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Avis sur Pirates Pension at Bluebeard's Castle by Capital Vacations

3 out of 5
Pirates Pension at Bluebeard's Castle by Capital Vacations
1331 Estate Taarneberg, Bluebeard Loop, St. Thomas, Charlotte Amalie

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 264 avis sur 560." "
Note des voyageurs de 8 (Bien), d’après 177 avis sur 560." "
Note des voyageurs de 6 (Satisfaisant), d’après 61 avis sur 560." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 560." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 560." "

8,6/10

Propreté

8,2/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Xavier, Montreal

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Bluebeards Pirates pension : Charlotte Amalie
Hotel tres bien situé à St-Thomas. Chambre rénovée, belle piscine, bar sympathique, 2 bons restaurants à la carte sur place. Seul bémol, le service à la chambre, nous attendons encore des serviettes propres!. Très bon rapport qualité prix, recomandons cet Hotel.

8/10 Bien

Carlos

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Awesome view to the Havensight bay area from the balconies. Plenty of free parking spaces. Good restaurant on property. Clean, spacious rooms with everything you would need. No housekeeping though (you have to leave sheets/towels outside to have them changed). Would return!!
Séjour de 3 nuits en mai 2024

10/10 Excellent

Leah

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I love this hotel already planning on booking again with my kids. Came out here alone and they made me feel safe and helped me to get around.
Séjour de 2 nuits en mai 2024

10/10 Excellent

anneris

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Goood
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Brenda

Voyage en famille, Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Room was not very clean. Floors were dirty. There was tissue paper in night stand. Floors had pubic hair on the floor by toilet. Lots of hair on the shower drain.
Séjour de 7 nuits en mai 2024

10/10 Excellent

ANDREA

Voyage en famille
Beautiful view
Séjour de 4 nuits en mai 2024

4/10 Médiocre

Thomas, Heshan city

Voyage en couple
Les points faibles : Propreté et équipements
rooms were not in the hotel but in guesthouses only reachable by Car no houskeeping available basics like waterbottles not available . also not available against money check out time 10 am otherwise 75usd payment
Séjour de 2 nuits en mai 2024

10/10 Excellent

Roderick, Kansas city

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
There was a Sick Rooster that sounded like Louis Armstrong when it crow's
Séjour de 9 nuits en avril 2024

8/10 Bien

Jared Wayne Wilson

Voyage en couple
Les points forts : Propreté
Nice average place to stay that’s cost effective. I’d stay there again if traveling back to Saint Thomas.
Séjour de 4 nuits en avril 2024

8/10 Bien

Brian

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
4 out of five stars, a few minor hiccups…I must say, the bars and restaurant were on point, as well ast the staff all around!!!
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

Kyle

Séjour de 2 nuits en avril 2024

2/10 Horrible

deneen, Hunker

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
At check in, the front desk had no enthusiasm, uninformative, no sense of welcoming. Did not even supply a map of the resort?? until I asked. There's absolutely no room cleaning service. When we finally got to the room the shower door handle fell off and hit my mother hand. The window in the bathroom will not close you cannot adjust the blinds. The front entry door shows light through that it's not sealed, thank goodness we didn't need to use the washer dryer as the dryer had rust in it. You will get awake every morning from 3:00 a.m. until 6:00 a.m. with roosters crowing. The only best thing at the location was the bartenders. Bo, Lisa and ?Lisa's husband were wonderful.
Séjour de 7 nuits en avril 2024
Réponse de Management le 23 avr. 2024
We sincerely apologize for the disappointing experience you had during your stay. Your feedback is valuable to us, and we're sorry to hear about the issues you encountered with the check-in process, room cleanliness, maintenance, and noise disturbances from the roosters.Rest assured, we take your concerns seriously and will address them with our team to ensure that such issues are not repeated in the future. We're glad to hear that our bartenders provided excellent service and made a positive impression on your stay.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If there's anything further we can do to assist you, please don't hesitate to reach out.

10/10 Excellent

Debra

Les points forts : Propreté et équipements
Beautiful the view was absolutely breathtaking
Séjour de 5 nuits en avril 2024
Réponse de Management le 12 avr. 2024
Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.

