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Avis sur Sonesta Simply Suites St Louis Earth City

2 out of 5
Sonesta Simply Suites St Louis Earth City
3250 Rider Trl S, Earth City, MO

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 327 avis sur 565." "
Note des voyageurs de 8 (Bien), d’après 145 avis sur 565." "
Note des voyageurs de 6 (Satisfaisant), d’après 49 avis sur 565." "
Note des voyageurs de 4 (Médiocre), d’après 19 avis sur 565." "
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 565." "

8,8/10

Propreté

9,2/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Céline

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Une suite relativement grande et confortable, pas très dispendieuse permet un long séjour avec commodités de lessive et repas minimals .
Séjour de 15 nuits en août 2022
Réponse de Frank le 22 août 2022
Thank you Celine ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too ! Glad you had a great stay and I hope we see you again !Take care, Frank

2/10 Horrible

Victoria

Les points faibles : Propreté
Do not book. Suite smelled of dog urine brought it up and nothing changed.
Séjour de 5 nuits en mai 2024

8/10 Bien

Taetae

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I wish that housekeeping wasnt just for people who stayed a week or longer
Séjour de 4 nuits en mai 2024
Réponse de The Sonesta Simply Suites team le 22 mai 2024
Thank you for taking the time to share your feedback Taetae. We greatly appreciate it.Thank you again and take care, The Sonesta Simply Suites team

10/10 Excellent

David, Carpentersville

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was great and we were able to bring our dog. The person at the counter really helped us out setting us up on the first floor right by a door in the event he really had to go during the middle of the night. Great place for the price!
Séjour de 1 nuit en mai 2024
Réponse de Frank le 21 mai 2024
Thank you for the great review of our hotel David ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon Sir !Take care, Frank

6/10 Satisfaisant

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Other than the faucet in the tub/shower being really loose, it was your regular hotel.
Séjour de 4 nuits en mai 2024
Réponse de The Sonesta Simply Suites team le 13 mai 2024
Thank you for taking the time to share your feedback Jennifer. We greatly appreciate it.Thank you for staying with us and take care, The Sonesta Simply Suites team

10/10 Excellent

Cortez

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property
Séjour de 2 nuits en avril 2024
Réponse de The Sonesta Simply Suites team le 19 avr. 2024
Thank you for the great review of our hotel Cortez ! We greatly appreciate the feedback and will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, The Simply Suites team

10/10 Excellent

Arthur

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Incredibly clean.
Séjour de 2 nuits en mars 2024
Réponse de The Sonesta Simply Suites team le 1 avr. 2024
Thank you for the great review of our hotel Arthur ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

6/10 Satisfaisant

Alan

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
They do not have king size beds, there was a dog barking a lot of the night even after notifying the front desk. The it was hot in the room and we could not control the temperature in the room.
Séjour de 1 nuit en mars 2024
Réponse de The Simply Suites team le 27 mars 2024
Thank you for your feedback Alan. We greatly appreciate it and thank you for letting us know about the thermostat and the barking dog. We will address both immediately. This really helps make us better. Thank you again and I hope you will give us a chance to see you again in the future.Take care, The Sonesta Simply Suites team

10/10 Excellent

Alfred

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Frank le 27 mars 2024
Thank you for the great review of our hotel Alfred ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de The Simply Suites team le 22 mars 2024
Thank you for the great review of our hotel Michael ! We greatly appreciate the feedback and will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, The Sonesta team

10/10 Excellent

Arutyun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 16 nuits en février 2024
Réponse de Frank le 28 févr. 2024
Thank you for the great review of our hotel Arutyun ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

6/10 Satisfaisant

Jackson

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 3 nuits en février 2024
Réponse de The Simply Suites team le 19 févr. 2024
Thank you for taking the time to share your feedback Jackson. We greatly appreciate it. Thank you again and take care, The Sonesta Simply Suites team

