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Avis sur PARKROYAL Parramatta

4.5 out of 5
PARKROYAL Parramatta
30 Phillip Street, Parramatta, NSW

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 527 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 309 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 97 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 35 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 32 avis sur 1000." "

9,0/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Farzana

Séjour de 1 nuit en décembre 2023
Réponse de Jade le 2 janv. 2024
Dear Farzana,Thank you for taking the time to complete this survey. Your feedback is important to us and we hope to welcome you back the PARKROYAL PARRAMATTA. Kind Regards,Jade HannonAssistant Manager

8/10 Bien

Gerome

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
L’emplacement
Séjour de 1 nuit en mars 2022
Réponse de Donna le 13 mars 2022
Dear Gerome, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Donna Moloney Assistant Manager

10/10 Excellent

Nicholas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Neelam

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Car parks are terrible
Séjour de 3 nuits en mars 2024
Réponse de James le 30 avr. 2024
Dear Neelam,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. It is always our hope that our guests leave the hotel after having a positive experience, however it appears in this case we have let you down. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

2/10 Horrible

yasser

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very poor condition and not clean
Séjour de 2 nuits en avril 2024
Réponse de James le 30 avr. 2024
Dear Yasser,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. It is always our hope that our guests leave the hotel after having a positive experience, however it appears in this case we have let you down. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Palwinder

Good service,
Séjour de 3 nuits en avril 2024
Réponse de James le 30 avr. 2024
Dear Palwinder,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Zachary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing stay
Séjour de 1 nuit en avril 2024
Réponse de James le 14 avr. 2024
Dear Zachary, Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

shina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great value
Séjour de 1 nuit en mars 2024
Réponse de James le 3 avr. 2024
Dear Shina,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

shina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de James le 3 avr. 2024
Dear Shina,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

2/10 Horrible

Maxine Rani

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We lost a night of sleep due to noisy neighbours
Séjour de 2 nuits en mars 2024
Réponse de Emil le 1 avr. 2024
Dear Maxine Rani,Thank you for sharing your feedback about your recent stay at PARKROYAL Parramatta. We're disappointed to hear that your stay was negatively impacted by noisy neighbors, resulting in a lost night of sleep.Ensuring our guests have a comfortable and peaceful stay is very important to us. We apologize for any inconvenience caused by the noise disturbance. We would like to learn more about your experience. Did you have the opportunity to contact our front desk staff to address this issue during your stay? If so, please provide us with more information so we can investigate and take appropriate measures.Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back for a more restful stay in the future.Warm regards,Emil LazgiyevGuest Service ManagerPARKROYAL Parramatta

10/10 Excellent

Lishan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed in a premier king corner suite which was huge! I loved the small window from the bath to the living room where i could relax but also watch a bit of tellie. Service and staff are fantastic and so nice. I would definitely recommend
Séjour de 1 nuit en mars 2024
Réponse de James le 25 mars 2024
Dear Lishan,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Simun

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not far from the function i was out
Séjour de 2 nuits en mars 2024
Réponse de James le 25 mars 2024
Dear Simun,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Adam

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, modern & overall very enjoyable.
Séjour de 1 nuit en mars 2024
Réponse de James le 16 mars 2024
Dear Adam,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

6/10 Satisfaisant

Danielle

Voyage en famille avec de jeunes enfants
Location of accommodation is great but the hotel seems slow and no one really knows what is going on. We spent 35 minutes standing in the queue to check in. Got to our room and within a couple of minutes house keeping was knocking on the door to make it up. Came back five minutes later knocking again. No towels at the pool. Pool water very low. I'd expect this lack of attention to detail immediately after covid but 2 years on isn't really good enough. Wouldn't stay again.
Séjour de 1 nuit en mars 2024
Réponse de James le 10 mars 2024
Dear Danielle,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. It is always our hope that our guests leave the hotel after having a positive experience, however it appears in this case we have let you down. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Luka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location in Parramatta. Wonderful rooms.
Séjour de 1 nuit en mars 2024
Réponse de James le 7 mars 2024
Dear Luka,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de James le 1 mars 2024
Dear Lisa,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Natalie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👍👍👍
Séjour de 1 nuit en février 2024
Réponse de James le 1 mars 2024
Dear Natalie,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

