Avis
8,6
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
7,8/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
21 avr. 2024
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 17 mai 2024
Hi Harbir!Thank you so much for staying with us and taking the time to give us such a great review! We are glad you enjoyed your stay and look forward to seeing you next time you are in Steamboat.Sincerely,Geoff
10/10 Excellent
Andrea
Voyage d’affaires
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 1 nuit en avril 2024
Réponse de Bristol Staff le 23 avr. 2024
Hello Andrea, We are so glad you enjoyed your stay! We hope to see you the next time you are in Steamboat. Thank you, Haylee and The Bristol Staff
8/10 Bien
Charles
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 4 nuits en février 2024
Réponse de Bristol Staff le 23 avr. 2024
Hello Charles, We are glad you enjoyed your stay with us! We understand your concerns and hope the next time you stay with us we can be of assistance. Thank you, Haylee and The Bristol Staff
10/10 Excellent
melissa, cary
Voyage en famille
6 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
melissa
Séjour de 1 nuit en mars 2024
Réponse de Bristol Staff le 6 mars 2024
Hello Melissa, We are so happy that you enjoyed your recent stay with us. We hope the next time you visit The Boat you come and stay with us again!Thank you, Haylee and The Bristol Staff
6/10 Satisfaisant
Steven
Voyage en famille
18 févr. 2024
Les points forts : Propreté et personnel et service
Steven
Séjour de 2 nuits en février 2024
Réponse de Bristol Staff le 3 mars 2024
Hello Steven, its unfortunate you had some issues with the heating we try and make it as transparent as possible and give our guests written directions. We would have loved to assist you while you were here. Thank you for your feedback!Haylee and The Bristol
10/10 Excellent
Janet, Littleton
Voyage en groupe
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janet
Séjour de 3 nuits en février 2024
Réponse de Bristol Staff le 11 févr. 2024
Hello Janet,We are so glad you enjoyed your stay with us. We hope the next time you're in town you come and visit us again. Thank you,Haylee and The Bristol Staff
8/10 Bien
Jazmine
Voyage en groupe
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cozy in Town
Jazmine
Séjour de 3 nuits en février 2024
Réponse de General Manager le 6 févr. 2024
Hi Jazmine,Thank you so much for staying with us and taking the time to write such a great review! We apologize about the inconvenience with the hot tub, we have had it repaired and should have it running next time you come to visit.Sincerely,Geoff Kuhnhausen
8/10 Bien
Michelle
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michelle
Séjour de 4 nuits en janvier 2024
Réponse de General Manager le 6 févr. 2024
Hi Michelle,Thank you so much for staying with us and taking the time to give us the nice review! We hope to see you next time you are in Steamboat!Sincerely,Geoff Kuhnhausen
6/10 Satisfaisant
Voyageur vérifié
29 janv. 2024
Les points forts : Personnel et service
Nice staff, good location, more cleaning skills
Voyageur vérifié
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 30 janv. 2024
Thank you for staying with us at The Bristol! We truly appreciate the feedback and I am sorry about the issues that you had with noise. We do strive to ensure that the rooms are properly cleaned for every guest and I am very sorry that we did not have it properly cleaned for your stay. I feel even worse that we did not get it resolved after it was brought to our attention. I will be addressing both issues with the entire staff to help ensure it does not happen again. Please let me know if you would like to discuss your experience further. We do hope that you you visit us again in the future.Sincerely,Geoff Kuhnhausen
10/10 Excellent
Deborah L, Corpus Christi
Voyage en couple
28 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Deborah L
Séjour de 4 nuits en janvier 2024
Réponse de General Manager le 30 janv. 2024
Hi Deborah,Thank you for staying with us and taking the time to write such a nice review! We hope to see you next time you are in Steamboat!Sincerely,Geoff Kuhnhausen
10/10 Excellent
Stephen
26 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 26 janv. 2024
HI Stephen,Thank you so much for staying with us and taking the time to give us such an amazing review! We are glad you enjoyed your stay and look forward to seeing you next time you make it to Steamboat!Sincerely,Geoff Kuhnhausen
4/10 Médiocre
Ralph, Concord
Voyage en famille
20 janv. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Ralph
Séjour de 4 nuits en janvier 2024
Réponse de General Manager le 20 janv. 2024
Hi Ralph, Thank you for staying with us and taking the time to write the review. We appreciate your feedback and will use it to find ways to improve our operations. I apologize for the inconvenience with the fire alarm and understand your concern about the security company not answering your phone call. I have spoken to the owner of the company and he assured me that he would find out why the call was unanswered and that he would make sure that it would not happen again. We have used them for many years and they have always been very responsive in the past.Sincerely,Geoff Kuhnhausen
10/10 Excellent
Ashley
19 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 20 janv. 2024
Hi Ashley, Thank you so much for staying with us and taking the time to write such an amazing review! We apologize about the inconvenience with the hot tub. We have determined the issue and will have it repaired early next week. We hope to see you next time you are in Steamboat! There are a few larger suites and would be happy to assist with the reservation to ensure we get you a larger room for your next visit.Sincerely,Geoff Kuhnhausen
10/10 Excellent
Peter
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 9 janv. 2024
Hi Peter,Thank you so much for staying with us and taking the time to write such a great review of the hotel! We are glad you enjoyed your stay and look forward to having you stay with us again in the future!Sincerely,Geoff Kuhnhausen
10/10 Excellent
Deborah
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hometown charm
Deborah
Séjour de 6 nuits en décembre 2023
Réponse de General Manager le 9 janv. 2024
Hi Deborah,Thank you so much for staying with us and taking the time to write such an amazing review with the great photos! We are glad you enjoyed your stay and look forward to seeing you next time you are in Steamboat!Sincerely,Geoff Kuhnhausen
6/10 Satisfaisant
John, Loveland
Voyage en couple
2 janv. 2024
Les points forts : Personnel et service
John
Séjour de 2 nuits en décembre 2023
Réponse de Bristol Staff le 7 janv. 2024
Hello John, Thank you for choosing to stay with us. Your feedback is highly appreciated. We value your opinion and strive to provide the best possible experience to all of our guests. Thank you again, Haylee and The Bristol Staff
10/10 Excellent
Louisa
15 déc. 2023
Louisa
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 16 déc. 2023
Hi Louisa,Thank you so much for staying with us and taking the time to write such a great review! We are glad you enjoyed your stay and hope to see you again next time you are in Steamboat!Sincerely,Geoff Kuhnhausen
10/10 Excellent
Adamarys
1 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Adamarys
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 16 déc. 2023
Hi Adamarys,Thank you so much for staying with us and giving us such a nice review! We are glad you enjoyed your stay and hope to see you again in the future!Sincerely,Geoff Kuhnhausen
8/10 Bien
Nicholas
6 nov. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Needs updating. Great location.