6/10 Satisfaisant

Lauren

Séjour de 2 nuits en février 2024
Réponse de Frank le 20 mars 2024
Thank you Lauren. We greatly appreciate the feedback and I will share with the staff. Thank you again I hope we see you again !Take care, Frank

8/10 Bien

Joe

Les points forts : Propreté, personnel et service, confort de la chambre
Nice stay at a decent price.
Stayed here several times. Will stay here again. The only negative, I noticed it was starting to wear down a bit. Shower had low pressure, bathroom sink was cracked, A/C unit support piece sticking out. So a little maintenance would help bring back to a nice place to stay. But overall for the price, I will stay again....
Séjour de 4 nuits en janvier 2024
Réponse de Frank le 5 févr. 2024
Thank you for the great review of our hotel Joe ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too ! Really appreciate you letting me know about the maintenance items as well and we will address ASAP.Glad you had a great stay and I hope we see you again very soon !Take care Sir, Frank

10/10 Excellent

Robert

Séjour de 1 nuit en février 2024
Réponse de Frank le 5 févr. 2024
Thank you for the great review of our hotel Robert ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care Sir, Frank

6/10 Satisfaisant

Joel

Voyage d’affaires
Les points forts : Personnel et service
Customer service was great- Grey (or Greg?) was so friendly. The room was spacious, but there was a note on the door indicating that the carpet was damp - I presume from cleaning. But it was more than damp- it was just plain wet. There was no soap in the room (I had to go back down to the front desk and retrieve some). The bedding had numerous holes in it and was clearly worn. There were other significant signs of wear and tear in the room, including a very leaky bath faucet when you showered. I had a comfortable enough stay for one night but I don’t think I would stay here again.
Séjour de 1 nuit en février 2024
Réponse de Frank le 5 févr. 2024
Thank you for taking the time to share your feedback Joel. I am so sorry you experienced us in this way and I sincerely apologize. I appreciate your feedback and am truly sorry for the issues you noticed. We are better than that and I will address this immediately. Thank you for bringing this to my attention. I do hope you can give us a chance in the future. I am fully committed to making sure we are better prepared going forward.Thank you again and take care, Frank

4/10 Médiocre

Natoya

Séjour de 14 nuits en janvier 2024
Réponse de The Sonesta Simply Suites team le 5 févr. 2024
Thank you for taking the time to share your feedback. We are deeply sorry you had a poor experience. Thank you again and take care, The Sonesta Simply Suites team

6/10 Satisfaisant

Natoya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable room but immature young male worker
The room was really comfortable and clean but the problem i have is that the employees are so disrespectful. Speaking ill of paying customers is unacceptable. I’m speaking on more of the men that work on floors. The women were respectful which I appreciated. The young men need training on how to speak about visitors. That person knows who they are. I believe that it was the young maintenance guy. Very immature I might add. Front desk people were nice. So all wasn’t bad. Room really comfortable and clean.
Séjour de 2 nuits en janvier 2024
Réponse de Frank le 1 févr. 2024
Thank you for taking the time to share your feedback Natoya. In order to gather more information, I will be reaching out to you via a phone call to discuss this situation you describe. Thank you again and take care, Frank

10/10 Excellent

Chasity

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Frank le 29 janv. 2024
Thank you for the great review of our hotel Chasity ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Probably makes sense for families
I was expecting a hotel, which it is not. I stepped in and there was no one to great me or answer to the bell. The room was a large studio. It had a noisy fridge (had to shut it down) and TV was just line channels. I did not appreciate being charged 5 dollars per day of parking and not getting an invoice for reimbursement purposes. I did not check beforehand given that I never had to pay for parking in lodgings off the highway.
Séjour de 3 nuits en janvier 2024
Réponse de The Sonesta Simply Suites team le 29 janv. 2024
Thank you for taking the time to share your feedback and we are deeply sorry you had a poor experience. Thank you again and take care, The Sonesta Simply Suites team