6/10 Satisfaisant

Erin

Voyage en famille
Staff were fine when serving you. Weren’t overly attendantive, didn’t say hello when walking past reception. The foyer was dirty with leaves and debris. The room was clean as expected.
Séjour de 1 nuit en février 2024
Réponse de James le 2 mars 2024
Dear Erin,We highly appreciate that you took the time to share your feedback from your recent stay. Your satisfaction is our utmost priority and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Aila

Séjour de 2 nuits en février 2024
Réponse de Emil le 23 mars 2024
Dear Aila,Thank you for choosing to stay with us at PARKROYAL Parramatta and for taking the time to leave us such a positive review! We are delighted to hear that you had a fantastic experience with us.It is always rewarding for our team to receive such positive feedback, as we strive to provide all our guests with exceptional service and a memorable stay.We hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for your kind words and for choosing PARKROYAL Parramatta.Warm regards,Emil LazgiyevGuest Service ManagerPARKROYAL Parramatta

6/10 Satisfaisant

kyle

Voyage d’affaires
Les points forts : Propreté et personnel et service
Staff are great but the property is a bit outdated and not maintained very well.
Séjour de 1 nuit en février 2024
Réponse de James le 23 févr. 2024
Dear Kyle,Thank you for taking the time to complete our survey. Your responses will help up serve you and our other future guests better. We truly value your feedback and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would stay here on my next trip to Sydney
Séjour de 3 nuits en février 2024
Réponse de James le 21 févr. 2024
Dear David,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

6/10 Satisfaisant

Melissa M R

Voyage en couple
Stayed for the convenient location to Parramatta Park for an event. The room is overdue for a reno. As you soon as you open the door your a hit with a strong overwhelming musty/ sewage smell. Some stains on the walls and on the couch. No powerpoint by bed to charge your phones unless you unplug the lamps. Overall great parramatta location average rooms
Séjour de 2 nuits en février 2024
Réponse de James le 15 févr. 2024
Dear Melissa, We are extremely grateful that you took the time to send us your feedback about your recent stay. It has given us great insights to help us improve and serve you and our other future guests better. We hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

6/10 Satisfaisant

Pui Yue

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 6 nuits en février 2024
Réponse de James le 15 févr. 2024
Dear Pui,We are extremely grateful that you took the time to send us your feedback about your recent stay. It has given us great insights to help us improve and serve you and our other future guests better. We hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

OFUCHI

good
Séjour de 1 nuit en février 2024
Réponse de James le 13 févr. 2024
Dear Ofuchi,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Saumil

Séjour de 2 nuits en février 2024
Réponse de Emil le 23 mars 2024
Dear Saumil,Thank you for choosing to stay with us at PARKROYAL Parramatta and for taking the time to leave us such a positive review! We are delighted to hear that you had a fantastic experience with us.It is always rewarding for our team to receive such positive feedback, as we strive to provide all our guests with exceptional service and a memorable stay.We hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for your kind words and for choosing PARKROYAL Parramatta.Warm regards,Emil LazgiyevGuest Service ManagerPARKROYAL Parramatta

8/10 Bien

Ben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en février 2024
Réponse de Jade le 11 févr. 2024
Dear BenThank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

8/10 Bien

Gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A very nice place for our 1 night stay. Close to lots if eateries and transport. Definitely will stay again
Séjour de 1 nuit en février 2024
Réponse de Jade le 11 févr. 2024
Dear Gregory,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

10/10 Excellent

Seluvaia

Séjour de 3 nuits en février 2024
Réponse de James le 10 févr. 2024
Dear Sione,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