Nicholas
Séjour de 1 nuit en novembre 2023
Réponse de Bristol Staff le 24 nov. 2023
Hello Nicholas,We are so glad that you enjoyed your stay with us here at The Bristol. We hope the next time you are in town you come and visit us again!Thank you,Haylee and The Bristol Staff
8/10 Bien
Shannon
Voyage en famille
30 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shannon
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 31 oct. 2023
Hi Shannon,Thank you so much for coming back to see us and taking the time to write such a great review! We are sorry for the inconvenience with the hot tub, we have a few more improvements to complete and it will be better than ever when we see you in December! Sincerely,Geoff Kuhnhausen
10/10 Excellent
Bonnie
29 sept. 2023
Bonnie
Séjour de 2 nuits en septembre 2023
Réponse de Bristol Staff le 23 oct. 2023
Hello Bonnie,We are glad you enjoyed your stay with us, we hope you come back to visit us again!Thank you, Haylee and The Bristol Staff
10/10 Excellent
Elizabeth
Voyage en couple
26 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 27 sept. 2023
Hi Elizabeth,Thank you so much for staying with us and taking the time to write such an amazing review! We are glad you enjoyed your stay and look forward to seeing you next time you are in Steamboat!Sincerely,Geoff Kuhnhausen
8/10 Bien
MATT
Voyage en famille avec de jeunes enfants
17 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MATT
Séjour de 1 nuit en septembre 2023
Réponse de Bristol Staff le 18 sept. 2023
Hello Matt, We are so glad you enjoyed your stay with us. We hope the next time you are in town you come and visit us again!Thank you, Haylee and The Bristol Staff
8/10 Bien
Mary
Voyage en groupe
15 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mary
Séjour de 1 nuit en septembre 2023
Réponse de Bristol Staff le 17 sept. 2023
Hello Mary, We are so glad you enjoyed your stay with us! We apologize for the parking hiccup and we hope you come and visit us again. Thank you,Haylee and The Bristol Staff
4/10 Médiocre
Rose
Voyage en famille
13 sept. 2023
Rose
Séjour de 2 nuits en septembre 2023
Réponse de General Manager le 14 sept. 2023
Hi Rose,Thank you for staying with us and sharing your feedback. I sincerely apologize that you did not have a good experience staying with us. We can not do anything about the size of the room but we definitely have control of the cleanliness of the rooms and we strive to ensure that all of our rooms are thoroughly cleaned for every guest. I will be addressing this issue with our housekeeping staff. We hope that you will stay with us again. Please let me know if you would like to further discuss your experience. Sincerely,Geoff Kuhnhausen
8/10 Bien
Andreas
28 août 2023
Les points forts : Personnel et service et confort de la chambre
Andreas
Séjour de 2 nuits en août 2023
Réponse de General Manager le 29 août 2023
HI Andreas!Thank you for staying with us and taking the time to write such a nice review! We appreciate your feedback and will definitely use it to improve our guests experience. I have instructed the housekeeping staff to preform a deep clean on all the common areas. We are glad you enjoyed your stay and hope to see you next time you are in Steamboat!Sincerely,Geoff Kuhnhausen
10/10 Excellent
Ami
26 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ami
Séjour de 1 nuit en août 2023
Réponse de General Manager le 26 août 2023
Hi Ami!Thank you so much for staying with us and taking the time to write such an amazing review! We are glad you enjoyed your stay and hope to see you next time you are in town!Sincerely,Geoff Kuhnhausen
2/10 Horrible
Voyageur vérifié
22 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dirty + decrepit hotel - look elsewhere
Voyageur vérifié
Séjour de 3 nuits en août 2023
Réponse de General Manager le 25 août 2023
Hi Anonymous,My sincerest apologies for your experience at the hotel. Your description of the room is completely unacceptable and not to our standards here at The Bristol. We have replaced the toilet seat that was faded from the housekeepers using a cleaner that contained bleach, Thank you for bringing that to our attention. The blinds in both rooms seemed to be working properly but I am sorry that you had difficulties. We have not had any previous guests use the ice bucket and trash can to hold the shower curtain in place but will look into ways that we can prevent water getting on the floor from the shower. I have ensured that both bedside lamps have been plugged in. There are several plugs in the bedroom and I apologize that you were not able to locate one. I have tightened the bedframe and inspected the couch but wasn't able to hear any squeaking other than the pullout twin frame. We will consider replacing it. I am very disappointed to hear about the condition of the bathroom floor and