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Avis sur Suburban Studios Quantico

2 out of 5
Suburban Studios Quantico
3097 Jefferson Davis Hwy, Stafford, VA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 148 avis sur 277." "
Note des voyageurs de 8 (Bien), d’après 81 avis sur 277." "
Note des voyageurs de 6 (Satisfaisant), d’après 22 avis sur 277." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 277." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 277." "

8,8/10

Propreté

8,6/10

Personnel et service

7,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Maurice

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Nice from outside but inside everything needs to be refreshed
Séjour de 1 nuit en avril 2024
Réponse de Sarah Holliday le 25 avr. 2024
Thank you for taking the time to rate our stay with us. We appreciate your feedback and comments about the condition of the property.

8/10 Bien

Gerald

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les commodities de la chambre sont complètes.
Réponse de Sarah Holliday le 10 déc. 2022
Merci d'être notre invité. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous revoir bientôt.

10/10 Excellent

Jordan

Séjour de 1 nuit en août 2022

10/10 Excellent

Denis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un excellent service courtois
Séjour de 1 nuit en novembre 2018
Réponse de Cindy Shelton, General Manager le 8 nov. 2018
Thank you very much! I hope to see you again, soon!

10/10 Excellent

Denis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2017
Réponse de David le 14 nov. 2017
Dear Denis, Thank you for taking the time out of your day to leave a review for our hotel. We always love hearing from our guests. I am thrilled to hear that you enjoyed your stay. If there is anything else that we can do for you please let me know. Have a great week! David Strole General Manager

10/10 Excellent

Arnauf, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Rien à dire : hôtel propre, environnement calme, coin cuisine très bien équipé, tout le nécessaire accessible, lit confortable et personnel accueillant.
Réponse de General Manager le 30 août 2016
Bonjour, je vous remercie d’avoir pris le temps d’écrire une critique pour notre hôtel. Je suis heureux d’apprendre que vous avez apprécié votre séjour et j’espère que vous aviez le temps de visiter la région pendant qu’ici en Virginie. J’espère que vous aviez un bon voyage retour à l’accueil. Avoir une belle semaine. David Strole Directeur général

10/10 Excellent

Kagiso

Les points faibles : Propreté
Not very clean
Séjour de 1 nuit en mai 2024

2/10 Horrible

Nancy R

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Surly and disrespectful staff, low quality furniture, towels, bedding, etc., dirty rugs in hallway, no housekeeping during stay. Tried to move to another hotel but no vacancies. Advertisement was totally inaccurate
Séjour de 3 nuits en mai 2024
Réponse de Sarah Holliday le 21 mai 2024
I apologize on behalf of the hotel for the disappointing stay. I will share your feedback with the host to improve our service

10/10 Excellent

Keeley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en mai 2024
Réponse de Sarah Holliday le 13 mai 2024
Thank you for taking the time to rate your stay with us and the excellent rating.

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Slightly dated but immaculate. Thumbs up.
Séjour de 1 nuit en mai 2024
Réponse de Sarah Holliday le 13 mai 2024
Thank you for taking the time to rate your stay with us and your feedback on the dated rooms.

2/10 Horrible

Mark

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was old, rundown and smelly. The elevator was out of service and the sign stating this did not appear to be new. The bed was very uncomfortable. Free breakfast was advertised, but was not there. The shower water pressure was meh. There was a huge gap under the door which let a lot of light in from the hallway, which, when combined with the uncomfortable bed and lackluster linens, made it hard to sleep.
Séjour de 2 nuits en avril 2024
Réponse de Sarah Holliday le 25 avr. 2024
I apologize on behalf of the staff regarding your stay, we appreciate your feedback to help improve our service.

6/10 Satisfaisant

Ralph

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
On expedia it shows a free breakfast. My idea of a free breakfast was something like what Holiday Inn Express provides. What we they gave out was a bag of instant breakfast food like oatmeal packs or muffins or a microwavable jimmy dean sausage sandwich the size of a tennis ball. Ended up going out instead to get a decent breakfast. Also, there were no extra pillows ever available or housekeeping to turn over our room.
Séjour de 4 nuits en mars 2024
Réponse de Sarah Holliday le 25 avr. 2024
I apologize on behalf of the staff for the issues during you stay. We appreciate your feedback to help improve our service.

8/10 Bien

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I have never stayed at an extended stay before so I wasn’t sure what to expect. Suburban Suites was clean and convenient and the staff was friendly and professional. Breakfast in a bag was a little different but understood since most people cook in their suites. The two negative aspects of my stay was the broken elevator and the loose shower head. Otherwise, it was a nice stay and I would do so again. .
Séjour de 2 nuits en avril 2024
Réponse de Sarah Holliday le 25 avr. 2024
Thank you for taking the time to give us a positive review. I apologize for the inconvenience of the broken elevator and shower head. I will forward those comments to our Host so the issues can be addressed.

8/10 Bien

Leonard

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice stay
Séjour de 2 nuits en mars 2024
Réponse de Sarah Holliday le 6 avr. 2024
Thank you for taking the time to rate your stay with us.

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, safe and very nice.
Séjour de 1 nuit en mars 2024
Réponse de Sarah Holliday le 17 mars 2024
Thank you for taking the time to rate your stay with us.

6/10 Satisfaisant

james

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The room was average, the carpet seemed old, the bed was nice and it was very quiet I. The evening, however my only complaint was the lady who checked me in was very rude and not friendly at all, the answers to mynl questions were very short sided and rude never once did i get a nice reply...I would give this property a better review but the front desk ruined it for me.rude behavior doesn't work when you are a front desk clerk...
Séjour de 1 nuit en novembre 2023
Réponse de Sarah Holliday le 19 nov. 2023
Thank you for choosing our hotel. Our goal is to provide all of our guests with a stay that exceeds expectations. We are sorry to hear that was not the case in all aspects of your stay. We appreciate your feedback and hope to provide you with a superior stay in the future.

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable
Séjour de 2 nuits en novembre 2023
Réponse de Sarah Holliday le 14 nov. 2023
Thank you for choosing our hotel. We are glad you enjoyed a comfortable stay. We hope to welcome you back soon.

10/10 Excellent

Karon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I enjoyed my stay customer service are really great on resolving issues . Had a minor issue when I got to the room and I reached out to front desk they handled the problem immediately
Séjour de 1 nuit en novembre 2023
Réponse de Sarah Holliday le 8 nov. 2023
Thank you for being our guest. We are glad to know you enjoyed your stay. We are especially glad to hear about the excellent service you received. We hope to welcome you back the next time you are in the area.

6/10 Satisfaisant

Tracy

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hotel seem cleaned at first. Got to our room and opened one cabinet and there was a cockroach. Went to front desk and told them. Asked for a different room on a different floor. They did switch us rooms and floor. But all i could think about was that one cockroach and it ruined my stay.
Séjour de 1 nuit en octobre 2023
Réponse de Sarah Holliday le 31 oct. 2023
Thank you for taking the time to leave a review. Please accept our apologies for the issues you experienced and the inconvenience of changing rooms. Please know that our staff goes through great lengths to ensure that our rooms are properly cleaned and regularly inspected in addition to the routine monthly maintenance performed by a licensed exterminator.

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Sarah Holliday le 19 oct. 2023
Thank you for taking the time to rate your stay. We are delighted to see your 10 out of 10 rating. We hope to welcome you back in the future.

10/10 Excellent

YaVonne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Sarah Holliday le 10 oct. 2023
Thank you for taking the time to rate your stay. We are delighted to see your 10 out of 10 rating. We appreciate your feedback and hope to welcome you back in the future.

2/10 Horrible

Alex

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed extremely firm very uncomfortable. The whole hotel needs updating with scratch marks on all the walls finger prints on ceiling , rusty mirror, hole in wall. Checked out did not even stay overnight
Séjour de 1 nuit en septembre 2023
Réponse de Sarah Holliday le 4 oct. 2023
Thank you for being our guest and taking the time to leave a review. We are disappointed to hear about the issues you encountered. We have high standards for the cleanliness and maintenance of your guest room. We appreciate your feedback and will use it as we make improvements to the hotel.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Room was clean everything was fine only small issue wish the heating was a little bit more warmer it goes go to 78 the highest just felt like the air flow was cooler then the temp showing on the wall . But it was a great stay will come again.
Séjour de 4 nuits en septembre 2023
Réponse de Sarah Holliday le 4 oct. 2023
Thank you for your kind review. We are happy to know that you enjoyed your stay and look forward to serving you again in the future.

10/10 Excellent

Lorraine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean property
I will definitely stay here again. Only issue was the direct tv connection was not good and Wi-Fi. Staff was very friendly and facility was very clean.
Séjour de 1 nuit en septembre 2023
Réponse de Sarah Holliday le 18 sept. 2023
Thank you for being our guest. We are glad to know you found our staff friendly and our property clean. We are happy to have won your loyalty and look forward to welcoming you back in the future.

10/10 Excellent

Karon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The stay was very nice i like the room it was very nice
Séjour de 1 nuit en septembre 2023
Réponse de Sarah Holliday le 12 sept. 2023
Thank you for being our guest. We are delighted you enjoyed your stay and hope to welcome you back in the future.

6/10 Satisfaisant

Arthur

Séjour de 1 nuit en août 2023
Réponse de Sarah Holliday le 18 août 2023
Thank you for being our guest. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Kalimah

Voyage en couple
Les points forts : Propreté et personnel et service
Chrissy and Jamal welcomed me and provided awesome service during my stay.
Séjour de 1 nuit en août 2023
Réponse de Sarah Holliday le 9 août 2023
Thank you for being our guest. It was our pleasure to provide you with a superb stay. We hope to welcome you back soon.

6/10 Satisfaisant

Steve

Voyage en famille
Les points forts : Personnel et service
The room was cleaned but there was a lingering "cigarette smoke" smell. Could not tell if it was the room itself or the smell comes from the vent system in the bathroom. Also there was a room smell that seemed sort of musty. I suspect the carpet has seen a lot of use and just needs replacing.
Séjour de 2 nuits en août 2023
Réponse de Sarah Holliday le 9 août 2023
Thank you for taking the time to share your experience at our hotel. Please accept our apologies for the odor that disrupted your stay. Unfortunately, guests will occasionally decline to honor the no smoking status of their rooms and we try to catch that failure and to deep clean the rooms sufficiently that non-smoking guests are not negatively impacted. We obviously failed in that endeavor in the room you occupied. We appreciate your feedback and hope to welcome you back in the future.

2/10 Horrible

Justin

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel booked a reservation but had no rooms
Séjour de 1 nuit en août 2023
Réponse de Sarah Holliday le 9 août 2023
Please accept our sincere apologies for the issues you encountered with your reservation. We are sorry this happened and hope to have the opportunity to serve you in the future.

10/10 Excellent

John

Séjour de 1 nuit en juillet 2023
Réponse de Sarah Holliday le 10 juil. 2023
Thank you for being our guest. We appreciate your feedback and hope to welcome you back the next time you are in the area.

10/10 Excellent

Mickayla

Séjour de 1 nuit en juillet 2023
Réponse de Sarah Holliday le 7 juil. 2023
Thank you for being our guest. We appreciate your feedback and hope to welcome you back the next time you are in the area.

8/10 Bien

Rahmatullah

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Sarah Holliday le 4 juil. 2023
Thank you for being our guest. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Kerry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice staff, very quiet and clean. Would stay again.
Séjour de 1 nuit en juin 2023
Réponse de GM le 9 juin 2023
Thank you for your response.

6/10 Satisfaisant

Myra

Séjour de 5 nuits en mai 2023
Réponse de GM le 22 juin 2023
Thank you for choosing to stay with us..

