Avis sur Super 8 by Wyndham Superior WI
Super 8 by Wyndham Superior WI
4901 E 2nd St, Hwy 2 and 53, Superior, WI
Avis
8,4
Très bien
8,6/10
Propreté
9,0/10
Personnel et service
7,8/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
20 mai 2024
Séjour de 1 nuit en mai 2024
Réponse de VP le 21 mai 2024
Daniel, thank you for your stay and for giving us feedback. We are delighted to have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
10/10 Excellent
Chong Siew
4 mai 2024
Les points forts : Propreté
Chong Siew
Séjour de 1 nuit en mai 2024
Réponse de VP le 6 mai 2024
Thank you for your stay and for giving us feedback. We are delighted to have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long.Sincerely, Hotel Management
10/10 Excellent
Steve
2 mai 2024
Les points forts : Propreté et personnel et service
Steve
Séjour de 1 nuit en mai 2024
Réponse de VP le 3 mai 2024
Steve, thank you for your stay and for giving us feedback. We are delighted to have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long.Sincerely, Hotel Management
10/10 Excellent
Melissa
Voyage en groupe
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 2 nuits en avril 2024
Réponse de VP le 10 mai 2024
Melissa, thank you for your stay and for giving us feedback. We are delighted to have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long.Sincerely, Hotel Management
10/10 Excellent
joseph
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
joseph
Séjour de 1 nuit en avril 2024
Réponse de VP le 29 avr. 2024
Joseph, thank you for your stay and for giving us feedback. We are delighted to have provided you with suitable accommodation and experience for your trip here. We will make sure to pass along your kind words to our staff. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long.Sincerely, Hotel Management
10/10 Excellent
Mackenzie
25 avr. 2024
Mackenzie
Séjour de 1 nuit en avril 2024
Réponse de VP le 15 mai 2024
Mackenzie, thank you for your stay and for giving us feedback. We are delighted to have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
10/10 Excellent
EDWARD, Ironwood
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
EDWARD
Séjour de 1 nuit en avril 2024
Réponse de VP le 23 avr. 2024
Edward, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. We will make sure to pass along your kind words to Mary and the rest of our staff. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
10/10 Excellent
Pete
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pete
Séjour de 1 nuit en avril 2024
Réponse de VP le 18 avr. 2024
Pete, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
10/10 Excellent
Roy
Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roy
Séjour de 1 nuit en avril 2024
Réponse de VP le 13 avr. 2024
Roy, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
2/10 Horrible
Trig
8 avr. 2024
Trig
Séjour de 1 nuit en mars 2024
Réponse de Mary Thoorsell G.M. le 30 avr. 2024
We appreciate your positive review statement regarding your Superior Super 8 stay. We are looking for positive results from the April showers we are experiencing! Mother nature will surely follow up with May flowers so enjoy this changing season! Take care! Mary Thoorsell G.M.
10/10 Excellent
Darren
Voyage d’affaires
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darren
Séjour de 2 nuits en mars 2024
Réponse de Mary Thoorsell G.M. le 29 mars 2024
Thank you, Darren, for your kind words as you described your stay at our Superior Super 8 property. Enjoy the honor of this special Easter weekend and have a safe travel experience! Take care. Mary Thoorsell G.M.
10/10 Excellent
Justin
19 mars 2024
Justin
Séjour de 1 nuit en mars 2024
Réponse de VP le 13 avr. 2024
Justin, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
10/10 Excellent
MaryBath
Voyage d’affaires
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MaryBath
Séjour de 3 nuits en mars 2024
Réponse de VP le 9 mars 2024
MaryBath, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
2/10 Horrible
Kevin
4 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en mars 2024
Réponse de Mary Thoorsell G.M. le 5 mars 2024
Kevin pleasantly registered two people in the room he prepaid with Expedia at our Superior Super 8 property on Sunday, March 3, 2024. Shortly after registering into the room close to our office, our desk attendant was approached with a request to cancel their Expedia reservation. It was stated that they just found out their friends were staying at a property in Canal Park (Duluth, Mn.) and they wanted to join them there. Our desk attendant thoroughly explained the Expedia reservation requirement that Kevin agreed to when he chose to create his reservation with them. Kevin decided to leave anyway. Hoping for a refund because he changed his mind, he then called Expedia and gave a different reason. The above explanation is truly the way this prepaid reservation was handled. Our Superior Super 8 property is newly renovated, and upon inspection after Kevin departed, the room condition was proudly found to be the quality Wyndham expects.