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Frank le 29 janv. 2024
Thank you for the great review of our hotel Eric ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Frank le 12 janv. 2024
Thank you for the great review of our hotel Christina ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Tracy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Frank le 11 janv. 2024
Thank you for the great review of our hotel Tracy ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Heather, Black Jack

Séjour de 1 nuit en décembre 2023
Réponse de Frank le 16 janv. 2024
Thank you for the great review of our hotel Heather ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again in the future !Take care, Frank

10/10 Excellent

Greg

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were traveling in route to Southern Indiana from Nebraska, we're looking for a place for overnight and convenient access to the Arch, this place MORE than fit the need, GREAT customer service experience and wonderful accomodations. THANK YOU SOOO MUCH 👍👍🙂🙂
Séjour de 1 nuit en décembre 2023
Réponse de Frank le 1 févr. 2024
Thank you for the great review of our hotel Greg ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care Sir, Frank

10/10 Excellent

Sylvia

Séjour de 1 nuit en décembre 2023
Réponse de Frank le 11 janv. 2024
Thank you for the great review of our hotel Sylvia ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Angela

Les points forts : Propreté
Excellent customer service Greg the front desk
Séjour de 1 nuit en décembre 2023
Réponse de Frank le 14 déc. 2023
Thank you for the great review of our hotel Angela ! We greatly appreciate the feedback and I will share with Greg today. He will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

8/10 Bien

Juan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was really quiet and a chill place
Réponse de Frank le 19 févr. 2024
Thank you for the great review of our hotel Juan ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

CJ

Les points forts : Propreté et personnel et service
Réponse de Frank le 19 févr. 2024
Thank you for the great review of our hotel CJ ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Frank le 5 déc. 2023
Thank you for the great review of our hotel Eric ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room! So nice and quiet.
Séjour de 1 nuit en septembre 2023
Réponse de Frank le 5 déc. 2023
Thank you for the great review of our hotel Melissa ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Machelle

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are good size and with supplies for your stay. There was a terrible smell coming from the garbage disposal which eventually went away.
Séjour de 1 nuit en décembre 2023
Réponse de The Simply Suites team le 5 déc. 2023
Thank you for the great review of our hotel Machelle ! We greatly appreciate the feedback and will share with the staff. They will appreciate it too ! Also, thank you for the notice regarding the garbage disposal. We will address immediately.Glad you had a great stay and I hope we see you again very soon !Take care, The Simply Suites team

6/10 Satisfaisant

Mark

Voyage en couple
Les points forts : Propreté
The Sonesta was fine for a one night stay while traveling. But the overall feel was of a dorm rather than a hotel. It was okay but I wouldn’t choose them next time.
Séjour de 1 nuit en novembre 2023
Réponse de The Sonesta Simply Suites team le 24 nov. 2023
Thank you for taking the time to share your feedback Mark. Thank you for staying with us and take care, The Sonesta Simply Suites team

10/10 Excellent

Frank

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
overall stay was good. floor could have been attended to a little better. The room was comfortable and fit our needs for the time we were there. The staff was friendly and very a tentative to our needs. We were pleased with our stay and will consider Sonesta Simply Suites for or future stays away from home.
Séjour de 2 nuits en novembre 2023
Réponse de The Simply Suites team le 21 nov. 2023
Thank you for the great review of our hotel Frank ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too Sir.Glad you had a great stay and I hope we see you again very soon !Take care, The Sonesta Team

8/10 Bien

Juliun

Séjour de 1 nuit en novembre 2023
Réponse de Frank le 12 déc. 2023
Thank you for the great review of our hotel Juliun ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Timothy, SAINT CHARLES

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff exceptionally friendly and helpful. Room was clean and functional for our extended stay. Free laundry facilities were very clean. Location worked well for us.
Séjour de 4 nuits en novembre 2023
Réponse de Frank le 20 nov. 2023
Thank you for the great review of our hotel Timothy ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too Sir.Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Timothy, SAINT CHARLES