4/10 Médiocre

Shona

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
No complaints on the room - loved it However- Did an online booking to stay at this venue which included the full package (car park and breakfast) for 2 days. The 2 days of our breakfast we were told our breakfast was not included with our stay Very frustrating. On leaving the venue we were going to be charged for our car park because it didn’t show in their system we had a package included. Again - frustrating! There was NO staff communication in regards to our booking - it was such a frustrating and stressful experience communicating with staff explaining to them that I didn’t have to pay for breakfast and car park even when I showed them my online booking with everything included - Not happy
Séjour de 2 nuits en février 2024
Réponse de James le 10 févr. 2024
Dear Shona,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies that your experience with our Reception Team was not up to our usual high standard of service. At PARKROYAL Parramatta we always seek out opportunities for improvement, so your feedback is highly valued by our team. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

6/10 Satisfaisant

Susan

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No microwave
Séjour de 2 nuits en février 2024
Réponse de James le 10 févr. 2024
Dear Susan,We highly appreciate that you took the time to share your feedback from your recent stay. Unfortunately we do not have microwaves in the room but we do offer heating food at reception. Hopefully it did not affect your overall stay and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Luke

Voyage d’affaires
Les points forts : Équipements
Fantastic
Séjour de 1 nuit en janvier 2024
Réponse de James le 30 janv. 2024
Dear Luke,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

6/10 Satisfaisant

Dilpreet

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 3 nuits en janvier 2024
Réponse de James le 30 janv. 2024
Dear Dilpreet,Thank you for taking the time to share your experience with us. Your feedback helps us improve our facilities and services and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Doris

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff are amazing helpful courteous. Rooms are clean comfortable
Séjour de 2 nuits en janvier 2024
Réponse de James le 30 janv. 2024
Dear Doris,Thank you for sharing your experience at PARKROYAL Parramatta. I am delighted to see that you had an exceptional experience with our team and facilities and that you found the room comfortable. We are proud of our customer service and I am happy that you were well looked after during your stay. We hope to welcome you back to PARKROYAL Parramatta very soon. Kind regards,James Arbizo

6/10 Satisfaisant

Rajen

Séjour de 1 nuit en janvier 2024
Réponse de James le 10 févr. 2024
Dear Rajen,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

6/10 Satisfaisant

Robert

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I requested the room because it was advertised as sound proof far from it All the facilities in the rooms are seriously dated including no usb charging except from the clock radio The bed was one of the most uncomfortable I have slept in in years
Séjour de 2 nuits en janvier 2024
Réponse de James le 21 janv. 2024
Dear Robert,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. If you were unhappy with any aspect of your room, the staff at our 24 hour reception are able to assist in rectifying any issues brought to our attention during your stay and can also offer a room move. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

6/10 Satisfaisant

Ahmed

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de James le 16 janv. 2024
Dear Ahmed,Thank you for taking the time to share your experience with us. Your feedback helps us improve our facilities and services and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

8/10 Bien

pieta

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly reception, lovely entrance, good parking. Our room was spacious.
Séjour de 1 nuit en janvier 2024
Réponse de James le 16 janv. 2024
Dear Pieta,Thank you for sharing your experience at PARKROYAL Parramatta. I am delighted to see that you had an exceptional experience with our team and facilities and that you found the room comfortable. We are proud of our customer service and I am happy that you were well looked after during your stay. We hope to welcome you back to PARKROYAL Parramatta very soon. Kind regards,James ArbizoGuest Services Manager

8/10 Bien

Ljiljana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en janvier 2024
Réponse de James le 13 janv. 2024
Dear Ljiljana,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

8/10 Bien

Keith

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to many restaurants. Ferry to Circular Quay is a couple of blocks away. The new metro station is around the corner. Great position for everything we needed.
Séjour de 2 nuits en janvier 2024
Réponse de Jade le 12 janv. 2024
Dear Keith,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

