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Avis sur Le Meridien St. Louis Downtown

4 out of 5
Le Meridien St. Louis Downtown
1019 Pine St, St. Louis, MO

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 59 avis sur 108." "
Note des voyageurs de 8 (Bien), d’après 26 avis sur 108." "
Note des voyageurs de 6 (Satisfaisant), d’après 8 avis sur 108." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 108." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 108." "

9,2/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Betsy

Voyage en groupe
Les points forts : Personnel et service
Amazing staff!
Unfortunately the pipes froze and broke right before we arrived at the hotel but the staff was amazing and relocated us and provided transportation to our new hotel. They went above and beyond and couldn’t have been nicer in spite of the challenging conditions that they were facing. We were sorry not to stay there but will try again next time we’re in town.
Séjour de 4 nuits en janvier 2024

2/10 Horrible

Chaney

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pipes burst in the hotel and they didnt even send an email telling me. Sent me to a new horel nowhere near my destination. Then finally sent me an email 2 days later saykng they wont charge me a cancelation fee. Like thank you so much.
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Harrison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Carmen

Séjour de 1 nuit en décembre 2023

4/10 Médiocre

larry

Les points forts : Confort de la chambre
Family
No only one wash cloth try to call desk phone rang for 3 minutes and then a hang up. Our room had a rug that was so curled up on the corner both of us tripped several times had to put something to hold down it was very dangerous, jarred back. Since it was New Year eve day restaurant was closed told there would be a continental breakfast in lounge however when I went down at 7:30 am stood at counter for 5 min before I had to ask for help and was informed they were trying to figure it out who would be working. Sink in bathroom not functioning properly. No one to help with baggage help for $45 parking. which was good . If you have formal dress or a long dress bag very limited space in closet, the have a dresser that takes up to much space.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Brandon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Cassie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel, modern updated design, front desk and valet were incredibly polite!
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Rachael

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Qwantel

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Neela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would stay here again, it was really nice there.

10/10 Excellent

ERIC, Memphis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice room and staff. Quiet and comfortable. Although Travelocity's site indicates off-site parking for $30, the valet said the only offsite parking he knew of was at a meter on the street. So, we paid the $5/night valet parking.
Séjour de 2 nuits en novembre 2023

2/10 Horrible

Haleh

Voyage d’affaires, Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was a nightmare to say the least. The manager is the most unreliable person ever lived on the face on this earth. The valet service is subcontracted by Marriott. So they pretty much steal everything that is in your car be mindful of that I had my jewelry under the seat of my car and I went back to grab it, and within 4 hours it was gone! Who would have thought checking under the seat of one’s car! But they did! When I brought it to the manager’s attention her quickly said let me check the camera. 15 min later he said there is nothing on the camera. How can you check something like that on a camera in 15 min. Then when he saw I was dead serious he gathered himself up and he knew exactly the process. As if it has been happening ALOT! He called the police and gave me the number to call and he told me the usually don’t come and give you a case number. Haha… how do you know all that!!!? Only because shot happens a lot and often around here! Right? What and embarrassment of Marriott! Never ever again coming to this place. And they charge $45 per night for valet when you could actually walk like two step away and park it at the parking overnight for $26 per night. So do not leave your car at the mercy and come back and see that your valuables are gone.
Séjour de 5 nuits en novembre 2023

8/10 Bien

Karen

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking was expensive at $45 a night and there was a loud knocking at night that kept us awake. Only gave us 1 bath towel for a booking of 2 people.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good experience
Séjour de 1 nuit en novembre 2023
Réponse de TC le 13 nov. 2023
Thank you for your feedback.

4/10 Médiocre

ERNESTE

Les points forts : Personnel et service
I am waiting for receipt plz
Séjour de 5 nuits en octobre 2023
Réponse de TC le 9 nov. 2023
Your receipt must be requested through Expedia directly. Many Thanks,

6/10 Satisfaisant

dr.sheffali, Stamford

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
First of all our room key didn’t work which made us to have multiple trips to FD from 8th floor. Then we were assigned the room and room phone was not working, which we complained about but no help arrived to fix it. Some staff members were helpful but didn’t expect this kind of service from place like this.
Séjour de 1 nuit en novembre 2023
Réponse de TC le 9 nov. 2023
Dr. Sheffali, I am so very sorry to hear of your experience at out hotel. Please know this is not the experience we will like to give you. I have passed this information on to our team to take action immediately. Many thanks for your feedback.

