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Avis sur Hearthstone Lodge by Bear Country

3 out of 5
Hearthstone Lodge by Bear Country
3170 Creekside Way, Sun Peaks, BC

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 87 avis sur 252." "
Note des voyageurs de 8 (Bien), d’après 115 avis sur 252." "
Note des voyageurs de 6 (Satisfaisant), d’après 38 avis sur 252." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 252." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 252." "

8,8/10

Propreté

8,4/10

Personnel et service

8,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

4/10 Médiocre

VALERIE

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service
We were very disappointed that the manager of the lodge refused a modification of our dates, requested considering the road closures (big detour through Hwy 3), the severe winter conditions (lots of snow on the road, and minus 30 degrees), and the new Covid-19 restrictions implemented 2 days before. Very strict conditions of cancellation. and on their website, they promoted flexible cancellation conditions because of the road closures!
Séjour de 5 nuits en décembre 2021
Réponse de The Bear Country Team. le 7 janv. 2022
Hi Valerie, Sorry you were not completely happy with your booking. Unfortunately the Covid-19 situation is not ideal, however our policy has been as it is for a long time now and we continue to monitor the situation and will adjust it accordingly if there were any major changes that disrupt the area. As highway 99 & 3 were opened as alternative routes and we had guests successfully making the journey to Sun Peaks, we see it were appropriate to also keep our usual cancellation policy since their opening. Our website is updated as changes are made and suggested to speak with our agents regarding bookings, with no promise of flexibility during this time. We do hope that you are able to return to Sun Peaks at a later date and we apologize for any inconvenience.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Un village acceuillant style européen. Le personnel est acceuillant, il veille a notre bien etre et reponds rapidement a toutes nos demandes. La chambre ou studio est parfaite pour un séjour de plus d'une journée.
Séjour de 3 nuits en août 2019
Réponse de Sabine Arnold, Office Manager le 20 août 2019
Thank you for your review. We are happy to hear you enjoyed your time at Hearthstone Lodge

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hotel...Propre, beau et spatieux
Super! Nous avons adoré cette hotel. Propreté, commodité, spacieux dans un petit village. Nous recommanderions sans inquiétude cette établissement.

8/10 Bien

Jerome, Kamloops

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2023

10/10 Excellent

Francine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2023

6/10 Satisfaisant

Lori

Voyage en famille
Les points forts : Propreté
This property is well situated in Sunpeaks Village, in the midst of all the shops and close to the primary ski lifts, golf course and other amenities. Front desk staff were friendly but the back office person (?manager) was quite dismissive and not very willing to respond to questions or address concerns. The suite was spacious, clean and comfortable. There is seating for 4-5, plus the dinette. There is no air conditioning, so the unit was very hot, in spite of a recent dip in temperature. Parking is underground, and well lighted, and BC fragrant. This location needs to repair its ice machines. We did not use the hot tub. Pets are not permitted at this facility. It was good value, but there are other locations in the village that step up their hospitality a bit better.
Séjour de 2 nuits en août 2022
Réponse de The Bear Country Team le 7 sept. 2022
Hi Lori, Thank you for your review, we are very pleased that you enjoyed your stay and hopefully you will come stay with us again! I will pass on the feedback to the team. Your particular unit was not pet friendly as per the owners request, however we do have pet friendly units available if you decide to bring your furry family member - just let us know when booking and we will find a pet friendly unit for you.

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location to everything, mountain bike storage.
Séjour de 2 nuits en août 2022
Réponse de The Bear Country Team le 31 août 2022
Thank you Susan for your review. We are pleased you enjoyed your stay and hopefully you will be back again some time soon!

6/10 Satisfaisant

William

Séjour de 1 nuit en août 2022

6/10 Satisfaisant

Jo-ana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
The room was very hot and the bed was unusably hard. We rented a king bed and had to sleep on the pull out as the mattress was like a rock
Séjour de 2 nuits en juillet 2022
Réponse de The Bear Country Team le 2 août 2022
Sorry to hear that the mattress was uncomfortable for you. Hopefully you are able to stay with us again maybe in one of our other units/

8/10 Bien

Ryan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2022

8/10 Bien

Tom

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff was amazing
Séjour de 2 nuits en juillet 2022
Réponse de The Bear Country Team le 15 juil. 2022
Thank you Tom for your kind review! We are glad you enjoyed your stay and would love for you to come back to Sun Peaks to stay with us again!

8/10 Bien

HYEYEON

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Unfriendly staffs. Other than that, everything was good.
Séjour de 1 nuit en juillet 2022
Réponse de The Bear Country Team le 14 juil. 2022
Hi there, I'm sorry to hear that you were not satisfied with our customer service. As a company we do pride ourselves on making our guests feel welcome and so I hope you are able to come stay again!