8/10 Bien

Manish

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Jade le 12 janv. 2024
Dear Manish,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

10/10 Excellent

Malcolm

Séjour de 6 nuits en décembre 2023
Réponse de James le 30 janv. 2024
Dear Malcolm,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Erwin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Jade le 12 janv. 2024
Dear Erwin,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The toilets in the reception area were dirty and not cleaned, I wasn’t able to use them in the condo on they were left in.
Séjour de 4 nuits en décembre 2023
Réponse de Donna le 9 janv. 2024
Dear Daniel,The feedback you have provided is important to us, as it helps to improve the level of service we provide and highlights areas in which we can improve. We would like to thank you for completing this survey and look forward to welcoming you back to the PARKROYAL PARRAMATTA again in the near future.Kind Regards,Donna MoloneyFront Office Manager

8/10 Bien

Robert

Voyage en couple
Les points forts : Propreté et personnel et service
Property is conveniently located for transport (rivercat from circular quay) and theatre. It provided good value for the quite affordable price.
Séjour de 1 nuit en janvier 2024
Réponse de Donna le 9 janv. 2024
Dear Robert,Thank you for taking the time to complete this survey. Your feedback is important to us and we hope to welcome you back the PARKROYAL PARRAMATTA very soon!Kind Regards,Donna MoloneyFront Office Manager

4/10 Médiocre

Ak

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had to complain twice about excessive noise. The first night, two separate couples kept us awake. The initial couple began with extremely loud music, while the second couple (a "crack head" according to the ladiespartner) woke us up at 3 am, screaming and cursing at each other. The disturbance was so severe that my children woke up scared and terrified. I and another guest had to call the manager twice to request police intervention. The following day, hoping for a good night's sleep before our 9 am flight, one of the couples again started with loud TV noise after 10 pm. I had to call twice to request them to lower the volume. Additionally, the cleaner exhibited a terrible attitude and refused to replenish the milk or provide a sanitary bag.
Séjour de 4 nuits en janvier 2024
Réponse de Donna le 9 janv. 2024
Dear Ak,Thanks for taking the time to leave us a review. We apologize for your experience and that other guests of the hotel were not sensitive to the comfort of others. We hope to be able to welcome you back in the future and ask that you request a quiet location next time you stay with us. Kind regards, Donna MoloneyFront Office Manager

10/10 Excellent

YuCheng

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Donna le 9 janv. 2024
Dear YuCheng,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Donna MoloneyFront Office Manage

6/10 Satisfaisant

Daniel

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Cracked vanity in bathroom. Dated looking room and a fridge that had to be replaced
Séjour de 3 nuits en janvier 2024
Réponse de Donna le 9 janv. 2024
Dear Guest,Thank you for taking the time to share your feedback. I did attempt to make contact with you to rectify the situation, but unfortunately, our paths did not cross. I also asked the Duty Manager to follow up with you to no avail either. I do hope that we can welcome you back to the hotel in the future. Sincerely,Donna MoloneyFront Office Manager

10/10 Excellent

kim

Les points forts : Équipements
Séjour de 5 nuits en décembre 2023
Réponse de Donna le 9 janv. 2024
Dear Kim,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Donna MoloneyFront Office Manager

10/10 Excellent

Indika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff is friendly and a great stay overall
Séjour de 2 nuits en décembre 2023
Réponse de Jade le 2 janv. 2024
Dear Indika,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

8/10 Bien

Khairi

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, but room facilities could be better
Séjour de 4 nuits en décembre 2023
Réponse de Jade le 2 janv. 2024
Dear Khairi,Thank you for sharing your experience at PARKROYAL Parramatta. I am happy that our location was perfect for your travel purpose. We hope to welcome you back to PARKROYAL Parramatta very soon. Kind regards,Jade HannonAssistant Manager