10/10 Excellent

Rachele, Hutchinson

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very nice room. The hotel is beautiful!
Séjour de 1 nuit en octobre 2023
Réponse de T.Curry le 1 nov. 2023
Thank you for your very kind words.

10/10 Excellent

Stacy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The food and drinks were amazing at their resturant. Staff was super friendly and offered assistance throughout our stay. They let our kids try the gelato for free. The rooms and bathrooms were clean, great size, and the bed was comfortable we didn't want to move. Valet was quick and friendly to get the car. I would recommend this property to anyone who is visiting for an event in St. Louis, vacation or for business.
Séjour de 1 nuit en octobre 2023
Réponse de Todd le 1 nov. 2023
Stacy - I'm delighted to hear that you had such a wonderful experience at our restaurant and property! It's fantastic to know that you enjoyed our food, drinks, and the complimentary gelato for your kids. Thank you for recognizing our friendly staff and clean, comfortable accommodations. We're also pleased that our valet service met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back the next time you're in St. Louis for any occasion. Thank you for taking the time to share your positive experience!

10/10 Excellent

Hoda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Todd le 1 nov. 2023
Thx

10/10 Excellent

Darren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay for concert!
STayed here before. Staff is always awesome with lots of smiles. Very convenient as we were there for KISS concert. Quick 10 minute walk to venue. I have 2 complaints - 1) bed is way too soft - just a preference thing, and 2) wish you had a market with snacks and bottle waters/sodas as bar was shut down after concert. Otherwise, stay was great!
Séjour de 1 nuit en octobre 2023
Réponse de Todd - General Manager le 1 nov. 2023
Thank you for choosing to stay with us again and for taking the time to share your feedback. We're thrilled to hear that our staff's friendly demeanor and the convenient location added to your positive experience, especially while attending the KISS concert.We appreciate your constructive comments as well. We understand that bed comfort is a personal preference, and we're sorry to hear that our beds were not to your liking. Your suggestion about having a market for snacks and beverages is a great one, especially for guests returning from late events. We'll definitely take this into consideration for future improvements.

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful stay. All the staff were super accommodating and very respectful how a hotel should be run
Séjour de 2 nuits en octobre 2023
Réponse de Todd C le 1 nov. 2023
Thank you so very much for your compliments to our team. WE will ensure to pass them along

8/10 Bien

Katherinne

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was in walking distance to Enterprise Center and the service was good.
Séjour de 1 nuit en octobre 2023
Réponse de Todd C le 1 nov. 2023
Thank you for your feedback

10/10 Excellent

Marlan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Todd C. le 1 nov. 2023
Thx for your feedback.

10/10 Excellent

Alyssa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Todd C le 1 nov. 2023
Thanks for your feedback.

10/10 Excellent

Wonyoung

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and comfortable.
Séjour de 2 nuits en octobre 2023
Réponse de T.Curry le 1 nov. 2023
Thanks for your feedback.

10/10 Excellent

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Todd C. le 1 nov. 2023
Thank you for your feedback.

8/10 Bien

Mya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only thing I would say is to have a microwave in rooms
Séjour de 1 nuit en octobre 2023
Réponse de T.Curry le 1 nov. 2023
Thank you for this suggestion. It will be parsed through the proper channels for consideration

10/10 Excellent

Tobi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de T.Curry le 1 nov. 2023
Thanks for your feedback

10/10 Excellent

Regan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Todd c. le 1 nov. 2023
Thanks for your feedback

8/10 Bien

Melinda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No parking. Be prepared to pay $45 for valet parking
Séjour de 1 nuit en octobre 2023
Réponse de TCurry le 1 nov. 2023
Thanks for the tip to our guests.

10/10 Excellent

Jeanine

Les points forts : Infrastructures et conditions de l’hébergement
Great staff, comfy bed, good food!
Séjour de 1 nuit en octobre 2023
Réponse de The Management le 4 oct. 2023
Hello Jeanine, we appreciate your feedback. We look forward to having you again.

10/10 Excellent

Daisy

Les points forts : Propreté
Séjour de 3 nuits en septembre 2023
Réponse de The Management le 19 sept. 2023
We appreciate your rating, Daisy. Please come visit us again soon.

10/10 Excellent

David, Lansing

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay here!! My first time at this hotel and La Meridian
Séjour de 2 nuits en septembre 2023
Réponse de The Management le 18 sept. 2023
Hello David,We appreciate that endorsement. We will be happy to have you back the next time you visit St. Louis.