8/10 Bien

Myron, St Augustine

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The stay was very good. The unit we had was a large 1 bedroom with an amazing view. The staff at the bars and restaurant were excellent. The pool was nice but very shallow. The gym was great with an amazing view. The downsides were the front desk staff. Every person we encountered treated you like it was agony to have to do anything for you. Also the very steep hill to the hotel is very challenging if you are not in good shape. Make sure to get a car if you are unable to walk up steep hills especially in the heat. The last item that was a downside is, you are over the marina so there is nowhere to swim nearby in the ocean. I will not stay here again based on the downsides.
Séjour de 3 nuits en avril 2024
Réponse de Management le 23 avr. 2024
Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the spacious unit, the stunning views, and the excellent service from our bar and restaurant staff. However, we apologize for the less-than-satisfactory experience with our front desk team. Your comments will be addressed with our staff to ensure that all guests are treated with the utmost respect and professionalism.Regarding the steep hill to the hotel, we understand that it can be challenging for some guests, especially in hot weather. We appreciate your suggestion about getting a car for easier access. Additionally, we regret any inconvenience caused by the lack of nearby swimming options in the ocean.Your input is valuable to us, and we will use it to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Excellent

charles

Voyage en groupe
Les points forts : Propreté et équipements
Loved it !
Séjour de 2 nuits en avril 2024
Réponse de Management le 12 avr. 2024
Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.

8/10 Bien

Taisha

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice location unit clean with everything you need. home away from home. I would have loved if they had more options on the food menu but overall it was beautiful stay
Séjour de 4 nuits en mars 2024
Réponse de Management le 23 avr. 2024
We're delighted to hear that you enjoyed your stay and found our location convenient and our units clean and well-equipped. Thank you for considering our property your "home away from home" – that's exactly the experience we strive to provide for all our guests.Your feedback regarding the food menu options is duly noted, and we appreciate your input. We're always looking for ways to enhance our offerings to better meet the needs and preferences of our guests.Thank you again for choosing to stay with us, and we look forward to welcoming you back in the future.

4/10 Médiocre

Jewelri

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Only enjoyed the view from my room. Staff does not give that approachable vibe nor guest friendly attitude
Séjour de 4 nuits en mars 2024
Réponse de Management le 23 avr. 2024
We're truly sorry to hear that your experience with our staff did not meet your expectations. Providing a warm and welcoming atmosphere for our guests is a top priority for us, and we regret that we fell short in this regard during your stay.Your feedback is valuable to us, and we will address this issue with our team to ensure that we provide the level of service and hospitality that our guests deserve.We appreciate you bringing this matter to our attention, and we hope for the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.

2/10 Horrible

Richard

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property and rooms were outdated and dirty. Staff was not helpful at all.
Séjour de 7 nuits en mars 2024
Réponse de Management le 2 avr. 2024
We appreciate your feedback and are sorry to hear that your experience fell short of expectations. If there are any specific areas where you believe we can improve, please feel free to let us know. Your input is valuable to us as we continuously strive to enhance our guests' experiences. We hope to have the opportunity to better serve you in the future.

8/10 Bien

James

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent property and view of the harbor. Room was spacious with well maintained decor. Plenty of electrical outlets. Restaurant was open and facing the harbor. Friendly staff and excellent meals. Pool area was large and clean with open bar / restaurant along side.
Séjour de 5 nuits en février 2024
Réponse de Management le 2 avr. 2024
Thank you for your glowing review! We're thrilled to hear that you had an excellent experience during your stay with us. It's great to know that you enjoyed the spacious room, stunning harbor views, and the amenities our property has to offer. We strive to provide top-notch service and amenities for all our guests, and we're delighted that you found our staff friendly and enjoyed the meals at our restaurant. We hope to have the pleasure of welcoming you back again soon for another fantastic stay!

