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Avis sur Country Inn & Suites by Radisson, St. Charles, MO

2.5 out of 5
Country Inn & Suites by Radisson, St. Charles, MO
1190 S Main St, St. Charles, MO

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 757 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 179 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 37 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 1002." "

9,6/10

Propreté

9,6/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 Bien

olivia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Jessica W le 27 mai 2024
Thank you for staying with us Olivia, if there was anything we could have done to make your stay better please let us know! We hope to see you again in the future!

10/10 Excellent

Jenny

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We loved how close it was to the historic district. Breakfast was pretty good. Staff was very nice.
Séjour de 1 nuit en mai 2024
Réponse de Jessica W le 26 mai 2024
Thank you so much Jenny! We are so happy to hear that you enjoyed your stay with us and our historic district! We look forward to seeing you again in the future!!

8/10 Bien

Louise

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ok checkin; ok room.
Séjour de 1 nuit en mai 2024
Réponse de Jessica GM le 24 mai 2024
We apologize that it was just ok. We try to be outstanding. We will work harder. Thank you so much!

10/10 Excellent

Rose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Jessica GM le 24 mai 2024
Thank you for the great score!

10/10 Excellent

Tina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, walking distance to downtown St Charles.
Séjour de 1 nuit en mai 2024
Réponse de Jessica GM le 24 mai 2024
We really do have some great employees. Thank you for noticing and telling others. We appreciate you choosing to stay with us!

6/10 Satisfaisant

Amir, Thornton

Voyage d’affaires
Les points forts : Propreté et personnel et service
Great location, close to some amazing restaurants and St Charles historic Main St.
Séjour de 2 nuits en mai 2024
Réponse de Jessica GM le 21 mai 2024
Thank you for doing a review. We appreciate that you enjoyed our location on historic Main Street.

10/10 Excellent

Shanice

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the environment and the friendliness of the staff! Highly recommend
Séjour de 1 nuit en mai 2024
Réponse de Jessica GM le 21 mai 2024
Thank you very much, Shanice! We pride ourselves on having a very friendly staff. Thank you for telling others about us!

8/10 Bien

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property. The room smelled a bit like Pine Sol or something, but the windows open a bit and it was fine
Séjour de 1 nuit en mai 2024
Réponse de Jessica GM le 17 mai 2024
Thank you for staying and sharing our nice property. Hmmm, Pine Sol? That is odd. The only product that we use that has a minty smell of any kind is the mirror cleaner. We'll mention it to the housekeepers to make sure they are not going overboard. We greatly appreciate your comments.

10/10 Excellent

Theresa

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Wonderful location for the historic district
Séjour de 1 nuit en mai 2024
Réponse de Jessica GM le 17 mai 2024
Thank you for pointing our wonderful location and taking the time to submit your review.

10/10 Excellent

Michelle

Wow! Lovely setting right at the park and trails. Staff was great, attentive and knowledgeable. ❤️
Séjour de 1 nuit en mai 2024
Réponse de Jessica GM le 17 mai 2024
We are incredibly pleased that you enjoyed your stay and our great, attentive, and knowledgeable staff. Please come stay with us again.

10/10 Excellent

Kathryn, Overland Park

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel and great front desk staff! Very comfortable bed & room! Breakfast was just ok, but I’d stay here again when visiting old St Charles.
Séjour de 1 nuit en mai 2024
Réponse de Jessica W le 11 mai 2024
Thank you so much for the great review Kathryn!!! We are so happy to hear that you enjoyed the hotel and the great front desk staff that we have!!!!!! We are sorry to hear that you were disappointed with breakfast!!! We hope to see you again in the future and exceed your expectations!!!

4/10 Médiocre

kelly

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Floors in bathroom were filthy. No daily room service. Curtains falling off tracks. For the money I’d give it a D
Séjour de 2 nuits en mai 2024
Réponse de Jessica W le 11 mai 2024
Kelly we are so sorry to hear that we disappointed you, I can assure you this is not like us. Our Room service is done every third day or upon request to the front desk. I will certainly get those curtains taken care of in the room that you were in and get this handled on my end. We hope you will give us another chance in the future.

8/10 Bien

Robert

Séjour de 1 nuit en mai 2024
Réponse de Jessica W le 29 mai 2024
Thank you so much for staying with us! If there is anything we could have done to have made your stay better please let us know! We look forward to seeing you again in the future!!