10/10 Excellent

Jerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff from valet attendants to the front desk had personality and made you feel good you chose this hotel .
Séjour de 1 nuit en septembre 2023
Réponse de The Management le 14 sept. 2023
Hello Jerry,Thank you for your review. We are happy to hear that you enjoyed your stay, the accolades will be passed along.

8/10 Bien

Mike

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
When I was staying at the hotel - the bar and the restaurant were closed because the air conditioning was not functioning on the first floor. I had a very long wait to check in and actually left and came back after dinner to check-in. Because the hotel is downtown - parking is a premium and hard to secure because all parking requires a downloaded app provided by the city. All payment is on line. No people present at parking lots. No real restaurants within walking distance of the hotel.
Séjour de 1 nuit en août 2023
Réponse de The Management le 1 sept. 2023
Hello Mike, thank you for your review. I apologize that you had to deal with our air conditioning challenges. We have our maintenance team handling it with extreme urgency. The negative aspects of your stay, especially the long check-in time, are being directly addressed and you should expect to see them rectified if you choose to stay with us again. We do have a list of the closest restaurants to our property at the desk, again I apologize for that information not being shared. Please try us again.

6/10 Satisfaisant

Mike

Séjour de 1 nuit en août 2023
Réponse de TC le 9 nov. 2023
Thank you for your feedback.

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a great experience
Séjour de 1 nuit en août 2023
Réponse de The Management le 23 août 2023
Hello Jessica,We appreciate your feedback and will be happy to host you and your party again.

8/10 Bien

Alex

Séjour de 1 nuit en août 2023

10/10 Excellent

Robert

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
Enjoyed our stay. Within walking distance to the baseball stadium. Nice hotel. Valet only parking should be clarified a little more!
Séjour de 1 nuit en août 2023
Réponse de The Management le 7 août 2023
We appreciate the feedback. We will do more to communicate the parking situation here at the property.

6/10 Satisfaisant

Shelby

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good place for the night.
We only stayed one night but it was okay. The air conditioning did not get very cold and getting the right amount of towels was a hassle.
Séjour de 1 nuit en août 2023

2/10 Horrible

Patrick

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Do Not Stay here, find somewhere else
I would never stay here again. The valet was full and there was no direction as to another location to park, the tv in the room did not work, the internet wifi was down the entire time; the bathroom didn't have one single towel to use for a shower.
Séjour de 1 nuit en juillet 2023

8/10 Bien

Jason

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We came down for Cubs Cardinals. Hotel was an easy walk to the stadium.
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Emma

Séjour de 1 nuit en juillet 2023

2/10 Horrible

HOWARD, DEERFIELD

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My room was 74 degrees, I got stuck in the bathroom in my room because a heavy sliding door went off its tracks, the internet was so slow that I needed to use my own phone as hotspot, and the staff did not seem to care when I complained. Stay elsewhere...
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Joy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent staff and property
Séjour de 2 nuits en juillet 2023
Réponse de The Management le 25 juil. 2023
We appreciate the feedback. We will keep it up in the future.

8/10 Bien

Makeba

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Jarvia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de The Management le 24 juil. 2023
Thank you so much for your review!

8/10 Bien

BRIAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Was very good, but the parking need to upgrade. Did not care for that at all. Where I had to park my car at.
Séjour de 3 nuits en juillet 2023
Réponse de The Management le 24 juil. 2023
Thank you very much for your review. We have addressed your comments internally and will be sure to make that experience better moving forward.

10/10 Excellent

NFN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Greeted warmly by Judy(?) at the concierge/front desk for my check-in. Room & bathroom were both beautifully designed, furnished, & appropriately clean. The young gentleman in charge of housecleaning was courteous & accommodating when asked for spare hand towels. A truly enjoyable weekend-long stay. Thumbs up!
Séjour de 2 nuits en juillet 2023
Réponse de The Management le 7 août 2023
We appreciate the feedback, see you next time!

8/10 Bien

Alice

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All staff members (valet, front desk, restaurant) were friendly and attentive. Convenient to the Gateway Arch Park and Ballpark Village/Stadium. Rooms were very large and well-appointed. I did not love the pillows, and I prefer a top sheet rather than just the duvet. Everything else about the room was great. The valet is $45/night. I parked on the street--but if you want to avoid feeding the parking meter, you can only park between 7:00 p.m. and 8:00 a.m.
Séjour de 1 nuit en juillet 2023
Réponse de The Management le 7 août 2023
We appreciate your feedback. Please let the staff know your preferences before being checked in a room and we will make sure your stay is as comfortable as possible.