Avis
8,4
Très bien
8,8/10
Propreté
9,0/10
Personnel et service
7,8/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage d’affaires
10 oct. 2021
Les points faibles : Confort de la chambre
Séjour de 1 nuit en octobre 2021
Réponse de Sophia, CSR le 11 oct. 2021
Hello,
Thank you for taking the time to share your feedback. We apologize for the inconvenience faced by you. We highly recommend reaching out to the Front Desk for any issues for an immediate resolution.
8/10 Bien
Rene
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rene
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 28 mai 2024
Hi Rene,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
10/10 Excellent
Marcos
Voyage en famille avec de jeunes enfants
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marcos
Séjour de 3 nuits en mai 2024
Réponse de Sophia CSR le 26 mai 2024
Hi Marcos,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
8/10 Bien
Mitsuko
Voyage en famille
25 mai 2024
Mitsuko
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 26 mai 2024
Hi Mitsuko,Thank you for your feedback. We are sorry to hear that you felt unsafe during your stay. Your safety and comfort are our top priorities, and we take your concerns very seriously. We will review our security measures and address any issues to ensure a safer environment for all our guests.
10/10 Excellent
Luciano
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luciano
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 26 mai 2024
Hi Luciano,Thank you for your kind words. We are delighted to hear that you enjoyed our clean, quiet, and peaceful environment. Your positive feedback is greatly appreciated. We look forward to welcoming you back for another pleasant stay.
10/10 Excellent
Pramathesh
Voyage d’affaires
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pramathesh
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 26 mai 2024
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.
10/10 Excellent
William, Paradise
Voyage en famille avec de jeunes enfants
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 21 mai 2024
Hi William,We're pleased to hear that you found our accommodations simple yet clean and that you enjoyed the comfortable beds. Providing a clean and comfortable environment is our priority, and we're glad we could meet your expectations. We hope to welcome you back for another pleasant stay in the future.
10/10 Excellent
Pramathesh
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pramathesh
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 23 mai 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
Kevin
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 21 mai 2024
Hi Kevin,Thank you for your feedback. We're glad to hear that overall you had a good stay and appreciated the quietness from neighbouring rooms, despite the freeway noise. We understand how important a peaceful night's sleep is, and we apologize for any inconvenience caused by the traffic sounds. We hope to welcome you back soon and provide you with a room in a quieter location.
10/10 Excellent
Pramathesh
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pramathesh
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 18 mai 2024
Dear Guest,Thank you for your feedback! We're glad to hear you had a great experience. If there's anything specific you enjoyed or any suggestions you have, we'd love to hear them. We look forward to welcoming you back soon!
10/10 Excellent
Cheryl
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cheryl
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 17 mai 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Angelina
Voyage d’affaires, Voyage en couple
15 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Angelina
Séjour de 6 nuits en mai 2024
Réponse de Sophia CSR le 15 mai 2024
Hi Angelina,We're delighted to hear that you love our staff! Providing excellent service and creating positive experiences for our guests is our top priority. Thank you for your kind words, and we look forward to welcoming you back for more enjoyable moments in the future.
10/10 Excellent
Marlene
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marlene
Séjour de 3 nuits en mai 2024
Réponse de Sophia CSR le 9 mai 2024
Hi Marlene,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
10/10 Excellent
JENNIFER, patterson
8 mai 2024
Les points forts : Propreté
JENNIFER
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 9 mai 2024
Hi Jennifer,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!
8/10 Bien
Merwyn
Voyage d’affaires
2 mai 2024
Les points faibles : Propreté
Merwyn
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 2 mai 2024
Dear Guest,It sounds like you had a pleasant experience with us! We're thrilled to be considered a hidden gem with our added amenities like the fitness center and convenient room features. Providing friendly service is important to us, and we're glad our night time clerk made a positive impression. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay soon!
6/10 Satisfaisant
Brandy
2 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Brandy
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 3 mai 2024
Hi Brandy,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!
8/10 Bien
Robert
29 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 30 avr. 2024
Hi Robert,Appreciate your feedback regarding your recent stay with us. While we're glad to hear that you found our accommodations superior to typical experiences, we apologize for the inconveniences you encountered regarding the lighting, noise from the AC, and availability of amenities. Please know that your comments are taken seriously, and we will address these issues internally to ensure improvements are made. Your comfort and satisfaction are important to us, and we hope to have the opportunity to exceed your expectations on a future visit. Thank you for bringing these matters to our attention.
