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Avis sur The Waterfront Hotel & Bistro

3 out of 5
The Waterfront Hotel & Bistro
7 NORTH CRESCENT, Stranraer, Scotland

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 119 avis sur 303." "
Note des voyageurs de 8 (Bien), d’après 113 avis sur 303." "
Note des voyageurs de 6 (Satisfaisant), d’après 38 avis sur 303." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 303." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 303." "

8,6/10

Propreté

8,6/10

Personnel et service

7,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Elian

Séjour de 1 nuit en octobre 2021
Réponse de Waterfront le 10 oct. 2021
Thank you for staying with us and your super review .We appreciate your feedback!

10/10 Excellent

SANDRINE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2020
Réponse de wf team le 19 août 2020
thankyou very much for the great review .

8/10 Bien

Luidgardo

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Had a good stay at the Waterfront. Building is a bit dated and in need of refurb but the cleanliness and staff were great. Breakfast was quite good. The only downside is the shower that kept going off while showering and the creaky floorboards in the room. Would probably stay again if in the area.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Alastair

Séjour de 4 nuits en avril 2024

8/10 Bien

Mike

Voyage en couple
Les points forts : Propreté et personnel et service
Staff very helpful
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Derek

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Loved area didnt like hotel room.Wind blowing in window, Shower inop,Heating on timer
Séjour de 1 nuit en avril 2024
Réponse de R le 15 avr. 2024
Disappointed to read this. You only told us about the shower on check out. If you had mentioned it earlier in the morning we could have fixed it. We went straight up to the room and had it fixed within 2 minutes. You also didn't mention a problem with the heating during your stay. The windows are a problem and we are waiting for approval from the council to replace them due to listed building restrictions.

8/10 Bien

William

Séjour de 2 nuits en avril 2024

2/10 Horrible

Davie

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Room was tiny, bathroom is so small, you have to fill the kettle with a tiny cup.
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Nick

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
We booked a superior double room with a king size bed to discover it was 2 single mattresses pushed together, the restaurant was closed we had to go to the sister hotel for breakfast which we were told we would have to be there for 8.30 am because they were fully booked breakfast was an extra if we hadn’t took that booking we would not have got a breakfast which we had paid for with our booking.
Séjour de 2 nuits en mars 2024
Réponse de The Waterfront Hotel le 9 mars 2024
Your Review has been received .We welcome feedback & thank you for staying with us.

4/10 Médiocre

Allan

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
The room was warm and comfortable but the hot water was hit and miss. The internet didn’t work. There was a lot of apologies and the offer of a free drink with dinner. The restaurant was fully booked, no privileges for guests (and no free drink)
Séjour de 1 nuit en mars 2024
Réponse de The Waterfront Hotel le 3 mars 2024
Thank you for writing a review of your stay with us & we shall take note of the commentary made. Thank you.

6/10 Satisfaisant

Gordon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
It has a good location. The hotel is getting up graded so there is a building site next door
Séjour de 2 nuits en février 2024
Réponse de The Waterfront Hotel le 28 févr. 2024
Thank you for reviewing your visit with us and for staying with us.

6/10 Satisfaisant

Nigel

Voyage en famille
The seafront location of the property was very good. We stayed in a cottage at the back of the property and this was querky. Would have preferred to meet a human rather than receiving letter with instructions/key to enter room. Room was a little tired but clean although the bin had not been emptied. The shower was only lukewarm which was slightly challenging in winter. Would have been nice to eat in the bistro but this was shut. Had a nice meal in the adjacent Crown Inn. Brisk walk to the Harbour House Hotel for breakfast in the morning - lucky to dodge the heavy rain. Overall enjoyed the stay but would probably better in the summer.
Séjour de 2 nuits en février 2024
Réponse de Manager le 20 févr. 2024
Thank you.

8/10 Bien

Melanie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely warm room, wi fi?
Séjour de 1 nuit en février 2024
Réponse de The Waterfront Hotel le 14 févr. 2024
Thank you for reviewing your visit with us and for staying with us.

