Thank you for your review! We hope to see you again in the future.

Thank-you for your feedback. We hope you choose to stay with us again in the future.

Thank you, Dana. I am glad you enjoyed your stay with us.

Thank you, Jaclyn. I am so glad that you enjoyed your stay with us.

Hi Bradley. I am sorry that this was your experience. Unfortunately, the room you were originally checked into just had some painting done and it had not been properly prepared for guests. It definitely should have been checked by our staff before your arrival, so I do sincerely apologize for the inconvenience there.In regard to your late checkout, I believe our receptionist was merely trying to figure out what time you would be checking out, as a housekeeper was waiting to clean the room and she wanted to let them know when they could do so. Any rudeness was certainly not intended. It is also pretty standard for any hotel to only have two large towels in the room, but we are always happy to provide more should someone want them.

Thanks so much for your review Maurice.

Patsy, we are so happy you enjoyed your stay. We hope you come back and visit with us soon

Happy to hear you enjoyed your stay. We look forward to future visits with you .

I am glad you had an excellent stay with us. We would love to welcome you back in the future!

Thanks for your review, Sherri!

Thank you for bringing these issues to our attention. I should note that there are mini fridges in every room, however this may not be obvious as most of them are built into the nightstands next to the beds. I am happy you had a pleasant stay, but I will be looking into these housekeeping issues further to ensure they do not continue.

Thanks for your feedback Jerry.

Thanks for your review Stephen. I'm delighted to know that your room and spa services were exactly what you were looking for. It's unfortunate to hear about the noise disturbance the nearby guests caused, but I hope you were still able to have a relaxing stay with us. I hope to welcome you back soon for an even more peaceful visit.

We are so glad that you enjoyed your stay with us Aaron.

Thanks so much for your feedback Michelle. I hope that we can welcome you back for multiple nights sometime in the future!

Thanks for staying with us Dave. We appreciate your review and hope to welcome you back in the future.

Hi Hilary. It is very unfortunate to hear that this was your experience. While I am not certain if some claims may be embellished, I wish you would have brought these things to our attention immediately so we could have resolved your issues.I am sorry to hear that you were woken up by the jacuzzi. Our jacuzzi tubs have a self cleaning feature, so occasionally the jets will make noise at random times as a part of its maintenance. I apologize for any inconvenience that may have caused.

I am glad you enjoyed your stay with us David.

It is unfortunate to see that you didn't enjoy your stay with us. We would greatly appreciate your feedback to know how you think we could improve.

I am so glad you had an enjoyable stay with us. Thank you for your feedback.

I am glad you enjoyed your stay with us!

It is very unfortunate to see that you had such a negative experience during your stay with us. I believe I received your comments on Sunday morning and I want you to know I take them very seriously. I am committed to correcting the issues that you had mentioned.I sincerely appreciate your feedback.I hope you will consider staying with us again in the future so we can redeem ourselves and be certain to give you the proper Monastery experience.

Hi Tommy. I am both surprised and sorry to hear that you had such a bad experience. You seemed to be quite pleased while you were staying with us and our 24 hour reception staff never heard a single issue or complaint from you. I do apologize if receiving your refund was problematic in any way, but for our Expedia bookings guests must go through the proper channels for their refund. Also, it appears you requested a refund on January 18th, and it was issued to you on January 18th.It is a slower time of the year for the hotel, and you had mentioned wanting to stay elsewhere so you could have more people to socialize with. We accommodated your request and you checked out in the afternoon well after our checkout time. We unfortunately had to charge you for that day, which would be pretty standard in any hotel considering the reasoning. Even still, we gave you some free meal vouchers for our bistro as some compensation. You seemed quite happy about this at the time.If you had communicated some of these issues to us, we would have been more than happy to go above and beyond to correct them. For any future visits of yours to any hotel, please be sure to pass along your issues to the staff or management so they are aware and have the chance to correct them.

I hope you had a relaxing stay with us, Josephine. We hope to welcome you back in the future!

Thank you for the review David.

I am very sorry to read about the towels in your room. But we would have happily brought you some fresh towels if we had known.I am also not sure why you were asked to check in before 5pm? That shouldn't have been the case, but I will be sure to look into it further.

Thanks for your review David!

Thanks David!

It is unfortunate to see that you did not have a better experience during your stay with us. I hope you will consider staying with us again in the future and allow us the opportunity to give you a more positive experience.

We are thrilled you enjoyed you stay with us. We hope you visit with us again soon.

We are thrilled you enjoyed your stay with us.

Hi Trevor I understand you were not happy with your stay. The satisfaction of our guests are top priority. Please allow me reach out to you via email to offer some compensation.

we are sorry that the staff member working was unable to assist you. I can assure you this will be addressed as we take all the steps to ensure our staff members are well knowledgeable in order to be able to assist guests in terms of tourist attractions throughout the city.

So lovely to hear you enjoyed you stay with us. Looking forward to seeing you again in the future

Happy to hear you enjoyed your stay with us. Thank you for the wonderful review

Hello Thomas upon reading your reviews and your check out this morning I had maintenance check the fireplace and there isn't anything wrong with it. It is working perfectly fine. We have staff here 24 hours if there is any issues or guest need assistance in any matter.

Wonderful to hear you enjoyed your stay with us. We hope to see you again in the future

Hello, I am sorry you had to deal with this. We had an issue with this before with the magnetic locking system. I would like to inform you that this has since been corrected and for your inconvenience, I would like to offer you some sort of compensation for this. We really value our guests and their experiences here. If you wish to call the hotel we can discuss this further.

We are thrilled you enjoyed your visit with us