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is exceptionally friendly and helpful. They made a difficult time for us a little easier to deal with. The room was clean and functional. Location was good for us and staff was always available.
Séjour de 14 nuits en octobre 2023
Réponse de Frank le 16 nov. 2023
Thank you for the great review of our hotel Sir ! I'm glad we could help in some way during this time. We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Thank you again and take care,Frank

8/10 Bien

Kathleen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean and staff were friendly and helful
Séjour de 1 nuit en novembre 2023
Réponse de Frank le 13 nov. 2023
Thank you for the great review of our hotel Kathleen ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

8/10 Bien

Marival

Séjour de 2 nuits en novembre 2023
Réponse de Frank le 5 déc. 2023
Thank you for the great review of our hotel Marival ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Don

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Experience
The hotel was great. Very friendly staff. No problems checking in or out.
Séjour de 6 nuits en novembre 2023
Réponse de Frank le 10 nov. 2023
Thank you for the great review of our hotel Don ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too Sir !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

8/10 Bien

Serena

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very welcoming and professional. The room is clean and comfortable. Had reminders in the rooms of general information.
Séjour de 4 nuits en novembre 2023
Réponse de Frank le 7 nov. 2023
Thank you for the great review of our hotel Serena ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Robert

Séjour de 1 nuit en octobre 2023
Réponse de Frank le 1 nov. 2023
Thank you for the great review of our hotel Robert ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon Sir !Take care, Frank

8/10 Bien

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very welcoming.
Séjour de 1 nuit en octobre 2023
Réponse de Frank le 30 oct. 2023
Thank you for the great review of our hotel Nancy ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Eric Tate

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Frank le 30 oct. 2023
Thank you for the great review of our hotel Eric ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

6/10 Satisfaisant

Andrea

Voyage en famille
Les points forts : Propreté et personnel et service
Decent for the price
Check in was quick, received a friendly reception coming and going and the room itself was clean. Also the location is great with easy access to the highway, service station and McDonald's. Beware of the in-house grocery area though. The idea of having it is nice since there are no vending machines, and it is great that everything is provided on the "honor system" but everything is $3. Think of a small granola bar or a bag of fruit snacks the size of what you get in a box of packaged individual bags with maybe 8 pieces in each. Yeah, those were $3. Highway robbery! Pack your own snacks or make a run to Walmart.
Séjour de 2 nuits en octobre 2023
Réponse de The Simply Suites team le 24 oct. 2023
Thank you for taking the time to share your feedback Andrea. We greatly appreciate it. Thank you again and take care, The Sonesta Simply Suites team

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome stay
One of the best hotel stays I’ve ever had!
Séjour de 2 nuits en octobre 2023
Réponse de Frank le 23 oct. 2023
Thank you for the great review of our hotel John ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too Sir !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Gordon

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service, competitive pricing and a cozy stay
Greg is the man. The best at what he does.
Séjour de 1 nuit en octobre 2023
Réponse de Frank le 23 oct. 2023
Thank you for the great review of our hotel Gordon ! We greatly appreciate the feedback and I will share with the staff, particularly Greg. You are correct, he is fantastic ! Glad you had a great stay and I hope we see you again very soon !Take care, Frank

2/10 Horrible

Christine

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Frank le 24 oct. 2023
Thank you for taking the time to share your feedback Christine. I am so sorry you experienced us in this way and I sincerely apologize. I appreciate your feedback and am truly sorry for all of the issues you incurred. We are better than that and I will address these issues immediately. Thank you for bringing these to my attention. I do hope you can give us a chance in the future. I am fully committed to making sure we are better prepared going forward.Thank you again and take care, Frank

10/10 Excellent

Jenni

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly and helpful staff.
Séjour de 1 nuit en octobre 2023
Réponse de Frank le 23 oct. 2023
Thank you for the great review of our hotel Jenni ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 14 nuits en octobre 2023
Réponse de Frank le 19 oct. 2023
Thank you for the great review of our hotel Mark ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank