Avis sur Pirates Pension at Bluebeard's Castle by Capital Vacations
Pirates Pension at Bluebeard's Castle by Capital Vacations
1331 Estate Taarneberg, Bluebeard Loop, St. Thomas, Charlotte Amalie
Avis
8,4
Très bien
8,6/10
Propreté
8,2/10
Personnel et service
8,0/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
13 juin 2011
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
8/10 Bien
Carlos
Voyage en famille
27 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Carlos
Séjour de 3 nuits en mai 2024
10/10 Excellent
Leah
26 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Leah
Séjour de 2 nuits en mai 2024
10/10 Excellent
anneris
25 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
anneris
Séjour de 2 nuits en mai 2024
4/10 Médiocre
Brenda
Voyage en famille, Voyage en couple
21 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Brenda
Séjour de 7 nuits en mai 2024
10/10 Excellent
ANDREA
Voyage en famille
18 mai 2024
ANDREA
Séjour de 4 nuits en mai 2024
4/10 Médiocre
Thomas, Heshan city
Voyage en couple
14 mai 2024
Les points faibles : Propreté et équipements
Thomas
Séjour de 2 nuits en mai 2024
10/10 Excellent
Roderick, Kansas city
2 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Roderick
Séjour de 9 nuits en avril 2024
8/10 Bien
Jared Wayne Wilson
Voyage en couple
1 mai 2024
Les points forts : Propreté
Jared Wayne Wilson
Séjour de 4 nuits en avril 2024
8/10 Bien
Brian
Voyage en couple
24 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Brian
Séjour de 4 nuits en avril 2024
6/10 Satisfaisant
Kyle
22 avr. 2024
Kyle
Séjour de 2 nuits en avril 2024
2/10 Horrible
deneen, Hunker
Voyage en famille
11 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
deneen
Séjour de 7 nuits en avril 2024
Réponse de Management le 23 avr. 2024
We sincerely apologize for the disappointing experience you had during your stay. Your feedback is valuable to us, and we're sorry to hear about the issues you encountered with the check-in process, room cleanliness, maintenance, and noise disturbances from the roosters.Rest assured, we take your concerns seriously and will address them with our team to ensure that such issues are not repeated in the future. We're glad to hear that our bartenders provided excellent service and made a positive impression on your stay.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If there's anything further we can do to assist you, please don't hesitate to reach out.
10/10 Excellent
Debra
10 avr. 2024
Les points forts : Propreté et équipements
Debra
Séjour de 5 nuits en avril 2024
Réponse de Management le 12 avr. 2024
Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.
8/10 Bien
Myron, St Augustine
Voyage en couple
9 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Myron
Séjour de 3 nuits en avril 2024
Réponse de Management le 23 avr. 2024
Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the spacious unit, the stunning views, and the excellent service from our bar and restaurant staff. However, we apologize for the less-than-satisfactory experience with our front desk team. Your comments will be addressed with our staff to ensure that all guests are treated with the utmost respect and professionalism.Regarding the steep hill to the hotel, we understand that it can be challenging for some guests, especially in hot weather. We appreciate your suggestion about getting a car for easier access. Additionally, we regret any inconvenience caused by the lack of nearby swimming options in the ocean.Your input is valuable to us, and we will use it to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
10/10 Excellent
charles
Voyage en groupe
7 avr. 2024
Les points forts : Propreté et équipements
charles
Séjour de 2 nuits en avril 2024
Réponse de Management le 12 avr. 2024
Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.
8/10 Bien
Taisha
Voyage en couple
4 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Taisha
Séjour de 4 nuits en mars 2024
Réponse de Management le 23 avr. 2024
We're delighted to hear that you enjoyed your stay and found our location convenient and our units clean and well-equipped. Thank you for considering our property your "home away from home" – that's exactly the experience we strive to provide for all our guests.Your feedback regarding the food menu options is duly noted, and we appreciate your input. We're always looking for ways to enhance our offerings to better meet the needs and preferences of our guests.Thank you again for choosing to stay with us, and we look forward to welcoming you back in the future.