8/10 Bien
Grazina
Voyage en couple
2 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Grazina
Séjour de 1 nuit en février 2024
Réponse de VP le 2 mars 2024
Grazina, thank you for the stay and your recent feedback. We are delighted to have provided suitable accommodation for your trip here. Overall, we are pleased to see this awesome 4/5 star rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
10/10 Excellent
Greg
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Greg
Réponse de VP le 1 mars 2024
Greg, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
10/10 Excellent
Donald
24 févr. 2024
Les points forts : Propreté et personnel et service
Donald
Séjour de 1 nuit en février 2024
Réponse de VP le 26 févr. 2024
Donald, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
10/10 Excellent
Lynda
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynda
Séjour de 2 nuits en février 2024
Réponse de VP le 21 févr. 2024
Lynda, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Thank you for your kind words about our staff and we will be sure to pass those along to them. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
10/10 Excellent
Missy
Voyage en famille
6 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Missy
Séjour de 1 nuit en février 2024
Réponse de VP le 6 févr. 2024
Missy, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Thank you for your kind words about our staff and we will be sure to pass those along to them. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
6/10 Satisfaisant
Josh
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Josh
Séjour de 1 nuit en janvier 2024
Réponse de VP le 7 févr. 2024
Josh, Thank you for taking the time to provide your feedback. Based on your 3/5 star review you had a less-than-ideal experience. We apologize that our service and facility did not meet your expectations. Please do not allow this isolated incident to stop you from giving us another chance. We are confident that your next experience will be worthy of your stay. Sincerely, Hotel Management
8/10 Bien
Voyageur vérifié
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de VP le 5 févr. 2024
Thank you for the stay and for your recent feedback. We are delighted to have provided suitable accommodation for your trip here. We are pleased to see this awesome 8 out of 10-star rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
10/10 Excellent
Michael
Voyage en famille
3 févr. 2024
Michael
Séjour de 1 nuit en février 2024
Réponse de VP le 3 févr. 2024
Michael, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Thank you for your kind words about Mary and we will be sure to pass those along to her. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
10/10 Excellent
Dennis
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dennis
Séjour de 1 nuit en janvier 2024
Réponse de VP le 2 févr. 2024
Dennis, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Thank you for your kind words about Mary and we will be sure to pass those along to her. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
10/10 Excellent
Shelby
Voyage en famille
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shelby
Séjour de 2 nuits en janvier 2024
Réponse de VP le 3 févr. 2024
Shelby, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Thank you for your kind words about Mary and we will be sure to pass those along to her. Overall, we are extremely pleased to see this excellent 10/10 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
8/10 Bien
Jowdell
Voyage en famille
31 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place
Jowdell
Séjour de 1 nuit en janvier 2024
Réponse de Mary Thoorsell G.M. le 1 févr. 2024
Thank you for your kind words in describing your stay at our Superior Super 8 property. Today is the last day of January and mother nature is pleasantly surprising us with spring-like weather! Enjoy! May all your future travels be safe and joyful. Take care! Mary Thoorsell G.M.
10/10 Excellent
Sergei
31 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sergei
Séjour de 1 nuit en janvier 2024
Réponse de VP le 31 janv. 2024
Sergei, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
10/10 Excellent
Carol-ann
29 janv. 2024
Les points forts : Propreté
Carol-ann
Séjour de 1 nuit en janvier 2024
Réponse de VP le 30 janv. 2024
Carol-Ann, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 5/5 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
2/10 Horrible
Timothy
29 janv. 2024
Timothy
Séjour de 1 nuit en janvier 2024
Réponse de VP le 30 janv. 2024
Thank you for taking the time to provide your feedback. Based on your 4/10 star review you had a frustrating experience. We apologize that our service and facility did not meet your expectations. Please do not allow this isolated incident to stop you from giving us another chance. We are confident that your next experience will be worthy of your stay. Sincerely, Hotel Management
10/10 Excellent
Carol-ann
Voyage d’affaires, Voyage en couple
25 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carol-ann
Séjour de 1 nuit en janvier 2024
Réponse de VP le 25 janv. 2024
Carol-Ann, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 10/10 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
10/10 Excellent
Christopher
Voyage en famille
24 janv. 2024
Les points forts : Personnel et service
Christopher
Séjour de 1 nuit en janvier 2024
Réponse de VP le 25 janv. 2024
Gordon, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 10/10 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
6/10 Satisfaisant
Louis
16 janv. 2024
Les points forts : Propreté
Louis
Séjour de 1 nuit en janvier 2024
Réponse de VP le 16 janv. 2024
Thank you for taking the time to provide your feedback. Based on your 6/10 star review you had a less-than-ideal experience. We apologize that our service and facility did not meet your expectations. Please do not allow this isolated incident to stop you from giving us another chance. We are confident that your next experience will be worthy of your stay. Sincerely, Hotel Management
10/10 Excellent
Gordon
Voyage en famille
1 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Exceptional staff on location !!!
Gordon
Séjour de 1 nuit en décembre 2023
Réponse de VP le 7 janv. 2024
Gordon, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 10/10 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
8/10 Bien
Charles
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charles
Séjour de 5 nuits en décembre 2023
Réponse de VP le 1 janv. 2024
Charles, thank you for the stay and your recent feedback. We are delighted to have provided suitable accommodation for your trip here. Overall, we are pleased to see this awesome 4/5 star rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
6/10 Satisfaisant
Dustie
11 déc. 2023
Dustie
Séjour de 1 nuit en décembre 2023
Réponse de VP le 12 déc. 2023
Thank you for taking the time to provide your feedback. Based on your 3/5 star review you had a less-than-ideal experience. We apologize that our service and facility did not meet your expectations. Please do not allow this isolated incident to stop you from giving us another chance. We are confident that your next experience will be worthy of your stay. Sincerely, Hotel Management
8/10 Bien
Michael Joseph
Voyage en couple
3 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael Joseph
Séjour de 1 nuit en décembre 2023
Réponse de VP le 5 déc. 2023
Michael, thank you for the stay and your recent feedback. We are delighted to have provided suitable accommodation for your trip here. Overall, we are pleased to see this awesome 4/5 star rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
10/10 Excellent
Mari
Voyage en famille
2 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mari
Séjour de 1 nuit en novembre 2023
Réponse de VP le 5 déc. 2023
Mari, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 10/10 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
10/10 Excellent
John
2 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
John
Séjour de 2 nuits en novembre 2023
Réponse de VP le 5 déc. 2023
John, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 10/10 rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
10/10 Excellent
William
17 nov. 2023
William
Séjour de 2 nuits en novembre 2023
Réponse de VP le 12 déc. 2023
Wiliam, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 5/5 star rating and your kind words, and we hope to welcome you back again before long. Sincerely, Hotel Management
8/10 Bien
Sam
24 oct. 2023
Les points forts : Propreté et confort de la chambre
Sam
Séjour de 2 nuits en octobre 2023
Réponse de VP le 24 oct. 2023
Thank you for the stay and for your recent feedback. We are delighted to have provided suitable accommodation for your trip here. We are pleased to see this awesome 8 out of 10 star rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
8/10 Bien
Kristin, Belle Plaine
22 oct. 2023
Les points forts : Propreté et personnel et service
Kristin
Séjour de 3 nuits en octobre 2023
Réponse de VP le 1 nov. 2023
Thank you for the stay and your recent feedback. We are delighted to have provided suitable accommodation for your trip here. We are in the process of doing renovations and updating the facility. Overall, we are pleased to see this awesome 4/5 star rating, and we hope to welcome you back again before long. Sincerely, Hotel Management
8/10 Bien
Bette
19 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bette
Réponse de VP le 19 oct. 2023
Thank you for the stay and for your recent feedback. We are delighted to have provided suitable accommodation for your trip here. We are pleased to see this awesome 4/5 star rating, and we hope to welcome you back again before long.Sincerely, Hotel Management
10/10 Excellent
James
13 oct. 2023
James
Séjour de 1 nuit en octobre 2023
Réponse de VP le 3 nov. 2023
James, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 5/5 star rating and your kind words, and we hope to welcome you back again before long. Sincerely, Hotel Management
10/10 Excellent
MANUEL ANTONIO
13 oct. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
MANUEL ANTONIO
Séjour de 1 nuit en septembre 2023
Réponse de Mary Thoorsell G.M. le 14 oct. 2023
Thank you, Manuel, for your 5 out of 5 review rating! It is pleasing to know that all went well with your stay. May you continue to experience such positive ventures as you travel along the way! Take care. Mary Thoorsell G.M.