8/10 Bien

Mary

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de The Waterfront Hotel le 14 févr. 2024
Thank you for reviewing your visit with us and for staying with us.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Waterfront - worth a visit
Had a lovely time at the Waterfront. Hotel itself is clean and warm, maybe a bit dated but it’s comfortable and the staff were very friendly and helpful. Ate at the Harbour House hotel which was also very nice. For a couple of nights away we couldn’t have asked for better value.
Séjour de 2 nuits en janvier 2024
Réponse de The Waterfront Hotel le 14 févr. 2024
Your Review has been received .We welcome feedback & thank you for staying with us.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de The Waterfront Hotel le 14 févr. 2024
Thank you for the great review. Your feedback is appreciated.

4/10 Médiocre

Alan

Voyage d’affaires
Les points faibles : Confort de la chambre
Will not book again
Having used the Waterfront before, I booked with them again, but on arrival there was a notice saying they were closed, but to use The Harbour Hotel. I was not informed at the time of booking they would be closed, so, I was not impressed. When I checked into the Harbour Hotel, I was given a double room instead of a twin, as I was working away with a collegue, this was not suitable. The twin room we were given was very small and freezing cold. As the room was B&B, we did not have breakfast due to an early start, When at the Waterfront, we were given a packed lunch type breakfast, but nothing at all from The Harbour, so, not impessed, will not book again.
Séjour de 1 nuit en janvier 2024
Réponse de The Waterfront Hotel le 14 févr. 2024
Thank you for submitting your review and for staying with us.We are sorry to hear that you did not enjoy you stay and that you felt it was not satisfactory for you .

6/10 Satisfaisant

Lesley

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en décembre 2023
Réponse de The Waterfront Hotel le 14 févr. 2024
Thank you for reviewing your visit with us and for staying with us.

10/10 Excellent

Darren

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de The Waterfront Hotel le 14 févr. 2024
We have received your feedback and appreciate the fantastic review .

4/10 Médiocre

Alastair

Voyage en couple
Séjour de 2 nuits en décembre 2023
Réponse de The Waterfront Hotel le 14 févr. 2024
Thank you for reviewing your visit with us and for staying with us.

10/10 Excellent

colin

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Windy night in Portpatrick
Stop over before catching ferry, which due too bad weather was cancelled staff went out of their way to help and find extra accommodation. Hotel is a delight ,food excellent, spotlessly clean,staff friendly very helpful.
Séjour de 1 nuit en décembre 2023
Réponse de The Waterfront Hotel le 14 févr. 2024
Thanks for recommending us in your super review. We are glad we made your experience with us an enjoyable one and look forward to hosting you again.

10/10 Excellent

Roderick

Séjour de 1 nuit en novembre 2023
Réponse de The Waterfront Hotel le 24 nov. 2023
Thank you for the great review. Your feedback is appreciated. Please come visit us again soon!

4/10 Médiocre

Rebecca

Voyage en couple
Les points faibles : Équipements
Great location near waterfront, beautiful place to walk around and explore. Lots of free parking available. Room was nothing like the photos on the website, barely enough room to walk around the bed and other furniture, bathroom was barely functional and opened packets of shampoo were in the shower from previous guest.
Séjour de 1 nuit en novembre 2023
Réponse de The Waterfront Hotel le 22 nov. 2023
Thank you for submitting your review and for staying with us.

8/10 Bien

Frances

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Interesting and enjoyable stay. Room was a bit warm for me. Portpatrick was beautiful and brought back lots of memories of previous visits
Séjour de 2 nuits en novembre 2023
Réponse de The Waterfront Hotel le 13 nov. 2023
Thank you for the great review. Your feedback is appreciated.

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutley loved the location and the view. Gutted the windows were very dirty so we couldn't see much out of them but we loved our stay. Hickup with our food which was sorted no issue. Bathrooms tiny but had everything we needed. Bed was comfy enough, could hear the downstairs people and next doors pub pretty loudly but stopped at reasonable hour and wouldn't stop us coming again would just bring earplugs. Plenty of local walks, the locals were all friendly enough. Well worth the 5 hour drive! Will be back
Séjour de 2 nuits en octobre 2023
Réponse de The waterfront Hotel le 3 nov. 2023
Thank you for your kind review. We are pleased you enjoyed your time with us. We do hope to welcome you again in the future.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2023
Réponse de The Waterfront Hotel le 3 nov. 2023
Thank you for your kind review. We are pleased you enjoyed your time with us. We do hope to welcome you again in the future.

8/10 Bien

Gail

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de The Waterfront Hotel le 3 nov. 2023
Thank you for your kind review. We are pleased you enjoyed your time with us. We do hope to welcome you again in the future.

10/10 Excellent

carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de The Waterfront Hotel le 3 nov. 2023
Thank you for your kind review. We are pleased you enjoyed your time with us. We do hope to welcome you again in the future.

10/10 Excellent

JAMES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de The Waterfront Hotel le 10 oct. 2023
Your Review has been received .We welcome feedback & thank you for staying with us.

4/10 Médiocre

David

Séjour de 1 nuit en septembre 2023
Réponse de The Waterfront Hotel le 10 oct. 2023
We have received your review and thank you for staying with us.

4/10 Médiocre

Jacqueline

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is tired and nedds some money to be spent on refurbishment.
Séjour de 1 nuit en septembre 2023
Réponse de The Waterfront Hotel le 22 sept. 2023
Thank you for submitting your review and for staying with us.

4/10 Médiocre

Dennis

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Poky room riddled with cobwebs and second hand furnishings. Never seen polystyrene tiles on the ceiling of any property for a very long time. Overpriced big time! Unlikely to use Expedia as the experience is telling me that the company sells only the poorest rooms in the hotels offered.
Séjour de 1 nuit en septembre 2023
Réponse de The Waterfront Hotel le 17 sept. 2023
We are sorry to hear that you were not happy with your stay with us . This hotel was not for you . We do not agree with your points & nonetheless we take note of feedback even though it may be negative. Thank you.

8/10 Bien

Ranald

Séjour de 1 nuit en septembre 2023
Réponse de The Waterfront Hotel le 10 oct. 2023
We have received your feedback and appreciate the fantastic review .

6/10 Satisfaisant

jim

Voyage en couple
Les points forts : Propreté
Room was small but comfy, sadly the en suite in a cupboard was a trial.
Séjour de 3 nuits en septembre 2023
Réponse de The Waterfront Hotel le 15 sept. 2023
Thank you for reviewing your visit with us and for staying with us.

6/10 Satisfaisant

Michael

Séjour de 2 nuits en août 2023
Réponse de The Waterfront Hotel le 21 sept. 2023
Thank you for submitting your review and for staying with us.

2/10 Horrible

Ainslie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our first and LAST stay in the Waterfront.
Very disappointing stay. The annex room was straight off the street and had no means of ventilation other than by the front door being left open which was impractical for the majority of the time we were staying and resulted in the room having a musty smell. The window was painted shut and the velux in the bathroom had a broken mechanism that could not be opened. It was hard to tell if there was more dirt on the inside or the outside of that window. The beds were not proper 3 foot single beds but 2 foot 6 inch beds which were not very practical for two adults. The beds were different heights as one seemed to have a problem with its springs and had no mattress protector. The bedrooms tiled floor did not appear to have been swept and two plastic tops left by a previous occupant were on the floor, nor had it been washed as the soles of my wife's white slippers were turned black. The sink in the bathroom had a large crack in it and the plug did not hold water for more than ten to fifteen seconds - not very enviromentely friendly as it constantly had to be refilled. The towel rail was falling off the wall at the slightest touch. We had to make a coffee in the room ( provided) without the benefit of a teaspoon. Breakfast was adequate but we had to reject two cereal bowls before we could find one that was clean enough to use. Our worst hotel experience for a very long time!
Séjour de 1 nuit en août 2023
Réponse de The Waterfront Hotel le 23 août 2023
Hello ;Thank you for your review. We appreciate your feedback even though it may indeed not be positive .Of course we are sorry to hear of your dissatisfaction with your room and your experience at breakfast . We do not agree with all the points mentioned and will look at all as serious comments made. If something requires repairing or replacing then we shall do so. Thank you.