that you found "several peoples" hairs in the bedding. The floors should be swept and mopped every time it is cleaned and we replace comforters regularly and remake every bed with clean sheets between every stay with us. Our staff should have noticed the floors and hairs upon inspecting the room before checking you in and I am sorry we missed those issues. I have spoken with every member of the staff that worked during your stay as well as a very serious conversation with my house keeping staff about cleanliness and the importance of reporting maintence issues. I am surprised that you did not mention any of this to our staff and that you did not request to speak with me at any time before sharing your feedback. We take a lot of pride in our guest services and it is one of the most positively mentioned categories when receiving feedback and reviews from thousands of guests during my 4 years at the hotel. Not once has our staff been referred to as "unwelcome" or "disinterested" and I apologize if that is how you felt.We know we are not perfect but when a guest has an issue that is brought to our attention we try to go above and beyond to make things right. We have had several guests that stayed in the same room before you and after you that had a great experiences and left us very positive feedback and reviews. I have spoken with our Assistant General Manager Haylee and our Guest Service Agent that worked during your stay. They said that they had several interactions with you during your stay and at no time was anything brought to our attention. I apologize about the key situation. We have since made new keys for the room. Unfortunately sometimes guests do not return the keys at departure and we do not have an opportunity to replace them before another guest arrives the same day. Haylee mentioned that she did apologize for the inconvenience and offered to assist you get into the room if there was an issue with the key you were given. They also informed
8/10 Bien
Marc
19 août 2023
Marc
Séjour de 1 nuit en août 2023
Réponse de Bristol Staff le 11 sept. 2023
Hello Marc,We are glad you enjoyed your stay with us! And hope you come and visit us again. Thank you, Haylee and The Bristol Staff
10/10 Excellent
Terecita
19 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay
Terecita
Séjour de 2 nuits en août 2023
Réponse de Bristol Staff le 20 août 2023
Hello Terecita, We are pleased to hear that you enjoyed your stay at The Bristol! We hope that you come and visit us again. Thank you,Haylee and The Bristol Staff
8/10 Bien
Michael
19 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location for a short stay
Michael
Séjour de 2 nuits en août 2023
Réponse de Bristol Staff le 20 août 2023
Hello Michael, We are so glad you enjoyed your stay with us! We hope the next time you are in Steamboat we will see you again. Thank you, Haylee and The Bristol Staff
4/10 Médiocre
JUANITA
Voyage en couple
18 août 2023
Les points faibles : Infrastructures et conditions de l’hébergement
JUANITA
Séjour de 1 nuit en août 2023
Réponse de Bristol Staff le 20 août 2023
Hello Juanita, We are disappointed to hear the we did not meet your expectations, we strive here at The Bristol to give our guests the best experience while they're here. If there is anything you can add that could have helped with your time here we would love to know.Thank you, Haylee and The Bristol Staff
10/10 Excellent
John
18 août 2023
John
Séjour de 1 nuit en août 2023
Réponse de General Manager le 8 sept. 2023
Hi John,Thank you so much for staying with us and taking the time to write such a nice review! We hope to see you next time you are in Steamboat!Sincerely,Geoff Kuhnhausen
6/10 Satisfaisant
Cyril
15 août 2023
Les points forts : Personnel et service
Cyril
Séjour de 2 nuits en août 2023
Réponse de General Manager le 17 août 2023
Hi Cyril,Thank you for staying with us at The Bristol. We hope to see you in the future.Sincerely,Geoff Kuhnhausen
8/10 Bien
Debbie
7 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Debbie
Séjour de 3 nuits en août 2023
Réponse de General Manager le 9 août 2023
Hi Debbie!Thank you so much for staying with us and taking the time to give us such a nice review! We appreciate your feedback and will look in to ways to improve the counter space in the bathrooms. We hope to see you again next time you make it to Steamboat!Sincerely,Geoff Kuhnhausen
10/10 Excellent
Matthew
Voyage en couple
30 juil. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 2 nuits en juillet 2023
Réponse de Bristol Staff le 31 juil. 2023
Hello Matthew, We are so glad you enjoyed your stay with us! We hope the next time you are in town you visit us again. Thank you, Haylee and The Bristol Staff
2/10 Horrible
Michael
26 juil. 2023
Michael
Séjour de 1 nuit en mars 2023
Réponse de General Manager le 28 juil. 2023