10/10 Excellent
James
Voyage en famille
11 oct. 2023
James
Séjour de 1 nuit en septembre 2023
Réponse de Mary Thoorsell G.M. le 11 oct. 2023
Thank you, James, for your kind words expressing the pleasant stay you experienced at our Superior Super 8 property. Always enjoy a safe journey along the way as you travel. Take care! Mary Thoorsell G.M.
6/10 Satisfaisant
Ronald
10 oct. 2023
Les points faibles : Propreté
Ronald
Séjour de 1 nuit en septembre 2023
Réponse de VP le 11 oct. 2023
Thank you for taking the time to provide your feedback. Based on your 3/5 star review you had a less-than-ideal experience. We apologize that our service and facility did not meet your expectations. Please do not allow this isolated incident to stop you from giving us another chance. We are confident that your next experience will be worthy of your stay. Sincerely, Hotel Management
10/10 Excellent
Vanessa
9 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vanessa
Séjour de 2 nuits en octobre 2023
Réponse de Mary Thoorsell G.M. le 10 oct. 2023
Appreciating your 5 out of 5 star rating for your recent stay at our Superior Super 8 property. Mother nature is sharing the fall beauty and we are experiencing cooler nights and warm afternoons. May you always enjoy pleasant stays as you travel along the way! Take care. Mary Thoorsell G.M.
6/10 Satisfaisant
Peter
Voyage en couple
8 oct. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Peter
Séjour de 3 nuits en octobre 2023
Réponse de VP le 10 oct. 2023
Thank you for taking the time to provide your feedback. Based on your 3/5 star review you had a less-than-ideal experience. We apologize that our service and facility did not meet your expectations. We have contacted the respective department to ensure the issue mentioned is resolved. Please do not allow this isolated incident to stop you from giving us another chance. We are confident that your next experience will be worthy of your stay. Sincerely, Hotel Management
10/10 Excellent
Teresa
8 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Teresa
Séjour de 2 nuits en octobre 2023
Réponse de Mary Thoorsell G.M. le 10 oct. 2023
The fall colors are awesome in our area now as mother nature presents her fall surprises! Enjoy the beauty that surrounds you and take care! Thank you for the gift of 10 out of 10 rating! Mary Thoorsell G.M.
10/10 Excellent
Natasha
7 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Natasha
Séjour de 1 nuit en octobre 2023
Réponse de VP le 28 oct. 2023
Natasha, thank you for your stay and for giving us feedback. We are delighted that we have provided you with suitable accommodation and experience for your trip here. Overall, we are extremely pleased to see this excellent 5/5 star rating and your kind words, and we hope to welcome you back again before long. Sincerely, Hotel Management
6/10 Satisfaisant
Debra
3 oct. 2023
Les points forts : Personnel et service et équipements
Debra
Séjour de 1 nuit en septembre 2023
Réponse de VP le 3 oct. 2023
Thank you for taking the time to provide your feedback. Based on your 3/5 star review you had a less than ideal experience. We apologize that our service and facility did not meet your expectations. We have contacted the respective departments to ensure the issues mentioned are taken care of and fixed. We do have renovations of the facility ongoing and planned that we hope will further address these issues. Please do not allow this isolated incident to stop you from giving us another chance. We are confident that your next experience will be worthy of your stay. Sincerely, Hotel Management