Avis
7,6
Bien
7,2/10
Propreté
5,4/10
Personnel et service
8,0/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
Avis
8 mars 2024
Séjour de 1 nuit en mars 2024
2/10 Horrible
Lavanya
Voyage en famille
12 sept. 2023
Les points faibles : Propreté et confort de la chambre
Mosquitoes/Bed Bugs and poor amenities
Lavanya
Séjour de 3 nuits en août 2023
6/10 Satisfaisant
Annmarie
13 juil. 2023
Annmarie
Séjour de 2 nuits en juillet 2023
10/10 Excellent
GARY
Voyage d’affaires
7 mai 2023
Les points forts : Propreté et confort de la chambre
Great view & place to stay.
GARY
Séjour de 6 nuits en avril 2023
10/10 Excellent
Richie
Voyage en couple
12 avr. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Richie
10/10 Excellent
Mindy
3 avr. 2023
Mindy
Séjour de 5 nuits en mars 2023
10/10 Excellent
Nancy
9 févr. 2023
Nancy
Séjour de 1 nuit en février 2023
10/10 Excellent
Shana
Voyage en famille
24 juil. 2022
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Shana
Séjour de 1 nuit en juillet 2022
10/10 Excellent
CARLOS, MAYAGUEZ
1 mai 2022
CARLOS
Séjour de 2 nuits en avril 2022
2/10 Horrible
Gur Prashad Jim
7 févr. 2022
Les points faibles : Infrastructures et conditions de l’hébergement
Gur Prashad Jim
Séjour de 1 nuit en février 2022
10/10 Excellent
Stephen
Voyage en couple
2 janv. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Stephen
Séjour de 5 nuits en décembre 2021
Réponse de Ronita le 29 janv. 2022
Thank you for such an amazing review Stephen! We really appreciate it and are thrilled that you enjoyed your stay with us! We hope to see you back soon!
10/10 Excellent
Voyageur vérifié
3 mai 2021
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mai 2021
Réponse de RM le 13 juin 2021
Thank you! We are so happy you enjoyed your stay!
6/10 Satisfaisant
Mark
8 févr. 2020
Mark
Séjour de 4 nuits en février 2020
6/10 Satisfaisant
Voyageur vérifié
Voyage en couple
27 janv. 2020
Les points forts : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en janvier 2020
Réponse de RM. The Management le 28 janv. 2020
Dear Austin Mack (a/k/a Anonymous),
Your comments are unwarranted and factually incorrect. It is a strange coincidence that right after I called you about the bedsheets being torn, you posted a scathing review!
First of all, I contacted you about the damage within 24 hours of your check-out, not "days" later!
Secondly, you admitted that the sheets were in perfect condition when you checked in, however three nights later, you left the sheets with a huge rip in it. The pictures of the sheet were sent to you before removing them from the bed. Exactly as you left them, but you insisted that you knew nothing about it and the sheets ripped in the "washer".
The apartment is thoroughly cleaned after each guest leaves, and if you saw a cockroach, it is because it may have gotten in from outside. We live in a tropical paradise, where many animals and insects thrive. The occasional spider, ant or roach makes an appearance, just like the lizards and iguanas who live among us, and are part and parcel of our island life. We have a monthly pest service at our property for this reason.
FYI, our property just won the 2020 Guest Review Award with an overall score of 9.2/10, so I think that speaks for itself. This outweighs the disgruntled guest who refuses to do the right thing and take responsibility for damage, instead choosing to post a nasty review! Don't worry, Mr. Mack, we will replace the sheets ourselves, and hope that future guests will see all the great reviews we have received and disregard yours!
Thank you!
4/10 Médiocre
Voyageur vérifié
14 juil. 2019
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en juillet 2019
Réponse de Management le 15 juil. 2019
Dear Anonymous Guest,
We strive to make every stay a great one, and we are so glad you enjoyed the sweeping harbor views from the two decks. All of our five apartments are thoroughly cleaned before every stay. In fact, you arrived during the cleaning process and were witness to this as the floors had just been freshly mopped. If anything was overlooked, such as the ceiling fan, please accept our apologies. Regarding your comment about seeing a roach, we have a regular exterminator service, but since we live on an island where insects thrive, once in a while a stray ant or roach may be found exploring. You are the first guest to have a complaint, and while we appreciate your honesty, we will continue to do better.
Thank you.