4/10 Médiocre
Jewelri
4 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Jewelri
Séjour de 4 nuits en mars 2024
Réponse de Management le 23 avr. 2024
We're truly sorry to hear that your experience with our staff did not meet your expectations. Providing a warm and welcoming atmosphere for our guests is a top priority for us, and we regret that we fell short in this regard during your stay.Your feedback is valuable to us, and we will address this issue with our team to ensure that we provide the level of service and hospitality that our guests deserve.We appreciate you bringing this matter to our attention, and we hope for the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.
2/10 Horrible
Richard
Voyage en couple
21 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Richard
Séjour de 7 nuits en mars 2024
Réponse de Management le 2 avr. 2024
We appreciate your feedback and are sorry to hear that your experience fell short of expectations. If there are any specific areas where you believe we can improve, please feel free to let us know. Your input is valuable to us as we continuously strive to enhance our guests' experiences. We hope to have the opportunity to better serve you in the future.
8/10 Bien
James
Voyage en famille
2 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
James
Séjour de 5 nuits en février 2024
Réponse de Management le 2 avr. 2024
Thank you for your glowing review! We're thrilled to hear that you had an excellent experience during your stay with us. It's great to know that you enjoyed the spacious room, stunning harbor views, and the amenities our property has to offer. We strive to provide top-notch service and amenities for all our guests, and we're delighted that you found our staff friendly and enjoyed the meals at our restaurant. We hope to have the pleasure of welcoming you back again soon for another fantastic stay!
6/10 Satisfaisant
Pamela S
Voyage en famille
23 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Pamela S
Séjour de 7 nuits en février 2024
Réponse de Management le 2 avr. 2024
We appreciate your feedback and are sorry to hear that your experience fell short of expectations. If there are any specific areas where you believe we can improve, please feel free to let us know. Your input is valuable to us as we continuously strive to enhance our guests' experiences. We hope to have the opportunity to better serve you in the future.
6/10 Satisfaisant
Maureen
Voyage en famille
17 févr. 2024
Good vacation
Maureen
Séjour de 5 nuits en février 2024
Réponse de Management le 2 avr. 2024
Thank you for taking the time to share your experience. We're glad to hear that overall you enjoyed your stay with us and found your room clean. However, we apologize for any inconvenience caused by the noise from the gym activities below Pirates Pension. We understand that this disrupted your sleep, and we will address this issue with the management of the gym to ensure that such disturbances are minimized in the future.We also appreciate your feedback regarding the upkeep of the grounds. Maintaining a pleasant environment for our guests is important to us, and we will take your comments into consideration as we continue to improve our facilities.We're pleased to know that you enjoyed the view of the harbor. It's one of the highlights of our property, and we're glad you were able to appreciate it.Once again, thank you for choosing to stay with us. We hope to welcome you back in the future for a more peaceful and enjoyable experience.
10/10 Excellent
Voyageur vérifié
Voyage en famille
16 févr. 2024
Les points forts : Propreté et confort de la chambre
Family stay
Voyageur vérifié
Séjour de 4 nuits en janvier 2024
Réponse de Management le 2 avr. 2024
Thank you for your glowing review! We're thrilled to hear that you had an exceptional stay with us and that you enjoyed the incredible views from our property. It's wonderful to know that you found your room clean and that your kids loved the pool and pizza. Providing a clean and enjoyable experience for our guests, especially families, is always our top priority.We appreciate your feedback and hope to welcome you and your family back for another memorable stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
8/10 Bien
Eileen
Voyage en couple
7 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Eileen
Réponse de Management le 2 avr. 2024
We're thrilled to hear that you enjoyed the stunning view of the harbor from your suite's patio terrace! It's wonderful to know that you found the room modern, spacious, and equipped with convenient amenities like a washer/dryer. While we're sorry for any inconvenience caused by the steep hill, we're glad you found alternative transportation options. Your feedback regarding the addition of a lounge chair is duly noted, and we'll certainly consider it for future enhancements. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable experience soon!