10/10 Excellent

Leslie, rumson

Séjour de 1 nuit en août 2023
Réponse de The Waterfront Hotel le 6 sept. 2023
We have received your feedback and appreciate the fantastic review .

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de The Waterfront Hotel le 16 août 2023
Dear customer .We have received your feedback and appreciate the fantastic review .

10/10 Excellent

Rosemary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The staff were very friendly and welcoming, the food was great. The only problem was the bathroom, doors wouldnt close and no hot water at all, also some long dark hairs in the shower and on the floor, even tho i would recommend this hotel for great area, customer service and value for ur money. I will stay there again thx
Séjour de 2 nuits en août 2023
Réponse de The Waterfront Hotel le 5 août 2023
Thank you for submitting your review and for staying with us. We shall look into the points made and we are glad you enjoyed elements of your stay. Many thanks

10/10 Excellent

Eileen

Séjour de 1 nuit en août 2023
Réponse de The Waterfront Hotel le 4 août 2023
We have received your feedback and appreciate the fantastic review .

10/10 Excellent

Allan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de The Waterfront Hotel le 26 juil. 2023
Thank you for the great review. Your feedback is appreciated.

10/10 Excellent

Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de The Waterfront Hotel le 26 juil. 2023
Dear customer .We have received your feedback and appreciate the fantastic review .

10/10 Excellent

Joy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de The Waterfront Hotel le 13 juil. 2023
Thank you for the great review. Your feedback is appreciated. Please come visit us again soon!

10/10 Excellent

Ewan

Séjour de 1 nuit en juillet 2023
Réponse de The Waterfront Hotel le 30 juil. 2023
Thank you for the great review. Your feedback is appreciated. Please come visit us again soon!

10/10 Excellent

Jr

Séjour de 1 nuit en juin 2023
Réponse de The Waterfront Hotel le 2 juil. 2023
We have received your feedback and appreciate the fantastic review

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de The Waterfront Hotel le 1 juil. 2023
Thank you for the great review. Your feedback is appreciated. Please come visit us again soon!

2/10 Horrible

Victoria

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Food came out raw, room very small bathroom down flight of stairs not in room
Séjour de 1 nuit en juin 2023
Réponse de The Waterfront Hotel le 1 juil. 2023
We have received your review . Thank you. We shall look into the points made. We do not agree with your negative feedback and we are sure the food did not come out raw . Thank you

10/10 Excellent

Gayle

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the view of the Harbour. Comfortable bed , en-suite was very small but manageable, lovely breakfast .
Séjour de 1 nuit en juin 2023
Réponse de The Waterfront Hotel le 1 juil. 2023
Thank you for your super review. We hope to see you again in the future .

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean Hotel & Friendly Staff. Nice Breakfast.
Great Staff, Clean & Decent Breakfast. Bit Of A Squeeze Fitting En Suite In A Small Room But I'd Rather Have One Than A Shared Bathroom. Got A Good Rate With Breakfast Included, So Would Definately Book Again :)
Séjour de 1 nuit en juin 2023
Réponse de The Waterfront Hotel le 24 juin 2023
Thank you for the great review. Your feedback is appreciated. Please come visit us again soon!

6/10 Satisfaisant

Lorna

Voyage en famille
Les points forts : Propreté et personnel et service
Room was lovely with King Size bed, however you couldn’t swing a cat in the bathroom. It looked like a closet that’s been converted to a shower and toilet however far to small to be comfortable. Bed was very comfortable. Breakfast was very good however was disappointed on arrival to find that they don’t cater for vegetarians on dinner menu so had to look elsewhere
Séjour de 1 nuit en juin 2023
Réponse de The Waterfront Hotel le 24 juin 2023
Thank you for submitting your review and for staying with us.