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Avis sur Comfort Inn & Suites Liverpool - Syracuse

2.5 out of 5
Comfort Inn & Suites Liverpool - Syracuse
3979 Route 31, Liverpool, NY

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 276 avis sur 886." "
Note des voyageurs de 8 (Bien), d’après 277 avis sur 886." "
Note des voyageurs de 6 (Satisfaisant), d’après 149 avis sur 886." "
Note des voyageurs de 4 (Médiocre), d’après 98 avis sur 886." "
Note des voyageurs de 2 (Horrible), d’après 86 avis sur 886." "

7,6/10

Propreté

8,0/10

Personnel et service

6,8/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Michel

Séjour de 1 nuit en mars 2024
Réponse de Manager le 20 avr. 2024
Hello Michel,We're glad you chose our hotel for your stay. Should you have any concerns or feedback, please don't hesitate to reach out to us. We hope to welcome you back soon for an even better experience!

6/10 Satisfaisant

Jacinthe

Voyage en famille
Les points forts : Personnel et service et équipements
Climatisation défectueuse, la chaleur dans le corridor occasionnait une drôle d’odeur
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 3 oct. 2023
Hello Jacinthe ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 Horrible

Claude

Voyage en famille
Les points faibles : Propreté et personnel et service
Tout était décevant
Séjour de 2 nuits en décembre 2021
Réponse de comfort inn le 21 janv. 2022
Sorry for it v patel

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en novembre 2019
Réponse de General Manager le 8 janv. 2020
Thank You. We appreciate your review. We look forward to accomplishing your traveling needs in the future, if you choose to stay at Wingate by Wyndham Liverpool/Clay.

10/10 Excellent

bernard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel endroit bon rapport qualité-prix
Séjour de 1 nuit en septembre 2019

4/10 Médiocre

damien

Les points forts : Confort de la chambre
Les points faibles : Propreté
nice place for shopping
the good: - super confortable bed - location is perfect - the price for that night 66dollars - the new renovation of the room, best hotel around syracuse in that price range for my date the bad : - super dirty bathroom. obviously I was left unclean on purpose, porblably to save some times - the breakfast it is a joke like often for this kind of hotel, more like a motel. - I asked for a quiet room. the hotel was almost empty. I got a room surrounded by other people. Moreover on the side of the highway. This point really killed my experience there as I needed to get rest! Overall. hard to and not to recommend this place. Make your choice according what you are looking for. But you get what you pay for...
Séjour de 1 nuit en septembre 2019

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en août 2019

10/10 Excellent

Cecilia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très propre et accueillant, près de tout
Séjour de 1 nuit en août 2019

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ma famille et moi avons aimé notre séjour au sein de l'hôtel
Séjour de 1 nuit en juillet 2019

6/10 Satisfaisant

Manon

Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
pas terrible
enregistrement très long et confusion sur les chambres, avec courriel de confirmation nous avons eu droit au frigidaire et lit king. Salle de bain avait cheveux et poussière par terre et pour tout vous dire j'ai pris des douches au lieu des bains que je préfère habituellement. Coin repas très petit et il manquait de fruits, yogourt, gruau juste une sorte de pain donc déjeuner la 1 matin sur 3!!
Séjour de 3 nuits en juillet 2019

8/10 Bien

Monique

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bon rapport qualité prix
Très propre et bien situé. Plusieurs restaurants à proximité.
Séjour de 1 nuit en juin 2019

8/10 Bien

Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019

8/10 Bien

Luc Bertrand

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bon pour le prix
hôtel fraîchement rénové
Séjour de 1 nuit en mai 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Propre, bon déjeûner, personnel courtois. Pas de coffre fort ni frigo dans notre chambre.
Séjour de 1 nuit en décembre 2018
Réponse de Gcs le 14 janv. 2019
Thank you!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en novembre 2018
Réponse de GCS le 19 nov. 2018
Thank you so much for taking the time to write us a nice review! We hope that you enjoyed your stay and that we'll see you again in the future! Gillian Steves Front Office Manager

8/10 Bien

Voyageur vérifié

Les points forts : Confort de la chambre
Séjour de 1 nuit en septembre 2018
Réponse de GCS le 3 nov. 2018
Thank you for your review! Gillian Steves Front Office Supervisor

8/10 Bien

Nadia, Quebec, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne localisation , près des autoroutes, restaurant a côté ( Applebees, avec rabais 10 %) , personnel sympathique et très bon déjeuner.
Séjour de 2 nuits en août 2018

8/10 Bien

HELENE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour.
Même si cet hôtel était situé un peu en dehors de notre route, nous y avons réservé une chambre car nous savions que cela en valait la peine. Nous avons toujours été très satisfaits de nos séjours dans les Fairfield Inn et Fairfield &Suite Marriott.

8/10 Bien

Louise, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien situé
Bon rapport qualite/prix

8/10 Bien

Louise, Gatineau

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon sejour
Bien situé, lit confortable. Seul hic: cafe le matin n`est pas buvable.