10/10 Excellent
david
Voyage en couple
4 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
david
Séjour de 4 nuits en décembre 2023
Réponse de Management le 2 avr. 2024
We're delighted to hear that you enjoyed the great views from both our restaurant and your room balcony during your stay! Providing stunning vistas and a friendly atmosphere is what we strive for. It's fantastic to know that our staff made your experience enjoyable, and we're pleased that you found our location convenient. Thank you for taking the time to share your positive feedback, and we hope to welcome you back soon for another wonderful stay!
8/10 Bien
Billy W
4 févr. 2024
Billy W
Séjour de 3 nuits en janvier 2024
Réponse de Management le 2 avr. 2024
Thank you for your feedback! We're glad to hear that you had a very good experience during your stay with us. If there's anything specific you particularly enjoyed or if there's anything we can improve upon for your next visit, please feel free to let us know. We look forward to welcoming you back in the future!
10/10 Excellent
yujing
31 janv. 2024
Les points forts : Propreté et confort de la chambre
yujing
Séjour de 4 nuits en janvier 2024
6/10 Satisfaisant
Steven
19 janv. 2024
Steven
10/10 Excellent
H
15 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
H
Séjour de 7 nuits en décembre 2023
Réponse de Mikhail le 16 janv. 2024
Greetings "H"Thank you for taking the time to share your comments with us and giving us such an outstanding rating.Respectfully,
10/10 Excellent
karen
14 janv. 2024
karen
Séjour de 2 nuits en janvier 2024
Réponse de Mikhail le 15 janv. 2024
Greetings Karen,Thank you for taking the time to give us such a wonderful rating it is appreciated by our Bluebeards Castle Team.Respectfully,
6/10 Satisfaisant
Steve
Voyage en couple
7 janv. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Steve
Séjour de 2 nuits en janvier 2024
Réponse de Mikhail le 15 janv. 2024
Dear Steve.All of the Pirate Pension Studio Units beds are Queen, the one bedroom units in Pirates Pension are King. We do however apologize that in this particular instance we did not live up to your expectations.Respectfully,
10/10 Excellent
Annetta
4 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Annetta
Séjour de 3 nuits en décembre 2023
Réponse de Mikhail le 15 janv. 2024
Greetings Annetta, Thank you for taking the time to share your comments with us and signing out Claudette, she is defiantly a strong leader and most of all for such an outstanding rating it is appreciated.Respectfully,
8/10 Bien
Andrew
1 janv. 2024
Andrew
Séjour de 1 nuit en décembre 2023
Réponse de Mikhail le 8 janv. 2024
Greetings Andrew,Thank you for tasking the time to give us such a good rating it is appreciated.Regards,Mikhail
8/10 Bien
Voyageur vérifié
29 déc. 2023
Les points forts : Confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Mikhail le 29 déc. 2023
Season Greetings,Thankyou for taking the time to share your most constructive comments with us and giving us such a good rating.Respectfully
10/10 Excellent
Navin
Voyage d’affaires, Voyage en couple
22 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Navin
Séjour de 2 nuits en décembre 2023
Réponse de Mikhail le 23 déc. 2023
Season Greetings Navin,Thank your for taking the time to give us such a fantastic rating, it is truly appreciated.Respectfully,
6/10 Satisfaisant
Angela M
21 déc. 2023
Angela M
Réponse de Management le 2 avr. 2024
Thank you for your feedback. We hope to have the opportunity to exceed your expectations in the future.
10/10 Excellent
Joshuah
20 déc. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Joshuah
Séjour de 5 nuits en décembre 2023
Réponse de Mikhail le 20 déc. 2023
Happy Holidays Joshuah,Thank you for taking the time to share you constructive comment with us, especially the wonderful rating. I have shred your concern w1th our Housekeeping Team.Respectfully,
8/10 Bien
James
Voyage d’affaires
18 déc. 2023
Les points forts : Propreté et confort de la chambre
James
Séjour de 1 nuit en décembre 2023
Réponse de Mikhail le 18 déc. 2023
Greetings James,Thank you for taking the time to give us such a Great rating it is appreciated by our Bluebeards Team,Happy Holidays,
10/10 Excellent
Gary
Voyage en famille
10 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en décembre 2023
Réponse de Mikhail le 11 déc. 2023
Greetings Gary,Thank you for taking the time to share your comments with us and giving us such a great rating it is appreciated. We hope that you visit us again in the not to distant future.Respectfully,
10/10 Excellent
Julie
2 déc. 2023
Julie
Séjour de 1 nuit en décembre 2023
Réponse de Mikhail le 23 déc. 2023
Season Greetings Julie,Thank you for taking the time to give us such a wonderful rating. It is truly appreciated by our Bluebeard's Castle Resort Team.