10/10 Excellent

Minh

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
There is no staff during office hour or maybe it is off season
Séjour de 1 nuit en juillet 2022
Réponse de The Bear Country Team le 7 juil. 2022
thank you for your review. We do not have a front desk during summer season however we are always on the phones if you need anything. We hope you enjoyed your stay with us and see you again

10/10 Excellent

Samuele

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022
Réponse de The Bear Country Team le 5 juil. 2022
Thank you for your star rating! We hope you enjoyed your stay with us!

8/10 Bien

Josee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le stationnement était payant.
Séjour de 2 nuits en mai 2022

6/10 Satisfaisant

Wincell

Voyage en famille
Les points forts : Propreté
There was no one at the front desk when we got there. It was an inconvenience for us to phone them then they didn’t answer, and tried it again and again. For the third time, they finally answer and told them we need to check in. We requested more coffee but that never came. We stayed 2 nights. Room is clean otherwise, plus spacious and there’s kitchenette so that’s a plus.
Séjour de 2 nuits en mai 2022
Réponse de The Bear Country Team le 15 juil. 2022
Hi there, we are limited hours at the front desk at this particular hotel in the summer months, however as soon as we know we have a check-in waiting and have finished dealing with the current guest we attend the front desk for you. Sorry that there was a wait on this occasion. Coffee is given complimentary for the first nights stay. You are welcome to also download our App which allows you to submit any requests for the hotels and we will pass it on to the appropriate member of staff. We are pleased you enjoyed your room and we hope to have you stay with us again sometime in Sun Peaks!

6/10 Satisfaisant

Man

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Location of this hotel has a huge advantage for skiers. Hotel is old but clean. Only one elevator in peak hours made waiting time long especially you have luggages for check out. I used stairs most of the time during my stay and they are bright and clean.
Séjour de 2 nuits en mars 2022

10/10 Excellent

Patricia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is perfect, Queen loft rooms have lots a space for 2 people.
Séjour de 2 nuits en mars 2022
Réponse de The Bear Country Team le 25 mars 2022
Thank you for your review at Hearthstone Lodge. WE are pleased to hear you enjoyed your stay and we would love to have you back to stay with us again!

8/10 Bien

Hilda, Ottawa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2022
Réponse de The Bear Country Team le 25 mars 2022
We hope you enjoyed your stay and thank you for booking with Bear Coutry!

8/10 Bien

Karla

Séjour de 3 nuits en février 2022

2/10 Horrible

jay

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2022

10/10 Excellent

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Right in the middle of the village, close to everything. Very easy to ski in, and out.
Séjour de 3 nuits en février 2022
Réponse de The Bear Country Team. le 25 mars 2022
We are so pleased you enjoyed your stay at Hearthstone Lodge. Please do come back to Sun Peaks as we would love to have you back!

10/10 Excellent

Laurel

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing and welcoming staff. Hotel is in the perfect spot and a great space for families!
Séjour de 2 nuits en février 2022
Réponse de The Bear Country Team le 25 mars 2022
Thank you for your review Laurel, and i'm so glad you enjoyed your stay! We would love to have you back to stay with us at Sun Peaks again!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good stay - would come again
Strategic location, easy to ski on and off the hill. The suite we had was well-appointed and we found the bed to be very comfortable. We were facing the street and it was quiet.
Séjour de 3 nuits en janvier 2022
Réponse de The Bear Country Team. le 8 févr. 2022
Thank you for your review! We would love to personally thank you for your kind words but your name is anonymous, so we hope to have you stay with us again soon!

8/10 Bien

Erika

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2022
Réponse de The Bear Country Team. le 8 févr. 2022
We hope you enjoyed your stay with and and hope to see you again soon

8/10 Bien

Bridget

Séjour de 2 nuits en janvier 2022

8/10 Bien

Sarah

Séjour de 3 nuits en janvier 2022

10/10 Excellent

David, Kamloops

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great. nice and close to everything in the village
Séjour de 4 nuits en janvier 2022
Réponse de The Bear Country Team. le 31 janv. 2022
Thanks for your review David. We hope to see you again son and very glad you enjoyed your stay with us

8/10 Bien

Todd

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The rooms are nice size and the fireplace takes the chill off. It was very cold out when I was there. My room had a handy kitchenette that had all we need except additional garbage bags. The hotels location is fantastic. Easy access to the ski hill, pubs and restaurants. If there was a negative it’s that the front desk isn’t staffed in the evening and when my key to my room stopped working it took 30 minutes to get some help.
Séjour de 6 nuits en décembre 2021
Réponse de Bear Country le 7 janv. 2022
We are glad you enjoyed your stay and hopefully we will see you back at Sun Peaks soon! During this time we were slightly short staffed at our front desk so apologies it took so long for your room key top be sorted. See you soon and Happy New Year!