10/10 Excellent

Jeff

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel with hospitality
Séjour de 1 nuit en mai 2024
Réponse de Jessica W le 11 mai 2024
Thank you so much Jeff, We are so happy to hear that you enjoyed your stay with us and the great hospitality! We look forward to seeing you again in the future!!

10/10 Excellent

Timothy

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Jessica W le 11 mai 2024
Thank you so much Timothy for the 5 star review, we are so happy to hear that you enjoyed your stay with us! We hope you will come back and stay with us again in the future!

8/10 Bien

Joe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Jessica W le 11 mai 2024
Joe, Thank you for the 4/5 star review! We are sorry to hear that the hotel did not meet expectations, Could you please let us know if there was anything we could do better so we can fix it for the future! We hope you will give us another chance and hope to see you again in the future!

8/10 Bien

Tom

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was great!!
Séjour de 1 nuit en mai 2024
Réponse de Jessica GM le 6 mai 2024
Tom, thanks for letting us know that you had a great breakfast and enjoyed your stay.

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best hotel visit in years!
Séjour de 1 nuit en avril 2024
Réponse de Jessica GM le 30 avr. 2024
Michael, thank you so much for your great review of our property. You gave us a very high compliment and we appreciate you. Thank you for choosing to stay with us!

10/10 Excellent

Connie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very convenient to the historic downtown area with the wonderful shops. It was also close to the casino if we chose to go there.
Séjour de 1 nuit en avril 2024
Réponse de Jessica W le 28 avr. 2024
Thank you so much Connie for staying with us! We are so happy to hear that you enjoyed the historic downtown area it is a beautiful area! We look forward to seeing you again in the future!!

10/10 Excellent

Courtney

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are very intelligently set up. Tables on both sides of the bed, lots of plugs and good lighting. Enough towels and extra sheets and pillows already in the room.
Séjour de 1 nuit en avril 2024
Réponse de Jessica W le 25 avr. 2024
Thank you so much Courtney for the 5 star review!!! We are so happy to hear that you loved the room!!!! We look forward to seeing you again in the future!

10/10 Excellent

Andrzej

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Jessica W le 24 avr. 2024
Thank you for staying with us at the Country Inn and Suites Andrzej! We hope you enjoyed your stay with us and look forward to seeing you again in the future!

10/10 Excellent

anne m

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and friendly service. There is a park just behind the hotel where you can access with the walking paths. Was great for our run. Very safe and family friendly. Great sit down restaurants just within a walk down a brick road in to town. Coffee shops and multiple stores to shop at.
Séjour de 1 nuit en avril 2024
Réponse de Jessica GM le 22 avr. 2024
We are incredibly pleased that you enjoyed our clean hotel with friendly service. Our location also cannot be beat. Thank you for staying with us!

8/10 Bien

April

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Although this property was built in 2005, it has an old build look to it on the outside. The wood staircase on the inside also makes it look like it was build in the late 1800's early 1900's. The beauty of it is what appeeled to me. The room we stayed in was good. We had a double queen suite. The beds were fairly comfortable and the pull out sofa sleeper was accessible and easy to pull out. The bedroom door seperating the two rooms would close all the way. The halls were quiet after 10 pm. All of the staff that I encountered were friendly and helpful. The night shift front desk attendee baked cookies and set them out for guests. He was very friendly. My daughter met friends while in the pool. After we were done swimming we met in the lobby (large living space) and they played a board game for an hour or so. The night attedant was cool about it. They werent too loud, so I dont believe we bothered him too much. The pool was clean. Breakfast in the morning was good. Nothing that really stood out about that. This place is 3.5 star quality. Overall stay was good/great.
Séjour de 1 nuit en avril 2024
Réponse de Jessica W le 18 avr. 2024
Thank you so much April for the review! We love that you enjoyed the aesthetic of our hotel as it does match the rest of Main Street! I am so happy to hear that our front desk staff was friendly and that you had a great stay with us! We look forward to seeing you again in the future

8/10 Bien

Melody

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Right there in “Old Town” as I used to call it. The parking and the staff were top notch, but no hot tub- sad face- and it was noisy in the room once we settled in as there was no control for a fan. We had to turn on an app for it.
Séjour de 1 nuit en avril 2024
Réponse de Jessica W le 18 avr. 2024
Melody we are so happy to hear you loved our parking and our staff, we are sorry to hear about room experience. We hope that you will give us another chance and look forward to seeing you again in the future!