Hi Michael,Thank you for staying with us. Please let us know if you would like to discuss your experience in March.Sincerely,Geoff
10/10 Excellent
Red and Pat
18 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Red and Pat
Séjour de 3 nuits en juillet 2023
Réponse de Bristol Staff le 18 juil. 2023
Hello Red and Pat, We are so glad you enjoyed your stay with us! We hope the next time you are in Steamboat you come back to visit us. Thank you, Haylee and The Bristol Staff
8/10 Bien
Thomas, Roodt Syre
Voyage en famille
18 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Thomas
Séjour de 1 nuit en juillet 2023
Réponse de Bristol Staff le 18 juil. 2023
Hello Thomas, We pride ourselves here at The Bristol of the cleanliness of our rooms, it is unfortunate there was dust in your room, we apologize. Also we do provide instructions to all of our guests to optimize utilization of the A/C unit in each room. We hope if you decide to book with us in the future we can make a better impression. Thank you, Haylee and The Bristol Staff
8/10 Bien
Teresa
15 juil. 2023
Les points forts : Propreté et personnel et service
Teresa
Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 17 juil. 2023
Hi Teresa,Thank you so much for staying with us and taking the time to write the kind review. It was very nice to meet you and we hope to see you next time you are in Steamboat!Sincerely,Geoff Kuhnhausen
10/10 Excellent
Gregg
15 juil. 2023
Gregg
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 17 juil. 2023
Hi Gregg,Thank you so much for the amazing review! We hope to see you next time you are in Steamboat!SincerelyGeoff Kuhnhausen
6/10 Satisfaisant
Ron
Voyage en couple
14 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ron
Séjour de 4 nuits en juillet 2023
Réponse de General Manager le 17 juil. 2023
Hi Ron,Thank you so much for staying with us and taking the time to write the nice review. We will definitely get you lined up with one our larger suites next time you come to visit. Safe travels,Geoff Kuhnhausen
10/10 Excellent
Vanessa
Voyage en famille
9 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommended!
Vanessa
Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 11 juil. 2023
Hi Vanessa,Thank you so much for staying with us and taking the time to give us such an amazing review! We hope to see you next time you are in Steamboat!Sincerely,Geoff
8/10 Bien
Joann
9 juil. 2023
Les points forts : Personnel et service et confort de la chambre
Cute spot but needs some attention to detail
Joann
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 11 juil. 2023
Hi Joann,Thank you for staying with us and taking the time to give us the nice review. We appreciate the feedback and will check the air conditioner to make sure we resolve the issue. We hope you enjoyed your stay and hope to see you again.Sincerely,Geoff
8/10 Bien
Kathleen
6 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathleen
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 7 juil. 2023
Hi Kathleen,Thank you so much for staying with us and taking the time to give us such a nice review! We look forward to seeing you next time you are in town! Safe travels,Geoff Kuhnhausen
10/10 Excellent
Amanda
21 juin 2023
Amanda
Séjour de 2 nuits en juin 2023
Réponse de General Manager le 23 juin 2023
Hi Amanda,Thank you so much for staying with us and giving us an amazing review! We hope to see you next time you make it to Steamboat!Sincerely,Geoff Kuhnhausen
10/10 Excellent
Timothy
Voyage en couple
14 juin 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Timothy
Séjour de 1 nuit en juin 2023
Réponse de General Manager le 15 juin 2023
HI Timothy,Thank you so much for staying with us and taking the time to write such an amazing review! We are glad you enjoyed your stay and look forward to seeing you the next time you make it up to Steamboat!Sincerely,Geoff Kuhnhausen
4/10 Médiocre
Jennifer
17 avr. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en avril 2023
Réponse de General Manager le 15 juin 2023
Hi Jennifer,Thank you for staying with us and sharing your feedback.Sincerely,Geoff Kuhnhausen
8/10 Bien
Delaney
Voyage en couple
28 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Delaney
Séjour de 1 nuit en mars 2023
Réponse de General Manager le 30 mars 2023
Hi Delaney,Thank you so much for staying with us and taking the time to write a very nice review despite the difficulties you had with the noise in your room. We appreciate the feedback and have spoken with the management of the restaurant below about the excessive noise late at night. We have also begun the process of improving the sound barrier between the restaurant and the room. We hope to see you again in the future. Sincerely,Geoff Kuhnhausen
6/10 Satisfaisant
Tristin
27 mars 2023
Les points forts : Propreté et équipements
Tristin
Séjour de 3 nuits en mars 2023