6/10 Satisfaisant

Akiko

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not having the front desk open was inconvenient. If that information was provided ahead of time, we would be better prepared to go to other hotel to check in. Keys that were issued didn’t work to open our room was not welcomed, either. Thankfully, the front desk staff from Cahilty came quickly to replace the keys so we didn’t have to go back there.
Séjour de 1 nuit en novembre 2021
Réponse de Bear Country le 3 janv. 2022
Hi there, we are sorry that you were not given this information beforehand, one of our staff were to get an ETA to ensure they were there for your arrival at Hearthstone, as we were at that time based at Cahilty Hotel. We are glad they were able to sort you out a new room key, and I hope that you enjoyed the remainder of your stay

8/10 Bien

Maria

Voyage en couple
Les points forts : Propreté et équipements
The property is very well located right at the village, we stayed at a very quiet time beginning of November so hardly anyone there, not even front desk people ;). We enjoyed the hot tub, walking around the area every day. The room was a bit dated, nothing fancy, it was fine for the price. We enjoyed our stay.
Séjour de 3 nuits en novembre 2021
Réponse de Bear Country le 10 nov. 2021
We are glad you enjoyed your stay Maria and that you were able to enjoy the hot tub as well as the local shops etc. We hope to see you again soon

10/10 Excellent

richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
location
Séjour de 1 nuit en octobre 2021
Réponse de Bear Country le 18 oct. 2021
Thank you Richard for your 5 star rating! Your feedback means a lot to us and we hope to have you stay with us again soon!

2/10 Horrible

Shu-Chen

Séjour de 1 nuit en octobre 2021
Réponse de Bear Country le 18 oct. 2021
Hi Shu-Chen, Thank you for taking time to rate your stay. Unfortunately the room you had booked was listed for a capacity of 4 people, I understand you wanted to book for 6 people. Next time I recommend contacting us so we can find you a unit that accommodates you

8/10 Bien

Donna

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic Italian restaurant Capones, is on the hotel premises. Clean, basic room, excellent location in the village and the bed is firm but comfortable
Séjour de 3 nuits en octobre 2021
Réponse de Bear Country le 10 nov. 2021
Thank you for your review Donna! We are glad you enjoyed your stay and had time to try out Capones!

8/10 Bien

Christopher

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Older but clean and comfortable
Didn’t realize there was no a/c, the room was hot. We were provided with an ancient fan, and the window didn’t open much. Also, the water pipes squealed when having a shower. Otherwise, everything was lovely and very clean.
Séjour de 2 nuits en septembre 2021

10/10 Excellent

Bryan

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall a great place to stay would come back again.
Séjour de 3 nuits en septembre 2021
Réponse de Bear Country le 10 nov. 2021
Thank you for your 5 star rating Bryan. We look forward to having you back in the near future!

8/10 Bien

Renee

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was close to all the shops and cafes
Séjour de 2 nuits en septembre 2021
Réponse de Bear Country le 10 nov. 2021
Thank you for your review Renee, we hope to see you again soon!

8/10 Bien

jing

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2021
Réponse de Christina | Marketing Manager le 12 avr. 2021
Dear Jing, Thank you for staying with us, and for taking the time to share your feedback. We are happy you enjoyed your stay at the Hearthstone Lodge. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Team

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved having the kitchen area with a full size fridge, toaster and stove top. There really wasn't any need for a dishwasher, a toaster oven might be nice as well but overall, it sufficed for us.
Séjour de 2 nuits en mars 2021
Réponse de Christina | Marketing Manager le 25 mars 2021
Thank you for staying with us, and for taking the time to share your feedback. We are happy you enjoyed your stay at the Hearthstone Lodge. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Team

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Located on the village stroll & beside the ski lifts
Séjour de 3 nuits en mars 2021
Réponse de Christina | Marketing Manager le 22 mars 2021
Thank you for staying with us, and for taking the time to share your feedback. We are happy you enjoyed your stay with Hearthstone Lodge. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Team

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2021
Réponse de Christina | Marketing Manager le 22 mars 2021
Dear Justin, Thank you for staying with us, and for taking the time to share your feedback. We are happy you enjoyed your stay with Hearthstone Lodge. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Team