8/10 Bien
Deborah
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deborah
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 28 avr. 2024
Hi Deborah,Thank you for your detailed feedback on your recent stay. We're delighted to hear that you found our room clean, organized, and our staff helpful and friendly. We apologize for any noise disturbance caused by other guests and appreciate your understanding. Your preference for softer pillows has been noted, and we will strive to improve our pillow options for your future comfort. We look forward to welcoming you back soon for another enjoyable stay.
6/10 Satisfaisant
Peg
Voyage en groupe, Voyage avec des animaux de compagnie
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Peg
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 24 avr. 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
10/10 Excellent
Antoinette
21 avr. 2024
Antoinette
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 24 avr. 2024
Dear Guest,We're glad you found our hotel convenient for your needs! If there's anything specific that made your stay particularly convenient, or if there's anything we can improve to make it even better, please let us know. We're here to ensure your future stays are as seamless and enjoyable as possible!
10/10 Excellent
Annette
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Annette
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 22 avr. 2024
Dear Guest,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
10/10 Excellent
Josue
Voyage en famille, Voyage d’affaires
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josue
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 20 avr. 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
8/10 Bien
malana
Voyage avec des animaux de compagnie, Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
malana
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 18 avr. 2024
Dear Guest,We're glad to hear that you had an easy check-in experience and found our front staff to be friendly and professional. Your feedback is valuable to us, and we will address these issues to improve our services. Thank you for choosing to stay with us, and we hope to welcome you and your furry friend back for another stay soon.
6/10 Satisfaisant
Kelly
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kelly
Séjour de 3 nuits en avril 2024
Réponse de Customer Care Team le 17 avr. 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
8/10 Bien
Jacquelyn, Jackson
Voyage d’affaires
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Jacquelyn
Séjour de 4 nuits en avril 2024
Réponse de Sophia CSR le 16 avr. 2024
Hi Jacquelyn,We're glad you enjoyed our dog walk area! Providing a pleasant experience for both you and your furry friend is important to us. Thank you for your feedback, and we hope to welcome you back for another enjoyable stay!
10/10 Excellent
Barbara, Langley
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 16 avr. 2024
Hi Barbara,We're thrilled to hear that you found our place amazing and beyond your expectations, especially considering the price. Providing excellent value for our guests is important to us, and we're delighted that you had a positive experience. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay!
8/10 Bien
Patrick
Voyage avec des animaux de compagnie
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patrick
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 15 avr. 2024
Hi Patrick,We're glad to hear that you found our staff friendly and our rooms satisfactory for the price. Providing good value and service to our guests is important to us. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!
8/10 Bien
Ryan
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Ryan
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 11 avr. 2024
Hi Ryan,We regret any inconvenience from nearby construction noise and the room issue upon your late arrival. We're grateful for your understanding and glad our team could quickly find an alternative room. Your appreciation is valued, and we thank you for choosing our hotel. We look forward to providing you with a smoother experience next time.
10/10 Excellent
Nicholas
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicholas
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 7 avr. 2024
Hi Nicholas,Thank you for your glowing review! We're delighted to hear that you found our motel clean and the area tidy. Jenny will be thrilled to receive your compliments, as we take pride in providing excellent customer service. We're thrilled to have earned your loyalty and look forward to welcoming you back for many more enjoyable stays in the future.
8/10 Bien
James
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 7 avr. 2024
Hi James,We're glad to hear that you had a good experience! Your satisfaction is important to us, and we're grateful for your feedback. If there's anything we can do to further enhance your stay in the future, please don't hesitate to let us know. Thank you for choosing our property, and we hope to see you again soon.
8/10 Bien
Oren
Voyage d’affaires
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Oren
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 5 avr. 2024
Hi Oren,Appreciate your positive 4-star review! We're pleased to know you had a good experience with us. If there's anything specific you'd like us to improve upon or if you have any suggestions, please feel free to share. Your feedback helps us enhance our services further. Thank you for choosing us!
8/10 Bien
william
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
william
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 1 avr. 2024
Hi William,We're delighted to hear you enjoyed your stay with us! Your satisfaction is our utmost priority, and we're thrilled to have exceeded your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back for another wonderful experience soon.
10/10 Excellent
Alda
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alda
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 31 mars 2024
Hi Alda,Thank you for your kind words! Providing excellent service is our top priority, and we're thrilled to hear that you had a positive experience with us. We appreciate your feedback and hope to continue exceeding your expectations in the future.
10/10 Excellent
ABRAHAM
28 mars 2024
ABRAHAM
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 17 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
Raymond
25 mars 2024
Raymond
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 28 mars 2024
Hi Raymond,Thank you so much for giving us the privilege of hosting your stay. We would love to know more about your ongoing experience. So, our team can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels.
10/10 Excellent
Oliopama
25 mars 2024
Oliopama
Séjour de 7 nuits en mars 2024
Réponse de Sophia CSR le 15 avr. 2024
Hi Oliopama,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.
10/10 Excellent
Raquel, Stockton
Voyage en couple
24 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Raquel
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 25 mars 2024
Hi Raquel,We're pleased to hear that you appreciated the quiet and safe setting of our motel, away from the busy street. Providing a peaceful environment for our guests is a top priority for us, and we're glad to know that you felt comfortable during your stay. Thank you for sharing your positive experience, and we look forward to welcoming you back in the future.
10/10 Excellent
Chalon
22 mars 2024
Chalon
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 11 avr. 2024
Hi Chalon,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!
10/10 Excellent
Deena
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deena
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 23 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Stormy
21 mars 2024
Stormy
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 11 avr. 2024
Hi Stormy,It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
10/10 Excellent
Michael
20 mars 2024
Michael
Séjour de 7 nuits en mars 2024
Réponse de Sophia CSR le 24 mars 2024
Hi Michael,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best. Our team looks forward to serving you again here.
6/10 Satisfaisant
Yolanda
Voyage en famille, Voyage d’affaires
16 mars 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Yolanda
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 17 mars 2024
Hi Yolanda,It's unacceptable that the air conditioner was not working upon your arrival, and we're glad our maintenance team was able to assist promptly. Additionally, we're deeply sorry for the unacceptable condition of the pillows. This does not meet our cleanliness standards, and we will investigate and address this matter immediately. Your feedback is invaluable to us, and we will take the necessary steps to ensure such incidents do not recur. Please accept our sincerest apologies, and if you choose to stay with us again, we will make every effort to provide you with a much-improved experience. Thank you for bringing these concerns to our attention.
10/10 Excellent
cynthia
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
cynthia
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 17 mars 2024
Hi Cynthia,We're thrilled to hear that you found our hotel very clean, spacious, and a great value! Providing comfortable accommodations at a reasonable price is what we strive for. Thank you for your positive feedback, and we look forward to hosting you again in the future!
2/10 Horrible
Michael wofford
Voyage d’affaires
13 mars 2024
Les points faibles : Personnel et service et équipements
Michael wofford
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 15 mars 2024
Hi Michael,We apologize for the service you received from our night staff at that time, which made your stay less pleasurable. Please allow us another chance to serve you better next time as we are investigating the matter with our staff. We are in the process of retraining our staff to further better our services in handling our valued customers. Rest assured that in the coming days, we will be offering a much better stay.
10/10 Excellent
Jonathan
12 mars 2024
Jonathan
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 2 avr. 2024
Hi Jonathan,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!
10/10 Excellent
Lori
Voyage en famille
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lori
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 10 mars 2024
Hi Lori,Delighted to hear that you found our staff friendly and responsive! Providing excellent service is our priority, and we're thrilled that we met your expectations. Thank you for your kind words, and we hope to welcome you back for another enjoyable stay in the future!
10/10 Excellent
Michael
3 mars 2024
Michael
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 5 mars 2024
Hi Michael,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best. Our team looks forward to serving you again here.
10/10 Excellent
Lori
3 mars 2024
Les points forts : Propreté
Lori
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 5 mars 2024
Hi Lori,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!
8/10 Bien
Arizay
Voyage en couple
2 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arizay
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 3 mars 2024
Hi Arizay,We're glad to hear that staying on the top floor provided you with a quieter experience compared to the bottom. Ensuring a peaceful environment for our guests is important to us. Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay!
10/10 Excellent
Javier
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Javier
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 20 févr. 2024
Hi Javier,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.