10/10 Excellent

Christina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience with staff
Séjour de 2 nuits en avril 2024
Réponse de gm le 29 avr. 2024
Thank you for sending a review. We are very lucky to have the team we do.Hope to see you soon.

10/10 Excellent

Maria

Séjour de 2 nuits en avril 2024

2/10 Horrible

Cheyenne

Séjour de 1 nuit en avril 2024

8/10 Bien

Brooke

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Brooke, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Horrible

Jason

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Pool was not open and had to transfer to another hotel.
Séjour de 1 nuit en avril 2024
Réponse de gm le 14 avr. 2024
Our sincere apology for the pool not being open, soon, we are working hard to be sure it is ready.

4/10 Médiocre

Elizabeth

Voyage en famille
Les points faibles : Équipements
Booked this hotel because it had a pool close to where my child was having a competition. Was told upon arrival the pool was still under renovations. The whole reason for booking was the pool.
Séjour de 1 nuit en avril 2024
Réponse de gm le 14 avr. 2024
Our sincere apology for not having the pool available for stay. We are working hard to have it open and safe for our guest.

8/10 Bien

Jordynn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
The staff was great. The pool was getting work done so we didn’t get to use that. Parking was a breeze.
Séjour de 1 nuit en avril 2024
Réponse de gm le 14 avr. 2024
Thank you for choosing to stay with us!

10/10 Excellent

Bryan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, clean rooms, good hot breakfast included with the room. No issues during our stay!
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Bryan,We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us! Our team works hard to provide a pleasant experience for all our guests. Should you choose to stay with us again in the future, we look forward to welcoming you back for another enjoyable visit.

8/10 Bien

cindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Manager le 12 avr. 2024
Hello cindy,We are delighted to hear that you had a positive experience during your stay with us! We hope to welcome you back soon for another enjoyable stay.

4/10 Médiocre

Amanda

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room could have been a bit cleaner. We moved a chair and crumbs and cobwebs in the corner, look like milk spiled on bed frame, and towel under the bathroom sink. Staff was nice and friendly. It is convenient to shopping and food.
Séjour de 2 nuits en avril 2024
Réponse de GM le 8 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Liverpool - Syracuse.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel cleanliness. We will be working to improve the very specific items you list.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

2/10 Horrible

Jennifer

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room needs a significant deep clean. Beds were fine for sleeping but along baseboards have dead bugs, crumbs and dusty webbing. Not clean.
Séjour de 2 nuits en avril 2024
Réponse de GM le 7 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Liverpool - Syracuse.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our cleanliness. We will be working to improve the very specific items you list.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Bien

Derrick

Séjour de 2 nuits en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Derrick, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Abby

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were extremely happy with our stay. My husband and I especially loved how comfortable and soft the bed was. One of the best night of sleep we've had in a while. The staff was extremely nice as well. We will be staying here again for future trips!
Réponse de Jillian le 7 avr. 2024
Thank you for taking time out of your busy day to take a moment to leave us such an amazing review! We are pleased to hear that you found our beds comfortable and enjoyed a great night's sleep. we look forward to seeing you in the future.

6/10 Satisfaisant

Jennifer, crysler

Voyage en groupe
Les points forts : Personnel et service et équipements
A primary reason for booking this hotel was because it had a pool. It was closed for maintenance with no prior notification to us, so that was disappointing. We also had issues upon checking in. One room had the fridge in the bathroom, another had one bed when we had reserved 2, and another wasn't clean and ready for guests checking in. Some room switches were made, we settled in. Turns out our fridge was unplugged and very smelly, and the cleanliness wasn't top notch. It was decent, but lots of room for improvement. Ex, scum buildup around the crevices of the shower seat in the accessible bathroom of our room. I will say, the staff was excellent. At every interaction, they were pleasant, helpful, smiling, and friendly.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 3 avr. 2024
Hello Jennifer, We regret to hear about the pool closure during your stay and any inconvenience caused by room discrepancies. Our team appreciates the acknowledgment of their excellent service and hospitality. We value your feedback on cleanliness and will share it with the appropriate departments for future improvements. Your comments are helpful for us to enhance our guest experience.

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Right off the highway. Tons of restaurants and food options. Need glasses in the rooms though
Séjour de 1 nuit en mars 2024
Réponse de Manager le 13 mars 2024
Hello Michael, We appreciate your feedback regarding our convenient location and nearby dining choices. Please know we value your suggestion for glasses in the rooms to enhance the guest experience. Your comments will be shared with the relevant team for consideration on possible improvements.

6/10 Satisfaisant

Anne

Séjour de 1 nuit en mars 2024
Réponse de Manager le 31 mars 2024
Hello Anne,We appreciate you choosing our hotel for your stay and we hope you had an enjoyable time with us. If you have any feedback to share, please don't hesitate to reach out to us so we can address any concerns accordingly.