8/10 Bien
Olga de la Mercedes
Voyage en couple
28 nov. 2023
Olga de la Mercedes
Séjour de 4 nuits en novembre 2023
Réponse de Mikhail le 11 déc. 2023
Greetings Olga de la Mercedes,Thank you for taking the time to share your comments with us they are appreciated by our Bluebeard's Team.Respectfully
8/10 Bien
Meshelle
24 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Meshelle
Séjour de 2 nuits en novembre 2023
Réponse de Mikhail le 11 déc. 2023
Greetings Meshelle,Thank you for taking the time to give us such an great rating it is appreciated by our Bluebeards Team.Respectfully,
10/10 Excellent
Carrie
Voyage d’affaires
16 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Carrie
Séjour de 1 nuit en novembre 2023
Réponse de Mikhail le 16 nov. 2023
Greetings Carrie,Thank you for taking the time to give us such a wonderful rating it is appreciated by our Bluebeards Team,Respectfully,Mikhail
10/10 Excellent
Neressa
11 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Neressa
Séjour de 1 nuit en novembre 2023
Réponse de Mikhail le 13 nov. 2023
Greetings Neressa,Thankyou for taking the time to give us such a wonderful rating - our Bluebeards Team aooreciate it.Respectfully,Mikhail
10/10 Excellent
Ned
Voyage en couple
5 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Ned
Séjour de 1 nuit en novembre 2023
Réponse de Mikhail le 6 nov. 2023
Greetings Ned,Thank you for taking the time to share your comments with us and giving us such a wonderful rating. Our Bluebeards Team appreciates it.Respectfully,
10/10 Excellent
Monetrick
Voyage en famille
28 oct. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Monetrick
Séjour de 2 nuits en octobre 2023
Réponse de Mikhail le 30 oct. 2023
Greetings MonetrickThank you for taking the time to share you comments with us and the outstanding rating is appreciated by our Bluebeards Team.Respectfully,
8/10 Bien
Randall
25 oct. 2023
Les points forts : Propreté et confort de la chambre
Randall
Séjour de 1 nuit en octobre 2023
Réponse de Mikhail le 25 oct. 2023
Greetings Randall,Thank you for taking the time to give us such a great rating, it is appreciated.Respectfully,
10/10 Excellent
Amy Jo
Voyage en famille
22 oct. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Amy Jo
Séjour de 1 nuit en octobre 2023
Réponse de Mikhail le 6 nov. 2023
Dear Amy Jo,I want to personally thankyou for sharing your comments with us and giving us such a wonderful rating, Bluebeards has changed over the years and glad you can see the effort being put into moving it in a positive direction.Respectfully,
10/10 Excellent
MIGDALIA, Hato Rey
12 oct. 2023
MIGDALIA
Séjour de 1 nuit en octobre 2023
Réponse de Mikhail le 6 nov. 2023
Greetings Migdalia,Thank you for giving us such a wonderful rating it is appreciated by our Team.Respectfully,
10/10 Excellent
Leslie
10 oct. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Leslie
Séjour de 3 nuits en octobre 2023
Réponse de Mikhail le 10 oct. 2023
Greetings Leslie Thank you for taking the time to share your comments with us - they are appreciated by our Bluebeards Team.We look forward to hosting you again in the not to distant future.Respectfully
10/10 Excellent
Matthew
6 sept. 2023
Matthew
Séjour de 1 nuit en août 2023
Réponse de Mikhail le 10 oct. 2023
Greetings Matthew - Thank you for taking the time to give us such a wonderful rating, its appreciated.,Respectfully,