8/10 Bien

Ty

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay!
Séjour de 1 nuit en avril 2024
Réponse de Jessica GM le 16 avr. 2024
We are so pleased that you had a great stay!

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its proximity to Olde Town
Séjour de 2 nuits en avril 2024
Réponse de Jessica GM le 16 avr. 2024
Glad you enjoyed our location!

10/10 Excellent

Patrick

Séjour de 1 nuit en avril 2024
Réponse de Jessica GM le 6 mai 2024
Thanks for the great score, Patrick!

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, nice spacious rooms and decent breakfast.
Séjour de 2 nuits en avril 2024
Réponse de Jessica GM le 16 avr. 2024
Kevin, we are so glad that you enjoyed our location, spacious rooms and breakfast. We appreciate you staying with us!

10/10 Excellent

John, Mount Vernon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay
Séjour de 1 nuit en avril 2024
Réponse de Jessica GM le 16 avr. 2024
We are very pleased that you had an excellent stay! Come see us again soon.

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Jessica GM le 16 avr. 2024
Thank you for staying with us!

8/10 Bien

Genevieve

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The location for this property is wonderful. The rooms are super lovely, we took the king suite. Loved it - worked great for 3 of us. Pull out bed is doable, not the most comfortable, but I have not met a comfortable pull out bed. The staff in the day is efficient but not warm, the staff person we had at night was friendly. Could have been just a bad day for the daytime. Did I mention location was great?
Séjour de 1 nuit en avril 2024
Réponse de Jessica W le 13 avr. 2024
Thank you Genevieve for the 4/5 Review, we are so happy to hear that you loved the hotel and our night person. We are sorry to hear about the day shift staff and will take the steps we need to correct the error. We hope you will come back and stay with us again in the future!!!

10/10 Excellent

DAVE

Les points forts : Propreté
Staff was great!
Séjour de 2 nuits en avril 2024
Réponse de Jessica W le 10 avr. 2024
Thank you so much Dave for the great review! I am so happy to hear that our staff was great! We hope you had a great stay and look forward to seeing you again in the future!

8/10 Bien

dan

Séjour de 1 nuit en avril 2024
Réponse de Jessica W le 28 avr. 2024
Thank you Dan for the positive review, we hoped you enjoyed your stay! If there was anything we could have done better with please let us know! We look forward to seeing you again in the future!

10/10 Excellent

Nikki

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful location
Séjour de 1 nuit en avril 2024
Réponse de Jessica W le 10 avr. 2024
Thank you so much Nikki! We are so happy to hear you loved our hotel and the location, we love it as well!!!! We hope to see you again in the future!

8/10 Bien

Elena

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice staff, and location close to the Katy Trail and shopping. However, the room came with smaller than standard pillows. Bed was comfortable.
Séjour de 3 nuits en avril 2024
Réponse de Jessica W le 10 avr. 2024
Elena, thank you so much for staying with us at the Country Inn & Suites Saint Charles! We are so happy to hear that you loved the location and the friendly staff! We are hoping to see you again in the future!

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Jessica W le 10 avr. 2024
Thank you for staying with us John at Country Inn and Suites Saint Charles, we hope you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Dale

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was fast and efficient. The staff was very friendly. The rooms are large and the beds comfortable. My only complaint is the Wi-Fi is slow and stops working at times. The area is close to shops that are within walking distance.
Séjour de 1 nuit en avril 2024
Réponse de Jessica W le 6 avr. 2024
Dale we are so happy to hear that you had a great stay with us! We are sorry about the wifi and are looking to improve it! We thank you for staying with us and look forward to seeing you again in the future.

10/10 Excellent

Rhonda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this hotel! So clean & staff friendly & helpful.
Séjour de 1 nuit en avril 2024
Réponse de Jessica W le 4 avr. 2024
Hi Rhonda we are so happy to hear that you loved our hotel and enjoyed our clean hotel and that our staff was helpful and friendly. We look forward to seeing you again in the future!

10/10 Excellent

Keith

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
OTHER THEN NO COMPLIMENTARY WATER IN THE HOTEL ROOM, PLACE WAS GREAT.
Séjour de 1 nuit en mars 2024
Réponse de Jessica GM le 2 avr. 2024
Thank you for the great review. Choice Privilege members receive 2 complimentary bottles of water at check in as a perk. So, if you join the program that is a way to get free bottled water.