6/10 Satisfaisant

Pamela S

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
First time in St Thomas, stayed at Pirate Mansion for 7 nights with my 11 years old boy. Let me advise some people. I owe es business and I hate to leave bad reviews but it’s not fair for us as a tourist to expend money and services is bad. When you get off from the airport get ready to wait for a taxi for about 1 hour, there is no Uber, no private taxi, when we finally arrived to the hotel the welcoming was terrible, the lady’s at the front desk were like they were boring, moody and hate their job. My room was in down in the hills, and then had to go down to the second floor, the doorman drove us and not even offered help with the luggage’s, still tipped him with $7.00. The room was all dirty, I went to the lobby and to let them know and showed them pictures and they didn’t care. I said okey, I am here let me try to make the best of this trip. You better be on shape because it’s a lot of walking, ups and down. Taxi are expensive, they charges by person, even if it’s a baby. You can’t walk because it takes you 30 minus to go anywhere by walking, by cars about 3-7 minutes. The taxi are not that nice but thanks God I found a good one - He is very respectful, on time and will take you anywhere. Best beaches, Lindquist beach omg 😍😍 the best beach ever - $7 dollar, you have to bring food and drinks, they have no restaurants, but it’s gorgeous, calm, clear , quiet- honeymoon beach, magen’s bay beach - avoid cokie beach.
Séjour de 7 nuits en février 2024
Réponse de Management le 2 avr. 2024
We appreciate your feedback and are sorry to hear that your experience fell short of expectations. If there are any specific areas where you believe we can improve, please feel free to let us know. Your input is valuable to us as we continuously strive to enhance our guests' experiences. We hope to have the opportunity to better serve you in the future.

6/10 Satisfaisant

Maureen

Voyage en famille
Good vacation
We enjoyed our stay. The grounds could use some upkeep. Our room was clean. There is a gym of some type right below pirates pension, a couple mornings we were woken up by an instructor with a bullhorn at 5:30am doing some type of boot camp in the parking lot. Nice view of harbor
Séjour de 5 nuits en février 2024
Réponse de Management le 2 avr. 2024
Thank you for taking the time to share your experience. We're glad to hear that overall you enjoyed your stay with us and found your room clean. However, we apologize for any inconvenience caused by the noise from the gym activities below Pirates Pension. We understand that this disrupted your sleep, and we will address this issue with the management of the gym to ensure that such disturbances are minimized in the future.We also appreciate your feedback regarding the upkeep of the grounds. Maintaining a pleasant environment for our guests is important to us, and we will take your comments into consideration as we continue to improve our facilities.We're pleased to know that you enjoyed the view of the harbor. It's one of the highlights of our property, and we're glad you were able to appreciate it.Once again, thank you for choosing to stay with us. We hope to welcome you back in the future for a more peaceful and enjoyable experience.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Family stay
Dont be a bum, dont be a leech"-shakil. Exceptional stay, the view is incredible.the rooms are clean. Kids loved the pool and pizza.
Séjour de 4 nuits en janvier 2024
Réponse de Management le 2 avr. 2024
Thank you for your glowing review! We're thrilled to hear that you had an exceptional stay with us and that you enjoyed the incredible views from our property. It's wonderful to know that you found your room clean and that your kids loved the pool and pizza. Providing a clean and enjoyable experience for our guests, especially families, is always our top priority.We appreciate your feedback and hope to welcome you and your family back for another memorable stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

8/10 Bien

Eileen

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The property is high up on a steep hill which is great for the view but tough when you are walking up it! We were smart enough to take a cab up the hill after having walked down to the town. Our suite faced the harbor where the cruise ships were docked and we thoroughly enjoyed sitting on the patio terrace, relaxing and admiring the view. A lounge chair on the terrace would've made it even better but we were content with chairs and a table. The room was modern and spacious with a washer/dryer (no detergent provided) and decent kitchen facility while the queen size bed was comfortable. We ate tasty sandwiches in the restaurant, had a (weak) pina colada at the pool bar, and both spots had a chill vibe and open air ambience. It was a short taxi ride ($15pp) from the airport and it took about half hour tax ride over to Sapphire Beach from Pirates' Pension ($20pp).
Réponse de Management le 2 avr. 2024
We're thrilled to hear that you enjoyed the stunning view of the harbor from your suite's patio terrace! It's wonderful to know that you found the room modern, spacious, and equipped with convenient amenities like a washer/dryer. While we're sorry for any inconvenience caused by the steep hill, we're glad you found alternative transportation options. Your feedback regarding the addition of a lounge chair is duly noted, and we'll certainly consider it for future enhancements. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable experience soon!

