for taking the time to participate in our survey. Your feedback is truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.

10/10 Excellent

Marci

Séjour de 1 nuit en décembre 2023
Réponse de Marcell - Guest Service Manager le 22 janv. 2024
Thank you so much for taking the time to leave a review! I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.

8/10 Bien

Chris

Voyage en famille
Property is decent although room is a little worn out... Definitely needs update. Staff were a little too familiar but for the most part were pleasant.
Séjour de 1 nuit en décembre 2023
Réponse de Marcell - Guest Service Manager le 7 janv. 2024
Thank you so much for your feedback, we appreciate you letting us know about your stay! We will be going through a full renovation in the summer of 2024. We look forward to having you back once the property has renovated to give us another opportunity to service you as our guest. Thank you!

2/10 Horrible

Paul

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de MARCELL - GUEST SERVICE MANAGER le 3 janv. 2024
I am disappointed to see that we were unable to meet your expectations during your recent stay. I hope that we have another opportunity to better serve you in the future. We thank you so much for being our guest!

10/10 Excellent

manuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Marcell - Guest Service Manager le 31 déc. 2023
I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest and we hope to see you again should your travels bring you back to Tampa.

8/10 Bien

John

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Our stay was fine
Séjour de 2 nuits en décembre 2023
Réponse de MARCELL - GUEST SERVICE MANAGER le 25 déc. 2023
I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest and we hope to see you again should your travels bring you back to Tampa.

10/10 Excellent

Shawnna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de MARCELL - GUEST SERVICE MANAGER le 25 déc. 2023
I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest and we hope to see you again should your travels bring you back to Tampa.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de MARCELL - GUEST SERVICE MANAGER le 17 déc. 2023
I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest and we hope to see you again should your travels bring you back to Tampa.

10/10 Excellent

troyt

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All of the staff were amazing.
Séjour de 4 nuits en décembre 2023
Réponse de Marcell - Guest Service Manager le 16 déc. 2023
I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest and we hope to see you again should your travels bring you back to Tampa.

10/10 Excellent

Jeanette

Séjour de 2 nuits en décembre 2023
Réponse de Lindsay AGM le 12 déc. 2023
Thank you for staying with us and leaving this 5-star review. We hope to welcome you back soon!

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bernardo was able to book my transportation for surgery at the parathyroid center. He was so helpful. Everyone we encountered on the property, even the maintenance man was helpful and friendly. Great place to stay.
Séjour de 2 nuits en décembre 2023
Réponse de MARCELL - GUEST SERVICE MANAGER le 7 déc. 2023
Thank you so much for taking the time to participate in our survey. Your feedback and kind remarks for our team are truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.

10/10 Excellent

Rich

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Lindsay AGM le 6 déc. 2023
Thank you for staying with us and taking the time to leave this 5-star review. We hope to welcome you back soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place to stay
Séjour de 3 nuits en novembre 2023
Réponse de Lindsay AGM le 5 déc. 2023
Thank you for staying with us. We hope to welcome you back soon!

4/10 Médiocre

piarina

Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Falta de criterio
Fuimos para días de vacíones de mis hijos con sus amigos, tomamos la habitación con capacidad para 8 con desayuno y nuestra sorpresa fue que bajamos a las 9:15 y el desayuno ya no había era hasta las 9 nadie nos dio la información a la entrada tampoco fueron capaces de ofrecerles nada a los niños todos de 14 y 15 años, fueron súper desagradables y mala la atención no volvería jamás
Séjour de 1 nuit en novembre 2023
Réponse de Lindsay AGM le 29 nov. 2023
We apologize for the miscommunication regarding breakfast hours. We will follow up with the Guest Service team to ensure they are communicating Breakfast hours during check in. Thank you for bringing this to our attention as we continually work to improve our guest experience.

10/10 Excellent

Sherry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
VERY NICE
Séjour de 1 nuit en novembre 2023
Réponse de Lindsay AGM le 29 nov. 2023
Awesome to hear you enjoyed your stay. We can't wait to welcome you back!

10/10 Excellent

Harry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gentleman at the front desk (don't remember name) went above and beyond taking care of us.
Séjour de 1 nuit en novembre 2023
Réponse de Marcell - Guest Service Manager le 21 nov. 2023
Thank you so much for taking the time to participate in our survey. Your feedback is truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.

10/10 Excellent

Georges Destin,

Séjour de 2 nuits en novembre 2023
Réponse de Lindsay AGM le 5 déc. 2023
Thank you for staying with us. We hope to welcome you back soon!

2/10 Horrible

Rolando

Séjour de 1 nuit en novembre 2023
Réponse de Lindsay AGM le 14 nov. 2023
Thank you for staying with us and we apologize as it looks like you had issues during your time with us. Are you able to provide us with any details on why your score is so low? We are always looking for opportunities to improve! Thank you for your time.

10/10 Excellent

Guy K

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and awesome stay.
Séjour de 1 nuit en novembre 2023
Réponse de Lindsay AGM le 4 nov. 2023
Thank you for staying with us. We can't wait to welcome you back soon!