4/10 Médiocre

Erin

Séjour de 1 nuit en avril 2024
Réponse de Jessica GM le 22 avr. 2024
I'm so sorry that you didn't enjoy your stay. If you could contact the General Manager at the hotel with further information that would be greatly appreciated.

10/10 Excellent

Arletta

Séjour de 1 nuit en mars 2024
Réponse de Jessica W le 21 avr. 2024
Thank you so much Arletta for the 5/5 Review! We are so happy to see that you enjoyed your stay with us! We look forward to seeing you again in the future.

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Jessica GM le 2 avr. 2024
Thanks for staying with us and for the great score!

6/10 Satisfaisant

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Jessica GM le 1 avr. 2024
Thank you for staying with us!

8/10 Bien

Marcia

Les points forts : Propreté
Clean rooms..good breakfast
Séjour de 1 nuit en mars 2024
Réponse de Jessica W le 29 mars 2024
Thank you so much for staying with us Marcia! We are so happy to hear that you enjoyed our breakfast and clean rooms!!! We look forward to seeing you again in the future!

8/10 Bien

Zachary

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was a hiccup with being booked into the same room as another family but we were able to get that fixed and figured out. The staff was SUPER nice and all around amazing!
Séjour de 1 nuit en mars 2024
Réponse de Jessica W le 18 avr. 2024
Zach we are so sorry to hear about the hiccup you had with your room, I am so happy to hear that the staff was super nice and that you had a great stay with us. We hope you will give us another chance and come back and see us again in the future!

10/10 Excellent

April

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Jessica W le 27 mars 2024
Thank you so much for the great review April! We hope you enjoyed your stay here at Country Inn and Suites Saint Charles and look forward to seeing you again in the future!

2/10 Horrible

Phillip

Séjour de 1 nuit en mars 2024
Réponse de Jessica GM le 26 mars 2024
Phillip, can you please contact me with more information. I need to know what issues you had during your stay so that I can get them corrected. Any further information would be greatly appreciated.

6/10 Satisfaisant

Amy

Voyage en couple
Les points forts : Personnel et service
The front of the hotel, architectural style and cobblestone streets were interesting and unique, but little details kept us from a better rating overall. One Front Desk staff person each upon arrival and departure...but both very personable and efficient. On the negative side, not enough covered parking, didn't have assurance car was safe, no security personnel visible. The view out our window was pretty bad due to dirty windows and also obstructed view due to windows having permanent foggy moisture between dual glass, needing cleaning or replacement. The window treatments were dusty and triggered allergy symptoms. The bedding was adequate, but we were glad we brought our own pillows. Overall the rooms were adequate as well, but nothing that wowed us throughout the entire stay. Would probably choose another hotel upon return to area.
Séjour de 2 nuits en mars 2024
Réponse de Jessica GM le 25 mars 2024
Thank you for taking the time to submit your review. I keep telling the employees that it is the little details that make the difference. Our parking situation is a little unique. We have some covered parking, but not enough for all the guests. It really is a very safe area and I apologize that you did not feel your car was safe. I will look into the condition of the room that you stayed in and will remedy everything that you mentioned. Thank you again for your comments.

8/10 Bien

Anne, New Brighton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I called twice requesting that the sofa bed be made up. When we arrived it was not done.
Séjour de 1 nuit en mars 2024
Réponse de Jessica GM le 25 mars 2024
Anne, I sincerely apologize. We have the sheets on the pullout sofa, but you probably wanted the blanket and pillow placed on the sofa as well. We should have been able to do that for you. I apologize that we didn't. I'm hoping this last time, more recently than this stay, we got it right.

2/10 Horrible

Gary

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Our room was just plain out nasty! We were told we couldn't get another room. I found 3 white pills in our chair in the room. They turned out to be Vicodin 7.5. I can't belive we can't get a refund or something for having to deal with all this? Oh yeah we also have a 4 year old son. Luckily I found those pills before him.
Séjour de 1 nuit en mars 2024
Réponse de Jessica GM le 19 mars 2024
Oh my goodness!!!!!! This is completely unacceptable! Gary, when did you stay at our hotel? I need more information about this so that I can investigate and properly reprimand the employees involved. Are you sure it was our hotel? I cannot locate any reservations with the first name Gary that booked through Expedia in a very long time. If you could please contact the hotel so we can get to the bottom of this, I would greatly appreciate it.