10/10 Excellent

david

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great views from both the restraunt and room balcony.friendly staff great location.
Séjour de 4 nuits en décembre 2023
Réponse de Management le 2 avr. 2024
We're delighted to hear that you enjoyed the great views from both our restaurant and your room balcony during your stay! Providing stunning vistas and a friendly atmosphere is what we strive for. It's fantastic to know that our staff made your experience enjoyable, and we're pleased that you found our location convenient. Thank you for taking the time to share your positive feedback, and we hope to welcome you back soon for another wonderful stay!

8/10 Bien

Billy W

Séjour de 3 nuits en janvier 2024
Réponse de Management le 2 avr. 2024
Thank you for your feedback! We're glad to hear that you had a very good experience during your stay with us. If there's anything specific you particularly enjoyed or if there's anything we can improve upon for your next visit, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

yujing

Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en janvier 2024

6/10 Satisfaisant

Steven

10/10 Excellent

H

Les points forts : Propreté et infrastructures et conditions de l’hébergement
It had great views, accessible to downtown and friendly male staff.
Séjour de 7 nuits en décembre 2023
Réponse de Mikhail le 16 janv. 2024
Greetings "H"Thank you for taking the time to share your comments with us and giving us such an outstanding rating.Respectfully,

10/10 Excellent

karen

Séjour de 2 nuits en janvier 2024
Réponse de Mikhail le 15 janv. 2024
Greetings Karen,Thank you for taking the time to give us such a wonderful rating it is appreciated by our Bluebeards Castle Team.Respectfully,

6/10 Satisfaisant

Steve

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
I specifically chose this room over another because it stated there was a king bed. The bed was actually a full. When we asked staff, they said all beds in the pension were queen. It was not. I slept on the pullout couch because there was no way we'd both sleep comfortably on that tiny bed. Overall an average stay, but felt misled.
Séjour de 2 nuits en janvier 2024
Réponse de Mikhail le 15 janv. 2024
Dear Steve.All of the Pirate Pension Studio Units beds are Queen, the one bedroom units in Pirates Pension are King. We do however apologize that in this particular instance we did not live up to your expectations.Respectfully,

10/10 Excellent

Annetta

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Loved my room with a view of the harbor. The manager Claudette was very helpful and responsive.
Séjour de 3 nuits en décembre 2023
Réponse de Mikhail le 15 janv. 2024
Greetings Annetta, Thank you for taking the time to share your comments with us and signing out Claudette, she is defiantly a strong leader and most of all for such an outstanding rating it is appreciated.Respectfully,

8/10 Bien

Andrew

Séjour de 1 nuit en décembre 2023
Réponse de Mikhail le 8 janv. 2024
Greetings Andrew,Thank you for tasking the time to give us such a good rating it is appreciated.Regards,Mikhail

8/10 Bien

Voyageur vérifié

Les points forts : Confort de la chambre
Lejligheden var vist en timeshare. Enkelte medarbejdere i receptionen virkede neutrale uden energi. Faciliteter og hele stedet var virkelig godt. Fantastisk udsigt fra pensionens lejligheder.
Séjour de 1 nuit en décembre 2023
Réponse de Mikhail le 29 déc. 2023
Season Greetings,Thankyou for taking the time to share your most constructive comments with us and giving us such a good rating.Respectfully

10/10 Excellent

Navin

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Mikhail le 23 déc. 2023
Season Greetings Navin,Thank your for taking the time to give us such a fantastic rating, it is truly appreciated.Respectfully,

6/10 Satisfaisant

Angela M

It’s ok
Réponse de Management le 2 avr. 2024
Thank you for your feedback. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Joshuah

Les points forts : Équipements et infrastructures et conditions de l’hébergement
The hotel room smelled musty.
Séjour de 5 nuits en décembre 2023
Réponse de Mikhail le 20 déc. 2023
Happy Holidays Joshuah,Thank you for taking the time to share you constructive comment with us, especially the wonderful rating. I have shred your concern w1th our Housekeeping Team.Respectfully,

8/10 Bien

James

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Mikhail le 18 déc. 2023
Greetings James,Thank you for taking the time to give us such a Great rating it is appreciated by our Bluebeards Team,Happy Holidays,

10/10 Excellent

Gary

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful views, pleasant staff, great location. Property is well kept.
Séjour de 1 nuit en décembre 2023
Réponse de Mikhail le 11 déc. 2023
Greetings Gary,Thank you for taking the time to share your comments with us and giving us such a great rating it is appreciated. We hope that you visit us again in the not to distant future.Respectfully,

10/10 Excellent

Julie

Séjour de 1 nuit en décembre 2023
Réponse de Mikhail le 23 déc. 2023
Season Greetings Julie,Thank you for taking the time to give us such a wonderful rating. It is truly appreciated by our Bluebeard's Castle Resort Team.