4/10 Médiocre

Cindy

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de GM le 11 mars 2024
Dear Cindy, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Liverpool-Clay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Tracy CarvellComfort Inn & Suites Liverpool-Clay

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff striving to go above and beyond
Séjour de 14 nuits en février 2024
Réponse de Manager le 9 mars 2024
Hello John,We appreciate your kind words about our dedicated team members. Providing exceptional service is our top priority, and we are delighted to hear that you experienced this during your stay with us. Your praise motivates us to continue delivering outstanding guest experiences. Thank you for taking the time to share your feedback!

6/10 Satisfaisant

Philip

Séjour de 2 nuits en février 2024
Réponse de Stephen le 5 mars 2024
Hello Philip, We're sorry to hear that your experience at our hotel was just OK. If you have any specific concerns or feedback, we encourage you to reach out to us directly so that we can address any issues and ensure a better stay in the future.

10/10 Excellent

Lawrence

Séjour de 2 nuits en février 2024
Réponse de Manager le 22 mars 2024
Hello Lawrence,We're delighted to hear you had an exceptional stay with us! Should you have any further comments or suggestions, please feel free to reach out to us directly so we can continue to improve our services.

2/10 Horrible

Venus

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They show an indoor pool its closed 4 the winter!!it was the reason we booked there very very upsetting.. when u walk in it smells like gas or some other foul smell.. refrigerator had so much ice it didn't open they had to send a new 1... keurig. Was missing top.. hair allover tub and walls soap holder had hail mold and dirt when asked to clean they attempted to remove a few hairs.. i have pictures of everything.. parking lot littered with glass bottles and cans.. im very very disappointed.. the waffle maker was messed up and burned my hand so bad..i also have pictures
Séjour de 2 nuits en février 2024
Réponse de Manager le 9 févr. 2024
Hello Venus, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We strive to provide a pleasant atmosphere for our guests and regret that the indoor pool was closed for the winter. We appreciate your feedback regarding the smell upon entering the hotel and our housekeeping team will address this issue. We apologize for the inconvenience with the refrigerator and missing Keurig top. The cleanliness concerns you mentioned will be shared with our housekeeping team for further improvement. We will also address the issue of litter in the parking lot. Thank you for bringing this to our attention. We take your feedback seriously and will use it to improve our services.

10/10 Excellent

Sally

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Liverpool
Nice , clean room. Went down for early morning appointments and wanted to avoid the snow. Very well kept inn.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Sally,Thank you for choosing our hotel for your early morning appointments and for the kind words about our clean and well-kept rooms. We strive to provide a pleasant and comfortable stay for all our guests. We appreciate your feedback and hope to welcome you back in the future.

8/10 Bien

Thomas

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Ok
Nice hotel, clean enough. Not overly friendly, rarely anyone at front desk. Random call on room phone at 10:45 pm to ask if we needed anything, not cool. Breakfast was very limited and vending machine coffee.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 janv. 2024
Hello Thomas,Thank you for staying with us and for sharing your feedback. We appreciate your compliments on our hotel's cleanliness. We apologize if our front desk availability was not as expected during your stay. Your comment about the late phone call is concerning; we will review our procedures to ensure this does not happen again. Regarding breakfast, we will take your comments into account for future improvements. We hope to have the opportunity to welcome you back for a more enjoyable experience.

6/10 Satisfaisant

Ryan

Les points faibles : Propreté
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Ryan, We're sorry to hear that your experience at our hotel was not perfect. If you have any specific concerns or feedback, we encourage you to reach out to us directly so that we can address any issues and ensure a better stay in the future.

2/10 Horrible

Marko

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very dumpy hotel. Room was still dirty, finding other guests things in places. staff nonexistent. Was cheaper than others in the area but no value for money whatsoever.
Séjour de 2 nuits en février 2023
Réponse de Manager le 10 janv. 2024
Hello Marko, We apologize for any inconvenience you experienced during your stay with us. We strive to provide a clean and comfortable environment for all our guests. We appreciate your feedback and will address the issues raised to ensure we improve for the future. Thank you for bringing this to our attention.

8/10 Bien

michael

Séjour de 2 nuits en décembre 2023
Réponse de Manager le 17 janv. 2024
Hello michael, Thank you for choosing our hotel for your stay. We hope you had a pleasant experience with us. If there is anything we can do to further enhance your stay, please let us know. We value your satisfaction and would love to welcome you back in the future.

8/10 Bien

Samantha

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Price is good
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 19 déc. 2023
Hello Samantha, Thank you for sharing your feedback about our competitive pricing. We strive to offer our guests the best value for their money. We hope you enjoyed your stay with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Sheila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 17 déc. 2023
Hello Sheila,Thank you for your positive rating! We're thrilled to hear that you had a fantastic experience at our hotel. We hope to welcome you back again soon for another excellent stay.

6/10 Satisfaisant

Todd

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 15 déc. 2023
Hello Todd, We appreciate your recent stay at our hotel. We strive to provide excellent service and accommodations. If there is anything specific you would like to share about your experience, please reach out to us directly, as it would greatly help us in addressing any issues. We hope to have the opportunity to welcome you back in the future and provide you with a superior stay.