8/10 Bien

Jamonicus

Les points forts : Personnel et service
It was close to Quantico National Cemetary where I had to go, and a cigar lounge which is what I like to do.
Séjour de 1 nuit en avril 2023
Réponse de Sarah Holliday le 7 mai 2023
Thank you for taking the time to leave a review. We are glad you found our location convenient. We hope to welcome you back soon.

8/10 Bien

Gerard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023
Réponse de GM le 9 juin 2023
Thank you for your support..

8/10 Bien

TIM, RIVERVIEW

Séjour de 1 nuit en avril 2023
Réponse de GM le 9 juin 2023
We really hope you enjoyed you stay.

10/10 Excellent

Linda

Séjour de 3 nuits en avril 2023
Réponse de GM le 9 juin 2023
Thank you for you response.

10/10 Excellent

Rodrick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always great here for me and my children
Séjour de 1 nuit en avril 2023
Réponse de Sarah Holliday le 27 avr. 2023
Thank you for your kind review. We are delighted you enjoyed your stay and look forward to serving you again soon.

2/10 Horrible

Dmitry

Les points faibles : Personnel et service
Undisclosed pet fee $100 per night
Séjour de 1 nuit en avril 2023
Réponse de Sarah Holliday le 7 avr. 2023
Thank you for choosing our hotel and taking the time to share your feedback. Please accept our apologies for any misunderstanding regarding our pet fee. Please know that this fee is standard for most pet-friendly hotels in our area.

8/10 Bien

rabih

Séjour de 1 nuit en avril 2023

8/10 Bien

Deanna

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023

6/10 Satisfaisant

Charles, Stafford

Voyage d’affaires
Breakfast in a bag; relook at how your doing it.
Séjour de 2 nuits en mars 2023
Réponse de Sarah Holliday le 27 mars 2023
Thank you for choosing our hotel. We appreciate your feedback on how we can make our complimentary hot breakfast better. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

SHAYLE

Séjour de 1 nuit en mars 2023

6/10 Satisfaisant

Jannasha

Voyage en famille
Séjour de 1 nuit en février 2023

10/10 Excellent

Silvia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service
Réponse de Sarah Holliday le 31 déc. 2022
Thank you for your kind review. We are happy to know you enjoyed your stay and hope to welcome you back the next time you are in the area.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Pet fee WRONG
False advertising on pet fee. Would’ve stay somewhere else had I known it was $75 when I paid $95 for the room. Completely ruined the stay, we won’t be back. Room ok. Dog hair on bed upon entry. My dog doesn’t even shed bc I’m allergic to pet hair.
Séjour de 1 nuit en décembre 2022
Réponse de Sarah Holliday le 10 déc. 2022
Thank you for being our guest. We are sorry to hear about your disappointing stay. Please accept our apologies for any misunderstanding regarding our pet fee. We welcome the opportunity to provide you with a superior stay in the future.

10/10 Excellent

FELICIA

Séjour de 3 nuits en novembre 2022

4/10 Médiocre

Mohit

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dated rooms and strange smell
Séjour de 1 nuit en octobre 2022
Réponse de Sarah Holliday le 2 nov. 2022
Thank you for being our guest. Please accept our apologies for the issues you experienced during your stay. We have high standards for the cleanliness and maintenance of our guest rooms. We appreciate your feedback and hope to provide you with a superior stay in the future.

8/10 Bien

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great room and facilities, weak TV service
Great accommodations, super helpful staff. TV reception was spotty at times or would drop out for short periods.
Séjour de 3 nuits en octobre 2022
Réponse de Sarah Holliday le 18 oct. 2022
Thank you for choosing our hotel and taking the time to leave a review. It was our pleasure to provide you with excellent accommodations and helpful service. Please accept our apologies for any issues you encountered with the television reception in your guest room. We appreciate your feedback and will use it to ensure future guests do not encounter the same issues.