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great village location & ski-in, ski-out
The Hearthstone is in a great ski-in, ski-out location, and very central to the village. We stayed in a village side kitchenette room (#404) which had a king size bed and a pull-out sofa. We also had a view of the main ski mountains when sitting on our bed. We found the king bed to be very comfortable! There were plenty of pillows to choose from, and there was a mix of both firm and soft pillows. Room was spacious, and you could easy fit 2 people in the bathroom at one time if needed to get ready. Due to the current COVID situation there was no room service, and you needed to empty your own garbage bins if they got full. If you needed anything in the room like coffee, towels etc, you just filled out a form and dropped it at the front desk (or you could fill out the form on a phone app) & anything you needed was dropped off to the door of the room during the day. The kitchenette was well stocked..there were plenty of dishes, cups, utensils, cookware etc. It was nice to have a dishwasher, stovetop and a decent sized fridge in the kitchenette room, although that left not much room to put your own food in the kitchen. (We always find there is a trade-off somewhere in hotel rooms no matter where you stay). The hot tub in the hotel was open - each room could book it for a 10 minute session. We experienced friendly staff whilst we were there.
Séjour de 4 nuits en février 2021
Réponse de Christina | Marketing Manager le 1 mars 2021
Dear Julie, Thank you for staying with us, and for taking the time to share your wonderful feedback. We love to see 10/10 points! :) We are happy you enjoyed your stay at the Hearthstone Lodge. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Property Team Hearthstone Lodge

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to the ski in so easy skiin and ski-out. Right in the village, close to restaurants and shops.
Séjour de 2 nuits en février 2021
Réponse de Christina | Marketing Manager le 8 févr. 2021
Thank you for staying with us, and for taking the time to share your feedback. We are happy you enjoyed your stay with Bear Country. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Property Management Team

10/10 Excellent

Loretta

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2021
Réponse de Christina | Marketing Manager le 8 févr. 2021
Dear Loretta, Thank you for staying with us, and for taking the time to share your feedback. We are happy you enjoyed your stay with Bear Country. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Property Management Team

10/10 Excellent

Jerome

Séjour de 2 nuits en janvier 2021
Réponse de Christina | Marketing Manager le 8 févr. 2021
Dear Jerome, Thank you for staying with us, and for taking the time to share your feedback. We are happy you enjoyed your stay with Bear Country. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Property Management Team

8/10 Bien

Voyageur vérifié

Séjour de 3 nuits en décembre 2020
Réponse de Christina Rauch - Marketing Manager le 31 déc. 2020
Thank you for rating us. We are happy you enjoyed your stay with Bear Country. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Property Management Team

6/10 Satisfaisant

Desiree

Les points faibles : Confort de la chambre
Ok If your trying to save money.
The hotel was okay, it was cozy and a bit outdated. The bed was terribly uncomfortable and rock hard. We had a room with a king, which was 2 singles pushed together with a huge gap in the middle. The toilet in the room doesn’t stop running. There was never anyone at the front desk.
Séjour de 1 nuit en octobre 2020
Réponse de Christina Rauch - Marketing Manager le 27 oct. 2020
Hi Desiree, Thank you for staying with us, and for taking the time to share your feedback. We are sorry to hear that we did not meet your expectations. Our Front Desk at the Hearthstone Lodge is currently closed but we have Front Desk Agents working 24/7 that will answer phone calls and will come over to the Hearthstone Lodge if anything is needed. Please give Front Desk a call next time regarding any concerns and requests. Our team would have been happy to help. Have a great day!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2020
Réponse de Christina Rauch - Marketing Manager le 20 oct. 2020
Thank you for staying with us, and for taking the time to share your feedback. We are happy you enjoyed your stay with Bear Country. Join us again, it would be an absolute pleasure to welcome you back to Sun Peaks. The Bear Country Property Management Team

6/10 Satisfaisant

John, Vernon BC

Voyage en groupe
Les points forts : Propreté
Close to everything we wanted for and walking and golf.
Séjour de 2 nuits en septembre 2020
Réponse de Christina - Marketing Manager le 28 sept. 2020
Dear John, Thank you for rating us and for taking the time to share your feedback. Our guests are important to us, so if you ever have additional feedback, please don’t hesitate to reach out to us, if you haven't already done so. We look forward to welcoming you back again in the future! The Bear Country Property Management Team

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Convenient location, comfortable bed Great pizza place in the hotel
Séjour de 2 nuits en septembre 2020
Réponse de Christina - Marketing Manager le 18 sept. 2020
Thank you for staying with us, and for sharing your feedback. We are happy you enjoyed your stay. The pizza from Mountain High Pizza is amazing! We look forward to welcoming you back again in the future! The Bear Country Property Management Team