8/10 Bien

Olga de la Mercedes

Voyage en couple
We had a nice time. Friendly staff. Close to downtown and to Yacht Heaven Marina.
Séjour de 4 nuits en novembre 2023
Réponse de Mikhail le 11 déc. 2023
Greetings Olga de la Mercedes,Thank you for taking the time to share your comments with us they are appreciated by our Bluebeard's Team.Respectfully

8/10 Bien

Meshelle

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Mikhail le 11 déc. 2023
Greetings Meshelle,Thank you for taking the time to give us such an great rating it is appreciated by our Bluebeards Team.Respectfully,

10/10 Excellent

Carrie

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bluebeards is a nice reasonably priced option for the area. The resort is a little tired in some areas but its very clean and the staff is wonderful!
Séjour de 1 nuit en novembre 2023
Réponse de Mikhail le 16 nov. 2023
Greetings Carrie,Thank you for taking the time to give us such a wonderful rating it is appreciated by our Bluebeards Team,Respectfully,Mikhail

10/10 Excellent

Neressa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Mikhail le 13 nov. 2023
Greetings Neressa,Thankyou for taking the time to give us such a wonderful rating - our Bluebeards Team aooreciate it.Respectfully,Mikhail

10/10 Excellent

Ned

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
This is the place for an overnight. Roomy. Cool. Clean. Central location. Maybe should have stayed here a week.
Séjour de 1 nuit en novembre 2023
Réponse de Mikhail le 6 nov. 2023
Greetings Ned,Thank you for taking the time to share your comments with us and giving us such a wonderful rating. Our Bluebeards Team appreciates it.Respectfully,

10/10 Excellent

Monetrick

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This property is in the middle of town, so everything was quickly accessible. Beautiful view, quiet surroundings, great food at the restaurant, staff were very helpful.
Séjour de 2 nuits en octobre 2023
Réponse de Mikhail le 30 oct. 2023
Greetings MonetrickThank you for taking the time to share you comments with us and the outstanding rating is appreciated by our Bluebeards Team.Respectfully,

8/10 Bien

Randall

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Mikhail le 25 oct. 2023
Greetings Randall,Thank you for taking the time to give us such a great rating, it is appreciated.Respectfully,

10/10 Excellent

Amy Jo

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We have been coming here since 1984. We have experienced the up-and-down of this resort, but are glad to see it doing well again.
Séjour de 1 nuit en octobre 2023
Réponse de Mikhail le 6 nov. 2023
Dear Amy Jo,I want to personally thankyou for sharing your comments with us and giving us such a wonderful rating, Bluebeards has changed over the years and glad you can see the effort being put into moving it in a positive direction.Respectfully,

10/10 Excellent

MIGDALIA, Hato Rey

Séjour de 1 nuit en octobre 2023
Réponse de Mikhail le 6 nov. 2023
Greetings Migdalia,Thank you for giving us such a wonderful rating it is appreciated by our Team.Respectfully,

10/10 Excellent

Leslie

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
My first time visiting the islands. Everyone at the hotel was very accommodating and I felt very safe. The room was amazing and the view was astonishing. I would love to stay here anytime I visit.
Séjour de 3 nuits en octobre 2023
Réponse de Mikhail le 10 oct. 2023
Greetings Leslie Thank you for taking the time to share your comments with us - they are appreciated by our Bluebeards Team.We look forward to hosting you again in the not to distant future.Respectfully

10/10 Excellent

Matthew

Séjour de 1 nuit en août 2023
Réponse de Mikhail le 10 oct. 2023
Greetings Matthew - Thank you for taking the time to give us such a wonderful rating, its appreciated.,Respectfully,